4647 comments found.
Hello halothemes Team,
We have sent a ticket #3585192 regarding MEGA MENU NOT WORKING and search not working It has been four days and we have not received a response. Please check it.
Hi friend,
The support team replied to your ticket. Thank you so much
Does this theme include a “dark theme” option, or will I need to do a bunch of custom CSS to achieve that?
Hi Friend,
Ella doesn’t have a dark mode function yet
Hi Team, With the workaround that your team provided to fix the chrome image display issue we had to enable Lazyload in the general settings. Since updating with your assistance, we have seen a huge rise in CLS issues being recorded in Google Search Console. We cant disable Lazyload setting as we end up with image display issues. Can you please advise on when you plan to fix this issue so that customers can disable Lazyload if they wish to. Thanks
Hi Frank,
We have already updated our document for the fixing with lazy loading disabled. You can see here https://halothemes.net/blogs/shopify/fixing-ella-image-error
Or you can revert your code because this issue had been fixed by Google Chrome
why does color i mention on product dosen’t look right at landing pages or in collection?
https://prnt.sc/tYdxXn9NaS1l my product colours are not usual colours. https://hueblu.com/collections/vendors?q=HUEBLUhelp me with this error
Hi friend,
With the color is not basic color, please help us to follow this instruction https://halosoft.gitbook.io/ella-documentation/product-page/product-information/product-variant#id-02-metafields
If you followed but it doesn’t work, we need to log in your store to check and instruct you. Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Thank you so much.
Is it possible to add extra fields to the “Contact Us” form?
Could you please tell us What specific fields you want to add for Contact us form?
hai,my template largecatalog. how i can add & edit category at home page? i cant find this menu / option to add category product at homepage. thanks
anyone?
Please follow our instruction in documentation: https://halosoft.gitbook.io/ella-documentation/header/header-for-desktop/home-08-large-catalogs
For any support request, please renew your support time and contact the support team at https://halosoft.ticksy.com/
hello. yeah i know. im asking about how to add new product category?
Hello Team
I’m using this theme in one of my client’s store. We have setup multiple domains for our store. eg. we have one store for .uk and another one for .ca. Now we want to update content for one store only. But we are not able to do it. We spoke with shopify support and the asked us to check with the theme support. Can someone help me how can use separate content for different domains? Do we need to add any apps for that or ella theme has any inbuilt functionality to handle this thing?
Thanks
It will relate to Shopify setting not a theme. We are not sure why shopify doesn’t help you. Please submit a ticket at https://halosoft.ticksy.com/ to verify your theme license and we will check deeply for this
hi.how i can download largecatalog theme? because in childtheme only have 5 theme
Hi,
Large catalog layout belongs to Ella theme source so you will need to upload ella theme source and follow this instruction to activate the layout: https://halosoft.gitbook.io/ella-documentation/installation/install-theme
perfect. thanks. and how if i can back to normal again? because i didnt save the code before replace
Can I use this Theme in different stores with one code
Hi,
No, the theme license is single domain use. One license for one store. If you want to use on different stores, you need to buy different licenses.
Thank you
Hello Team,
First of all thanks for creating such a great Theme.
im facing an issue. i have activeted the hot stock function in product page but its not reflecting.
can you help me solve this issue.
thanks.
Can you share your store url of a product page which has the inventory lower than the number you set up for stock level?
why the quantity not update on cart this problem from many days please help
Hi friend,
Currently we test this function on demo and it still works well.
We would like to log in to your store to check it out. Please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and create for us a staff account for support@halothemes.com
Thanks a lot.
Hello Team,
when I add a product to my cart I get a small pop-up of whether I want to continue shopping or go to the cart. what I want is like one on demo when I add to the cart I get the cart in the slider from the right. how can I do so?
You can go to Theme Settings -> General -> Scroll down to Add to cart action, choose “Show Quick Cart”: https://prnt.sc/RGAO-AUUT_JB
Hello … I am getting the following message a lot: “This page is temporarily unavailable because a device from your location is sending large amounts of web requests. Visitors from other locations can still view the page.” I think I eliminated everything else. The add ons, the plug ins etc. Similiar questions on Shopify point to people’s themes. Do you have any idea what could be causing it?
