Hi friend,

In case you bought 2 licenses, on your download, it will show as the below image:

And this is the instructions to get the license theme: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code

Hope this helps you.

Okay, Thank you..

Hi friend,

Our team replied to you 22 hours ago, can you kindly check it and keep you in touch with us via your ticket?

Please note that we try our best to monitor tickets all throughout the day. However, this is not always possible due to different time zones and the volume of inquiries, response times can be up to 24 – 48 hours Monday – Friday, preferably 24 hours.

MON – FRI: 08.00 AM TO 05.30 PM (GMT+7)

SAT – SUN: CLOSE

Thank you so much.

Hi,

Please open a ticket at this link: https://halosoft.ticksy.com/ and verify your theme license for Ella so we can support you. Thank you

Hi Friend,

Thank you for your interest in our theme.

To sell digital products, you just need to install this free shopify app from shopify: https://apps.shopify.com/digital-downloads

We also use it to send the download link

Dear friend,

Thank you for contacting us.

After reviewing the first image you provided at https://prnt.sc/yNY0oGXcMVqs, we noticed that you are editing on the source of Ella version 6.5.4. However, upon examining the second image you provided at https://prnt.sc/tjmmqUSoQIQm, we found that your live website is currently using a different source, not the source of our Ella theme. Therefore, you will not be able to see the changes you made in the admin panel.

To review the changes you made in our Ella source, please follow these instructions:

Once you have finished customizing, click on the three-dot icon and select “preview” https://prnt.sc/zIEEyOgCEt4h. Next, click on “Share Preview -> Copy Link” and paste that link into the URL bar https://prnt.sc/NoHURc4ajI8F. Only when you complete these steps will you be able to see the changes you made in the Ella source within the admin panel. This guide applies only if you have not published our theme. If you have already published the Ella theme, you can check those changes on the live website.

If you encounter any difficulties or have any questions, please contact us through our support channel at https://halosoft.ticksy.com/. We will provide immediate assistance. Please make use of this resource to ensure that your experience with our product is the best it can be!​

Hi there,

Could you please share the email or ticket through which the vital team has been contacting us? We are unable to locate this information.

Additionally, rest assured that our team is always here to assist you with any adjustments that need to be made from our side.

Thank you!

Hi, there

Sorry for late response

Here is the ticket no.#3434707

Thank you..!

Hi, what is your ticket number?

We cannot find it with this username: faustinorodriguezalmaraz

My ticket number is 3594224. As for now, staff has respond with some information request that I have provided.

Thank you.

Please follow the ticket for updates.

​Dear friend,

Thank you for contacting us.

All the issues you mentioned, we have detailed instructions to help our customers easily address them.​ You can find all the information and step-by-step guides at the following link https://halosoft.gitbook.io/ella-documentation/installation/install-theme.

If you encounter any difficulties or have any questions, please contact us through our support channel at https://halosoft.ticksy.com/. We will provide immediate assistance. Please make use of this resource to ensure that your experience with our product is the best it can be!​

The link is dead! So I’m still none the wiser. Is this theme designed to be uploaded directly to a Shopify built & hosted website? A simple yes or no is all I need to know at this stage! Thanks.

The answer is No

Here is the correct link: https://halosoft.gitbook.io/ella-documentation/installation/install-theme

Our theme is being sold on Envato market not on Shopify market. The installation process will be: Upload the theme source -> Set up your store content the same as for all shopify themes out there. No demo content are included in the theme package. You need to use your own data. Thank you so much

Hi friend,

Thank you so much for your request.

We can customize it according to the style you want. Please describe this style clearly, or it would be better if you provided any sample sites or sample images for us to check.

Please submit a ticket at this link to discuss this case: https://halosoft.ticksy.com/

Thank you so much.

Hi friend,

Uploadly ‑ File Upload is a Shopify app, so we think app developers do its seamless integration with various Shopify themes. However, we have an important note: in the app market, we can not test all apps on theme for compatibility. Therefore, you should reach out to the app developers directly to inquire whether their app meets your requirements and is compatible with the theme.

Thank you so much.

Hi friend,

Does it mean that you want to Embed the Instagram App Code into the Instagram section (https://prnt.sc/eilccP-uQ64_)?

If so, we can write an instruction file for you. We cannot attach the instruction file to this comment, so please open a ticket at this link: https://halosoft.ticksy.com/, we will guide you in the most detailed way.

Thank you so much.

Dear friend,

To accomplish this, you can make use of the “Custom Liquid” section. Please refer to the instructional images here: https://prnt.sc/fVQKVZcxNSjS and https://prnt.sc/KUWSSLPdQHRn.

We encourage you, if you encounter any issues or need assistance, to submit a request through our support system at: https://halosoft.ticksy.com/. Kindly create an account, and our support team will promptly and professionally assist you.

Thank you so much.

Hi friend,

Your site is protected by password so we cannot check it at this time: https://prnt.sc/H3-QAol2l74X

Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and create staff account for us to support you?

Thank you so much.

Hi Friend,

This function is not available in the theme. Could you please contact us by submitting a ticket at https://halosoft.ticksy.com/ to receive a solution

Hi Friend,

So if we understand you correctly, you want to show the product tabs on horizontal for mobile too?

There is no enough space for it and we think it is not good for user experience. Can you share us a sample?

Hello, Thanks for your quick reply. Yes, you are right, I want to show the product tabs on horizontal the same as on the desktop view. You can see here an example: https://imgur.com/a/Si1grNt

Dear friend,

We can adjust this section to display well on mobile devices as per your request. This is a custom project, so to complete this section according to your specifications, we will apply a small fee.

Please submit a request through our support system at: https://halosoft.ticksy.com/. Our support team will review and provide a detailed quote for you.

Thank you so much.

Hi Friend,

Unfortunately, we can’t provide a specific answer to your question publicly, as it depends on updates released by Shopify. Some updates may not require any changes to the theme, while others might necessitate updates to the theme itself, which can vary in duration. Rest assured, we’re committed to ensuring our theme remains up to date with all Shopify updates. Thank you for your understanding

Thank you, please create for us a staff account to login and support you

Authorization has been given, can you check?

Hi friend,

Thank you so much. We will check it and get back to you soon via your ticket.

I created Menu Vertical Style 3, linked with Nav Menu with submenu items, I imported header-6 but I don’t see MegaMenu: https://c97458.myshopify.com

We don’t provide technical support in the forum. Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/

Thank you so much.

Can you tell me URL for Tutorial area where can I better understand how to manage Mega Menus and 2 level menu like in you sample? Thanks!!

Hi,

Please make sure you follow this instruction correctly: https://halosoft.gitbook.io/ella-documentation/sections/all-sections-in-theme/slideshow

You won’t upload image in the shopify collections, you need to upload images in Content -> Files

It works, thanks!!

Hi Friend,

Thank you for your attention to Ella theme. We have checked your request but the function you want is not available in the theme. It requires you to use an app.

We are using Digital download app from Shopify: https://apps.shopify.com/digital-downloads for example but this app only supports for downloading products without like the logic you want, you can consider finding a suitable app for your store: https://apps.shopify.com/search?q=digital+downloads&st_source=autocomplete