270 comments found.
Hi there, we have a new Wordpress setup and can’t access the license, as it says that we have to deactivate it first (which we can’t anymore). Please deactivate this license for http://52.7.242.219/, so that we can activate it on our live enviroment. Thank you so much
Hi vexelpro,
We have manually deactivated license from http://52.7.242.219/,, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hello,
I want to play an instagram reel/video in a loop on homepage. Please help me how to do this?
Thank you
Hello GauravBhatia7,
Instagram video cannot be used as background video, but you can use HTML5, Youtube and Vimeo video as background video as per this demo page – https://litho.themezaa.com/video/
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Thank you ThemeZaa team. I have got your response in my support ticket.
And thank you GauravBhatia7 
ThemeZaa
Hell is posible in your shop theme https://litho.themezaa.com/home-fashion-shop/ have the products by category URL Example i click in man collection and show all prodcuts not only category man. And the slide is posible change the height ? Thanks
Hi dacovi,
It is just a demo site with demo data and Man collection is linking to shop landing page with listing of all store products. But you can assign products to your desired categories and then that category will show assigned products only.
Yes you can adjust the height of the top hero section.
Thanks,
ThemeZaa
Thanks. i going to buy the template
And thank you dacovi
For any queries or issues you can please create a support ticket here: https://www.themezaa.com/support/, so our support team can check it and guide you as needed.
ThemeZaa
Hello, Litho was released in 2021, since then no improvements or new demos have been seen. Will they release a new theme or new demos?
Hi MarceloTech,
We have added one Dentist demo, added some new widgets and settings and update theme regularly. We will keep theme updated and yes may add new demo in the future update.
Thanks,
ThemeZaa
Filters on mobile view. If you have a lot of filters, it is not very usable on mobile if you choose “List”. The solution is the drop-down menu but it isn’t set up graphically well… you can’t tell it’s a select, the little arrow is missing… can it be fixed better?
Hi grafikridesign,
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your queries and admin access, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hi, after this latest update the entire portfolio disappeared, it tells me the content of the page could not be found, my support has expired.
Hi grafikridesign,
We have already tested Litho latest version in our live demo site and it is working fine, so there may be any other conflict in your WP setup.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your queries and admin access, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hi, I just left a support ticket. Please help us to respond. Thank you so much
Hi darin_naina,
We can see your support ticket is replied already.
Thanks,
ThemeZaa
Hi, I’m encountering significant issues with your theme when Elementor Pro plugin is activated. I submitted a ticket and outlined the issues i am facing (ticket #999229520) can you please check and have this resolved at the soonest. Thank you in advance for your help.
Hi creativeconcepts0,
You should get reply on that ticket from our support team today itself.
Thanks,
ThemeZaa
Hi there, we have a new Wordpress setup and can’t access the license, as it says that we have to deactivate it first (which we can’t anymore). Please deactivate this license for https://adsbycore.com, so that we can activate it on our new setup. Thank you so much
Hi msimeon,
We have manually deactivated license from https://adsbycore.com/, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
For any other queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Wehre is the svg image? I just bought this theme and installed it. Getting an error that alias for slider revolution is missing?
Hi oceanbreeze-rentals,
As per the error message you mentioned above, it may be possible that the revolution demo slider used in your page is not imported and hence missing. So you can please import the revolution slider demos and that should help.
As this is not a support plateform and meant for pre-sale queries only, So for any other queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hello,
I hope you’re well,
We are in trouble when we are trying to update Elementor since august 2023.
We are using WordPress & Litho Child.
At each time, we have a white screen after the update.
We received last week a warning about high risk vulnerability.
We are without solutions from your service despite our differents contacts for months.
Thanks in advance for your time,
Hello Philea-Patrimoine,
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your WP admin access, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hello, I have seen that they released version 2.0 but I have not seen that they fixed the conflict with Gutenberg. Fixed release update?
Hi MarceloTech,
Would you be so kind to explain more which conflict of Gutenberg you are referring to.
For any other queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Kindly de-register my purchase licence from nextganda.com. I need to use it on final domain. Please
Hi semiganda,
We have manually deactivated license for you, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi, I registered the license on a live development domain (https://giuliob5.sg-host.com/) now I have to register the license with the production domain, can you deactivate the license?
done by myself sorry. Another thing, I noticed some errors in the console with your active theme and the Speed Optimizer by SiteGround plugin there are various errors:
backbone.marionette.min.js?ver=2.4.5.e1:24 Uncaught TypeError: Cannot read properties of undefined (reading ‘vent’) in https://giuliob5.sg-host.com/wp-content/plugins/ elementor/assets/lib/backbone/backbone.marionette.min.js?ver=2.4.5.e1
Uncaught ReferenceError: Marionette is not defined in https://giuliob5.sg-host.com/wp-content/plugins/editore/assets/js/common-modules.min.js?ver=3.17.3
common.min.js?ver=3.17.3:3 Uncaught ReferenceError: Marionette is not defined in https://giuliob5.sg-host.com/wp-content/plugins/editore/assets/js/common.min.js ?ver=3.17.3
Uncaught ReferenceError: elementorCommon is not defined at CustomIcons.onInit in https://giuliob5.sg-host.com/wp-content/plugins/editore-pro/assets/js/admin.min.js?ver=3.17.1
if I change fear the problem of fucking
Hi luckystk88,
We have checked Litho theme and our demo site but there are no errors generated as per your above message. And also above most of the errors are coming from your editore plugin.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi raonhyojunglee,
Please create a support ticket here: http://www.themezaa.com/support/ with your query and WP admin access, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
I need to re-install my website and now I cannot activate Litho because it says the license is already in use. Currently it is connected to https://www.iowabusinesslawyer.com.
Hi newz2000,
We have manually deactivated license from https://www.iowabusinesslawyer.com/, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi there, I have transferred my website to another domain. And unfortunately, I did not deactivated the license. Now In the new domain the purchase code is not working says I have to first deactivate it in the old domain which I cant access. Can you please do this manually and we’ll take care moving forward?
Thanks for your support in Advance.
Hi theintellify,
We have manually deactivated license from your old domain, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
We found a problem where Litho theme and Elementor plugin have conflict.
We couldn’t view the website and edit the pages.
It has been only 1 month we purchased the theme and now we are having problems like this. Please help us to fix this issue.
Hi vadi64,
Litho demo site and many other websites are working fine with Elementor, but there may be some other conflict of other plugins or server config. So for further investigation of your WP site please create a support ticket here: http://www.themezaa.com/support/ with your access details and our support team will check it for you.
Thanks,
ThemeZaa
Yesterday I already shared with you the access and the website looks so critical. What’s going on? Have you started to check the website? Please do update me the status immediately.
Hi vadi64,
We can see your support ticket is already replied today, you can please check.
Thanks,
ThemeZaa
Hi there, I am transfering my website to another domain because the old domain expired and it was stolen though I had not de-registered it. But in the new domain the purchase code doesnt work. says I have to first deactivate it in the old domain which I cant access.
Hi semiganda,
We have manually deactivated license from your previous domain, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi, I just bought the them and am trying to import it into wordpress. I get the message that a critical error occurred. I tried this several times. What can I do?
Hi norbertfalkweber,
Please check this article – https://help.market.envato.com/hc/en-us/articles/202821510 and if this do not help then please create a support ticket here – http://www.themezaa.com/support/ with your query and WP admin access, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
