5241 comments found.
I have two websites. I purchased this template and activated it on one of these websites. Now I want to use it on the other website. What is the way to activate the Jannah on two websites of the same owner?
Hi,
Thanks for your interest in our theme.
According to the regular license of ThemeForest, you have to purchase a regular license for each website. This applies to all themes on Themeforest not just Jannah.
Please check the license terms here http://themeforest.net/licenses/standard and this article for more info on Theme licenses and activation https://jannah.helpscoutdocs.com/article/188-theme-licenses-and-activationBest regards
Meu tema Jannah do nada passou a não exibir ou exibir de forma errada vários blocos de posts. Carrossel e Breaking News não aparecem de jeito nenhum no site. Meu site ilhacarioca.com e nosso e-mail contato@ilhacarioca.com.br ou contato@bakari.com.br
Hi @agenciabakari!
Thanks for using Jannah.
Make sure you have an active support period and please create a support ticket using the link below our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you! Best Regards.
Eu adquiri o tema e paguei por ele. Ainda tenho que fazer conta?
Hi @agenciabakari!
Thanks for your interest in Jannah.
When you purchase the theme you get 6 months of free support, if this period has expired you need to renew it to be able to open a support ticket.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
hello ineed dimo to contorol panel of wordpress to see the options are u have ?
Hi @mahmoudegypte!
Thanks for your interest in Jannah.
Currently, there is no live demo for the dashboard, you can check the theme documentation here https://jannah.helpscoutdocs.com/
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
hi there! i uploaded a banner add as per the dimensions mentioned on the theme, but the image quality is too low, unable to read the text as it is blurry. but then when i try to upload high dimension resolution image, the image gets too big on the header.please help how to fix this
Hi @nauman143!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
My site has been hacked and the site description has changed as I see page source code on google. How can I access the file to edit?how to edit my web page source code on cpanel?
Hi @cashu12!
Thanks for using Jannah.
Check the Tagline option in the WordPress Settings > General, also if you are using an SEO plugin you need to check the plugin’s settings most of them have an option for the description meta tag.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Good morning, Is there a way to export tielabs views to a standalone view counter plugin? If I buy another license, could you help me with that? thank you
Hi @gabrielel1370!
Thanks for using Jannah.
Unfortunately, that is not available.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi there,
Is there a way to show the comments on a single page … I.e. shows 10 comments and then a clickable button “Load More Comments” shows the next 10 commends (like ajax load more option for comments).
Currently, The compact the comments option is available but it hides all the comments at once. We need to show few comments before this button.
Screenshot: https://prnt.sc/5vBt9hKzwdMu
I would appreciate If you provide a piece of code for this.
Alternate, You may add this feature in the next update like other famous theme.
Thanks and regards
Hi,
Thanks for your suggestions, it is appreciated.
The current version doesn’t support that, and We’re not working on that at the moment but add them to our ideas repository: http://tielabs.com/members/submit-your-idea/.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Have a nice day!
Best Regards.
It would be interesting if you allowed the mega menu with photos to be allowed using custom pages, because it is only possible using the categories. That option would be interesting.
where i can fix this show on google speed:@media (max-width:1500px){.side-stream{display:none!important}
Hi @cashu12!
Thanks for using Jannah.
This code is auto-generated if you set a value for the “Show ads if client screen width >= (px)” option in the theme options page > Advertisement > Float Left Right Ads section
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Unable to submit sitemap page. Error : Your Sitemap appears to be an HTML page. Please use a supported sitemap format instead.
Hi @hayabusa12!
Thanks for using Jannah.
You need to use an SEO plugin such as Yoast SEO to generate an XML sitemap.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
unable to update theme manually check this attachment : https://www.rebrand-ly.cfd/oxqkz
Hi @hridoythebest!
Thanks for using Jannah.
This is a core WordPress issue not related to the theme, check the other methods to update the theme here https://jannah.helpscoutdocs.com/article/169-how-do-i-manually-update-the-theme-to-the-newer-version
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello, I come to report a possible visual bug.
I noticed that in Google Chrome, when we click on the option to load more news, the button animation looks weird, with a strange appearance.
https://i.imgur.com/q9Hfg8F.jpegAfter we click and the animation happens normally, the button has a flashing character, as if it were to type something there.
https://i.imgur.com/zD8wnqO.jpegThis is happening on my website, however, it is also happening on the main demo website that you provide. The prints were made on it.
