56 comments found.
im planning to buy this theme, will i get all the animations and demo content along with it ? what are the things i will get in the demo content and what are the things i will not get in the demo content ?
let me know if i will all the background elements aswell with this theme in the demo content. then i can buy this theme immediately.
Hi There.,
Thanks for contacting us and being interested in our theme!
Except for the images in the demo content, all demo pages and plugins are included in the theme bundle.
I can’t seem to register the theme with my purchase code. it says it is invalid
Hi.,
Thank you for contacting us.
Please send your request to us directly at this email support@wedesignthemes.com or support@buddhathemes.com
or
Our support team is ready to resolve any issues and queries.
My website is show two different homepages. When go to incognito and then the regular web browser, I see two different homepages. I already submitted a support ticket. The 2nd homepage is not showing in my PAGES option to delete it.
Hi There.,
Regarding your query about two different home pages displaying on your site, we have reviewed your site and everything seems to be functioning properly. If the issue persists, please share some screenshots or short videos so we can further investigate and provide a solution.
how to add a megamenu to an existing menu?
HI.,
Example videos for creating a Mega Menu:
1) https://recordit.co/htbYjiROdy
2) http://recordit.co/c0orXWN9W7
Thank you!
1/27/2024 Day Three of support and as advertised, it takes about 3-days for full customer support, but I also had issues with my server, so the response time is about 2-3 business days. Which is not prompt for a business owner with clients, but its a start. I give the theme about a 4-star and that is only because I have never worked with a theme that deleted the login and I have been here since 2015. But I am sure there are always bugs in each new theme. I recommend the theme because it is very clean and my client loves the layout. But be prepared for a 2-3 day wait until the bug is fixed that deleted the login access. Yes I would purchase the theme for future clients.
Hi.,
Apologies for the inconvenience. We did not receive your email. Please send your request directly to us at this email address support@wedesignthemes.com
1/31/2024 It’s been a week and there still has not been a resolution to fixing the disabled log in error when I install the demo theme. How much longer do I have to wait? We have given you all the log in credentials to the FTP to fix this error. If this is not fixed, we will ask our bank to reverse the payment for a refund.
Hi There.,
We’ve implemented the changes you requested. Please review the website to ensure everything meets your requirements.
We sent a request as we are getting an error on the site. Will you please review the emails there were sent to correct the access error on the registration page. Thank you.
Hi There.,
We have not received your email.
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ BuddhaThemes Support So that, we can check and have a clear look form our end.
Once we receive the credentials, we will investigate the issue.
1/26/2024 Just an update, this is day two of requesting the login for the website be enabled as it IS disabled once you install the demo theme. While I did get a response requesting the credentials, there has been no updates since providing this information. I am just adding this comment to track the response time for issues. The theme itself is very nice, but when you have a business, customer service response time should be prompt. I will keep you all updated. I want to make it clear that the install DOES disable the login option and you are not able to get to the dashboard. As of today, I could only create a landing page for customers that visit the site and nothing else. Stay tuned.
Hi Tori Stallion.,
Great day. The server link that you’ve shared is not working fine. Kindly, have a look. If the IP address needs to be whitelisted kindly do it and share the updated credential with us. So, that will check and resolve your query as soon as possible.
Thanks!
Moving forward to help you!!
Note : Our support team is available Monday to Friday from 9:00 A.M. to 6:00 P.M. (IST) UTC/GMT +05:30.
Thank you. The server was down and I have resent the credentials.
Hi.,
Apologies for the inconvenience. We did not receive your email. Please send your request directly to us at this email address support@wedesignthemes.com
I must admit, the login is disabled when the demo is installed. I have sent a ticket for the issue and will advise if this is fixed to ensure that honesty is relayed on this comment feed and if the response is prompt.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ BuddhaThemes Support So that, we can check and have a clear look form our end.
I sent the FT access information a few time. Let me know the next steps.
Hi.,
Apologies for the inconvenience. We did not receive your email. Please send your request directly to us at this email address support@wedesignthemes.com
Where do I go to edit/change out the pencil icon ?
Hi There.,
Kindly send the replaceable pencil icon, WordPress, and FTP login credentials through the form at the bottom right of BuddhaThemes Support so that we can change and let you know the solution.
still waiting on a reply 
Sorry for the inconvenience. We did not receive your email.
Please send your request to us directly at this email support@wedesignthemes.com
“Demo Content Install works only in Staging” error on my staging site from unyson plugin when attempting to import demo content
Hi.,
Thank you for contacting us.
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ Support So that, We import demo data for you.
hallo, i get some trouble here
Something went wrong with the plugin API
Hi.,
Sorry for the inconvenience.
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/BuddhaThemes So that, We import demo data for you.
i can’t install this plugin UNYSON
please fix this trouble
okey, i will try download this plugin
Thank you, problem solved
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
How to disable homepage popup?
Hi.,
Thank you for contacting us.
Please navigate to Pages -> Homepage -> Last Section -> Column -> Newsletter Popup -> Select External Id from the dropdown.
Refer: https://prnt.sc/rYDrsHXErpJc
Navigate to Templates -> Newsletter Popup -> Edit With Elementor -> https://recordit.co/WmE2F0zNFX
How to enter theme license key
Hi.,
You do not need to enter a license key anywhere in this theme.
Please send your request to us directly at this email support@wedesignthemes.com
Hello After installing the demo, we receive a server 500 error. I sent you a private message
Hi.,
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
You forgot to send the FTP Login. Send the FTP Login as well.
Hi,
i install the theme and i import the content but i don’t get the pages content where can i get the page content ?
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
HI,
i make it but when i try import LMS Demo i don’t get the pages
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, we can check and have a clear look form our end.
Please send your request to us directly at this email support@wedesignthemes.com
Oi suporte! Tentei de tudo, mas não consegui importar o DEMO do Tema; Podem me ajudar? Meu e-mail é: crisluzdiversoes@gmail.com Sempre dá falha na importação do tema… https://crisluzdiversoes.com.br/
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
I want to disable homepage popup. but unable to find setting to disable it
Hi Aparindia.,
We have replied to the email id kindly have a look.
Thanks!!
Hi. Currently the shop archive page shows the products in one column view in mobile view. How can I make it to show 2 column of products like a grid?
Thanks.
Hi.,
Do you want to display it like this? Please let us know your preferences so that we can help you achieve the desired layout or design
Please refer : http://recordit.co/EojFKAe12J
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/BuddhaThemes So that, we can check and have a clear look form our end.
Yes, I have sent you an email.
Hi Mychildcanjaison.,
We have replied back to your email id kindly have a look.
Thanks!!
Hi, in the final response to the mail, someone from your team had said that it is not possible to achieve this in mobile view. But in the recording you have shared, you have done it in the mobile view.
Can you please have a look?
Hi.,
Sorry for the inconvenience, mobile view column could not be changed as per your requirement.
Thank you!
Hola buenas tardes, recién acabe de comprar el tema pero me presenta problemas en la instalación por favor, no me sale como en la demo y algunas opciones dentro de la personalización no están, podrías ayudarme por favor
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/BuddhaThemesSo that, we can move forward.
Regards., BuddhaThemes Support.
The execution failed. Please check error.log how to solve
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/BuddhaThemes So that, We import demo data for you.
facing issue while edit any content getting error 413 request entity too large,
Please resolve ASAPP
Hi.,
Sorry for the inconvenience,
Please be more specific about your issue with some screenshots and kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/BuddhaThemes so that we will check the issue.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to help you!!..
