92 comments found.
Hello, theme works very well but I have problems with the translation of: portoflio, categories. I installed Polylang but I can only associate the language to: pages and articles. I need to be able to do this on portfolios too.
Hello,
If you cannot locate some label inside the theme please try adding translation for Hiroshi Core plugin or other bundled plugins and search for labels there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Select Portfolio part of
Qode Interactive
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no sorry… my site has 2 languages and I need to create a copy for each language. so I need to associate PORTFOLIO IT (language 1) and PORTFOLIO ENG (language 2). i can’t.
Hi,
When it comes to creating multi-language websites using our themes we recommend checking the article in this link.
Since author’s dashboard is meant for general inquiries and pre-sale questions, if you need further assistance we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.
Support
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Qode Interactive
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Hi, the more I use this theme, the more I’m disappointed I am of how poor are the settings you can do without editing css. It’s a great step back in theme usability. Also theme documentation is poor, it doesn’explain or add anything you can just reed and try to guess by yourself. I’m aware that this is not a reason you could take into account to ask for a refund, otherwise I would have done so.
Your support is great, I write to them daily, because of the lack of settings, but it’s not a way I like to work.
Thanks Giusy
Hello,
We are sorry to hear that you’ve got this impression. We do believe that the theme is well documented, and we do understand that it might be confusing at first, but besides our themes documentation here you can also find many great articles that might help you on the way of developing your website.
We’ve checked and we see that your tickets have now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
Support
Select Portfolio part of
Qode Interactive
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buenos días, tengo el tema apoyado con licencia pagada para resolver y solucionar problemas lo mas rápido posible, a dia de hoy seguimos sin solucionar ni un solo problema por parte del autor, INCREIBLE LA DEJADEZ QUE TIENE ESTA GENTE, voy a escribir a Envato notificando el buen servicio que estan desarrollando, gracias PD: un usuario que sigue esperando….
Hello,
Once again, please understand that our Help Center was closed on 15.2. and 16.2. due to the national holiday. Our average response time is around 24 hours on weekdays and our support agents are trying their best to answer all of our users in this timeframe, however, there’s been an increased number of tickets due to the holiday so our response time got a bit delayed.
Your tickets will be responded as soon as our support agents reach them. We cannot prioritize certain tickets or users as this would be unfair to other users who are also waiting.
In the meantime please check the documentation in this link and our Knowledge Base with articles that cover most frequently asked questions.
Support
Select Portfolio part of
Qode Interactive
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Hi, I purchased and installed this theme some time ago. I got an issue with a virus in the installation folder and I was not longer able to log in, so I deleted the web: files and database. Now I need to install it again but I’m asked to deregister my code. I cannot do that since the original installation no longer exists. Can you help me, please?
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
You should know that you can now also deregister your purchase code via our Help Center by following instructions from this article.
Support
Select Portfolio part of
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I’m a beginner with a very limited knowledge in the WordPress. Do you Provide Uploading, setup and modification to your template and what would be your hourly rate? Thank You
Hello,
Thank you for reaching us!
Unfortunately setting up and building sites using our themes is not covered by support or available as a service. For a detailed overview of all the relevant information on item support and the aspects it covers, please refer to this article.
Do let us know if you have any additional questions.
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How about minor alteration to the Template? Thanks
Hi,
Our support agents can import demo content for you and provide you with instructions on how to use theme options, however, editing of demo content is not covered by support.
To submit a ticket please follow instructions from this article – How To Submit A Ticket. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Select) and then theme.
Support
Select Portfolio part of
Qode Interactive
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hola, yo tengo tres temas comprados con ustedes, y en especial este ultimo HIROSHI os realice una pregunta en el área de soporte y tardaron ustedes 4 dias en contestar….. hoy realice dos consultas mas en el área de soporte, tengo que esperar cuatro días a su respuesta??, creo que deberían agilizar estas cuestiones porque nos tiene parados hasta que nos dan una solución Gracias
Hello,
Our Help Center was closed on 15.2. and 16.2. due to the national holiday. Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe, however, there’s been an increased number of tickets due to the holiday so our response time got a bit delayed.
We do recommend checking theme documentation here and our Knowledge Base where you can find many helpful articles.
Support
Select Portfolio part of
Qode Interactive
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Hi, great job with this theme. Is there a way I can change the image size and the layout of STANDARD POST TYPE for the blog? I didn’t see any settings to do it neither in the Hiroshi core options, nor in the single article ones. Thanks Giusy
Hello,
If you are referring to the featured image for single blog posts with standard layout, then original image proportions will be used. Max-height can be set with some custom css and our support agents can assist you with this.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
Qode Interactive
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Hi, how exactly does the template work? Can it be installed to look exactly like the live preview and just change the images and rewrite the text? And if so, what is the procedure?
Hello,
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. Demo content is built with Elementor page builder so you can use it edit it further.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link.
Support
Select Portfolio part of
Qode Interactive
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Where can edit the “fullscreen portfolio slider” time duration?
Hello,
Unfortunately this cannot be adjusted through theme options. To edit this you will need to edit our theme files.
