66 comments found.
How to change the page header. I have to change the image and remove overlay.
Dear mate,
Pls click edit header with Elementor and change it. Or please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you.
Thanks.
Hi there,
We have resolved the issue on the demo site. Please check your BA Book Everything settings and enable the option: “Return all results without checking availability if no dates are specified.”
Or please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you.
Thanks.
Thanks, it’s working well now. Many of my other customers also like this theme. I have a couple of questions regarding it:
Is it possible to hide the price from the booking form? One of my customers doesn’t want the price to appear on the tour detail page or the checkout page—they only want to collect the user’s contact information.
Can we add a field in the “Book This Tour” section of the tour detail page to let users select the number of bedrooms?
Hi..
You can use custom style css and hide the price from the booking form.
Please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you.
Thanks.
Thanks. What about my second question? Is it possible to add new fields to the “Book This Tour” form on the Tour Detail page?
Hi there, This is a custom request that requires PHP code modifications. You can either make the adjustments yourself or use our custom job service. Thaks.
I am a web developer and I already bought the theme once before, and I have many customers who liked the them, but I have some questions: does your theme have inquiry choice or it is only book now does the tour page have a place were we can write what is included and what is Excluded?
Hi there,
Inquiry Option: Our theme includes both “Book Now” and “Inquiry” options, depending on how you’d like to set it up. You can enable the inquiry form instead of the direct booking, or use both—perfect for clients who want more information before making a decision.
Included/Excluded Sections: At the moment, the theme does not include this feature by default, but we can customize it for you upon request. Just let us know how you’d like it to appear, and we’ll be happy to assist.
Best regards,
Where is exactly the inquiry option??
After you purchase the theme you can contact the support team. They will check and inform you the details. You can contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com
I think that you can see the label Purchased next to my comment I already purchased your theme and I can not find the inquiry form
You can edit the Tour detail with Elementor and change it. Go to WordPress Dashboard > Templates > Theme Bulider Then edit the Tour detail. Please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you.
That is not helpful at all the page mentioned above has nothing to do with the inquiry option please make it clear
For your issue, please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you.
Wha is the point of contacting the support team, you can add one line of what i should do to add the inquiry option which you said that it is existing like any other travel theme?
Support team via ticket and you can submit issues then support team will check and resolve your issues one by one.
You mean that I must pay for the last step just to the name of elmentor element I need to add? it is just the last step
In Tour detail, you can create a registration form to receive tour booking information and then contact the customer to confirm.
what will happen if you write a complete answer? how can I create a registration form? where is it? how will it appear next to the booking form.
How and where to do it — this is exactly why we recommend you contact our support team. They will provide you with step-by-step guidance, or if needed, they can help set it up directly for you.
Go the Templates => Theme Builder => Tour Detail
Then edit the Tour Detail with Elementor and change the Detail Booking form to a contact form.
Please feel free to open a support ticket so we can assist you further.
Hi presale question: On the checkout page we only see an option to pay later and not pay now. Just confirming this is because no other payment method has been added? Also can a pay in full or deposit be added?
You can pay in full or put down a deposit to get added. You can refer to the payment method here: https://ba-booking.com/shop/
Sorry, can you please clarify? There are may plugins in the link provided.
1. Does the theme use one of those plugins or you are saying we can use one of these plugins to do add full payment or put down a deposit?
2. Also, back to the first question in the demo site, can we use the regular payment methods in WooCommerce besides the Pay Later option?
3. Lastly, if you choose the Pay Later option does that mean they paying on arrival?
Dear mate,
1. Does the theme use one of those plugins or you are saying we can use one of these plugins to do add full payment or put down a deposit?
Yes. You can choose a plugin that supports your preferred payment gateway and install it to handle both payment and deposit requirements.
2. Also, back to the first question in the demo site, can we use the regular payment methods in WooCommerce besides the Pay Later option?
Currently, the demo does not support regular WooCommerce payment gateways. If you would like to use them, it would require customization work.
Yes, exactly. When customers choose the “Pay Later” option, it means they will pay upon arrival or at the time of using the service.
Thanks.
Thank you. Do you offer customization to have it support WooCommerce payment gateways? And if yes, how do I get a pricing?
Please contact our support team at email:help@wpopal.com they will check and support you.
Thank you.
Ok. We will check your email and respond to you directly via email.
OK, awaiting your response. I have messaged about 12 hours ago.
Please check your email again — we’ve seen that our support team has already replied to your message.
Got it, thanks.
Ok. Thank you for choosing our template.
“I am interested in purchasing this template for my website. Would you be able to assist with some minor customizations?”
Yes, we can support you with some small customizations in the theme, as long as they are simple adjustments and fall within the scope of our standard support policy.
ok.thank you
Thank you for choosing our template.
Hi, The menu on the mobile version no longer appears and I can’t figure it out because I haven’t made any changes to the site. Can you help, please?
For your issue, please contact our support team at https://wpopal.ticksy.com or via email:help@wpopal.com and attach your site info also, they will check and support you.
Thanks for the quick reply, we’ll send you an email. Thank you.
Hi.. We will check our email and solve the issues.
I contacted the support for a theme issue and have been waiting to hear back. They reply once and then disappear.. very bad support.
Have you followed the steps we provided in the ticket? Sorry for the delayed response due to the time zone difference. Please ensure that you have correctly configured the BA Settings as instructed. Please check your ticket. We have already assisted you in resolving the issue within the ticket.
