376 comments found.
Hello,
I read through your documentation and there are a lot of plugins. To ensure a secure back end and to lighten the installation what are the minimum required plugins needed to install and operate the theme?
Also, congratulations on five years!
Cheers!
Hello,
The theme works without all the plugins, but in order to be able to customize the theme, import demo content and access additional functionality, are needed Kirki, One Click Demo Import and Powerkit plugins. All the rest are optional.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi,
You guys are just releasing new themes every week, when are you going to update the social media links and share buttons to inlcude bluesky, threads and others?
You have StumbleUpon and Mix.com, both are the same thing for about 4 years now.
Please do well to update the social media links and share buttons to inlcude other newer networks.
Thanks
Hello,
The Share and Social network icons are not part of the Theme, they are displayed on the site through the Powerkit plugin.
I have forwarded your request to the development team responsible for this plugin. The updates will be included in the next plugin version.
Thanks a lot for using our theme!
Hello,
We are pleased to inform you that the social icon Bluesky has been successfully added to the Powerkit plugin.
Thank you for using our products.
Can the Subscribe box be moved to the top?
Hello,
If you wish to move the subscription section to the top of the article page, please install and activate the Child theme. Once done, please open a ticket at https://support.codesupply.co/support/submit-ticket/, and our specialist will guide you through the process of making this adjustment using the Child theme.
Thanks for using our theme!
Hi Support is the theme compatible with PHP 8.1 and/or 8.2 yet?
Hello,
The theme is compatible with the latest PHP versions, but if you have any other questions about PHP versions, you can safely write to our support at https://support.codesupply.co/support/submit-ticket/ and our support agents will provide you with all the necessary assistance.
Thanks a lot for using our theme!
Hey there folks,
Are you planning to release any updates for 2024 to refresh certain part of the theme and plugins?
Thanks, Lachezar
Hello,
The theme is currently stable and does not require updates yet. But if there is such a need in the future, then we will definitely update the theme, as we make sure that the theme always works well with new versions of WordPress.
Thank you for using our theme.
Hello support team!
I want to buy this theme and use it in a WP site with already content. Can i import only features and settings without demo content?
Hello,
The demo content and settings are imported separately. You have the option to import only the settings and structure of the homepage without importing any posts or pages.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi, I´m very interested in Squaretype but I can see it is a theme published almost 5 years ago. I need to ask you before purchase, for how many more years will you ensure support for this product??? Thanks.
Hello,
We will always support and develop all our Themes.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi Support can I ask if the latest theme is compatible with Wp 6.5. Many Thanks
Hello,
The theme fully supports the latest version of WordPress.
Thank you for using our theme.
Hi,
All sites using Canvas Version 2.4.4.1 is ITALIC or BOLD, and when we disable the Kirki Customizer Framework they are back to normal, looks like there is a conflict between the 2 plugins, can we disable Kirki how do we configure the sites?
https://support.codesupply.co/ticket/1027187511/Hello,
This is not a conflict between plugins, this is a global problem for all users who use the Kirki plugin. Our support agent shared with you links to a page where people write to the support plugin and a link to the solution. If you can’t fix it yourself, we can help you. Our support agent will write you an additional message soon.
Thank you.
Hello. Love the theme and been using it for years. Just renewed support. I do hope you continue updates. Thanks in advance,
Hello,
The theme is quite stable at the moment and does not require updates, but if there is a need for an update, then rest assured that we will definitely do it. If you have any technical questions or issues, feel free to write to us in support https://support.codesupply.co/support/submit-ticket/and one of our support agents will be happy to help you.
Thank you for using our theme.
Presale Question: Your theme does not load it’s images when “Dark Reader” Chrome extension is enabled. Will you be fixing this?
Hello,
This extension tints all website elements with a dark background, and if an element with an image has a block of text or an overlay in front of it, the image is not visible because the front element is given a dark solid background. https://prnt.sc/hH8VTjwRAfVVBut if you write to us in support https://support.codesupply.co/support/submit-ticket/, one of our support agents will look into this situation and help you, through styles, eliminate the background for elements that overlap the images.
Thank you for your interest in our Theme.
Great, I appreciate your fast and detailed reply. Thank you.
FIX YOUR BUGS
Google Post Views Error: Request had invalid authentication credentials. Expected OAuth 2 access token, login cookie or other valid authentication credential. See https://developers.google.com/identity/sign-in/web/devconsole-project. Update settings →
Dear user ibietela,
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/support/submit-ticket/ and our support agents will help you promptly.
Thank you for using our theme!
Can i do that without renewing support?
Hello,
Even if your license has expired, you can open a ticket, and if the issue is with the theme or our plugins, then our support agents will definitely help you.
Thanks.
I enabled LIGHTBOX but the arrows to switch LEFT/RIGHT does not work.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/support/submit-ticket/ and our support agents will help you promptly.
Thanks a lot for using our theme!
Does your theme have Google rich snippets for blog posts that have reviews/ratings added by the author (not visitor comments) that are also displayed on Google search results? Like this example here https://snipboard.io/62gPtA.jpg
Hello,
We use The Absolute Reviews plugin for reviews https://wordpress.org/plugins/absolute-reviews/, it has markup for Google snippets http://schema.org/Review.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
PRESALE QUESTION
Please where is the how to install guide? I have been looking for it to no avail.
Hello,
You can find all the necessary information in the theme documentation at the following link: https://support.codesupply.co/documentation/squaretype/getting-started/theme-installation/
Thank you for your interest in our theme and looking forward to seeing you among our customers.
I have been waiting 2 days for a response to my ticket #144867
Hello,
We apologize for the delay in tech support response. For a couple of days, the server where the ticket system is located was not stable and it was not possible to answer some of the tickets. Now everything is working stably, and you will be answered shortly.
Thanks for understanding.
PRESALE QUESTION Its possible to set the post masonry like https://squaretypetheme.com/wanderlust/ the same style and put into a PAGE to show with the same style?
Hello,
You can use a News block and a Masonry layout for this, it is not exactly like the one on the main page but is very similar. https://prnt.sc/Twi3WQp2ZX2uThank you for your interest in our theme and looking forward to seeing you among our customers.
How can I do to set the post masonry like https://squaretypetheme.com/wanderlust/ the same style and put into a PAGE to show with the same style?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks for your interest in our theme!
When are you adding GA4 counter? its been 2YRS since GA4 was announced and yet to provision was made
Hello,
It is better for you to write technical questions to technical support through the ticket system at https://codesupply.co/support, but what I can advise you now and as far as I know what you need in the settings on the site, just disconnect and reconnect and the data from Google will already come.
If you have any questions, feel free to open a ticket in our ticket system at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hi,
Your theme only supports GA3 (GA3 no longer works), Kindly update your code for GA4 https://support.google.com/analytics/answer/10089681?hl=en
GA3 no longer receives DATA update your theme for GA4.
Thanks
As of yesterday, the Instagram connection is no longer working. Trying to reconnect a business Instagram account leads to a Facebook page saying that the app has become inactive. Is there a timeline for fixing this?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thank you for using our theme.!
