3007 comments found.
Hello, can I import the demo page of landingpage?
Hi,
Thanks for reaching out.
Yes, you can. The demo is available under Ohio Theme > Demo Import:https://tppr.me/86W1Ie
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Why is demo import 31 not available in your update? so that when we want to import it always displays an error message like this
An error occurred while fetching file from: domain.com/wp-content/plugins/ohio-importer/demos/asset/31/elementor.xml! Reason: 404 – Not Found.
where can we import the files for your latest demo 31?
Hi,
Thanks for reaching out.
We’ve successfully installed the mentioned demo on our test environment just now. Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
I already bought this theme and curious where I can find something like “Our Services” template page?
Thank you in advance.
Hello, could you help me?
Hi,
Thanks for reaching out.
All the available templates are under Ohio Theme > Demo Import:https://tppr.me/x0X1B4
Some “About Us” templates can be used as “Our Services” page.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, Where can I find the ”Follow us” text on the socials (right side) section of the page? I’d like to change it.
Hi,
Thanks for reaching out.
Please check the following guide.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, Is there any option to change the order of checkout page blocks? On mobile the “order summary” is on the top, despite that the customer had still no opportunity to choose shipping method (and price). Thanks for helping!
Hi,
Thanks for reaching out.
Navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
@media screen and (max-width: 768px) {
form.woocommerce-checkout.checkout > .vc_row {
margin: 0 !important;
display: flex;
flex-direction: column-reverse;
}
form.woocommerce-checkout.checkout > .vc_row .vc_col-lg-5 {
margin-bottom: 2rem;
}
}
That will change the order of the product summary block and checkout fields on mobile devices.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello I’m trying to import All Page but , i always get error 500 how can i resolve this problem
And also , Contact Form 7 MailChimp Extension this is no longer available WordPress plugin (Plugin not found.)
Hi,
Thanks for reaching out.
Please check if your server meets our theme’s minimal requirements. As “All Pages” demo is quite big, we recommend increasing the PHP time limit even higher than it’s mentioned in our docs requirements.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, I’m encountering an ‘Incompatible Archive’ error while trying to install the theme on a new WP installation. I’ve tested it on WP 6.4.3, 6.3.3, and 6.2.4, and the same issue persists.
Hi,
Thanks for reaching out.
That’s a known WordPress 6.4.3 issue and we are about to release a new version of Ohio with a compatible archive.
You can use the following plugin so far:https://core.trac.wordpress.org/raw-attachment/ticket/60398/force-pclzip-0.1.zip
That will help you to solve the “Incompatible Archive” error.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Could you please update ACF to the latest version?! (6.2.6.1)
Hi,
Thanks for reaching out and notifying us.
You can get the latest version by removing/installing ACF Pro under Appearance > Install Plugins menu.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi colabrio team, I have an issue to editing your theme with Elementor. What is your default heading title font size to agency one demo? Elementor can not detect it.
Hi,
Thanks for reaching out.
Here’s the specs:https://tppr.me/wsdak2
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, great theme. How do I set the home page to be a specific page for Demo 9?
Hi,
Thanks for reaching out.
Here’s the guide:https://docs.clbthemes.com/ohio/#setting_homepage
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Sorry to bother you, but some days ago I opened a ticket on your website. Unfortunately I have not yet received an answer.
Please, could you investigate?
Thank you
Kind regards
Hi,
Thanks for reaching out.
Your ticket was considered 6 days ago, please check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, thank you for your response.
Unfortunately, I haven’t received any reply from you among my messages. I’ve checked both my inbox and spam folder, but there’s no trace of your message. Could you kindly resend the response and indicate the email address it’s coming from so I can ensure it doesn’t end up in spam?
Thank you
Kind regards
You should check your ticket at our help center dashboard.
Sorry to bother you, but I’m not able to find a button or menu to read my previous tickets. After login the page allow me only to read articles from your kb or submit a new ticket.
I miss something?
Thank you
Kind regards
Your url does not work, the page show the follow error:
Nothing here, sorry! Go back home?
BTW I’m logged in with my user.
https://tppr.me/ebPaTP
Try to sign out / sign in again or use another web browser.
This is what I see on my side, the url appear to be ok. Checked with many browsers and also using a smartphone in 4G.
https://prnt.sc/P_nO25eQ0H8lhttps://tppr.me/4hgNWy
https://tppr.me/T7Y24u
Please login with the right account (the one from which the ticket was created) and you will see the ticket.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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My login is correct, I tried again making many screenshots to show you the credentials are the same. I have delete all cookies and cache to be sure I’m logged in with the correct username. Please let me know where I can upload the screenshots to show you the account is the same, I don’t want to publish images here.
