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Hello Goodlayers Support Team,
I hope this message finds you well. I am reaching out regarding the Travel Tour – Travel Booking WordPress theme, which I have been using with great satisfaction. Unfortunately, I have recently realized that my support period expired 8 days ago.
Despite having utilized the support in the past, I am currently facing a couple of challenges with the theme and would greatly appreciate any assistance you can provide. Here are the issues I’m encountering:
1- I need to close reservations 1 month before the tour date. Could you please advise me on how to do this? I attempted to use the “Last Minute Booking (Hour)” field, but it didn’t achieve the desired result.
2- I would like to mark certain tour dates as “sold out”. Is there a way to do this within the theme settings?
Understanding that my support period has ended, I am hoping for your guidance on these matters. Your help would be invaluable in ensuring the continued smooth operation of the theme for my purposes.
Thank you for considering my request despite the expired support period. I am looking forward to your response and appreciate any help you can provide.
Best regards,
Hi,
Thank you for your support by purchase our theme.
Regarding your question, I’ve checked it carefully and I’m sorry but it is customization. We don’t provide customization, so your request is beyond our support policy. Please hire a freelancer to do it for you.
Support Policy: https://themeforest.net/page/item_support_policy#whats-not-included-item-support .
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You could add the wetravel.com payment gateway, this payment gateway is quite good and with very low commissions, and it works worldwide. It would be very good to add this payment gateway since it is quite good for payments with commissions of 1% for traveling tourists.
Hi,
Thank you for the suggestion.
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Hello i try to submits a ticket but i get error the Travel tour product is not in your drop down list. I have the follow problem and i need your help. After i click PROCEED WITH BOOKING i get this error. An error occurred while processing your request Can please help
An error occurred while processing your request
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much! 
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Hello i try to submit a ticket but i get error the Travel tour product is not in your drop down list (purchased code doesn’t much the product you ask for support)
Hi,
Pleas make sure that you select the correct item. It’s in between BigSlam and Kleanity theme : https://take.ms/urxn4
Hi, how can I give a Tour Staff user permissions to edit rooms? It only sets permissions to edit Tours
Hi,
You can edit the capabilities for the tour staff role with user role editor plugin: https://wordpress.org/plugins/user-role-editor/ .
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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is plugin or template? Works to elementor?
You may use a third party page builder plugin but note that most elements in the demo site will not show as it must be called by our page builder.. For example, blog layout, portfolio layout, column service, stunning text.. (ie. when you import the demo content, it won’t use that third party builder.)
When you use a page builder plugin, it will call its own element, layout.
La traduzione in inglese della tua frase sarebbe:
“The fixed navigation for individual tours is not working. Is it always controlled by the menu in Goodlayers – Fixed Navigation – Enable Fixed Navigation Bar?”
Hi,
In the single tour post, we’re supporting for the content navigation only.
Thank you for your interest by the way.
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Is it possible, in some way, to also enable it for the single tour post?
Can you confirm that it is only blocked by this code or something else?
// sticky navigation if( !$(‘body’).hasClass(‘single-tour’) && !$(‘body’).hasClass(‘tourmaster-template-payment’) ){ new traveltour_sticky_navigation(); }
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Also, I don’t see purchase label in your username so if you not purchase it yet, please purchase it first before you can submit your ticket in our support system.
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Hello, do you have a backend demo?
If not, could you let me know if ANY Woocommerce payment can be accepted for tour payments?
I need to integrate a RedSyS platform with WC in order to be able to process payments.
Thanks
Hi,
1. Unfortunately, we don’t have the trial version for this theme.
However, you can see these videos to see how the theme works : https://www.youtube.com/playlist?list=PLNIFTA4Bjp3stwYxIB6Aokpr9bfRQYO73
2. Yes, this theme support Woocommerce payment so you can use any WC payment gateway with it. However, please note that when using Woocommerce payment, you won’t be able to use the deposit feature.
Thanks for your interest by the way
Hello, do you have a backend demo?
If not, could you let me know if ANY Woocommerce payment can be accepted for tour payments?
I need to integrate a RedSyS platform with WC in order to be able to process payments.
Thanks
hello in this area does not show all my tour options, i have 16 tours in this destination, but only 8 tours are shown. how do i do to show all the 16 tours?
https://prnt.sc/3rM6RIEsE_0LWhere I have to fix? I put 16 and show all of them but it still does not appear. https://prnt.sc/oxvSAMF_EUOu
Hi,
Please send an email to: support.loc@goodlayers.com and we will check it together.
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i send already from doadventuresperu@gmail.com
Is there a way to track inventory (available spots) for a single tour? If we have a trip on a fixed date that has a maximum of 8 guests, we want to make sure that we don’t overbook the trip.
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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Hi, please let me know if the Hiking Demo is available for Demo Import. I am planning to use that for my website.
Hi,
Yes, it is available.
Hi dear
When choosing any tour or package and going to the next page to payment page EX: https://vasilatour.com/payment/ there are link to edit the date and I want to edit the date of the tour but the change does not occur and returns to the previous date. It also changes the name of the previously selected tour…. Please help in an very important . Thank you.
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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I need help!!!! I try to summit the ticket in the support web but they said my purchase code is for another product??
Hi,
Can you make sure that you select the correct item from the list? The name should start with “[verified] Travel Tour….” and sits between BigSlam and Kleanity theme : https://take.ms/gEq3B
Let me know if still doesn’t work.
I’m always receivnig this error in the settings page
Please refresh the page to try again. If the problem still persists, please contact administrator for this.
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Hi, I already send the wp access + ftp
Can we customize the filter,
such as change from activities filter to type of boat filter
Hi,
Sorry for late reply.
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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Hi, Is there an option to set a “single guest supplement”? I can only see a single guest discount option…
Hi,
If you want to set the single supplement, you need to set the room base type after that you will see the single supplement.
Screenshot: https://imgur.com/a/RgcFYty .
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Ha, The missing point was that I had to change to “fixed price” from variable and the option is now available – thank you very much
Hi,
Glad it’s working for you now .
I would appreciate it if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your ThemeForest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
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Can the Travel tour theme customize the search bar filter, such as which filter need to be included in the serch bar
Customer the tours to Yacht packages,
Can we make the booking, booknow button sticky to the page
I’m about to purchase the theme but I need to confirm this information first
Hi,
First of all, thank you for your interest
1. The search bar filter can be control as you wish.
2. We don’t have an option to get the book now button sticky, sorry. But the booking form will be sticky in the desktop screen size.
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Hi, I am working on this theme but on Social Share element, there is no option of whatsApp. Please tell me how can I add whatsapp to share page url.
Also I need ‘SAVE AS PDF’ button (to save content as pdf file) on tour detail page, is it possible?
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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Hi there Pre sale question: 1- compatible with rank math seo plugin? 2-before to buy can I see admin page? 3-booking : possible to pay cash and make reservation? thanks
Hi,
First of all, Thanks for your interest
1. Yes. It should be working fine.
2. Unfortunately, we don’t have the trial version for this theme.
However, you can see these videos to see how the theme works : https://www.youtube.com/playlist?list=PLNIFTA4Bjp3stwYxIB6Aokpr9bfRQYO73
3. Yes, the theme supports manual booking (book and pay later) so after the customer book, they can pay you in cash or bank transfer then admin can manually mark the transaction as paid.
Is it possible that the customer able to edit traveller info from dashboard page?
Hi,
First of all, thank you for your interest .
Yes, they will be able to change the traveller infos from the dashboard page.
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Great! But im trying your demo but i cant find a way to edit traveller info (reference: https://i.ibb.co/3dm4wn4/image.png). Could you please tell me how? I need to make sure this one before purchasing theme.
Hi,
Hmm, I thought you want to edit the infos in the Profile menu instead. To change the traveller infos, it’s required the admin to change it, sorry for the misunderstanding.
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