4637 comments found.
why the quantity not update on cart this problem from many days please help
Hi friend,
Currently we test this function on demo and it still works well.
We would like to log in to your store to check it out. Please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and create for us a staff account for support@halothemes.com
Thanks a lot.
Hello Team,
when I add a product to my cart I get a small pop-up of whether I want to continue shopping or go to the cart. what I want is like one on demo when I add to the cart I get the cart in the slider from the right. how can I do so?
You can go to Theme Settings -> General -> Scroll down to Add to cart action, choose “Show Quick Cart”: https://prnt.sc/RGAO-AUUT_JB
Hello … I am getting the following message a lot: “This page is temporarily unavailable because a device from your location is sending large amounts of web requests. Visitors from other locations can still view the page.” I think I eliminated everything else. The add ons, the plug ins etc. Similiar questions on Shopify point to people’s themes. Do you have any idea what could be causing it?
Let us help you check what is causing this issue. Could you please help us open a new ticket at this link https://halosoft.ticksy.com/ (choose a category of report bug) and create for us a staff account for support@halothemes.com?
how do i remove “X customers are viewing this product” on the product page
You can disable it here within your product page setting: https://prnt.sc/cnuHTedP33Zv
Hello team, sounds like a basic question, but I want to know a faster way to copy a block from one demo to another. For example, I see a block on another header… but I cannot find that block in my current header.
Secondly, How do I remove the default dimension written on banners and images.
Hi Friend,
For copying the block: If you mean it is a section, then you just need to see the name of that section and then find the same section name to add into your header. Do we understand correctly?
But if it is a block within a section, it is not possible to copy now because that block only exists within that specific section.
For image dimension, it is within the code to show up for the recommended size. You don’t want to see it? You can replace by your image.
If you want to remove, we have to help you edit in the code
I actually meant a block within another section. I thought maybe it will be possible to copy the html/css lines and add them to the respective section on my current website header.
For the image dimension, I have replaced the image with mine, but it wont go away for some reason.
Can I get a guide on how to remove it?
Could you please help us open a new ticket at this link https://halosoft.ticksy.com/ and create for us a staff account for support@halothemes.com?
Hello, I have sent you a staff request. Please Help
I am still waiting for a response on the ticket. I expected this to be as easy as just clicking a button, rather than having to custom code something into the theme
Hi Celestova,
Could you please wait for us to come back after our Lunar New Year holiday to help you make this change? Our office will open on February 15
Hii Team
I have started with the JSON DATA of (Home 04 – high fashion) Template.
Can you help me in adding such as Gentleman, Belle Doll etc.
Best Regards
Hi Friend,
Could you please clarify more about adding Gentlemen, Belle Doll? You mean we should add these designs for Ella?
We have already added Belle Doll design for Ella, it is Home: 25 – Swimwear 2: https://new-ella-demo-11.myshopify.com//?fts=0&preview_theme_id=124318384179
For Gentlemen, is it the old Gentlemen theme from Avenue theme right? If yes, the design is too old and we will not use it.
Hello guys! Does your theme have the functionality to display different variants of a single product as separate items? Thank you!
Hi Friend,
This function is not available on Ella now. We will consider it on new update versions. Thank you so much for sharing your great information.
Dear Friends,
If you encounter any issues with product images being cropped on Chrome, we’d like to inform you that this problem has been resolved by Chrome starting from version 121.0.6167.139.
Due to this issue, we have received a significant number of tickets recently. If you are experiencing this problem, please assist us by updating your current Chrome version to the newest release. Thank you so much.
Hello guys! Still loving your theme!
One question please: How can I keep the language and currency options when I use a mobile menu custom layout?
I am using the “Multiple Currencies” function but the languages and currencies disappear when I try to use the custom layout for the mobile menu.
Dear Friend,
Thank you so much for loving our theme for a long time, we are really happy for this.
For your question, could you please confirm with us that you are using a custom mobile menu layout and cannot find the language and currency option?
If yes, it is strange because these functions are still working on the custom layout. Can you send us a screenshot or your website via a ticket? We will help you check so you don’t need to renew support right now.
Thank you, Private Ticket #3576942
Thank you, we will check your ticket and keep you updated ASAP.
Hello, does the store locator works? In the demo site is just an empty page https://new-ella-demo-11.myshopify.com/pages/find-a-store?fts=0
Hi Friend,
Store locator is using Mapbox to show the locations. In the past, it is free to use but now it has been upgraded to a paid plan so we will stop using mapbox and will move to code a free function for store locator.
