12912 comments found.
i cannot find “Checkout fields manager” in the updated version. it should be in woocommerce tab right?
Hello,
Please, refer to our documentation about how to enable and use this feature https://xtemos.com/docs-topic/fields-manager/
Kind Regards
Hi,
We have enabled “Login to see add to cart and prices”, this hides the price but does not hide the add to cart button. We have tested this on a new install and just the demo store and it still does not hide the add to cart button. Checked the new update and the same issue still exists.
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder] Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Hi,
We have installed a new copy with just the theme installed and the demo store and the issue still exists. The price is hidden behind text ” Login to see prices” but the Add to Cart button and Buy Now button still show. This is a new install with only the theme and required plugins installed. You may check this with your demo stores.
you may check the screenshot https://imgur.com/a/bBeC60SHello,
You can fix it by applying patch # 527756. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.
Kind Regards
Thank you for the quick fix. Works brilliantly.
You are welcome. Feel free to contact us if you have any further questions.
Hi! I have a problem with the main page slides after the update. Only the first slide appears and there are no more controls and autoplay doesn’t work either. Could you guide me what to do? I tested the CSS code you provided to another user yesterday, but it didn’t work here. Thank you!
Hello,
We have fixed this issue in the latest update. Please, update your theme to 7.4.1 and clear your browser cache. Let us know if that helps.
Kind Regards
Hello! I updated but the problem continues. I did this on a development url, without cache, without cdn. club.dogvibe.com.br
Could you please send us your admin access so we can check?
Sended! Thanks
Try to add the following PHP code to the functions.php file in the child theme to fix this
add_action( 'woodmart_option', function ( $value, $slug ) {
if ( $slug == 'swiper_library' ) {
return 'required';
}
return $value;
}, 10, 2);
Hi! Work perfectly! Will this be updated in the future? Thank you very much for the excellent support and great work!
Sorry again, but I need to report two things that may or may not be a bug. The first refers to the slide itself. After this update and feature addition, there is a delay in loading the slide. I checked everything, deactivated all plugins, but it didn’t help. The problem with this is that the LCP in Page Speed goes up a lot, because it seems to load last on the site. I don’t know exactly how we can fix this. But ok.
The other problem refers to the issue of stock visibility in the swatch area. To reproduce the problem, go to woocommerce settings/products/stock and disable the option – Visibility of out-of-stock products .
See: https://imgur.com/lCTI5gR
If you enable the option to hide out-of-stock products, the variation no longer works.Thank You!
As for the loading delay, you can try to install both versions of the theme on your website and perform a few tests activating old and new versions. https://drive.google.com/file/d/13_GXNoCojO0kQ3RvFS849MyJQFMbCwhx/view?usp=sharing
Could you please send us a direct link to the page where we can see that variations don’t work?
Ok! A product’s direct link: https://club.dogvibe.com.br/produto/chaveiro-buldogue-frances/ (It´s a dev site, the same as I sent the access link yesterday) . All plugins deactiveted.
In this example, the green color is out of stock and the “x” should appear in red. If you select the color and click buy, the out of stock message will appear. This only occurs because I disabled the option to hide out-of-stock products in the woocomerce settings. Just enable this option and it works, but I end up having problems with 404 errors, so I need to leave the option disabled.
Regarding the perform test, I send a request for access to the drive using the link you sent.
Thank you for your attention.
Please, send us a new link to login in your dashboard.
Oh, i´m sorry. Sended now!
We see that you added a custom CSS code to hide the “out of stock” text below the swatches https://monosnap.com/file/ng2ewYwAuL0Kxxk2QIXuAnQgs12Org
But if I activate this option: https://imgur.com/5hpn4qq in woocommerce stock config, this work. See: https://imgur.com/YAIjNYO
Yes, it is correct. It works only when this option is turned on https://imgur.com/5hpn4qq
Oh, ok! Now I understand! Sorry for the confusion, but I didn’t know that was how it worked! Sorry again!
Regarding the delay in loading the slide that we talked about earlier, the production site is using version 7.3.4 and the testing site is on 7.4.1. There is a clear difference in the main banner on the page, especially in the mobile versions, as it is the only image that appears on the screen besides the logo. Since the slide only appears in the current version using the function you added to functions.php.
Could you please test both versions on staging website and record a video?
Hi, I know our spport has expired but have a serious issue, where as the search and cart icons on the header are not working at all!
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Thank you in advance
Hello , how are you? We have purchased woodmart theme ( 5ab8c377-63e9-443b-ad12-53a888c838b5) and recentley updated to the last version.