Support
Select Portfolio part of
Qode Interactive
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Hi, effectively, i just found and edit it in the js files. But thanks for your repply.
We are glad that you’ve managed to resolve this.
Have a great day!
Support
Select Portfolio part of
Qode Interactive
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hello the mobile versin of the theme has an issue. it shows the cross like in location initially and then if u open and close a tab like materials the cross changes design . why? https://snipboard.io/GCtTcl.jpg
2- also in this page https://hiroshi.qodeinteractive.com/horizontal-portfolio/ there is a problem with the arrow navigations . the back and forth movement is random https://snipboard.io/4yUnmK.jpg sometimes it moves to the next items other times it goes back to the previous item despite the fact that i click the arrow to go right to the next item
Hello,
We couldn’t reproduce the tab icon behavior on mobile at the moment. Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
The navigation on this page https://hiroshi.qodeinteractive.com/horizontal-portfolio/ is a drag type navigation. It is intended to drag the items left or right to move them, or to use mouse scroll on desktop.
Support
Select Portfolio part of
Qode Interactive
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I really love this layout, however I really don’t need the WordPress theme. Do you have the HTML template available?
Hello,
Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
Support
Select Portfolio part of
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Hello,
My site is hosted on Siteground and I’m unable to change the PHP Time Limit as it’s greyed out. I believe they call it “max_execution_time.” Could you guide me on this?
Thank you.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Select Portfolio part of
Qode Interactive
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Hello. I need assistance from those who have purchased this theme. I am unable to do it due to my limited PHP knowledge. I want to print the category of that portfolio to the body class on the portfolio detail page, but none of the solutions I found on the internet have worked. I submitted a ticket to the theme creator, but they are not providing any help at all. This is because I have already made the purchase. I hope there are only people willing to help. I need to write a code in functions.php so that it adds category names to the body class.
Hi there,
Thanks for writing in! Each category of Portfolio or a Product does have a class on the body added. Usually it is .tax-portfolio-category.term-facades (this is a class example from our demo that targets facades portfolio category) which you can use to target your CSS. Of course this class will depend on your category name and needs to be changed.
We hope this helped as well as we see that our support team has responded your request so for any further assistance please continue the conversation with our support team.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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The documentation did not inlude the Purhase Code (was left blank).
Hi there,
Thanks for writing in! Please read this article on where to find your purchase code.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Select Portfolio part of
Qode Interactive
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Hello, I encountered a issue i need help with regarding the theme. I am not able to submit a ticket on your support page. Keeps sending me to a page “The page could not be found”
Hi there,
Thanks for writing in! Please note that we did encounter and issue with the submission but it has been resolved on Friday so please try to submit a request once again.
https://qodeinteractive.com/submit-a-request Thank you.
Support
Select Portfolio part of
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Hey such a great theme would it be applicable for ?
https://designersbusinessacademy.net/Hi there,
Thanks for taking an interest! The theme does offer many option and you can do a lot of things with it, of course not to mention that you can import the demo content as well build your own content, add, remove and rearrange parts. Feel free to check our themes documentation here as well as let us know if you have any additional questions.
Support
Select Portfolio part of
Qode Interactive
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Hi! How are you? I’m having some issues with the theme. I’ve already design all my site, but the shop is not working. I’m using it as a catalog but from the home page or the shop page the products did not open unless you tried it on a new tab, if you click, nothing happens and if you want to go to the store with any buttons or menu, it doesn’t either. Can you help me? I sent a massage to the support team but I’m not reciving any answer. I’ve also sent some screenshots. Thanks!
Hi there,
Thanks for writing in! We could not locate any request from your envato username so could you please submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Select Portfolio part of
Qode Interactive
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Hi, I would like to add some css to portfolio pages that have darker backgrounds, I don’t seem to b able to do it with page settings. Can you please set up a bit of css that convert text elements to lighter colours, this will include menu elements and footer elements .
Here is a sample page https://wisestudios.co.uk/project/kre8-studios/
I can’t seem to submit a ticket
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
The ticketing system is working correctly so please try to submit it once again.
Thanks
Support
Select Portfolio part of
Qode Interactive
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Where can I find the purchase code so I can enter on the website? I bought the theme and I’m not finding it. Thanks!
Hi there,
Thanks for writing in! You can check this article that can help you locate your purchase code.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Select Portfolio part of
Qode Interactive
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Hello,
I am trying to use the theme but I am having a lot of issues. I contacted the support more than 36h ago and still waiting.
The main two big problems are:
- I cannot change any picture (I tried different pages of the template and creating a new page). I upload a new pic in the media but then I cannot upload it on the pages.
- Every time that a duplicate any section on Elementor I completely lose the format on the preview and on the live/updated version of the page.
I checked if I have some compatibility issues with the hosting but it doesn’t look like. Thank you
Hi there,
We do see that your request has been answered so if you need any further assistance please continue the conversation with our support team.
Thank you.
Support
Select Portfolio part of
Qode Interactive
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It isn’t been solved. the guy didn’t reply to my problem
Hi there,
We do see that your request has been responded and your other requests assigned so our team will check this and help you with any theme related issues.
Thank you for your patience.
Support
Select Portfolio part of
Qode Interactive
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