109 comments found.
Can you look at Ticket #11156? I got problem importing the demo content for PatioTime Elegant to get it to work.
Please help me to import into the website PatioTime elegant Cafe Theme into the my website.
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According to the feedback from our support team, they have replied to your ticket. Please log into our support ticket system to view it.
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The Loft.Ocean Team
Hello, is this theme compatible with Elementor pro?
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Thank you for your interest in our product – PatioTime.
Yes, the theme is compatible with Elementor Pro.
Best regards,
The Loft.Ocean Team
Hi, presales question(s). In demo3, can we use the video or have access to it? In demo3, on the home page on the third row down there is an image of some beers and people touching glasses – over the top of the image is the writing ‘the best experience’, will we have access to this font? Or can we ask what font this is?
Hi,
Thank you for your interest in our product – PatioTime.
In demo3, can we use the video or have access to it?
Here is the link to the video: https://www.youtube.com/watch?v=W-JKSt5Lg6c
You may need to confirm with the author first.
In demo3, on the home page on the third row down there is an image of some beers and people touching glasses – over the top of the image is the writing ‘the best experience’, will we have access to this font? Or can we ask what font this is?
Sure, the font is named “Quentin”. You can Google it.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hello, I am interested in buying your theme and I have a question. My client is a brand owning 2 restaurants, so I will have the main url for example mainbrand.com and then I will have to create two exact same copies of the home page under the following urls: mainbrand.com/restaurant1 and mainbrand.com/restaurant2. My question is if I will be able to customize the main slider for each of these pages as I need different photos to show in restaurant 1 and restaurant 2 pages. The same applies for all widgets used in the website, as I need to customize everything for the 2 different restaurants. Is all the above possible with your theme?
Hi,
Thank you for your interest in our product – PatioTime.
Yes, you can do both with the theme. After done the first page, you can duplicate it and then do the customization work to the duplicated page.
If you have any question when using our product after purchasing, please open a support ticket at Loft.Ocean Help Center and the support team will assist you. 
Thank you very much.
Best regards,
The Loft.Ocean Team
How to change video height, I import demo, then too small size height.
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Thank you for purchasing our product – PatioTime.
Since this comment section is for pre-sale questions only and it can no longer reach our support team. Please open a support ticket at Loft.Ocean Help Center and the support team will assist you.
Thank you very much.
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The Loft.Ocean Team
I want to use this demo page, https://patiotime.loftocean.com/demo2/ can I put a short video at the top of the page instead of a slide?
Hi,
Thank you for your interest in our product – PatioTime.
Yes, you can replace it with a short video.
Best regards,
The Loft.Ocean Team
Deleted
Hello. Now, when editing any ‘custom blocks’ using Elementor, Elementor shows an error: “Sorry, the content area was not found in your page”. Any other page except for custom block is working fine. Creating new custom blocks works, but as soon as you save it and exit, no way of accessing it back to edit it. I haven’t added any new plugins to the site, I’ve been using custom blocks for years, so I assume this is an Elementor update issue. I found on Elementor site that this can be fixed by adding: <?php the_content(); ?> to the template. So I found in in wp-content>themes>patiotime> a file: single-custom_blocks.php , added just above the line: ’<?php wp_footer(); ?>’ another line (as specified by Elementor): <?php the_content(); ?> , but saving that and trying to access custom blocks still gives this error. Any tips good Sirs? Is it only me having this issue? Like I mentioned, zero issues with the template for looong time, nothing added, no plugins, just updated the plugins. Thank you
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Thank you for purchasing our product – PatioTime.
Since this comment section is for pre-sale questions only and it can no longer reach our support team. Please submit a bug report via this page.
Thank you very much.
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The Loft.Ocean Team
Thank you so much, the team helped me with this! In case anyone else has this issue – simply navigate to WordPress Dashboard > Settings > Permalink and click the “Save Changes” button ( without any changes, yes, don’t change anything, just simply click ‘Save Changes’ ). Solved!
Is there a way to add an image for each menu item? Ideally a small thumbnail image next to it’s name or price thst when clicked openes to full screen ?
Hi,
Thank you for your interest in our product – PatioTime.
Yes, the theme has the feature you mentioned.
Best regards,
The Loft.Ocean Team
This is my ticket #8953, I opened 21 hours ago, can anyone support it?
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Thank you for purchasing our product – PatioTime.
All tickets will be processed based on the time received, and our support team will assist you as soon as possible. Thank you very much for your patience.
