3017 comments found.
I wanted to point out that the simple WordPress [gallery] shortcode doesn’t work. You can only see the two navigation arrows but the images do not appear. Html code of slider is on page but not visible.
For those who want to write a simple post without using Elementor or Bakery it is a problem.
Hi,
Sorry for the late response.
I’ve reported this to our dev team who will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, I have just updated the theme and i am seeing some unknown pop-up ads on my website? why is that happening and how can i fix this? kindly help.
Hi,
Thanks for reaching out.
We need a little bit more details to proceed further with your request. Would you mind sharing a screenshots or URL where we can see those popup?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, these pop-ups showing every time i refresh or visit the site. how can we fix this? kindly help, thanks! (view the screen shots in the google drive link): https://drive.google.com/drive/folders/1vMgWgoMumgg5-2ak97JaE6ngEMzOK8cl
Hi,
Seem like it’s a third-party plugin, as this popup is not a part of our theme. You can open a ticket with your inquiry at our help center and we will check that using temporary WP credentials.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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pre-purchase question: is it possible to have 3 macro portfolios and all 3 named portfolios in the main menu ?
Hi,
Thanks for reaching out.
Yes, you can create several portfolio pages using Portfolio Page template or WPBakery/Elementor widgets.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, colabrio team. In the theme, do you have the trending “marquee banner” functionality?
Hi,
Thanks for reaching out.
Unfortunately not.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
I am using the Travel Blog layout: https://ohio.clbthemes.com/demo24/How come the pagination is only up to 9 posts / 2 pages? I am pretty sure my blog posts should be about 50+ pages if 6 posts at a time?
See screenshot below:
https://app.gemoo.com/share/image-annotation/627865242664267776?codeId=PYlXnkQ8OLqXO&origin=screenshotuploader&card=627865241015906304I also made sure that this was configured:
https://app.gemoo.com/share/image-annotation/627866452419002368?codeId=vzRZWdy3N9r71&origin=screenshotuploader&card=627866450779009024Can you please help me?
Thank you!
Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there,
I bought this theme and I am enabling the Travel Blog demo:
https://ohio.clbthemes.com/demo24/How do you change it to default to “Light” color mode instead of “Dark”.
Even if I go to Theme Settings > General Settings > Color Mode, it still defaults to “Dark Mode”.
Can you please help me?
Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hi, am interested in buying this theme, 1 quick question, in the live preview, is this theme also included ? as its not in your demos
Hi,
Thanks for reaching out.
If you mean the following page then yes, it’s also available as a demo template.
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the Colabrio Team
Help Center | Docs | Colabrio
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Hello i have a grain overlay java file I put on top of everything, it works as supposed but it won’t get on top of the sticky header or the hamburger menu, why is that ? isn’t these menus in the navigator?
Hi,
Thanks for reaching out.
An additional screenshot or a link where we can check that will be much appreciated for us to proceed further with your request.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there I am interested in purchasing this theme however I am having trouble finding information with the demos. If I wanted incorporate various sections from one section in one theme into another. How would I be able to essentially mix and match these sections? I have purchased a theme in the past and once I selected one demo theme I have been unsuccessful in selecting another to view as the second demo shown instead it shows the first demo. Thank you in advance for your guidance!
Hi,
Thanks for reaching out.
A single theme only can be activated and used in WordPress. So you won’t be able to use several items at once. If you mean mixing and matching sections from different demo templates (built based on a single theme), then yes, you can install several demo templates as separate pages and reuse previously saved sections from one page to another.
Hope that helps.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you can you please provide instructions on how to switch between demos to showcase demos exactly as shown without demos combining into eachother for elementor or wpbakery pls (:
To have the demo templates exactly the way it is in our demo, you have to install them using the Demo Import menu.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I’m experiencing a peculiar issue with the theme installed on my website. Every time WordPress undergoes an update, I encounter an error message stating, “There has been a critical error on this website,” typically stemming from PHP errors. The temporary solution I’ve found is to adjust the PHP settings to 7.4, which resolves the issue. However, after another automatic WordPress update, the same errors resurface, necessitating another adjustment to PHP, this time to version 8.2. It’s perplexing why these issues persist despite the updates. I would appreciate if you could help on this.
Hi,
Thanks for reaching out.
We are sorry for the inconvenience you have. Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello
I want to buy this template
Does it support rtl?
my language is Persian
Hi,
Thanks for reaching out.
