5418 comments found.
Hi, pre-buy question:
I’ve bought several more themes from you guys and i was wondering if all the elements and pages are in the elementor library. So i can mix and match some parts from other demo’s in to the specific demo of my choosing.
Thank you.
Regards, Ray
Hello, @rayalist,
Yes, the Udesign theme includes pre-built templates in the Elementor library. You can import these templates directly into your site and customize them according to your needs.
Refer to the link provided: https://d-themes.com/wordpress/udesign/studio/
Regards Andon-Design.
thanks, i purchased ti ans i’m very pleased. I need a second license for the staging environment, how can i do this without costs?
Hello, @rayalist,
Try to setup the second staging site as on localhost,
OR
Please follow the steps listed below:
Install the theme on the test/local site. Register the theme with the purchase code on the test/local site. Use the test/local site.
Before migrating the test/local site to the live/final site OR using the license on the fresh new WordPress on the final/live site, you have to deregister the license from the test/local site by navigating to Udesign >> Theme License.
Migrate the local/test site to the live/final site OR Install the theme on the fresh new final Live site. After that, you have to register the theme again on the final/live site with the same purchase code.
It should work.
Regards Andon-Design.
Related Posts showing below a single post should be pulled based on category, tags or both. This is the standard in Wordpress. The Related Posts in the U-Design theme are filtered only by category. On the website I am developing the Blog has one single category so a visitor sees ALWAYS the same posts as related. I contacted the support regarding this issue and I was told that “editing the PHP files of the theme isn’t covered by our support, as per Envato Policy”. Also that if I wanted further customization I should pay for it. I don’t think that this standard function is “further customization” and I think that this should be fixed asap. I tried editing the post-related.php file to include tags but that results in a blank page.
Hello, @mkrokos,
Apologies for any inconvenience caused. We’ve already addressed your issue in support ticket #38176. Kindly review our response there and reply accordingly, if necessary.
Regards Andon-Design.
Hi i am wondering in the store it is showing the word HOT above each product, where can i edit or get this removed? I cant find it anywhere in the settings, thanks
Hello, @darsryan,
If you want to change the text of that label, you will need to use the loco translate plugin.
Here is the plugin: https://wordpress.org/plugins/loco-translate/
But if you want change color, you will need to use the following CSS code in theme options >> Custom CSS and JS >> Add code in CSS section and checkback your site after clearing the browser cache.
.product-label.label-featured {
background: #251f0f;
}
You could change color value per your requirements.
Further, if you want to remove this label, you will need to use the following CSS code:
.product-label.label-featured {
display: none;
}
Regards Andon-Design.
Hi – I would like to try out some demo site in a staged site, but when starting to import I got the message “already used”. Is there an option to install the theme on a second site for testing? Would doing an install on local machine work? thanks
Hello, @rollermobilclub,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Thanks – worked well. Now I would like to update the main site. May I ask you to reset it again
Hello, @rollermobilclub,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Hi there, Optimize Wizard seems to have broken my clients website as now all pages are now loading with a blank white screen no visible content.
Hello, @ShaunRib,
Please contact us via our support system with your site WP Admin URL and Credentials so that we can look into it for you on your site and help you out.
Regards Andon-Design.
s’il vous plaît, j’utilise une page comme modèle https://german-retrofit.fr/test-technique/ , mais j’ai remarqué que le code JavaScript ne s’exécute pas correctement. Voilà le lien de la page. Y a-t-il une astuce pour forcer l’exécution de mon JavaScript sans le JavaScript du thème ? Merci
Hello, @akomweb,
Apologies for any inconvenience caused. I’ve thoroughly tested the same elements on the test site, incorporating JavaScript code via the page settings under Custom JavaScript. Everything appears to be functioning properly, as illustrated in the image provided: https://postimg.cc/cg5wTx6S
However, if you remain unconvinced or encounter any further issues, you might consider utilizing a third-party plugin to integrate JavaScript. One such option is the Code Snippets plugin available at: https://wordpress.org/plugins/code-snippets/
This plugin enables seamless addition of JavaScript code snippets to your WordPress site.
Regards Andon-Design.
Hi If a websites has mostly basic text in the body area, or Table Press table shortcodes – does Elementor wrap it’s structure around it, when you import a theme? Or does each page have to have it all added again?
With WP Bakery it just wraps around it. Does Elementor do the same? I have submitted some tickets to you as well. One is about the Education demo – asking if the Icons on the Course pages and their Icon titles, can be changed. Hope you can assist soon.
Hello, @79design,
Regarding your question about how Elementor handles the structure of websites during theme import, it’s important to note that while WP Bakery may wrap its structure around existing content, Elementor’s behavior may vary. We haven’t specifically tested this behavior in the context you described, as it falls outside the scope of our theme’s functionalities. However, you can certainly try importing your content into a staging site to assess how Elementor interacts with it. If the results are satisfactory, you can then proceed to implement the changes on your live site.
Rest assured, we have received your tickets, and our support team will respond to each of your issues accordingly.
We appreciate your understanding and patience in this matter.
Thank you for choosing our theme.
Regards Andon-Design.
Hi I have a little problem with my template. Everything is up to date, but unable to load my pages in elementor Thanks for the help
Hello, @zutercherri,
Please refer to the elementor’s official documentation in this regard. Hope it helps.
