4637 comments found.
What is the point of the Instagram block if I can’t link it to Instagram?
Hi friend,
Does it mean that you want to Embed the Instagram App Code into the Instagram section (https://prnt.sc/eilccP-uQ64_)?
If so, we can write an instruction file for you. We cannot attach the instruction file to this comment, so please open a ticket at this link: https://halosoft.ticksy.com/, we will guide you in the most detailed way.
Thank you so much.
How do I add text I can format? All options are a block of text.
Dear friend,
To accomplish this, you can make use of the “Custom Liquid” section. Please refer to the instructional images here: https://prnt.sc/fVQKVZcxNSjS and https://prnt.sc/KUWSSLPdQHRn.
We encourage you, if you encounter any issues or need assistance, to submit a request through our support system at: https://halosoft.ticksy.com/. Kindly create an account, and our support team will promptly and professionally assist you.
Thank you so much.
Hi, my product images suddenly stopped product when I am in a products page. When I click different color variants images are not loading also. You can check on this link.
https://lapichka.com/products/%D0%BF%D0%B5%D1%80%D1%81%D0%BE%D0%BD%D0%B0%D0%BB%D0%B8%D0%B7%D0%B8%D1%80%D0%B0%D0%BD%D0%B0-%D0%B3%D1%80%D0%B8%D0%B2%D0%BD%D0%B0-%D1%81-%D0%BA%D1%80%D1%8A%D0%B3%D0%BB%D0%B0-%D1%81%D0%BD%D0%B8%D0%BC%D0%BA%D0%B0Hi friend,
Your site is protected by password so we cannot check it at this time: https://prnt.sc/H3-QAol2l74X
Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and create staff account for us to support you?
Thank you so much.
How to display only subcategories in sidebar when we open a category page? Is there an option?
Hi Friend,
This function is not available in the theme. Could you please contact us by submitting a ticket at https://halosoft.ticksy.com/ to receive a solution
Hello. Currently, the product-tabs on the product page are listed on horizontal on both desktop and tablet, but when you switch for mobile version, the product tabs are vertical – accordion style. Do you have a theme setting for this part?
Thank you!
Hi Friend,
So if we understand you correctly, you want to show the product tabs on horizontal for mobile too?
There is no enough space for it and we think it is not good for user experience. Can you share us a sample?
Hello, Thanks for your quick reply. Yes, you are right, I want to show the product tabs on horizontal the same as on the desktop view. You can see here an example: https://imgur.com/a/Si1grNt
Dear friend,
We can adjust this section to display well on mobile devices as per your request. This is a custom project, so to complete this section according to your specifications, we will apply a small fee.
Please submit a request through our support system at: https://halosoft.ticksy.com/. Our support team will review and provide a detailed quote for you.
Thank you so much.
Hello Team, considering many updates (foundational) coming to Shopify like product taxonomy, category attributes, blocks, and sections. how often updates from Ella can we expect for this year?
Hi Friend,
Unfortunately, we can’t provide a specific answer to your question publicly, as it depends on updates released by Shopify. Some updates may not require any changes to the theme, while others might necessitate updates to the theme itself, which can vary in duration. Rest assured, we’re committed to ensuring our theme remains up to date with all Shopify updates. Thank you for your understanding
Hi, I installed the latest version of the theme, but when I click on any product, it gives me a warning that the page cannot be displayed. I opened a ticket for this, waiting for your response.
Thank you, please create for us a staff account to login and support you
Authorization has been given, can you check?
Hi friend,
Thank you so much. We will check it and get back to you soon via your ticket.
Following this demo layout https://new-ella-demo.myshopify.com//?fts=0&preview_theme_id=123126808666 in the Categories item when I choose a menu item, for example “Electronics” a sub-menu organized in columns opens. I don’t understand how to replicate this menu. I have associated the Shopify Navigation Menu and I see the first level, but I don’t see the multi-menu displayed afterwards. Thanks for your help!
Hi friend,
Please make sure that you created level 2 menus for it. It will be the same as how you create a mega menu, you need to create multiple-level menus if you want to show multiple levels.
You can follow this instruction: https://halosoft.gitbook.io/ella-documentation/header/header-for-desktop/home-06-supermarket
Hope this helps you.
I created Menu Vertical Style 3, linked with Nav Menu with submenu items, I imported header-6 but I don’t see MegaMenu: https://c97458.myshopify.com
We don’t provide technical support in the forum. Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/
Thank you so much.
Can you tell me URL for Tutorial area where can I better understand how to manage Mega Menus and 2 level menu like in you sample? Thanks!!
