1213 comments found.
Hi!
I’m having a problem with a button on the checkout page. The button at the bottom to place your order works for Paypal and Direct Credit, but not if you choose to pay by credit/debit card. Is this a problem with the theme that you can help me with, or is it a problem with WooCommerce?
Kind regards, Sue Shiloh Plastics
Hi plasticpack,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, some problems with the website. 1. Outdated update for woocommerce. Version 2.6.0 of boxshop/woocommerce/myaccount/my-address.php is deprecated. The core version is 8.7.0. How do I activate it? 2. My shopping cart has some texts in English. But, I need to have all the texts in Spanish. Waiting for your prompt reply. Regards, GERALDINE
Hi glastres,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
When importing the demo data, encountering the message “Whoops, there was a problem importing your content” indicates that errors have been detected within the theme. It’s crucial to address these issues promptly to ensure a smooth and successful import process.
Hi lendikbg,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Have a nice day!
I want tp purchase this theme named Boxshop but have some questions regarding this theme. 1. I want to make a website like Smartprix-https://www.smartprix.com/. Please consider that I need every functionality of this. 2. Basically, I want a customizable affiliate website that includes a woo-commerce product listing with three buy buttons that will be redirected to Amazon, Flipkart, & chroma as well. 3. The Home page Should contain blog posts and product listings as well, like Smartprix. 4. Is it compatible with the Gutenberg editor or Elementor? 5. Can I change the colours of the theme? 6. A blog section containing a collection of blog posts should be there. 7. If I click on a product like a TV on the home page, it will be redirected to the specific product page like Smartprix; for this particular product page, there will be a read more button under the product specification that will redirect to the particular blog post. 8. I want custom filters and compare features for WooCommerce product listings and products. 9. It should be highly SEO optimized and passed on Google Core web vitals.
Hi officevmone,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hello, is it possible to sort in the first page, I have portfolio items sorted by title name.
But, when I open an item, “previous” and “next” buttons follws a chronological order.
Is it possibie to have navigation buttons “previous” and “next” following the alphabetical order too?
Which file I should look at? Is it possible to edit it in theme child?
Thanks
Hi abcmkt,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hello. I buy the theme box shop, but now slider revolution ask for a license key again and the other i have into the text file it not works. It gives me a message the license error.
I dont know what to do.
Thank you.
Hi jdcgr,
Please read the article at the link https://skygroup.ticksy.com/article/10856/
Best regards,
Hello. when i add a product into a cart.i have a green message in top of the screen. Item added to cart. how do i hide this message ?
Hi infomanuko,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hello, in my products on imactsnap.eu, there is a “compare” button. Firstly, the compare button is not functioning, and secondly, I want to remove it and replace it with “add to cart.” How can I make this adjustment? You’ll see three products on my homepage right at the top, and that’s where I want the changes to be made. Can you assist me with this? Thank you in advance.
Hi Esli123,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hi, I’ve purchased this them, but I am not able to instal it. It seems that it is not compatible wth Wordpress .4 Can you help me please? Regards
Hi carinesenahoun,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hi! I have a little problem with BoxShop. In variable products that have 2 prices depending on the quantity of the product, I have an issue where if I apply a discount to those prices and set the “Show Sale Label As” option to “percent,” the number doesn’t display correctly. It displays correctly in simple products with a single price but appears incorrectly in variable products. Can you help me with that? Kind regards! Juan Manuel
Hi bovart,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hello, What is the last Version of BOXSHOP Supermarket 01 ? Thank you. Sylvain
Hi Silogest,
The Supermarket is the home page of the Boxshop theme. And the Boxshop theme latest version is 2.1.1
Version 2.1.1 - 23 Oct 2023 - Updated: Slider Revolution 6.6.18 - Updated: WPBakery Page Builder 7.1 - Tweak: compatible with WordPress 6.3.2 - Tweak: compatible with WooCommerce 8.2.1
Best regards,
How can I request a refund since the theme asks for a license for other things to export and install many plugins
Hi espino19,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
We don’t ask for any licenses after you have bought the Boxshop theme on ThemeForest. Please read the article at the link https://skygroup.ticksy.com/article/10856/.- To install and import the demo content of the Boxshop theme, please read the document at the link https://docs.theme-sky.com/boxshop/#installation or see the video at the link https://www.youtube.com/watch?v=CoCDs37v8NE&list=PLbyF_EROfxJTroIrh71ZmCWIhz7SVzTKy&index=1.
Best regards,
hello, i want to ask if I can use it for an affiliate product
Hi b7anan,
WooCommerce supports the affiliate products. Please read WooCommerce documentation https://woocommerce.com/document/managing-products/#adding-an-external-affiliate-product
Have a nice day!
How can I place the “Add to Cart” button under the product and not showing as an icon on hover?
Hi Laan-webdesign,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I made it, but now demanding me to update. While you guys put an update to change this layout. So how can we solve this ourselves? There is nothing in your documentation how to do this ourselves!
Never used support, now I have to pay 35 USD for fixing a thing you guys changed in an update?
Hi Laan-webdesign,
Because this relates to your custom code which we don’t manage. So, first of all, please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details about your issue. Our support team will help you check it.
Have a nice day!
That is not true.
Hi Laan-webdesign,
We have replied to your ticket. Please check it again.
Note: Please renew your support. Because it expired 3 years ago.
Best regards,
Hey there! my site is built with your theme Box Shop. The site audit is showing hundreds of boxes AJAX links which are constantly getting recreated and they are visible as errors. Let me know how to get rid of them and also inform me why are they getting created
Hi Bilal-,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hello, is it possible to change the slug of “Portfolio” section? We need to change it from “portfolio” to “client-portfolio”, so that instead of the url http://mysite.net/portfolio/my-item/ we’ll have this other one: http://mysite.net/ client-portfolio/my-item/
PS: Actually I’ve already posted this question yesterday but today I can’t find it anymore. So if there is a duplicate, I apologize!
Hi abcmkt,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Installing theme from uploaded file: themeforest-wrPuIuK6-boxshop-responsive-woocommerce-wordpress-theme.zip Unzipping files…
Installing theme…
The specified package could not be installed. The theme is missing style.css stylesheet
Theme installation failed.
Hi truongkienthuc,
Because you installed the package which contains documentation, license, PSD, ..., not the installable package. You need to extract your package and install the boxshop.zip file. For more information, please read our documentation https://docs.theme-sky.com/boxshop/#installation and watch our tutorial video https://www.youtube.com/watch?v=KpnF2muMC5o&list=PLbyF_EROfxJTroIrh71ZmCWIhz7SVzTKy
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
The website geniusgiftshop.co.uk has gone very strange and the layout is broken. I have installed the latest version of BoxShop but it hasn’t fixed it. I have just paid for a new support contract in the hope that you can help fix the issue.
Hi byates80,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
I would like some help setting up the portfolio section on this theme
Hi DispiritoDesign,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hello, I have an issue on my website. It is impossible for our customer to choose a variation in products. I have message that some php files are obsolete. Is it possible to help us?
Hi amsamgram,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
