96 comments found.
Hello! Getting Request failed. Error code: 202 when trying to load demo content. What should I do?
Hi,
Have you purchased the theme? Don’t see the purchased note in your profile.
Please create ticket https://www.radiustheme.com/ticket-support/
Thanks
Is this theme still up to date? It doesn’t seem to have been updated for a long time…
Hello,
We will update theme soon.
Thanks
PLease fix your demo site Best Regards
Please check now. We have debug enabled so this message was showing.
Thanks
Hello, I am about to purchase your theme, but I have a question. I am going to create a site on staging site (on a subdomain of the target site) and if I migrate to the target site, will the license for your theme still be active?
Hi,
Yes you can enable in staging or test location. When make live domain mail us we will reset the license.
Thanks
HELLO CAN I USE THESE 2 DEMO IN RTL ?
https://www.radiustheme.com/demo/wordpress/themes/zugan/home-3/#p3 https://www.radiustheme.com/demo/wordpress/themes/zugan/home-8/#p1BECAUSE THE WEBSITE WILL BE IN RTL AND LTR
AND CAN I TRANLSATE IT TO LTR BY USING WPML OR POLYLANG PLUGIN ?
Hello,
In one site you can not use 2 home pages. One can use home page and another inner page.
All pages are page content using Elementor addon.
If want multi language site then need WPML if only single language then can use other
Thanks
Hi, working on php 7.4?
yes work
presale question
is it possible on individual portfolios to remove “Project Info” or have them renamed to somthing else
Hello,
Sorry can not change the title for each portfolio.
Thanks
Hello, can i completely uninstall/revert already installed demo content if needed?
Hello,
If you import one click demo data then old data can not back. But if use only theme then uninstall theme data will not effect.
Thanks
No, let me put it like this; for example, i imported your theme’s demo content to fresh wordpress install but i didn’t want to use demo content anymore and need to revert back. Is it possible to completely revert back just one-click or i have to delete every imported content one by one?
You need to manually delete like page/post select all then delete.
How can i change the “Related Articles” under the single post? - hide - change related categories - headline
Hi,
Please create ticket you can hide it by custom CSS https://www.radiustheme.com/ticket-support/
Thanks
How to change the headline?
Hello,
you can override the template file and add the text. Use child theme to do this so it will not lost.
Thanks
Which File and line number? Maybe a example for me?
I make a file copy of /wp-content/themes/zugan/inc/modules/rt-post-related.php to /wp-content/themes/zugan-child/inc/modules/rt-post-related.php
but the child is not overwriting the default text.
Pre-sale Question: Homepage 1 hero slider displayed incorrectly on mobile, is it just demo bug or it will cause problems? Social icons are below slider
Hello,
Which slider can you please tell home page name or send me screenshot we will fix that.
Thanks
Homepage 1… I cannot pin file here
Pre-sale Question: Will the Left side menu remain same for other pages also? or it will change to Standard if we leave Home page?
Which home page you mean?
Hello,
In Home 2 load selected post from admin end page setup.
ZuganOption > WooCommerce
The following are not working either, even on your demo site 
Product Hover Effect
Product Add to Wishlist Icon
Product Quickview Icon
Hello, We will release new version Monday. Already updated theme for testing don’t release Friday.
Thanks
Template has errors: “Your theme (Zugan) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.”
Released new version please update.
Hello, I would like to know if the Zugan theme is compatible with PHP 7.4 and the latest version of Elementor?
Can I upgrade from 7.2 to 7.4? Thanks
Hello,
We don’t tested in PHP 7.4 so better keep 7.2 now.
Thanks
ok, Are you thinking of doing it soon?
thanks,Hello, I would like to know if there is a function to import a lot of images (60+) in one click in a gallery or portfolio? Or a quick method? Thank you
Hi,
Sorry portfolio is custom post type I don’t think it has 60+ image import option.
Thanks
Hi, I’m interested to buy this theme. However, most of my portfolio are videos, which I put in my youtube channel. My question is, can I embedded my youtube videos in the portfolio gallery? Or do I need third party plugin to do it?
Thanks
Hello,
Our Theme don’t support video gallery. You can try any others 3rd party plugin.
Thanks
Do yo plan to add video gallery support for this theme in the near future? I really want to use this theme
Right now don’t have plan you can try 3rd party plugin.
Hi, is it possible to disable download pdf in project info page?
Found it!
Hi. Another issue I ran into. I tried changing the font with Elementor and it wouldn’t work. I tried several times and cleared cache but nothing. Please help?
I also tried changing it under the Zugan options and they still won’t change
Hello,
Have you tried from Theme Option. Please check server PHP version make sure PHP 7+. Which settings not work please send me url & access I will check? https://www.radiustheme.com/ticket-support/
Thanks
Yes I tried all of this and it’s not working correctly. Even changing the color of the text is not working. Not only that, I tried to build my portfolio grid with #5 and elementor isn’t showing me where I need to upload the images so it looks the way I want. It just gives me general guidelines and that’s it.
Hello,
Most of color coming from Theme Option. Some color coming from page builder addon settings.
Team, portfolio, testimonial are custom post type you need to add data from admin end and call into page via addon see https://www.radiustheme.com/demo/wordpress/themes/zugan/docs/#service
Thanks
I purchased this theme and immediately I activated it it told me I needed to purchase additional plugins that were required for it to work correctly. Purchase plugins? Even after purchasing the full theme? What gives?
Hi. Nevermind. I was impatient and didn’t look correctly in the plugins section. This theme is amazing thank you
ok Sir Thanks