Please give us time to finish and release an update version for this page. In the meantime, you can have 2 options to go as the alternative.
- 01: Pay for Mapbox, you can pay for 1 month then cancel and update the theme to use our built-in theme function
- 02: Hide this page if you can.
We are sorry for this inconvenience and we will try our best to provide a free function for our customers.
my first product image is like small and distorted or something, i cant til if its a glitch or not, how do i fix this?
We’ve detected an Image Display issue in the Ella Theme due to the recent Chrome update, where a short code attribute is no longer supported. Our team has promptly addressed this and released an update to the theme source on Themeforest.
You can follow below options:
- Update the theme to the newest theme version, we have already fixed this issue and updated for the theme.
- Follow this instruction to fix it by yourself if you don’t want to update the theme: https://halothemes.net/blogs/shopify/fixing-ella-image-error
- We can help you fix the issue. You can contact us at https://halosoft.ticksy.com/ and create a staff account
The theme is amazing but support very bad when I submit any ticket I waited more than 3 days to get answer
Hi Friend,
We are sorry for your waiting. The team has replied to you for the change you want and will wait for the login permission to help you make the change
Thanks , I provided him the login permission hopefully to do what i want fast and please care about user tickets
Yes, the team will finish and update you soon today. Thank you so much
Hi, we have 4 licenses and want to know how to apply labels on menu and sub menu here is example https://www.awesomescreenshot.com/video/24443343?key=8350c13b212130c733a84f05016f8a77
do you have video tutorial?
Hi Friend,
Thank you so much for loving ella and buy 4 licenses. We appreciate a lots.
Answer for your question:
To set up labels for main menu and sub menu, you can follow our instruction here: https://halosoft.gitbook.io/ella-documentation/header/set-up-advanced-mega-menu-drop-down-menu/label-for-menu
Thank you so much
Thanks for your reply. Yes, i read this your documentation but didn’t understand how to add labels i shall highly oblige to you if you send any video link
Hi friend,
To support you better in this case, please help us to submit a ticket at this link: https://halosoft.ticksy.com/, we will check and reply to you ASAP.
Thank you so much.
Hi Friend,
We think this image is helpful for you, we captured the image from our Ella demo store now: https://prnt.sc/w1n_oJ9bDqII
So there are 3 levels for menu. You will fill the collection name for the corresponding menu level into the boxes, it will understand and apply the label for that collection.
Thanks for your reply. I shall highly oblige to you if you make a short video please
Hi friend,
Yes, of course, we just made a video on how to add label menu, you can refer to this link: https://app.screencast.com/tY6et6ifEs3qT
Thanks a lot.
Wow….you guys are awsum….superb…will buy one more license very soon
one more question how to disable add to cart button from collection page, home page? also disable quick view button, as well as disable add to wishlist
Hi friend,
We have settings to disable them on Product card. Please go to Theme settings -> Product card -> disable for Product action/ Product wishlist and Product Quickview as shown the below image:
https://prnt.sc/Wa2XkbGSIkou https://prnt.sc/w3Ni3jn91fUHHello, everybody! I’ve noticed an issue, which might only exist in the demo, regarding the display and selection of color variants. On the collection page, I see different items, and one item displays six colors. When I select a color, the main picture changes to reflect my choice, which is great. However, there are two problems: First, when I move the mouse over the main picture (which already shows the picked color), it reverts to the default color. Can this be changed? Second, and more importantly, when I click ‘Quick Checkout,’ the default color is selected in the ‘quick checkout’ window, requiring me to select my desired color again. Is it possible to have the ‘quick checkout’ window display the previously chosen color to avoid reselecting it?
Hi Friend,
Thank you for your attention to Ella and for your two great questions. We have some feedback and clarification for you below:
Ella offers three different quick shop styles. On our demo – Home 01, we are activating Quick Shop style 2.
- For the variant colors on the product card with Quick Shop style 02: By default, the main product image will show the first image within your Product admin: https://prnt.sc/N5FFGk9eayWt
When you select a color to see the corresponding product image, it will activate as you want. When you move the mouse over the main picture, it will show the second image of that product (not the default color). Here is a sample video for the same logic: https://www.awesomescreenshot.com/video/24438910?key=23948a0df748e40314a3a8819d90a1ab
If you want, when clicking on a color, the main or second image always shows the corresponding images of that color, it is possible to do, but it will require custom code to build it.
- For quick add styles 2 and 3: The colors on the product card are just for you to see the corresponding images of those colors. When you click “quick add,” it will not be related to the color you have chosen.