Yes, our theme is RTL compatible.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I just downloaded the demo 29 and choose all the list (theme settings, media files, etc), but when I view the page, the theme is not same as the demo 29…
Hi,
Sorry for the late reply.
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hello! if i will make a purchasing of this theme – how how many sites i will be able to use it?
Hi,
Thanks for reaching out.
You are licensed to use the Item to create One Single End Product for yourself or one client.
More info you can find here:https://themeforest.net/licenses/terms/regular
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Can I set a video as a featured image on the portfolio if im using interactive links?
Hi,
Thanks for reaching out.
Unfortunately not. As an alternative, you can use a GIF image.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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No worries thank you! theme is awesome. Will there be an update with this in the future?
We’ve added this option to our ToDo list and will check if that would be possible to implement in the future.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi! I’m trying to make a Mega menu using the Elementors Kit plugin. Is it possible at all? The whole menu styling is broken.
Hi,
Thanks for reaching out.
Unfortunately, we never test our theme with the mentioned mega menu. Can you share the plugin link? So that we will try to install and test it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks.
I’ve reported this to our dev team who is going to check that.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
We’ve checked and found a solution to make the mega-menu work. Get the following copy of Ohio Child theme, install and activate it. The mega-menu should work in that case:https://tppr.me/8FGQD0
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
I just downloaded the demo and choose all the list (theme settings, media files, etc), but when I view the page, the theme is not same as the demo (for example the image is not show up, the font color is all black, and the button color is red instead of orange). Could you help me with this? Thanks.
Hi,
Thanks for reaching out.
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
thanks for your reply. Sorry, my website has been fixed and I thought it just my website cache problem, when I clear all the cache, the theme setting was updated 
Btw, I have another error when trying to import another demo (demo 4), it always said “An error occurred while fetching file from: https://demo.clbthemes.com/asset/04/elementor.xml/da54ce6a-f0c0-40ed-a18a-b23b1cef9b8d! Reason: http_request_failed – cURL error 28: SSL connection timeout.”
could you help me with that? Thank you.
Hi,
Ensure that your server meets our theme’s minimal requirements and try to repeat the installation procedure one more time.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
I’ve repeated many times and success. Thank you.
Btw, I want to add “Read More ->” like at the post into the page. Could you tell me how? Thank you.
Hi,
Glad to hear that.
From your WP dashboard navigate under Theme Settings > Blog > Cards and switch on the “Read more” option:https://tppr.me/B2Qyh1
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, before making a purchase, I would like to confirm whether this theme is compatible with Wp Bakery, as we are not familiar with Elementor.
Hi,
Thanks for reaching out.
Yes, our theme is compatible both with WPBakery and Elementor page builders.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I would like to run the website on PHP 8.0, however, when I change the server to 8.0, I only get a white screen. When I revert to an older PHP version, it works fine again. What can I do, or have I forgotten to run the website on 8.0?
Nevermind, needed to change max_execution_time
Hi,
Glad to hear that you were able to sort it out.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you for the response, turns out it’s not. I thought it was fixed but the page was still in cache.
So if you still got any solutions to try that would be great !
Thanks
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi Colabrio Team,
I’m currently using the “Wide Grid” blog layout with your theme and would like to have the cards either load in with an active hover state so the focus image is displayed by default or load in at 50% so at least some of the focus image is showing before users hover over the card. Is there any method for accomplishing this through custom CSS?
Thanks,
Sean
What it cards show on page load:
https://i.imgur.com/Te7tcwG.png
What I would like cards to load as (active hover state):
https://i.imgur.com/NloLrFW.png
Or if it could load like this (50%):
https://i.imgur.com/vx0N76l.png
Hi,
Unfortunately, we can’t open the screenshots:https://tppr.me/5cDfw1
Please open a ticket with your inquiry at our help center and there will be a form to upload your previews.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Does this link work? https://imgur.com/a/ED32wr9
I’ve opened a ticket in your help center with the same information at: https://colabrio.ticksy.com/ticket/3596741
Thanks for getting back to us at our help center.
We’ve already answered your ticket, please check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello. Pre-sale questions:
Is it possible to import the entire collection of demo home pages or am i only able to select one home page?
I ask because i would like to use different home page designs for different landing pages on my site.
Thanks.
Hi,
Thanks for reaching out.
You will be able to import as many home page templates as you need and use them as separate pages. But you can install them one by one only (there’s no bundled installation feature).
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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