In this demo https://new-ella-demo.myshopify.com//?fts=0&preview_theme_id=123126808666
I see symbols next to the collections in the SHOP BY CATEGORIES section. Even if I inserted the images/symbols in the Shopify collections they are not displayed in my case. For what reason?
Hi,
Please make sure you follow this instruction correctly: https://halosoft.gitbook.io/ella-documentation/sections/all-sections-in-theme/slideshow
You won’t upload image in the shopify collections, you need to upload images in Content -> Files
It works, thanks!!
Hi Ella team, I’m looking for a theme for my digital download websites. I came across this Ella theme but will like to know somethings before I purchase it. My website is a single product but with different categories. If a customer make purchases, he can choose to download everything without logging in. If he chooses to download/access categories instead, he will have to log in to his account to be shown the download link on that respective category product page. BTW the customer will register with the email address used for the order. These category templates are much and would like to show them at the header, say 70 of them. That is have them as secondary headers where customers can scroll using scrollbar or arrows. This is an example of the website similar to what I want – www.theslidequest.com. Another website is www.infograpia.com Can I achieve all these using your Ella theme?
Hi Friend,
Thank you for your attention to Ella theme. We have checked your request but the function you want is not available in the theme. It requires you to use an app.
We are using Digital download app from Shopify: https://apps.shopify.com/digital-downloads for example but this app only supports for downloading products without like the logic you want, you can consider finding a suitable app for your store: https://apps.shopify.com/search?q=digital+downloads&st_source=autocomplete
Hello halothemes Team,
We have sent a ticket #3585192 regarding MEGA MENU NOT WORKING and search not working It has been four days and we have not received a response. Please check it.
Hi friend,
The support team replied to your ticket. Thank you so much
Does this theme include a “dark theme” option, or will I need to do a bunch of custom CSS to achieve that?
Hi Friend,
Ella doesn’t have a dark mode function yet
Hi Team, With the workaround that your team provided to fix the chrome image display issue we had to enable Lazyload in the general settings. Since updating with your assistance, we have seen a huge rise in CLS issues being recorded in Google Search Console. We cant disable Lazyload setting as we end up with image display issues. Can you please advise on when you plan to fix this issue so that customers can disable Lazyload if they wish to. Thanks
Hi Frank,
We have already updated our document for the fixing with lazy loading disabled. You can see here https://halothemes.net/blogs/shopify/fixing-ella-image-error
Or you can revert your code because this issue had been fixed by Google Chrome
why does color i mention on product dosen’t look right at landing pages or in collection?
https://prnt.sc/tYdxXn9NaS1l my product colours are not usual colours. https://hueblu.com/collections/vendors?q=HUEBLUhelp me with this error
Hi friend,
With the color is not basic color, please help us to follow this instruction https://halosoft.gitbook.io/ella-documentation/product-page/product-information/product-variant#id-02-metafields
If you followed but it doesn’t work, we need to log in your store to check and instruct you. Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Thank you so much.
Is it possible to add extra fields to the “Contact Us” form?
Could you please tell us What specific fields you want to add for Contact us form?
hai,my template largecatalog. how i can add & edit category at home page? i cant find this menu / option to add category product at homepage. thanks
anyone?
Please follow our instruction in documentation: https://halosoft.gitbook.io/ella-documentation/header/header-for-desktop/home-08-large-catalogs
For any support request, please renew your support time and contact the support team at https://halosoft.ticksy.com/
hello. yeah i know. im asking about how to add new product category?
Hello Team
I’m using this theme in one of my client’s store. We have setup multiple domains for our store. eg. we have one store for .uk and another one for .ca. Now we want to update content for one store only. But we are not able to do it. We spoke with shopify support and the asked us to check with the theme support. Can someone help me how can use separate content for different domains? Do we need to add any apps for that or ella theme has any inbuilt functionality to handle this thing?
Thanks
It will relate to Shopify setting not a theme. We are not sure why shopify doesn’t help you. Please submit a ticket at https://halosoft.ticksy.com/ to verify your theme license and we will check deeply for this
hi.how i can download largecatalog theme? because in childtheme only have 5 theme
Hi,
Large catalog layout belongs to Ella theme source so you will need to upload ella theme source and follow this instruction to activate the layout: https://halosoft.gitbook.io/ella-documentation/installation/install-theme
perfect. thanks. and how if i can back to normal again? because i didnt save the code before replace
Can I use this Theme in different stores with one code
Hi,
No, the theme license is single domain use. One license for one store. If you want to use on different stores, you need to buy different licenses.
Thank you
Hello Team,
First of all thanks for creating such a great Theme.
im facing an issue. i have activeted the hot stock function in product page but its not reflecting.
can you help me solve this issue.
thanks.
Can you share your store url of a product page which has the inventory lower than the number you set up for stock level?
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