But my checkout page https://legendaccessories.gr/checkout-2/ appears in single column. At the previous version it showed normally. Can you help us?Hello,
We have fixed this issue in the latest update. Please, update your theme to 7.4.1 and clear your browser cache. Let us know if that helps.
Kind Regards
Urgent!! Hello… I know my support was end but please take alook and fix this bug ASAP. Recently I updated to 7.4 version and the problem happen.
This problem happen for variable product only. When the variant option selected, then clear selection, the main product image goes blank, but clickable. I was try to clear cache but problem persist.
Please see the this video fot clarification: https://drive.google.com/file/d/1JJmbP-u-wYuSiaGzbTk0i1r9MWwRkaN4/view?usp=sharingThank you in advance.
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Thank you in advance
Thank you for your response. I have disable all plugins except woodmart core, elementor and WooCommerce, but the problem still there.
Unfortunately I can’t give the login detail here for security reasons.
https://prnt.sc/ZW2-w00ON_WnSorry, but we can’t check the problem without access to your website. We tried to reproduce on our end but it works correctly.
Hi,
Can I know if it is possible to test your theme on my own WordPress server before I buy it?
Thanks!
Hello,
Thank you for being interested in our theme and contacting us.
We don’t have a free trial period you can test it for 14 days and we will return your money back if you are not satisfied.
Kind Regards
Since Update to 7.4 Getting the Following Errors and can not put variable Products in the Cart. Also can not reset my password in the forum to make a post there!
Uncaught TypeError: v(...).tooltip is not a function at w (swatchesVariations.min.js?ver=7.4.0:1:7445) at HTMLFormElement.<anonymous> (swatchesVariations.min.js?ver=7.4.0:1:5617) at HTMLFormElement.dispatch (jquery.min.js?ver=3.7.1:2:40035) at v.handle (jquery.min.js?ver=3.7.1:2:38006) at Object.trigger (jquery.min.js?ver=3.7.1:2:70124) at HTMLDivElement.<anonymous> (jquery.min.js?ver=3.7.1:2:70726) at Function.each (jquery.min.js?ver=3.7.1:2:3129) at ce.fn.init.each (jquery.min.js?ver=3.7.1:2:1594) at ce.fn.init.trigger (jquery.min.js?ver=3.7.1:2:70701) at r.onFoundVariation (add-to-cart-variation.min.js?ver=8.4.0:1:7034)
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello it’s looks like there is a compatibility issue with linked variations and custom layout on the single product page. Only works with products variations and not with the linked ones.
https://postimg.cc/4mqhTtvmHello,
Make sure that your custom layout contains a special element for linked variations https://gyazo.com/53b5214b53182ba23903ac7ab233cd06
Kind Regards
The linked variations widget is already placed. There was an unknown error since the last update, so i deleted the products and import them again and the issue is gone. Thank your for the feedback .
OK, we are glad that you sorted it out! Feel free to contact us if you have any further questions.
Hello Xtemos, I have one question before buying regarding the swatches, since i am running store with products with variants.
Let’s say: - product X is using variants with attribute 1 - product Y is using variants with attribute 2
Can the theme be set in such way that both in shop page/product grid (not single product) will have have those swatches? Or i can pick only one attribute used for swatches on the product grid?
Hello,
Thank you for contacting us.
This attribute should be set globally for all products. But each product also has an option to specify this attribute for this product only https://gyazo.com/30a34cdddced9e1459adcaffa22a09bf
Kind Regards
The latestt update is MAJOR! CONGRATS!
but unfortunately it has brought common issues.
why are you inviting everybody to provide you with login access to their website to try and fix the checkout page showing in 1 column ? that’s a common issue coming form latest release. shouldn’t a patch be applied?
also product page on desktop is showing on a single column as it is on mobile.
Hello,
Thank you for your comment.
The checkout issue will be fixed in our next theme update very soon.
As for the product page, can you send us a link to the page where we can see the issue?
Kind Regards
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin and FTP access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Thank you in advance
found out! it’s IUBENDA COOKIE PLUGIN causing the issue.
Great, we are glad that you sorted it out! Feel free to contact us if you have any further questions.
Last update (7.4) is a mess, on some sites the mobile menu didn’t work anymore, on other sites the problem is the infinite scroll. I spent my day restoring previous version.
For clarity, the infinite scrolling didn’t work just on mobile devices while the mobile menu problem showed up both on mobile and desktop devices with the js error “Uncaught TypeError: /OS (\d+)(\d+)?(\d+)?/.exec(...) is null”
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hi, on https://chiaradalba.it/shop/ you can see the infinite scroll problem (only on mobile devices), while the sites with the menu problem were restored to previous version so no link to provide at the moment.