Inquiry About Custom Pricing Options for Tour Bookings: I hope this message finds you well. We are a Destination Management Company (DMC) based in Jordan, and we are exploring the customization options available in your theme for tour bookings. Specifically, we have the following requirements for pricing functionality: -Different Pricing for Adults and Children: We need the ability to set separate prices for adults and children. -Traveler Count Impacting Price: The price should adjust based on the number of travelers. For example, the price per person for a solo traveler would be higher than for two or more travelers. also, additional services price for adult, child, infant will be different -Hotel Category Affecting Pricing: The pricing should also change based on the hotel category selected by the user (e.g., 3-star, 4-star, or 5-star hotels), and this change should apply separately to both adult and child prices.
Could you please confirm if your theme supports these requirements or if there are recommended plugins or customizations we can implement to achieve this functionality? If you can change the Time slots options with hotels options and once the user choose the hotel category the price will change depends on it.
The theme supports customizing different prices for adults and children, as well as based on the number of people. For pricing based on hotel types, you can create extra services and assign a specific hotel type. The price will be adjusted according to the selected hotel type.
Thank you for your reply, one other question there are three slots of time on the booking form can we change it to be hotel categories options and once choose it the price will be change, or can we change the name of adults, youth and child to be hotel categories options?
You can use Extra services to add hotel options. The issue of editing the booking form is a customization request. You have to customize the code.
The remote plugin package consists of more than one file, but the files are not packaged in a folder. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines.
Plugin installation failed.
Please help out. I’m stuck. I also dropped an email but haven’t seen any feedback.
For your issue, please contact our support team at https://wpopal.ticksy.com or via email:help@wpopal.com and attach your site info also, they will check and support you. We checked and found no support requests from your account.
Hello, After recent theme update, my menu items are not showing up. I have already sent an email to support, Kindly assist. Please note :- support for this item has expired.
Hi.. We will check email and solve the issues. Thanks.
Thanks for the 5 Star support. All is well.
Thank you for choosing our template.
Dear Team After some updated :- My website some parts are not visible :- Like Footer sections, I try to enable it but can’t.
Second Issue :- After opening some package & details page
Its showing logo & Package Title In Same Location
Can Anyone help me to solve this issue cant find anything…
Note :- My support for this item has expired.
Dear mate,
We have updated the theme and resolved the issue. Please update to the latest version of the theme. Or contact our support team via email:help@wpopal.com and attach your site info also, they will check and support you.
Thanks.
Just Update the theme and now my all packages & Nav bar not showing all gone…
Sending an email with all the details, If possible plz solve the issue or otherwise i have to delete all my website and purchase a new theme..
Thanks
We solved the issues. You can check the site.
I will like to ask if this theme support multiple operators where different operators can put in their tours/activities?
There will be a dashboard for them to manage the tour/activites like date availbility and prices
Unfortunately, this is not an option built into the theme at the moment.
After the last update, the website shows me only 6 trips out of the 45 posted. I need assistance urgently.
For your issue, please contact our support team at https://wpopal.ticksy.com and attach your site info also, they will check and support you.
Just done.
We checked the issues and solved them. Please Check the site.
Can Anyone help me to install the Home V2, I try to install it but its showing me blank page- Rest all other home page V1, V3,5,6,7 are working good
I also try to erase all data from my website and make it as similar as new website, no older content, just fresh one only. But still same problem
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com and attach your site info also, they will check and support you. Thanks,
My Support is Expired :- not able to contact support team
Please contact our support team via email:help@wpopal.com and attach your site info also, they will check and support you.
Sure Thanks
Ok. Thank you for choosing our template.
Hi, is it possible to have multi-currency options with the Template and Booking plug-in?
Dear mate,
You can install the plugin to meet your requirements. You can refer plugin: https://ba-booking.com/shop/downloads/babe-currency-switcher/
Thanks.
Hello Team, Can companies sell tickets? is it multi-vendor?
(admin takes a percentage)
Dear mate,
Unfortunately, this is not an option built into the theme at the moment.
Thanks.
Can you please built it? I think you have the skills.
I will consider this idea and discuss with our Manager to improve our product. Hope for our better cooperation in the future. Have a nice day.
Does the theme support WordPress 6.4.x ?
Dear Lukaszbajcer,
Our theme is fully compatible with WordPress version 6.4.x. If you have any further questions or if there’s anything else we can assist you with, please feel free to let us know.
Best regards,
Hi, The template is very complex. I cannot perform the operations I want. I want a refund. What path should I follow?
You can refer to Envato Market Refund Rules here: https://themeforest.net/page/customer_refund_policy
Does the theme support php 7.1
Dear mate,
We recommend your host supports: PHP version 7.4 or greater. MySQL version 5.7 or greater OR MariaDB version 10.4 or greater.
Thanks.
will it work on php 7.1
No. It is the minimum requirement for you to start WordPress.
hi, how about hotel and booking?
Dear mate,
You can also use the theme for hotels and bookings. You can refer to other hotel themes such as.
https://themeforest.net/item/nouhotel-resort-hotel-booking-wordpress-theme/46461515 https://themeforest.net/item/villax-villa-rentals-wordpress-theme/42261913Thanks.
Multi hotels?
Yes. You get to add multiple hotels that you want.
How? I can’t seem to see the ability to add or search multi hotels/locations. The villa them yes, but not the other theme you suggested
Hi there,
The Zourney theme currently supports creating tours. You must create guest Booking rules for hotels/locations. You can refer to the documentation plugins. https://ba-booking.com/ba-book-everything/documentation/
If you have purchased our theme. You can contact our support team at https://wpopal.ticksy.com/submit and attach your site info, they will check and support you.
Thanks.
