Hi manjunathbhandari93,

Yes you can customise all the text, buttons, images and you can add/remove sections as per availability of sections shown in the demo sites.

Hongo theme is Shopify 2.0 latest version compatible and responsive. For Shopify apps compatibility please check this article – https://hongoshopify.themezaa.com/documentation/recommended-apps/?category=90

You can check online documentation here – https://hongoshopify.themezaa.com/documentation/

You can check features here – https://themeforest.net/item/hongo-multipurpose-shopify-theme-os-20/46092391 and also in landing page – https://hongoshopify.themezaa.com/

Please check reviews here – https://themeforest.net/item/hongo-multipurpose-shopify-theme-os-20/reviews/46092391

Thanks,

ThemeZaa

Thank you for the detailed reply! To finalize my decision, I’d appreciate knowing if there are any hidden costs associated with the Hongo theme, or if there’s a specific return policy in case it doesn’t fit my needs.

Hi manjunathbhandari93,

You should have Shopify store subscription and their related addons if you need. Hongo theme is one time cost which includes 6 months of support for any query and issue / error if you face in the theme.

Refund is not applicable if the item is working as described in the item description and presented in the demo site.

Thanks,

ThemeZaa

Hi heymoney,

Thank you for using our Hongo Shopify theme and we hope you are well.

Sorry for the inconvenience but we can see our support team has already replied your ticket on 24 April 2024 and thereafter there is no reply from your end. So you can please go to those tickets from closed tickets section in your support panel and post your reply to make that ticket open again. Our team will be happy to help you as needed.

We already fixed one item which was possible with theme settings. And there were one item which required customization in theme so our support team asked you to contact your shopify developer, in a support we can not do customization work.

We had requested backend access to see button issue in slider as you said and this was working fine.

Thanks,

ThemeZaa

Hi sudarvannan211,

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any queries, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Hongo is not RTL ready.

Hi ziamediagroup,

Shopify by default render schema for product title, image, price, sku, sale / offer. But for other schemas like carousel, video and review requests after purchase, you may need to customise the code or use any Shopify app.

Thanks,

ThemeZaa

Hi allvespa,

Sorry for the inconvenience but you can please read our comments below:

1. We are receiving support tickets fine from all the users, so can you please provide a screenshot of error, so we can guide you on this. Also please make sure to enter ticket subject and then create / submit ticket will become active.

2. Prices get change as per the selected variation is working fine in theme and our demo site also, you can please check it here – https://hongotheme.myshopify.com/products/abstract-shirt. If required you can please submit your query with Shopify backend access here – https://themeforest.net/user/themezaa and our team will check it for you.

Thanks,

ThemeZaa

This sort of broken functionality means I’m not using your theme. I’ve requested a refund. The vendor page is also broken. I’ve bought other themes and the video clearly shows the basics. Your support page might have a lag or something but I’m an experienced user on ThemeForest and have a few accounts – this experience is a first. My live, working site doesn’t have time for variants to stop working as in the video. i need to move on. 0 downtime is an expectation w/o digging through waiting for support that was initially not even connected (perhaps a manual entry on your end was necessary).

Hi allvespa,

There is no manual entry or adjustments required to make variations work as that is default feature of Shopify and theme also, but there may be any conflict from other applications used. We are eager to help you but if you are not willing to get help then we cannot force you. Our billing team will check your refund request and communicate with you as needed.

Thanks,

ThemeZaa

Hi WebCizim,

You have activated Hongo theme license in this store – bivallo.com on 23rd June 2023, so you can deactivate license from there and then you should be able to activate in the new store.

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your queries and store admin access, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Ok I solved the problem, thank you very much

And thank you WebCizim

ThemeZaa

Hi clemensk5,

From your previous account, you can please go to create a support ticket and there you can remove Hongo Shopify theme from the items list and then you can try to create a ticket from your new account and that should work.

Thanks,

ThemeZaa

Thank you very much I was able to do it as mentioned

And thank you

ThemeZaa

Hi mhfurn,

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your queries and store admin access, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Hi stephanyedaryl,

Yes it is possible but you will need to customise the code to achieve your above custom requirement and for that you can please consult your developer or our theme customisation team here – https://www.themezaa.com/theme-customization/

Thanks,

ThemeZaa

The specifications table cannot be integrated with metadata, does the code necessarily have to be changed? With applications is it possible or compatible?

Hi stephanyedaryl,

Yes code customisation is required to display custom metadata as per your above need.

Thanks,

ThemeZaa

Hi mbhk282,

Our support team was not available due to kite festival holidays, but they have now replied your ticket already.

Thanks,

ThemeZaa

Hi markb1439,

Yes you can switch on/off that cursor.

Thanks,

ThemeZaa

Hi manoj_ptpm,

Yes sure you can change theme default content as per this article – https://hongoshopify.themezaa.com/documentation/translate-theme/#:~:text=Subscribe%20to%20French.-,Step%2D2%3A%20Revise%20default%20theme%20content%20by%20navigating%20to%20Online%20store%20%3E%20Themes%20%3E%20Edit%20default%20theme%20content.,-Step%2D3%3A

Thanks,

ThemeZaa

Hello team, Thanks for the reply. I have a couple more pre-buying questions. My shop has been running for 1 year, and my question is, after 6 or 12 months of support, what should I do if any problems arise with this theme? Also, I am using the Rivo product review app. Does it work with this theme?

Hi manoj_ptpm,

You can always renew your item support as and if needed in the future.

Yes you can use any review app as they provide section / block to showcase review and you can add those in product pages. But those reviews cannot be visible in product listing pages like category / collection / search. For this to have you can use Loox and Judge.me reviews app. For Rivo review app, you may need to customise the code to display review in category page and product detail page at top near by title.

Thanks,

ThemeZaa

Hi 1usdonline,

Please create a support ticket here: http://www.themezaa.com/support/ with your query and website access details, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Hi hectkott81,

1. Yes you can sell physical products as that is the default feature of Shopify.

2. Yes you can sell digital products using this Shopify application – https://apps.shopify.com/digital-downloads.

3. You may need to use any Shopify application for subscription as this feature is not available by default in Shopify. And also you will not find this feature in any of the theme because that can be achieved by application only.

Thanks,

ThemeZaa

Im still having issues with the ‘Creating a new Product Tab ’ ticket . Thank you

Hi empireart,

Thank you and yes our support team should reply within 24 working hours.

Thanks,

ThemeZaa

Hi empireart,

Please create a support ticket here: http://www.themezaa.com/support/ with your query and website access details, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Hi empireart,

Please create a support ticket here: http://www.themezaa.com/support/ with your query and website access details, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Hi elegarawatches,

Sorry, Hongo is not RTL ready, so you may need to implement custom CSS to use it for Arabic right to left text.

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa