217 comments found.
Hi there! It looks that the theme Ayro Child have outdated copies of some WooCommerce template files. Are you planning to update the theme?
Hello,
The theme is supported and we will continue to update it. In case you need immediate update of any bundled plugin you can contact us using this email (just add your purchase code in the mail) and our support agents will send you the latest version.
As you may know, WooCommerce releases new versions of the plugin every few weeks. This means that some of the template files we use in our theme might show up for you as outdated. Note that most of the WooCommerce updates do not change anything critical, so it should not have an impact on the theme’s functionality. You can go through the Checkout process to make sure everything is working fine. If everything appears normal, and in most cases, it will, you can feel free to ignore the ‘out of date’ warning.
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Hi! Is there a way to show the avatar image at the left of the author’s name at the entrances? Greetings!
Hello,
Could you please let us know for which section or element exactly so we can check?
We also recommend checking the documentation in this link and our Knowledge Base here.
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Thanks for the answer! At https://basesinfo.com/contundente-comunicado-del-plantel-de-san-lorenzo-la-situacion-actual-es-insostenible-y-requiere-una-solucion-inmediata-y-seria/, there is a line under the title (12 de noviembre de 2025 | In Deportes | Por Redacción.Bases) showing: date – category – author. Is it posible to show the avatar at the left of the author’s name?
Thank you for providing more information.
Unfortunately, there is no option to show avatar image. Implementing this would require additional customization, but this falls out of our support scope.
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Select Portfolio part of
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Good to know! Thanks for the fast reply! All the best!
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Hi! I would like to know what is the latest PHP version that is safe to update the site to so the theme works correctly. Thank you!
Hello,
The current version of the theme listed in change log is tested up to PHP 8.0.
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The Revolution Slider plugin and JS Composer PLugin are outdated and have vulnerabilities. Can you please update?
Hello,
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
The theme is supported and we will continue to update it. At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
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Hi! I found that the HOVER BOX doesnt work properly on mobiles. When they flip, you can see the so called PRIMARY TITLE from the first face, in a mirror-like over the content in the HOVER FACE. If I didnt explained myself clearly enough, I can show it working on a URL. Is there a way to fix it? Greetings!
Hello,
The hover box is one of the default custom shortcodes by WPBakery page builder.
Bundled plugins like WPBakery do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Also, please check if you have updated the theme and its plugins to the latest version listed in change log.
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Hi! Sorry for the delay! It worked perfectly in some webs, but not so perfectly in other one. How do I get the original version to install it back? Thanks again!
Hello,
Did you update the WPBakery plugin? Please make sure that you are using the latest version as explained in the previous reply.
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Yes! We finally found that there was something wrong with the hosting service! Thanks again!
Hello,
Thank you for letting us know. We are glad to hear that you managed to figure it out.
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Hi! I would like to know if it is safe to update to the latest version of WooCommerce and other related plugins. Also, any plans on updating the theme? Thank you!
My site is currently showing all the icons as blank rectangles and Bluehost support pointed at the Ayro theme as the issue causing the error. Can you help?
Hello,
The theme is supported and will continue to be updated. At the moment, we don’t have an ETA for the update’s release.
The current version of the theme is compatible with the latest version of WordPress and PHP 8.0. There were some changes in the HTML structure of single product pages in the newer versions of WooCommerce and this may cause gallery on single product pages to display incorrectly. However, there is a css fix for this and you can contact our support to send it to you.
As for the rectangles instead of the icons, please take a look at this article – What To Do If The Icons Are Being Displayed As Squares Or Strange Characters
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Thank you for that article! That fixed the icon issue in most cases. However, there is something else. When I try to log in through my /wp-admin page after clicking on Log In button, I get redirected to the same page without any error messages. I’m able to access my WordPress dashboard through Bluehost, but why can’t I access it through that page? This was working fine until a couple of days ago and I haven’t changed anything. Could this be related to the theme?
Hello,
Since this was working until recently, and there were no theme updates in that period, this is most likely not caused by the theme. It is possible that some of the plugins that you have installed caused this. You can try to deactivate them to see if the behavior persists. If not, contact your hosting provider.
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Hi! Im trying to establish an anchor to a tab. Cannot do it by myself, but I found that there is an anchor for each tab. But somehow the template generate a random anchor, something like: www.domain.com/#name-of-the-tab-”A RANDOM NUMBER”. This RANDOM NUMBER changes everytime I refresh the URL. Is there any solution? Greetings! I love the theme!
Hello,
It is possible that those random letters are caused by a third-party plugin you have installed. Try deactivating third-party plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Elated Portfolio part of
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Hi! Its also happen in the online demo, so I think its maybe, something on the theme. Check it out: https://ayro.qodeinteractive.com/tabs/. I opened (for example) the DESIGN tab in new pages 3 times and it leads me to different URLs. Is there a way to point to the correct tab?
Hello,
Unfortunately, it is not possible to use the tabs as anchors. Implementing this would require additional customization, but this falls out of our support scope.
Support
Select Portfolio part of
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Understood! Thanks!
Support
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hi there! Does the SIDE AREA desappear? If not, how can I enable it? Greetings!
Hello,
Side Area opener can be added in the header widget areas in Appearance > Widgets. For a more detailed overview of available widgets and widget areas please check this section of documentation.