Thank you
Kind regards
I understand where the issue lies. When I log in using Envato, a different username is used compared to the one I normally use. Is there a workaround for the issue? Having two accounts for the same purchase is a problem. Can the ticket be moved from the account that created the Envato login to the standard one that I always use?
Thank you
Kind regards
Unfortunately not, there’s no way to transfer the license. You have to be logged in with the same account on themeforest.com and colabrio.ticksy.com to be able to check your tickets.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Ok, I have swapped my account to the one with the attached license. At least it is possible for you to delete the account webmaster@messana.tech because it is useless from now on.
Thank you
Kind regards
We will check what we can do.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello. In the Photo Gallery demo, can I switch images for videos, or does this template only allow images?
Hi,
Thanks for reaching out.
Unfortunately, it works with images only.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, I really love this theme and have already bought it twice.
But I have one question regarding the portfolio section of the “Creative Agency” home page.
I want it to be:
1st row: 1 single width, 1 double width 2nd row: 1 double width, 1 single width 3rd row: 1 single width, 1 double width
But even if I change the publishing date for the portfolio items of the 3rd row, so that the single width item is the latest published item of the two in this row, it is always the same as the 2nd row, so with the double width item on the left side.
Is there any way I can change that? I haven’t found any other way of sorting the portfolio items other than changing it’s publishing date. Am I doing something wrong?
Thanks in regards!
Hi,
Thanks for reaching out.
The following plugin allows having a custom order of the portfolio items.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there.
Is possible to change the size of the menu button “Let’s Talk”? It’s formatted to small but I want to change to other sizes. Could you help me?
Hi,
Thanks for reaching out.
Can you share the link to your website? And we will help you with custom CSS code.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, is it possible to remove the dots in the portfolio layout ” smooth scroll fullscreen ”?
And is it possible to remove the play button animation in the portfolio layout too? there is an issue where the play button animation is blinking, then the animation is finished.
Hi,
Thanks for reaching out.
Can you share the link to your website? And we will help you with custom CSS code.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Here u go: https://www.contentflow.dk Password is contentflow
its the portfolio section on the homepage im talking about:-)
.portfolio-links .project-content::before,
.-with-slider .project-content::before,
.video-button.-animation .icon-button::after {
display: none !important;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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It works ! thank you very much!
You are Welcome!
If you like our support, you can help us by rating Ohio for Customer Support on ThemeForest.
Thanks 
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi! Unfortunately after the update there is still a black rectagle around the hamburger menu. How can I fix this? Thank you!
Hi,
Thanks for reaching out.
Additional links or screenshots will be much appreciated for us to be able to help you.
Also check if you clear all caches.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Without subcategory in Portfolio is not full functionality theme. Big NIMUS in this theme. Change it pls.
Hi,
Thanks for your suggestion
We’ve added this option to our ToDo list and will check if that would be possible to implement in the future.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello there. I recently got an wordfence alert that one of your bundled plugins “Advanced Custom Fields Pro” has a security vulnerability. Will that be updated any time soon?
Hi,
Thanks for reaching out.
Can you specify what version of ACF Pro is installed on your WP environment?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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ACF PRO 6.2.2
Another question. If i install the theme on a staging site(different domain) will I have any issues activating it? i.e. Will it affect the the installation on the live/production site where it’s currently installed?
The latest available version of ACF Pro is 6.2.5. So just try to remove and install from scratch using Appearance > Install plugins menu to get the latest version.
A single license can be activated on a single WP installation only. You can activate your license on a stage website while working on it and move the license to the production when the website will be complete.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Please check TICKET #3574437
Hi,
We received your ticket and it’s in the queue to be considered.
Support requests are processed on business days from 10:00 to 18:00 (GMT +2) within 24hrs (usually less) in the order they were received.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Our client seems to have an issue with your mobile menu. The tabs are able to open, but not able to close with the little x on the right. They have, on their office computers, a problem opening the different menu item has their window is in between a mobile version and desktop version.
In May 2023, one of your developper said to main.mins.js file on the staging environment and that you should review the solution and merge. Do you now have a permanent solution ?
Thank you in advance
Hi,
Thanks for reaching out.
Try to upgrade to the latest version, the fix should be applied.
Before you proceed it’s necessary to take a full backup of your database and your website.
Please get back to us in case you will have any troubles.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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The theme has been updated and still the menu does not work properly. Some people have a harde time opening the different tabs in the mobile menu.
We see that you have a new ticket. Guys from our help center have requested the credentials from your WP dashboard to check the issue. Please get back to him at colabrio.ticksy.com and the will help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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