We checked this page with mobile device and the infinite scrolling option works as expected. Could you please record a video of the problem?
Could you test it with a different mobile device and browser?
Hi, tested on 2 devices (android) and different browsers (chrome, brave and firefox) no change at all
We tested it on a few devices and it works well. here is a video https://monosnap.com/file/WMyWDrpSNTtYzYUmT4KuD7X1pPSMzk
I see but just made some test on IOS (safari, chrome) and the problem persist. I’m going to change to pagination, can’t bet on lucky…
The 4.1 update solve the issue with mobile menu. THX
Please, disable WP Rocket and send us your admin access so we can check this issue.
Sorry, my mistake the 4.1 solved the problem (i use lightspeed no wprocket)
OK, we are glad that the issue is sorted out.
I find your theme wonderfully versatile and complete, however using HTML BLOCKS, it is difficult to highlight which name the block has once inserted into the page layout. Is it possible to solve this thing? Thanks
Hello,
Thank you very much for using our theme and for the feedback.
Could you please send us a screenshot so we can better understand what you are referring to?
Kind Regards
Thank you for the feedback. We will consider this improvement for our future updates.
wow thanks
You are always welcome.
Hi there, great news with the latest addition of the checkout fields in 7.4 release.
Is it also possible to add new fields?
This would be needed i.e. to add “VAT” information (on B2B orders) or a “Birthday field” when an age information is needed, etc.
Many thanks
Hello,
Thank you very much for the feedback. Currently, we don’t have such plans but we will consider this as a feature request.
Kind Regards
Hi, Since the last update 7.4.0, the slider on our home page stopped working, nothing appeared. I had to recreate the content of slide and it worked. However, if you only put one slide, nothing works again. In the web inspector, I get the following message: “Swiper Loop Warning: The number of slides is not enough for loop mode, it will be disabled and not function properly. You need to add more slides (or make duplicates) or lower the values of slidesPerView and slidesPerGroup parameters.” (swiper.min.js:1:4133)
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hello,
This bug will be fixed in our next theme update. As for now, please, use the following CSS as a fix
.wd-slider .wd-slide.wd-active [class*="wd-animation"].wd-animation-ready.wd-animated {
opacity: 1;
transform: none;
}
Kind Regards
It works. Thanks for finding the solution quickly.
Finally the solution only works with the first slide. If we add other slides, they do not appear.
Please, add other slides so we can see this issue on your website.
Ok it’s done
Yes, it seems to be a bug with the theme. We will fix it in our next theme update which will be released next days.
Fuckin Love the new Update
Thank you for the feedback 
Hi, is woodmart support Elementor Flexbox Container ?
Hello,
Thank you very much for your question.
Yes, our theme supports Elementor Containers. And starting from the 7.4 version all our prebuilt websites are based on containers.
Kind Regards
Dear team,
hope you doing well. After upgrading to 7.4 major issues have occurred in mobile version.1. https://archideal.eu/rezidencne-projekty-interier-na-mieru/ the projects are not clickable I mean its impossible to access. 2. https://www.archideal-home.com/product/okruhly-taburet/ well in our e-commerce its a bit messy as you can see.
Can you please within a short period of time assist us in this matter?
Thank you for soon reply.
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Thank you in advance
information boxes, every time I edit one, it automatically adds empty space in the bottom. its not margin or padding. I tried to add negative margin and didn’t help. all plugins updated except wp bakery as every time I click on update, it updates but after refreshing the page it still needs update. Please help
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
I can’t create topic in forum as it is considering my first license few years ago
I send a message on forum as a pre-sale question
Try to add all your purchase codes to your account https://xtemos.com/my-account/
Hello, we tested the latest theme update on a development site and we found 2 issues, which we see some other customers are also are experiencing:-
1) The checkout page shows as 1 column instead of 2 – we had this issue with the previous major update and you fixed it for us at the time, but it seems it is happening again with this new update.
2) There is one patch related to the latest update, and unfortunately it cannot be applied as it fails.
We hope you can simply update us here once these two issues are fixed, as customers with support have mentioned these too, so we can try again later by redeploying a new testing site and updating it again to test the fixes. Thank you.
Hello,
Thank you for contacting us.
1. Could you please send us a link to the page where we can see this problem?
2. Try to apply the patch now. We have fixed this issue already.
Kind Regards
Hello,
1) We sorted it out with some CSS that you provided another customer in Support.
2) The patch can be installed, now.
We have now updated our LIVE site and everything seems fine. If any issues, we’ll let you know. Thank you!
Great, thank you very much for your feedback! Feel free to contact us if you have any further questions.
