996 comments found.
hi, how can i remove the vendor registration? we want to post events from only one company.
thanks
You can disable package in Events >> Settings >> Package and Disable Role Vendor setting in Events >> Settings >> Role.
i set the “Enable Package” to “No” but when registering it still gives the option for vendors
You can turn off it. Read here https://ovatheme.gitbook.io/meup/login-register-user/setup-login-register#id-9-remove-vendor-option-in-register-form
thank you so much
You are welcome!
Hello, where do go to activate the captcha features. I do not see it anywhere.
Hi, Please read here https://ovatheme.gitbook.io/meup/login-register-user/recaptcha-settings. If you don’t see this option, please check sure you updated the theme to latest version.
When I clicked on the link you provided,. I got a page not found.
Okay. Thank you. One more question. Will we have the option of box office in the future?
The link you provided does not display the same in my dashboard. The login setting is not under the ticket menu. It is under the wordpress general settings and I am only seeing the general setting options that asked me to assign pages or use the shortcodes.
Please check surely you update the theme and plugin to latest version.
Hello, the code for the app is not working. I’ve had 2 developers tried creating the app and they both said the file is incomplete. Can you say why I am having this issue please?
I’m not sure about this. Can you show some screenshots about this ? Also you can download app from our host and install it in android OS.
Where should I attach the screenshot?
Hi, you should make a ticket here https://ovatheme.ticksy.com/
Your user manual on reCaptcha doesn’t work at all. How to enable it on Regeiter and Login really?
Please explain more about this. Read here to know how to setup recaptcha: https://ovatheme.gitbook.io/meup/login-register-user/recaptcha-settings.
I need support ASAP. I opened a ticket a few hours ago: #3609916 Please help. Website needs to go live very soon.
Please check your ticket.
After updating unable to purchase one ticket. user has to select at least two tickets to enable the submit button. Yes I have double-checked the ticket settings and it’s set to the minimum tickets to one. How ever user has to select two tickets to enable the submit button.
Second incident is their is a payment method as Stripe I didn’t activate the stripe but their is a strip option under payment method need to remove that as well. Thank you.
Hello, I have tried the purge all on the lite speed cache and nothing changes. I still need to select at least two tickets to make a reservation. Please help to solve this issue
Hello, I forgot to mention that I also create a new event and Check the ticket issue it’s still has to select two tickets to submit. Please kindly help me to remove Stripe and Paypal from the payment method. I didn’t activate them on the event Settings. Its set to No on the Active status. Thank you.
Please contact me here https://themeforest.net/user/ovatheme#contact
I have sent you a message. Please help me to solve that issue.
Hello,
Is it possible to integrate the system with WhatsApp Business Cloud to send tickets via WhatsApp?
Currently the theme doesn’t support this feature.
Hello
Is it possible to send attendee photos to generate badges to be displayed on the smartphone screen?
Thank You.
No it isn’t. You have to customize this feature.
I was wondering if it is possible to use the events calendar part of this theme as a plugin, the site I am needing it for already has a theme, or do you have a plugin for events? thanks for your help
You can’t use it for this.
Is there any options for countries. As we can see in create event frontend form only states and cities. I want like Countries >> States >> Cities. How can I add that?
No it isn’t.
Can I change logo in pdf ticket. If Yes, How?
Yes you can. You can change it in per event.
Hello, after the last theme update, the vendors profiles are not working properly. When the vendor tries to upload an event picture it’s not possible. Also, it’s not possible to upload a vendor profile picture. Please see https://snipboard.io/tGY54i.jpg When the vendor tries to save the event it receives the message “You don’t have permission to add new event”. Regardless of the error message, the event was created (without pictures) but when the vendor tries to edit the event, the same error message appears again. Please see https://snipboard.io/dyUHfE.jpg At the moment the vendors are enabled to create events. Could you help me to solve the problem? Thanks Nikolay
Hi, Please check surely you updated the theme and Event List plugin to latest version. Also try go to Events >> Settings >> Role >> Choose again capacity and save again.
Thank you, that was the problem, somehow the vendor settings were changed. Now everything is OK. I have a quick question – Is it possible to set different taxes for event tickets created for a specific event?
You can change Tax for special event and it apply for all Tickets of that event.
how to skip signup page to checkout
where i can download APP to scan QR code? how it works?
Is this a one time payment or i have to renew annually? And incase i need customization are you opened to that?
You payment once for buying theme. Free 6 months supports.
Customize: it isn’t included in theme, so you have to pay fee for this.
Please i would like to have a discussion with you about customization.
Please contact me here https://themeforest.net/user/ovatheme#contact
Hello, I see you have a app code for IOS. That was not in the file when I purchased. How do I receive that code?
You have to find code in “Code” folder of package theme. Please read here https://ovatheme.gitbook.io/meup/application-scan-qr-code-in-ticket/customize-app
Thank you
We added feature: Admin approve a user become Vendor.
Hi
Could I sell 2 or more tickets and get each attendee’s names to show on respective tickets?
Thank you.
Yes it is. You can check this in our demo.
Great!
1. I didn’t see the attendee name on your demo ticket, it only contains the name of the customer (buyer).
2. One more question. Is it possible to define event extra services for attendee? For example, the event has an extra fee if parking is required. Or an extra fee if the attendee wants an event hat.
Thank you
Hi,
1: If you choose buy 2 tickets, you will have an option for this. Check here https://prnt.sc/KDzcDov-TGlX
2: We will develop this option in the future.
Thanks!
Hello,
Sorry, but I forgot to ask if it is possible to show the “attendees” names on the ticket, not the “buyer”. Is this possible.
Thank You!
Like our demo: the customer will insert name for per ticket and the theme only supports insert name of ticket here.
OK. my question is to show the attendee name on each respective ticket.
Check here https://prnt.sc/Jt32tC-IPZTX . I think it is simple to understand.
Hi Why does it say sold out even though there is tickets available? I see negative on the number of tickets. Why is that? This has happened a couple of times… https://prnt.sc/BRoPT0Bsp3qN And this is the event settings: https://prnt.sc/eUahOZAW3T3J
And I can assure you they have not all been bought.
Afterwards, I increased the total number here: https://prnt.sc/oOYz4dYnEYkb See what I have: https://prnt.sc/Jsevez4oGHxw
Why does this happen?
Please check surely you updated the theme and event list plugin to latest version.
Under member account page, the “My profile” tab is showing this https://prnt.sc/8YmPi3WNRvdr
Other tabs are working fine just the profile tab shows it https://prnt.sc/dpKkn7ccIEGP
What is wrong?
Did you update the theme and plugins to latest version ? Please go to Events >> Settings >> Click save again and test again. Also show some log in your server.
hi. Is it possible to download the PDF as soon as you return from the payment getaway? In the old way, the user should enter the My Reservations page and download the ticket there. Is it possible to download the purchased ticket or tickets on the “Thank YOU” page as soon as the ticket is paid?
No it isn’t. You can insert link to redirect to “My Booking” menu.
Hi, Can’t you consider this in the next updates in the developments?
We will consider it soon.
Hi, Your theme looks great, and thank you for the hard word. My pre-sale question: Can you do customization jobs to fully adapt the theme to my needs if requested? Regards
Let me know your requirements
Please, can I have your email, so that I can send you those requirements please
contact me here https://themeforest.net/user/ovatheme#contact
Hello, the code scanner only works on Android. Do you plan to update the version for IOS?
Currently we provide code for build app in IOS. you can use that code and submit to Apple Store.
