Hi friend,

We appreciate the reviews from you, and we always do our best to meet and exceed your expectations. Thank you very much for trusting and appreciating our products and services.

Hi friend,

To change “from” text, you go to Edit default theme content: https://prnt.sc/nKR5oBDjt-pb

Then search “from” on search bar -> Scroll down to Product price -> change text here:

Hope this helps you.

Hi Friend,

You mean you want to change the theme to use our theme for your website? If yes, it is Yes

You can buy and use it for your website

Hi Friend,

The support time for your theme license has expired. You need to renew it because each theme only has 06 months included in the license: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support

Hi friend,

Rest assured that this invitation will not expire soon as you mentioned. In any way, we have accepted it and can now log in. The reason we have not been able to assist you with your issue yet when you open a ticket is that your ticket has not verified the license. Additionally, we have recently received your login invitation. Please don’t worry, our team is diligently reviewing your tickets and will respond to you within a few hours.

Thank you so much.

Hi friend,

This is the app’s text, so we don’t have a setting to remove it. However, we can help you remove it in your code.

Please open a ticket https://halosoft.ticksy.com/ so we can help you handle it. In case your support period has expired and cannot open a ticket, please extend support here:https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Thank you so much.

Hi Friend,

Thank you, can you check back the ticket id? we cannot see any ticket with this ticket ID to help you

Hmm weird, I looked the ticket ID but it is as I sent.

Ticket title is this: Limited Font Weight Options

Hi friend,

Thank you so much for your information, we got it.

We replied to you via your ticket, please keep in touch with us via your ticket.

Hi Friend,

The Ticksy system may need to refresh manually for the support extension. You can post a comment on this ticket: https://halosoft.ticksy.com/ticket/3598719/

Your new ticket has been created: https://halosoft.ticksy.com/ticket/3604236/

It can wait for a little time to let the system connect with Envato. Thanks

.

Dear friend,

We can help you by changing the code. Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.

I already sent a ticket 2 days ago and didn’t get a reply that’s why I posted it here

Hi friend,

Our team just replied to you via your ticket, please help us check it.

Thank you so much.

Hi friend,

Thank you for your interest in our features and giving us the opportunity to address your questions.

I’m pleased to announce that our theme provides the features you’ve suggested, including showing “Sale”, Google Listings, as well as Review requests after purchase. However, the feature to display video in Listings is temporarily not supported in our theme. The reason for this is that we primarily focus on selling products and not on video introductions. Additionally, we have checked on the Dawn theme and some Shopify themes, and they also do not have this feature. We hope you understand this situation. And of course, we will endeavor to research and develop it in the future.

We apologize for any inconvenience this may cause and sincerely hope that you will still find our theme helpful and suitable for your business needs. If you have any questions or need further assistance, please don’t hesitate to contact us. We are always ready to assist you at any time.

Hi Friend,

That function is to help users can go directly to the main menu level. If you remove them, users cannot click to go to the category level which has sub-categories.

You should consider this, or if you want to show menu in a different way, you can tell us

To remove it, we will need to do by coding the menu structure, if you need our help on this, we can help you

Hello! Thanks for the quick response. Okay, but how do I make products appear in the main category? Because at the moment they only appear in the subcategory.

Hi friend,

To handle this request, you go to Theme settings -> Product card -> Set up for Product card -> choose Portrait or Square:

Hope this helps you.

Hi friend,

1st Please also Tell me is possible to display 2 Drop down option in 1 Row https://ibb.co/CvHN0VJ

—> We can help you by changing the code. Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.

and Also show 2 row at sticky cart Bar. currently your theme only show combine 2 option in 1 section

2nd Please also Tell me is possible to create Tiered Discounts at product page

—> With the above 2 requirements, we will need you to provide more screenshots or a clearer explanation so we can answer exactly what you want. So please help us open a ticket to receive support in this case.

Thank you so much.

Hi friend,

In case you bought 2 licenses, on your download, it will show as the below image:

And this is the instructions to get the license theme: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code

Hope this helps you.

Okay, Thank you..

Hi friend,

Our team replied to you 22 hours ago, can you kindly check it and keep you in touch with us via your ticket?

Please note that we try our best to monitor tickets all throughout the day. However, this is not always possible due to different time zones and the volume of inquiries, response times can be up to 24 – 48 hours Monday – Friday, preferably 24 hours.

MON – FRI: 08.00 AM TO 05.30 PM (GMT+7)

SAT – SUN: CLOSE

Thank you so much.

Hi,

Please open a ticket at this link: https://halosoft.ticksy.com/ and verify your theme license for Ella so we can support you. Thank you

Hi Friend,

Thank you for your interest in our theme.

To sell digital products, you just need to install this free shopify app from shopify: https://apps.shopify.com/digital-downloads

We also use it to send the download link

Dear friend,

Thank you for contacting us.

After reviewing the first image you provided at https://prnt.sc/yNY0oGXcMVqs, we noticed that you are editing on the source of Ella version 6.5.4. However, upon examining the second image you provided at https://prnt.sc/tjmmqUSoQIQm, we found that your live website is currently using a different source, not the source of our Ella theme. Therefore, you will not be able to see the changes you made in the admin panel.

To review the changes you made in our Ella source, please follow these instructions:

Once you have finished customizing, click on the three-dot icon and select “preview” https://prnt.sc/zIEEyOgCEt4h. Next, click on “Share Preview -> Copy Link” and paste that link into the URL bar https://prnt.sc/NoHURc4ajI8F. Only when you complete these steps will you be able to see the changes you made in the Ella source within the admin panel. This guide applies only if you have not published our theme. If you have already published the Ella theme, you can check those changes on the live website.

If you encounter any difficulties or have any questions, please contact us through our support channel at https://halosoft.ticksy.com/. We will provide immediate assistance. Please make use of this resource to ensure that your experience with our product is the best it can be!​

Hi there,

Could you please share the email or ticket through which the vital team has been contacting us? We are unable to locate this information.

Additionally, rest assured that our team is always here to assist you with any adjustments that need to be made from our side.

Thank you!

Hi, there

Sorry for late response

Here is the ticket no.#3434707

Thank you..!

Hi, what is your ticket number?

We cannot find it with this username: faustinorodriguezalmaraz

My ticket number is 3594224. As for now, staff has respond with some information request that I have provided.

Thank you.

Please follow the ticket for updates.