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The Loft.Ocean Team
Really good template, i used for multiple websites as https://perledecoton.com/pages/housse-de-couette-220x240-240x220 https://webicis.com and https://lebistrotdelola.com/restaurant-francais-levallois-perret/
Hi, how can I remove or edit the header image in the layout “Theme Template wide content”?
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Thank you for purchasing our product – PatioTime.
This product comments page is for pre-sales questions only, our support team cannot be reached here.
Your item support service is within the validity period, please go to our Help Center to submit a support ticket, and one of the technical support specialists will assist you.
Thank you very much.
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The Loft.Ocean Team
Hi, is it possible to receive the Figma file for free by requesting it after purchase? Thank you
Hi,
Thank you for purchasing our product – PatioTime.
Sorry, we don’t provide any Figma files.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi LoftOcean,
On Demo8, https://patiotime.loftocean.com/demo8/ – there’s a “Follow Us On Instagram” with a ton of photos. Is this pulling from IG or static photos? The ideal would be it pulls from IG automatically and refreshes. Is that possible?
Hi,
Thank you for your interest in our theme – PatioTime.
Yes, this theme offers this feature, Instagram feed can be automatically pulled from IG and refreshed.
Best regards,
The Loft.Ocean Team
Hi Team,
I can not find the Export/Import Section under customizer as documented here https://www.loftocean.com/patiotime-doc/documentation.html#child-theme.
Am I missing something?
Currently, the main theme is activated but no export section under customizer
Hi,
Thank you for purchasing our product – PatioTime.
Since this comment section is for pre-sale questions only, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Can you please check ticket #7332. Thanks
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Thank you for purchasing our product – PatioTime.
Our support team will reply to your ticket as soon as possible. Thank you very much for your patience.
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Hi there, The mini cart re-directing to the site URL.. How do I make it re-direct to cart page?
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Thank you for purchasing our product – PatioTime.
Since this comment section is for pre-sale questions only, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
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The Loft.Ocean Team
Fixed, sorry that was an additional plugin causing that not the theme
Thank you for the update.
If you have any other questions, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
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The Loft.Ocean Team
Hello How can I edit the mobile menu footer displaying demo location, phone and email?
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Thank you for purchasing our product – PatioTime.
Since this comment section is for pre-sale questions only, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
hi, opentable is free?
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Thank you for your interest in our product – PatioTime.
No, you need to sign up and purchase a plan from opentable.com first.
Thank you very much.
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The Loft.Ocean Team
Hi,
I have just downloaded Wordpress, version 6.4.1. I’d like to confirm whether this theme is compatible with it ? Also, is it possible to create an “events” section/page with this theme for our live events, with a button to purchase tickets?
Many thanks.
Hi,
Thank you for your interest in our product – PatioTime.
1) I’d like to confirm whether this theme is compatible with it ?
Based on our testing, yes, PatioTime is compatible with WordPress Core 6.4.1.
2) Also, is it possible to create an “events” section/page with this theme for our live events, with a button to purchase tickets?
The theme itself doesn’t include the features you mentioned. But you can try third-party plugins to get these features.
Thank you very much.
Best regards,
The Loft.Ocean Team
Excellent template, the menu part can be improved. You can add the hide article function. I don’t sell watermelon in the winter but in the summer I do, every time removing and inserting becomes a problem. The menu varies for each season. I would appreciate this addition.
Hi,
Thank you for your suggestion.
Are you referring to the “Food Menu” element? Each group of Food Menu can be set to be hidden or shown. Please refer to this screenshot: https://d.pr/i/Z0RCLh .
If your food menus are on the same page, you can put your winter menu and summer menu in separate sections and hide the sections you don’t need to show now. Please refer to the options in this screenshot: https://d.pr/i/g3HBZX .
If the above issue is not what you are experiencing now, would you mind describing your inconvenience in more detail?
If you need further assistance from us, please feel free to send your support ticket through our Help Center and one of our technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hello, I want to hide single item not whole menu. In the “Food Menu” element. Now single element I can delete and duplicate. I wish I could hide it too.
Hi,
Thank you for your detailed explanation.
I will add the feature you mentioned to the “Feature Request List” and deliver it to the development team. The team may consider adding it to PatioTime in the future. Like all other feature requests we receive, the priority of adding a new feature will depend on the number of same or similar feature requests we receive. Thank you very much for bringing it up.
You may like to check this link for more information: All about new feature requests.
Thank you very much.
Best regards,
The Loft.Ocean Team