Let us help you check what is causing this issue. Could you please help us open a new ticket at this link https://halosoft.ticksy.com/ (choose a category of report bug) and create for us a staff account for support@halothemes.com?
how do i remove “X customers are viewing this product” on the product page
You can disable it here within your product page setting: https://prnt.sc/cnuHTedP33Zv
Hello team, sounds like a basic question, but I want to know a faster way to copy a block from one demo to another. For example, I see a block on another header… but I cannot find that block in my current header.
Secondly, How do I remove the default dimension written on banners and images.
Hi Friend,
For copying the block: If you mean it is a section, then you just need to see the name of that section and then find the same section name to add into your header. Do we understand correctly?
But if it is a block within a section, it is not possible to copy now because that block only exists within that specific section.
For image dimension, it is within the code to show up for the recommended size. You don’t want to see it? You can replace by your image.
If you want to remove, we have to help you edit in the code
I actually meant a block within another section. I thought maybe it will be possible to copy the html/css lines and add them to the respective section on my current website header.
For the image dimension, I have replaced the image with mine, but it wont go away for some reason.
Can I get a guide on how to remove it?
Could you please help us open a new ticket at this link https://halosoft.ticksy.com/ and create for us a staff account for support@halothemes.com?
Hello, I have sent you a staff request. Please Help
I am still waiting for a response on the ticket. I expected this to be as easy as just clicking a button, rather than having to custom code something into the theme
Hi Celestova,
Could you please wait for us to come back after our Lunar New Year holiday to help you make this change? Our office will open on February 15
Hii Team
I have started with the JSON DATA of (Home 04 – high fashion) Template.
Can you help me in adding such as Gentleman, Belle Doll etc.
Best Regards
Hi Friend,
Could you please clarify more about adding Gentlemen, Belle Doll? You mean we should add these designs for Ella?
We have already added Belle Doll design for Ella, it is Home: 25 – Swimwear 2: https://new-ella-demo-11.myshopify.com//?fts=0&preview_theme_id=124318384179
For Gentlemen, is it the old Gentlemen theme from Avenue theme right? If yes, the design is too old and we will not use it.
Hello guys! Does your theme have the functionality to display different variants of a single product as separate items? Thank you!
Hi Friend,
This function is not available on Ella now. We will consider it on new update versions. Thank you so much for sharing your great information.
Dear Friends,
If you encounter any issues with product images being cropped on Chrome, we’d like to inform you that this problem has been resolved by Chrome starting from version 121.0.6167.139.
Due to this issue, we have received a significant number of tickets recently. If you are experiencing this problem, please assist us by updating your current Chrome version to the newest release. Thank you so much.
Hello guys! Still loving your theme!
One question please: How can I keep the language and currency options when I use a mobile menu custom layout?
I am using the “Multiple Currencies” function but the languages and currencies disappear when I try to use the custom layout for the mobile menu.
Dear Friend,
Thank you so much for loving our theme for a long time, we are really happy for this.
For your question, could you please confirm with us that you are using a custom mobile menu layout and cannot find the language and currency option?
If yes, it is strange because these functions are still working on the custom layout. Can you send us a screenshot or your website via a ticket? We will help you check so you don’t need to renew support right now.
Thank you, Private Ticket #3576942
Thank you, we will check your ticket and keep you updated ASAP.
Hello, does the store locator works? In the demo site is just an empty page https://new-ella-demo-11.myshopify.com/pages/find-a-store?fts=0
Hi Friend,
Store locator is using Mapbox to show the locations. In the past, it is free to use but now it has been upgraded to a paid plan so we will stop using mapbox and will move to code a free function for store locator.
Please give us time to finish and release an update version for this page. In the meantime, you can have 2 options to go as the alternative.
- 01: Pay for Mapbox, you can pay for 1 month then cancel and update the theme to use our built-in theme function
- 02: Hide this page if you can.
We are sorry for this inconvenience and we will try our best to provide a free function for our customers.
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