Hi,

We Have send your team invation for collaborator request with Code on Support Kindly Check and solve Our Issue Urgently

Thanks

Hi,

Kindly Check on this Ticket https://halosoft.ticksy.com/ticket/3628726 we have Send Collaborator Code and Also send invitaion for staff account to check the issue on urgent basis

Thanks

Hi friend,

We are working on your store, we will get back to you in the next few hours.

Hi friend,

To set up products for Related Products, you will need to use the Search & Discovery app. In case you want to have products from the same collection, you will need to set up manually for each product.

- Go to Search and Discovery app -> Recommendations: https://prnt.sc/vfzLb_VmJRdE​

- Then, for each main product, you will need to select products from the same collection for that main product: https://prnt.sc/3YVNmHDM8lnW

Hi friend,

This function still works normally on our demo, you can test at this link: https://new-ella-demo.myshopify.com/

We think you have set up the currency format incorrectly. To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.

Hi Friend,

You can follow this instruction: Theme Settings -> Scroll down to the bottom -> Sticky Notification Bar: https://prnt.sc/qOm1WcTaYlm9

Hi Friend,

Luxwatches is a child theme separately from Ella source so we have not updated this theme to shopify 2.0, you can continue using this theme or switch to use Ella theme source to access the newest theme features and layouts

Hi friend,

Certainly, we offer design services for customer. We have a team of experienced and creative designers who can create unique and professional themes to your needs. Please help us to submit a ticket at this link to discuss this case: https://halosoft.ticksy.com/​

Thank you so much.

hello, we have submited ticket. please check and reply . thanks

Hi Friend,

Thank you, our team will estimate and provide you the cost asap

Hi friend,

We got your ticket 6 hours ago. Let us check and keep you updated ASAP.

Thank you so much.

It is very strange, let us check and update you asap for what is causing this or it is from a conflict

Thank you for the quick reply, I just responded to the ticket with video recordings to help explain the issue. Waiting for your reply. Thank you

Let us check it for you. Thank you so much.

Hi Friend,

Yes, you can use ella for the online coffee shop, our other customers are also using ella to create an online coffee shop, if you want to see the showcase, you can create a ticket here, we will send you: https://halosoft.ticksy.com/

please send me

Hi Friend,

The product data loading will load following the scroll to optimize for the website performance. It will impact to the speed much if you load the product data all at once when going to the website.

Hi Friend,

Our current built-in wishlist function uses cookie to save the data so it cannot work like the scenario you want. We think you can try a wishlist app

Hi Luis,

We cannot login into your store. Our account has been deactivated so we just sent you a new collaborator request, could you please accept for us so we can check this issue deeply in the code?

We need to check this app with our theme source to help it work well.

Glad you could help and solve this. Hope you add this correction to the future update of Ella. Thank you.

Hi friend,

We are checking your ticket which you sent one day ago.

It is strange that we didn’t get the issue as you reported when we tested your store. We will provide the details via your ticket in the next few minutes.

Thank you so much.

So many thanks, i have responded to your query

Hi friend,

We would like to deeply check your case to help you. could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.

Thank you so much.

Hi friend,

Thank you so much for your request.

With 2 options Power (L) and Power®, you can totally set up it on your store. However, if you want the option variants to be both in drop-down and swatch form like a sample site, we will need to charge a custom fee.

As for adding the variant option to frequently bought together and Sticky add to cart, this function is not available in the theme so we also need to charge a fee to do this.

Please submit a ticket at this link: https://halosoft.ticksy.com/ to discuss for this case.

not able to submit ticket due to purchase code

Hi Friend,

We don’t see your purchase label from your account. It means you have not purchased the theme by this account yet.

Hi Friend,

The license is single domain use, you only can use it on one store. If you close the previous store, you can use it on the new store

Hi Friend,

We can help you with this, you can open a ticket here and choose the category report bug to receive the help: https://halosoft.ticksy.com

Hi friend,

We appreciate the reviews from you, and we always do our best to meet and exceed your expectations. Thank you very much for trusting and appreciating our products and services.

Hi friend,

To change “from” text, you go to Edit default theme content: https://prnt.sc/nKR5oBDjt-pb

Then search “from” on search bar -> Scroll down to Product price -> change text here:

Hope this helps you.

Hi Friend,

You mean you want to change the theme to use our theme for your website? If yes, it is Yes

You can buy and use it for your website