56 comments found.
Does this theme is support WordPress 6.9?
Hi,
Yes, Monst will support WordPress 6.9
Thanks
Hi,
I purchased your product last week and I’m working on the website. There is one problem that I couldn’t solve. The custom header only shows up in the desktop mode but the original (from the template Monst) takes place in Tablet and Mobile modes. I tried to configure the settings however I couldn’t solve the confusion. Could you please guide me about the header?
Akif
Hi,
Please submit here – https://steelthemes.ticksy.com/submit/#100019249 Our support team will assist you ASAP and also explain why you need refund for one of the purchase.
Thanks
To whom it may concern,
I’m using Monst plus Elementor in the Wordpress back end.
When I design a page under the Pages post type, under the Page Layout pane of Elementor, the option “Full Width” is enabled by default- this is what I want, for my website to be Full Width.
When I open a page under the Services, Team, or Portfolio post type, the Page Layout option “Full Width” is available, but when I select it, nothing happens- the page will not go full width.
Please view this video where I walk through the issue: https://tswny-nxt.techwny.com/index.php/s/cdEiLKexfbscXaq
To recreate this: 1- Log into Wordpress and open a Page with Elementor 2- Change Page Layout to “Full Width” from selection- the content is in full width 3- Open a Portfolio page with Elementor 4- Change Page Layout to “Full Width” from selection- the content does not expand to meet full width, even though Full Width is selected
How may I enable Full Width on Portfolio, Service and Team pages in order to support my design?
Thank you, Amanda
I have also submitted this ticket to Ticksy.com, #4040683.
Hi,
We received your ticket. You will get response soon.
Thanks
I Have bought this for a second time here having purchased it through evanto elements
The footer switcher does not work. I have made changes to the footer in
Monst > Footers > Footer Style 1
Footer Style 1 is selected in
Monst > Theme Options > Footer
Yet the changes are not shown.
Your documentation is out of date, the video shows a totally different UI
I also need a refund for one of the purchases
Thanks
Matt Houldsworth
Hi,
Please submit here – https://steelthemes.ticksy.com/submit/#100019249 Our support team will assist you ASAP and also explain why you need refund for one of the purchase.
Thanks
Good evening,
I purchased your Monst theme a couple weeks ago. I am reaching out with a question regarding the Blog Categories and whether or not it is possible to add more than one category per blog. If this is an additional cost for development, please let me know, I would be happy to discuss options.
Thank you, Ryan Padgett
Hi,
Please submit here – https://steelthemes.ticksy.com/submit/#100019249 Our support team will assist you ASAP.
Thanks
Hi,
Please submit here – https://steelthemes.ticksy.com/submit/#100019249 Our support team will assist you ASAP.
Thanks
Hello im trying to change site logo its not changing i have the option toi change it just on mobile
Hi,
Please submit here – https://steelthemes.ticksy.com/submit/#100019249 Our support team will assist you ASAP.
Thanks
Good morning, I purchased the theme and I would like to understand where I have to modify the header and footer, because trying to modify from the footers area, even if I save, nothing changes.
Hi,
Go to elementor – settings – enable all the custom post type and click save change button. Then edit the footer and header with elementor.
Any other issues please submit here – https://steelthemes.ticksy.com/submit/#100019249 Our support team will assist you ASAP.
Thanks
I have purchased additional support, but your ticket system is not updating!
My Header and footer settings update on backend, but not reflected on front end.
Hi,
Please submit here – https://steelthemes.ticksy.com/submit/#100019249 Our support team will assist you ASAP.
Thanks
Hello, in your documentation to build a Header there are more options than I have. I cant add top-bar and other things. Can you help me?
Hi,
Please submit here – https://steelthemes.ticksy.com/submit/#100019249 Our support team will assist you ASAP.
Thanks
I want to buy the Monst – Saas Startup WordPress Theme, but I was surprised to find that its price is $24 after I saw it at $19. Can you reduce the price?
Hi,
The offer period has ended and the price cannot be lowered now.
Thanks
hi,
I am working on Mac. I have an error: Incompatible Archive When Uploading theme on WordPress
Hi,
We received your ticket, you will get reply soon.
Thanks
I have a 6.4.3 Worpdress version, is not compatible,
which version can we use?
Hi,
Please submit here – https://steelthemes.ticksy.com/submit/#100019249 Our support team will assist you ASAP.
Thanks
Hi, I have tried to install your theme on a fresh wordpress 6.1.2 installed website but I’m getting the “Incompatible Archive.” error message after trying to install the monst.zip theme archive. Do you know what other restrictions do you have for this theme? I have also tried with both php 7.0 and 8.3 but had the same issue.
Hi,
Please submit here – https://steelthemes.ticksy.com/submit/#100019249 Our support team will assist you ASAP.
Thanks
Managed to install it manually with file upload.
Hi,
If you have any other issues please submit the ticket.
Thanks
Hi, I just purchased your theme. It doesn’t show the logo, neither the menu.
Also, you are promoting your theme on my website. I didn’t purchase your theme to promote your theme. I purchased a theme to promote my product. You understand?
Can you please help me to make my website? I don’t see in your option where to add my logo.
Kind regards
Hi ,
If you import the demo content form our demo it will show our logo only you need to change the logo. submit the ticket here – https://steelthemes.ticksy.com/submit/#100019249 Our support team will assist you ASAP.
Thanks
.
Hi,
Please submit here – https://steelthemes.ticksy.com/submit/#100019249 Our support team will assist you ASAP.
Thanks
Hi,
we want some changes in landing page 1 so kindly give me ticket link to provide all details.
Thank you Team Kharidlao.
Hi,
Please submit here – https://steelthemes.ticksy.com/submit/#100019249 Our support team will assist you ASAP.
Thanks
is it RTL supported?
Hi ,
Purchase and submit the ticket our support team will add rtl support.
Thanks
hi I bought two licenses for your wordpress theme Monst, trying to add the footer for my second website but isn’t working, no footer is showing, can you help please ?
Hi,
Please submit here – https://steelthemes.ticksy.com/submit/#100019249 Our support team will assist you ASAP.
Thanks
Dear author,
I like the theme and have a question: Is it possible to remove Preloader animation?
Thank you
Hi ,
Yes , You can disable the preloaded.
Thanks