But if the issue still persists, then Please contact us via our support system with your site WP Admin URL and Credentials so that we can look into it for you on your site and help you out
https://elementor.com/help/troubleshooting-a-slow-loading-elementor-editor/
https://elementor.com/help/elementor-not-loading/
Regards Andon-Design.
thank you for your return
A few rare articles open with elementor but most scroll constantly, without displaying anything. Safe mode does not give any more results.
I followed the advice given in the 2 links provided but nothing better.
My support has expired; so I can’t use the support system.
So thank you for your help
I can send you my connection codes by private email.
Thank you
Sorry, but I just realized that the UDesign Core module was not up to date (but also did not appear to be updated).
The update therefore resolved the situation and gave me back control of elementor. Everything loads perfectly
thanks anyway
Sound’s Good!!
There is an issue with Elementor.
I do not have any third party plugins installed (other than the plugins required by the theme) and my server meets all minimum requirements, however, Elementor is stuck on the loading page.
Previously, there has not been any issues and I have been able to use Elementor to edit my site so this is a relatively new issue.
Hello, @bluebeach,
Please consult Elementor’s official documentation for assistance:
Troubleshooting a slow-loading Elementor editor: https://elementor.com/help/troubleshooting-a-slow-loading-elementor-editor/
Unable to edit with Elementor: https://elementor.com/help/cant-edit-with-elementor/#:~:text=Temporarily%20deactivate%20all%20of%20your,the%20cause%20of%20the%20problem.
I trust these resources will help resolve your issue.
Regards Andon-Design.
Hi. I’ve got this theme now, but with multiple issues (As I am new to it.). Hopefully you can see our tickets in the support system.
DEFO not as easy as WP Bakery to use!!
Helo, @79design,
Sorry for the inconveniences caused while using the theme.
We have already replied to your support tickets, please check back our reply there and then reply back to the tickets accordingly.
Regards Andon-Design.
Hello, can you plz reset my purchase code?
Hello, @Azerty514,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Why hasnt Rev Slider plugin been updated in a year? There is a new version (6.6.20) of Slider Revolution available.
Hello, @shaneliddell,
Could you please contact us via our support system or via my email: udesignaizaz@gmail.com so that I will provide you with the very latest version of the RS plugin.
Regards Andon-Design.
Hello, @79design,
Apologies for any inconvenience experienced with the Udesign theme.
Upon investigation, I’ve tested these templates by importing them onto a page, and they appear to be functioning properly. Additionally, you can upload new custom images there, and they should work seamlessly.
Regards Andon-Design.
How do I edit the default theme footer text “© 2024 UDesign Theme. All Rights Reserved’?
Hello, @StyleMyPic,
To modify the footer, follow these steps:
Go to your WordPress dashboard.Navigate to “Udesign” > “Templates” > “Footer Builder”.
Edit the footer using Elementor.
Locate the copywriter widget.
Make the necessary changes according to your preferences.
Please refer to the provided image for visual guidance.
https://postimg.cc/NKSmq11B
Regards Andon-Design.
Hello, I noticed that the design it’s not fixed wile scrolling on the home page, it moves sideways when I drag the mouse, can this be avoided wiht a different setting?
Hello, @m2p,
Please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out
Regards Andon-Design.
Thanks for your reply. I didn’t buy the theme, was testing it and noticed this.
Hello, @m2p,
Thank you for bringing this to our attention. We appreciate you taking the time to test our theme.
We haven’t observed this behavior in the uDesign theme or its demos. It’s possible that there might be some specific factors on your end that could be causing this unexpected behavior.
To better assist you, could you provide us with more details? If you could share a video demonstrating the issue or specific steps to reproduce it on our test site, it would greatly help us in identifying and resolving the problem.
Please let us know if there’s anything else we can assist you with. We’re here to help!
Regards Andon-Design.
Hello please deregister this theme on the old website? I would like to use it in a new website, thanks.
Hello, @fairuzajaff,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
thank you
You’re Most Welcome!!
How to update the theme from 1.4.2 to the latest version? It looks like that isn possible
Hello, @xanderrem,
There are three distinct methods available for updating the theme.
You can refer to the provided article link to learn about updating the theme: https://d-themes.com/wordpress/udesign/documentation/2021/05/26/installation-updates/
Regards Andon-Design.
Thanks, i cant activate the theme. Can you please help?
System info are all good
Hello, @xanderrem,
What exact issue you are facing? Could you please share the screenshot of the issue?
Regards Andon-Design.
Where do I change the domain name so I can activate my license on a new domain since I don’t have the old domain anymore?
Hello, @Zothecula,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Hi, while activating the purchase code, i encounted an error “already_used Please check purchase code again.” Can you help to reset it? Thank you
Hello, @joy22,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Thank you very much!
You’re Most Welcome!!
Pre-sale question – we want to use the restaurant layout, but also want the beautiful shop categories/product pages from other demos that you have – will it be hard to do, or can we import pages etc?
can you please give some advice or guidance on this, thanks.
Hello, @primulsite,
To begin, install the prioritize demo, then proceed to import sub-pages from other demos within the UDesign Studio library.
The UDesign Studio library has numerous pre-built templates and pages available for import from other demos to enhance your own pages.
Refer to this article to gain a deeper understanding of how the Studio Library functions: https://d-themes.com/wordpress/udesign/documentation/2022/01/04/what-is-udesign-studio/
Regards Andon-Design.
perfect! thank you just purchased – it is a big feature, thank you
You’re Most Welcome!! 
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