We only have Quick add style 1 to work as you want so you can use this option if you buy ella.
In the past, we have already done it like your logic, but it will conflict with other requirements from merchants where they cannot show the first image within Product admin.
These two functions you mentioned above are not theme issues. Maybe you have not known about how it works.
Hi friend,
If you have any questions, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Hi Team can you please upload instructions on how to fix image display issues on Google Chrome? Moving to latest version of the theme is a complete headache which will take 30+ hours to reconfig and test. Thanks
Hi Friend,
Yes, we just published the instruction here: https://halothemes.net/blogs/shopify/fixing-ella-image-error
Thank you so much
Hi There, this doesn’t seem to fix the issue. I have double checked corrections and problem is not fixed. Can i just pay you to fix?
Don’t worry we will help you fix it. Can you create a staff account for support@halothemes.com so we can help you?
Hi There hope you are well. Ive spent another $100 aud on renewing support and opened up a case. Ive managed to part fix, and am rebuilding website now. 3.5 hours in. There are a few issues here. Lazy load must be ticked in General Admin section before anyone start updating code. Secondly, it seems Microsoft and Apple rolling out updates as well. I think this issue is broader than just Chrome.
Hi Friend,
We helped you fix, please keep contacting us via your ticket. Thank you
Dear Customers,
We’ve identified an issue with the Image Display on the Ella Theme in the latest Chrome update. A short code attribute is not supported anymore. Our team is actively working on fixing the problem, and we will release an update to the theme source shortly today. Additionally, a blog post with instructions on how to resolve the issue will be posted.
Thank you for your understanding and patience.
Best regards,
Dear Friend,
The issue has been fixed and you can update the theme or follow our instruction to fix it. We will try to finish our blog post soon
Hi, is the theme compatible with ecomposer ?
Hi Friend,
There are multiple page builder apps so we have not tested our theme with ecomposer yet but this app is a popular app and we believe it works well with shopify themes.
Our theme has tested with PageFly and it works well. Thank you so much
Hello
We are using your theme for our Shopify site – it’s great, thank you! On the product pages and grid we would like for the vendor link to show/redirect to the collection instead (the vendor and collection with the same name/title). Is this a possible customization? Would you be able to do this customization for us or could you show me how to edit the code myself?
Thank you very much for your help!
Amee
Hi friend,
Thank you so much for your love.
Currently, when you click a vendor on our theme, it will redirect to the collection page containing all the products belonging to that vendor.
Do you mean that when you click on the vendor, you will redirect to the collection with the same title/name as the vendor? If so, we can guide you or help you do it.
If so, please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Thank you for your help – I will open a ticket now!
Thank you so much, we replied to you and will wait for your admin permission to help you make the change
Hi
When I am adding Discount at Checkout it shows correctly. But when I come back to Cart page then only Discount heading is showing but no discount amount is showing. Is this any know issue with your theme
Even discount is also not showing on your demo product as well:
Open this product: https://new-ella-demo-11.myshopify.com/products/dinterdum-lorem-condimente?fts=0Add it to cart and then go to the cart page and you will see the discount section has Discount heading but no discount price is showing.
Looks like its your known theme issue.
Hi Friend,
Thank you so much for your sharing. We really appreciate. Let us check the issue on our theme and update to you asap on Monday. Thank you
Hi Friend,
Thank you so much for your report. After checking, we confirm that it is a glitch in our theme. It should ensure that when going back to the cart page, it functions correctly.
We will fix and update it in the next Ella update version, along with new functions and enhancements.
If you have purchased Ella, and we don’t see the purchase label from your account, please don’t hesitate to contact us at [contact email] to get fast support for this issue.
We want to add Video of product in product media. On product page this video should be visible on the second place of the product media. even if you have product variation then video of that variation should have to be on the second place. In addtion, if product have variation then the media gallery should be only visible for that variation.
Is it possible to get this type of functionality in your theme?
Hi Friend,
Thank you for sharing the function. We have a little confusion about the second place.
Is there any sample site or screenshot you can share us for this so we can help you check?
Here is the reference product link “https://amzn.eu/d/3FKKs1Y” check this product; here you can see while switching on another variation of that product, the images are visible only for that perticular variation. And even video of the product is also visible of that product on all variation. In addition it stays to the second place, and first one is that product variation’s main image.
Hi friend,
Thank you so much for your explanation.
When clicking on a variant to display images of that variant, we have documents available for you to set up variant image groups. However, with this function you cannot add videos.
We can do custom work to give you another solution to achieve the function you want. Please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ to get our support.
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