I did tests in browsers like Brave and Edge, and everything is normal in them, so I think it could be something with Chrome.
Hi, my friend checked the site on his Google Chrome, and he informed me that the same thing happened too.
Hi @WeslleySim!
Thanks for using Jannah.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so send us an email via our profile page and include your site URL with wp-admin access so our developers can investigate.
Thank you, we look forward to serving you!
Best Regards.
Hey how’s it going? I don’t know if it was very clear on my part, but I did the tests on the demo site you provide, https://jannah.tielabs.com/demo/, and the same problems that I reported are happening there too.
Furthermore, in the Chrome browser, when we click on the characters of some text in the publication, a flashing character appears for typing.
This is all happening on the website you provide.
I already understand the problem! Thanks.
Hi,
We’ve been using Jannah Theme for a few years now, we are currently stuck on version 5.4.7 because updating breaks parts of our website.
We are investigating ways to improve our LCP and FCP of Google’s Page Speed Insights. Would anything added since 5.4.7 help remedy that problem?
It would likely be quite expensive for us to upgrade so I wanted to check first. Thanks!
Hi @ghcaptaincamper!
Thanks for using Jannah.
Yes, big improvements have been added in version 6.0.0 and 7.0.0
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello, I will set up a site with binance referral code. The thing I’m wondering about is, can we buy a single license and use it in as many subdomains as we want, or will we need to buy a license for each subdomain?
https://startupcentrum.com/tr/girisim/binance-referans-koduHi,
Thanks for using our theme!
Yes, check this article for more info on Theme licenses and activation https://jannah.helpscoutdocs.com/article/188-theme-licenses-and-activationBest Regards! TieLabs
Hi,
We have an Arabic technology news website and we are looking to change our WordPress theme, we saw that you have great reviews and we already migrated another English news site to your theme, but we need a help in the migration of Arabic site , so we want to get connected to your team so we can arrange how we can move our website and arrange for a monthly support and development enhancement to our website with your company.
so could you please get back to me with the best contact for that so I can connect him/her to my team.
Hi @menatech!
Thanks for using Jannah.
We have sent you an email.
Best Regards.
Hi @tielabs!
Thanks for your reply, and we just sent an email.
Best Regards
I didn’t get an answer to this question.
Is it possible to set just one page as full page? I want only the map to appear on my map page, apart from the Header. How can I do that.
Hi @manaliz!
Thanks for your interest in Jannah.
Yes, you can hide the header and footer on certain pages, kindly open a support ticket and our team will be more than happy to guide you.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hello, is there an option in Jannah that allows me to put a legend with a logo for Sponsored Posts like the Foxiz theme has? If that option is not available, it would be a good suggestion to incorporate it since there are several advertisers interested in sponsoring specific posts or topics. Thank you
Hi @alfredodacos!
Thanks for your suggestions, it is really appreciated.
There is no option like that in Jannah, you can add it as a feature request in the ideas section on our website. http://tielabs.com/members/submit-your-idea/
Best Regards.
Hi, i think the Jannah Speed Optimization plugin conflicts with the Redis Object Cache plugin. In particular, the layout of the main menu stops working
Hi @spythebest!
Thanks for using Jannah.
It is recommended to use on;y one cache plugin to avoid any conflicts, if you are using an advanced cache plugin just disable the Jannah Speed Optimization plugin
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
amp Ads I saw that you support only two places at the beginning of the topic and at the end of the topic. Is this true? Or can I add more than two ad units?
Hi @mahmoudegypte!
Thanks for your interest in Jannah.
There are 7 ad spaces on the AMP pages, Below Header, Above Footer, Above Content, Below Content, and 3 Article inline ads
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hello,
Looks after update the theme there is issue in some posts
the Share Settings and More posts as spread over the entire width of the page and becouse that the side bar is dragged down as you can see in the url.
Here is URL from site for exmple: https://rb.gy/7zbr1j
may i ask your advice please ?
Thank you
Hi @nitzanginsbergta!
Thanks for using Jannah.
This is not related to the theme, some of the posts contain au unclosed div which causes this issue, this code might be added in the editor itself by mistake or added via a plugin.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
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