3271 comments found.
100% Genuine Experience.
My theme’s pro features are not working. I have activated the license as well. I tried to contact support but their website is broken and lost. There is internal server error always on their website when I click on submit a ticket, I am trying since last 2 days to reach the author but there is no one to help. They have mentioned wrong website address on their theme support button. But I found the real one from Envato but that one also giving Internal server error often while clicking on submit a ticket. I feel helpless with this. I have to start working asap since client is in hurry. This is worst experience with the dark side of Envato and theme forest post purchase support. I feel like they just want money and sell garbage. Envato is literally here to earn the commission and increase the price, they not taking any responsibility and they provide no support at all. They only redirect us to the author’s website. Even after paying for support, I am getting no support assistance neither from Envato nor from the author.
Hi. I am sorry you had to go through that experience. It seems that our help center address was temporarily not available because of quick maintenance but everything is working fine now. I have checked and the link on our support page is correct. You can always submit a ticket to our help center or visit the Phlox homepage and start a chat with our live agents. If there is anything else, please let us know.
Hello, I can’t access my licenses or submit a ticket. I’m just getting “Error message – Internal Server Error”. I tried logging out of help.averta.org and logged back in, same thing. Is your site down?
I did just purchase a new license and was able to activate it via the website dashboard. It did error at first but it then accepted it. Not sure if that helps troubleshoot or not. I have several licenses from you that I need to be able to see so I can manage them all… hopefully it’s just a glitch and a quick fix. If there is an email address I can email to help resolve this, please let me know.
Hi. I?m glad that the problem is resolved. Most probably it was a monetary server maintenance as you mentioned. Please remember that you can always submit a ticket at our help center for your questions and issues. I can see that you have a profile at our help center and we have been in contact before.
Just purchased and tried to install demo content to a clean install. Getting errors when trying to install elementor Element Pack and phlox pro features plugins. Just keep trying to install and fails. Stuck in a loop. Not very happy as I can’t even use the theme and I need to get started. Tried to submit support ticket but gives internal server error. What’s going on? If this doesn’t work then issue the refund. Don’t have time to waste chasing and waiting 2 days for support for something that should be working.
Hi. We have responded to your ticket at our help center. Please follow up there.
I’ve been asking on teh AVERTA support for 3 months for them to fix their interface, I am no longer able to access any of my 5 licences – they’ve disappeared and it says they are attached to another account (I did not change accounts), This is UNACCEPTABLE. I’ve supplied proof of purchase, sent reminders, and am being totally ignored.
and before someone tells me this is ‘support’ related. I’m sorry but making sure customers can use their licence is not ‘support’. I’m not asking for new features or help coding, I’m asking for them to let me use the product I’ve paid them for.
Dear Adembinski
I checked your ticket and I can see that we have been before. Also, I noticed that you have not registered at our help center with the email address where you purchased the license. That is why you can not access the Phlox Pro premium support. That being said, I have sent an email to you to follow up on your issue.
By the way, we are the author of Phlox and we can verify your purchase simply if you sing in with the account that you purchased the Phlox Pro.
Long story short submit a ticket on our help center in Phlox Pro category if you cannot in Phlox Free, and let us know. We try our best to help you
Please it is nearly impossible to open a ticket with you, I just purchased this plugin but why can’t I activate the pro version, I have watched the videos but I do not see where it says activate? I have deleted and refreshed and still no activate button.
Hi, I hope you are doing fine. Sorry for the inconvenience, I can confirm that our ticketing system is working fine. Please have a look at the link below to learn how to submit a ticket just in case. Also we have sent you an email directly regarding this issue, but unfortunately you did not respond. We will be happy to provide support for you. Please first try to submit a ticket on our help center if you could not, follow up on your email.
https://docs.phlox.pro/article/238-submit-a-support-ticket
Hi! Can you please tell me how to export sections from your demo page? https://preview.themeforest.net/item/lotus-flexible-multipurpose-responsive-wp-theme/full_screen_preview/3909293
Thank you, however, I’m trying to export the Phlox top section which has all the demos on it (check the link I provided). There is no option to Export on that page…
Hi. If you are referring to the Phlox Pro homepage, I?m afraid that is custom-coded. But the Export Section feature works on all the available demos.
Poor Customer Support. I have been waiting to solve the issue for the last 4 years and they are not solving it.
I have purchased the theme and used it on one website and now that website is no longer active. Now I want to use this code in my new website but it’s says my code is used in some other website and i am asking them to resolve this issue from their side as i dont have access to the old website but they gone silence.
If you really care about your customer then please resolve this issue, as its been 4 years now.
Dear ShiningSpin We have addressed your tickets and shared the necessary documentation with you. However, as your tickets were not submitted under the premium support category, there was a delay in the response.
On the bright side, I have deactivated your license, and you are now free to use it on any website.
Ans it is worth to consider it you purchased your product 4 years ago based on what you mentioned and we have never asked you to extend your support as you may know only 6 months support is included.
Regards
Please, will you tell me when you will give me my money back? Looks like you just take the decision to ignore my last message. I bought your theme it doesn’t work for me, I decided to buy another one from another provider. The only thing I ask now is to have my money back, as simple as that.