You can find the available options for Side Area in Select Options > Side Area. Please check the documentation in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi! I have a website online, which I designed it without importing the demo. If I import the demo now, it will erase/replace the exisiting pages/plugins? or it will just add the demo to the actual one?
Hello,
We usually recommend installing the theme and importing the demo on a clean installation. You can try to import it over your existing content, however, in that case we would recommend that you create a backup of your existing content as it might happen that your content gets overwritten.
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Hi there, The video background is not showing on mobile devices. My site URL: https://cartup.hu/medical
Thanks for your help.
Hi there,
When the video background is enabled in Row Settings, the video will not be played on mobile devices. Not all mobile browsers can play HTML5 videos, so the video is intentionally disabled on touch devices – you need to add a Video preview image which will be displayed instead of the video, or you can try to use Slider Revolution plugin in order to have the video background functionality on mobile devices.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
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Thanks for your work with Ayro theme! 
Unfortunately, the ayro.pot file is not contain many Single Product elements (ig. “Tag” “Category” “SKU” “Share” “Add to cart” “Related products”) and Category Page elements (“Showing all X results” “Default sorting” and all the sorting options). I have tried poeditor and Loco Translation, there are missing fields everywhere.
There is a woocommerce translation in the wp-content/languages/plugins folder, but it is not working too.
Please help me!
Thanks in advance, Adrienn
Hello,
Please try adding translation for “Select Core” plugin using Loco Translate and search for these labels there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
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Hi,
Unfortunately, your method is not working. With Loco Translate, I see the Select Core plugin, but there are no option for translating it (missing fields). I found the plugin’s .pot file, translated it with Poeditor and copied the .po and .mo files to wp-content/languages/plugins, but there is no change.
Please just write me what files I have to edit!
Thanks in advance!
Hi,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
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Hi there! Since a couple of days ago, my checkout page doesn’t work properly because the “Select a country” dropdown doesn’t show any options nor does it show anything when you type a country name. My clients can’t complete checkout because of this. I’ve tried changing the default customer location to Geolocate (it was shop location before) but it didn’t change anything. The only recent changes to the site were an automatic update to the Yoast plugin and nothing else.
I would be super grateful if you could take a look into this and let me know if you can think of a solution.
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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Hi there! I wanted to know if there will be any issues once the WooCommcerce legacy REST API gets removed in the next update. Should I installed the extension for that? Thank you!
Hello,
Thank you for reaching us!
This shouldn’t have any impact on the theme.
Support
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Awesome! Thank you
Support
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Do you need to renew the support to be able to update the bakery?
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
Select Portfolio part of
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Suddenly WPB 6.11 stop working on pages. It does on the Products, but not in the pages anymore.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Select Portfolio part of
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I found the solution. Something happen by itself. But now all the buttons disapear and Slider Revolution doesnt work on mobiles!
HI there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Select Portfolio part of
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Arlo’s theme is complete garbage. We bought it a long time ago, put it on the site only now. I downloaded a fresh version of the theme.
After downloading and activating this theme, it became on the site extremely crooked! There is no item in the menu admin panel of the site where you could download demo content or make changes to it only text and meia content on the site.
And it is not possible to replace the Orlo logo on my site
Money was thrown away.
Hi there,
After you purchase the theme and install it, you should import the content in order to get all the content you saw on our live demo. Then you will be able to adjust it to your needs (change media, texts, etc.)
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Select Portfolio part of
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I am unable to import demo for Portfolio Home because well, there is no option to import demo to begin with. I have read the documentation and searched for an hour straight without luck. Please help.
Hello,
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. After that just navigate to Settings > Reading and set your page of choice as your homepage (please see screenshot).
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Select Portfolio part of
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getting a critical error on single product page . after update
Hello,
As we do not have enough information in order to help you we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will check this and gladly help you.
Support
Select Portfolio part of
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Hi there! There’s a notice in my dashbaord saying I need to upgrade my PHP version. To what version is it safe to upgrade with the latest version of this theme?
Thank you!
Hello,
Thank you for reaching us!
We recommend using PHP 7.4. The compatibility with PHP 8 will be added in the future updates.
Support
Select Portfolio part of
Qode Interactive
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Thank you!
Support
Select Portfolio part of
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Hi, Having to leave comment here as support is down/not letting me log in. My slider on home page is not showing on mobile? It is just white space – how do I hide carousel on home page? Site is https://staging.nauvooventures.co.uk
Hi there,
Thanks fr writing in!
Please try to add this CSS to Appearance > Customize > Additional CSS
@media only screen and (max-width: 1024px){
.carousel .carousel-inner .item .qodef-image img {
display: block !important;
width: 100%;
height: auto;
webkit-background-attachment: scroll;
background-attachment: scroll;
overflow: scroll;
background-size:cover;
}
.qodef-slider-elements-holder-frame {
top: 50% !important;
transform: translate(-50%, 50%) !important;
}
.carousel .carousel-inner .item .qodef-slider-elements-container .qodef-slide-element.qodef-slide-element-text-extra-large{
font-size: 30px !important;
line-height: 24px !important;
}
}.carousel.qodef-full-screen{
height: 220px;}We hope this helped and if you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
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