We have accepted your refund request but please note that your issue is your server memory limits and you could simply solve it by asking your server to increase your memory.
Regards
Element Pack Pro The plugin cannot be updated. I tried deleting it and installing it again – it didn’t help. Your plugin version is 7.4.0 while the current plugin version is 7.9.0
Hi there, please submit a ticket about your issue and also please note that we do not recommend using that plugin anymore
I’d be happy not to use it, but your sticky pro function simply doesn’t work! If you turn it on, nothing happens
I don’t understand how I can write to support?
Sticky Header Height Specifies the Sticky header height. If you enable the sticky menu through the theme settings, this setting does not work. And in principle, I want to pin elements in the Elementor editor. It’s just that the main menu and the sticky menu should be different, look how huge this menu is now: https://is-torg.ru
The support is terrible. Why doesn’t anyone answer my questions?
Hello there, sorry for the delay but we mentioned to you here that the best place for contacting us regarding your support requests is our help center specially for topics that need further investigation. I will make sure that our support agents send you an email directly to get in touch.
Can I embed a favorite section from the homepage of template A into the homepage of template B that I want to choose?
Hi we replied you already please check our answer
Hello Averta Team,
I hope you are doing well.
I need two themes
1. Does your theme support EDD (Easy Digital Download), Require theme for freelancer marketplace with using the front-end submission EDD plugin for user logins and registrations
2, Need Easy Digital Download Multi Vendor Marketplace theme for Software Waiting for your advice and response.
Thanks
Hi. I’m sorry to inform you that it is not supported.
Please fix the header bug! When i select the page size into 1200px or 1400px. Header content like logo and menu also adjust according! Please chcek the issue
Hi. I can see that we have been in contact with the Averta help center before. Please submit a ticket there. It?s the best way to provide assistance to you in situations like this.
It’s been a week since I made a refund request but there is no response from you. After importing dozens of demos, I realized that the theme does not fully support right-to-left (RTL) languages as expected. Despite my efforts, none of the demos worked seamlessly with RTL.
your refund has been accepted
I need to know that are the motion effects in the demos also available with elementor free? or do I need to get elementor pro to get those scrollin animations? Because before purchasing I tried to import a demo on my wordpress, but the scrolling animations were not working. Does this happen after purchasing too?
All the animations are available on Phlox Pro version, and there is no need to purchase Elementor Pro for the animaitions
Hi, Yes all the plugins are free or included as a bundle plugin so you do not need to pay for paid version. but you know you can read the details here https://docs.phlox.pro/article/157-understanding-the-bundled-products-license-rules
The last question is, can I embed a favorite section from the homepage of template A into the homepage of template B that I want to choose?
Hi , I don`t know any thing about wordpress is there a html ,css ,js files I can work with ?
Hi no it is better not to use it if you do not know anything about WordPress
Category archive not displaying new posts!
I’m encountering a peculiar issue with post categories. When I publish a new post within a specific category and then navigate to that category’s archive page, the post is mysteriously absent. Strangely, if I quick edit older (imported) posts and re-assign them to this same category, they appear in the archive as expected.
I’ve ensured everything is up to date (plugins, theme, WordPress core), but the problem persists. Any insights into what might be causing this behavior would be greatly appreciated!
Hello there! I have verified that everything is working fine. If you’re still experiencing any issues, please feel free to submit a ticket at our help center. Our support team will look into your situation and provide you with a prompt resolution.
this theme 100% GPL but its not installing on more then 1 domain when we installed this theme on other domain it saying it’s installed on other domain so please let me know how i can use it more than 1 domain because its gpl theme
still waiting for your reply
Hi there, the theme is GPL, but only the theme and it is not related to templates, support , auto updates and the plugins. and they works when you activate your license that is why you cannot use those features on more than one domain with 1 license
you guys still not give me answer to what i asked and its very bad support you are replying after 6 days … i said you how can i install this theme ore than 1 domain just let me know the way how can i use this theme more than one domain because its mention its GPL theme so you only tell me how can i installed this theme more than one domain, i have purchased many GPL theme from theme forest and they can be install more than 1 domain… i no t asking for support another template so please now give me this answer and way to install it, if you don’t reply and answer so will complain about it to Themeforest support
My friend I already replied you. you can install Phlox theme on as many domain as you want but you cannot use the services like demo importer, customer support and 1-click auto update. those are services and you can have them on 1 domain. And if you need a faster support you need to use our help center in the following link https://help.averta.org/
Regards
can i use more than demo at one site ( i mean i will use 3 or 4 demos at one site multipage?
There’s a problem in the Phlox Core Elements Version 2.15.5 now as it won’t install the Phlox Pro Tools and the rest and it will just go “Installing” and then “failed” You might want to check that, please. I assume because the rest of the plugins don’t have version numbers in the Phlox Pro->Plugins. Please let me know once updated! Thanks!
Hi. Hello there! I’ve thoroughly checked, and everything seems to be working fine on our end. However, it’s possible that the issue you’re facing might be related to your own website. One possible cause could be a previous corrupt installation. I noticed that you’ve contacted our support team before. I suggest submitting a ticket through our help center, and our support agents will be more than happy to assist you with any issues you may have.
