AndonDesign

AndonDesign supports this item

Supported

4207 comments found.

Hi is it possible to remove the slider options (i.e. play, pause, slide 1,2, etc) from the theme’s slider or is there an option to input code to remove this?

Hi,

Depends on which slider you’re talking about. Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

SZero

SZero Purchased

after trying to update my website got completely crushed website! Stylesheet is missing. Theme is broke. Any idea???!!!

Hi SZero,

Whenever you see that missing style sheet message it means you’re attempting to install the wrong file and WordPress doesn’t recognize it as a theme file.

There is 1-click update for the theme, more on that: http://dreamthemedesign.com/u-design-support/discussion/13/how-do-i-update-the-theme

But it sounds like you’re going the manual way, in which case you were supposed to unzip the initial zip file you downloaded from ThemeForest onto your hard drive and then inside you would find Documentation and another zip file called ‘u-design.zip’ which is the actual theme. Please refer to the Documentation for installation instructions.

If you end up doing the FTP method to install the theme then make sure the directory path to the theme files look like this:
wp-content/themes/u-design/

For future reference and if you have any further questions, please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards,
Andon

SB19

SB19 Purchased

Have been trying to get support now for 2 weeks. Each time I follow links to “SUPPORT”, I jump through hoops with the “Authorize U-Design Support Forum to connect with your account?” page, then wind up on the support page with the banner “Your account is “View Only” because you have never signed in with Envato to confirm your support status. To update your support status please sign in with this link. For more information read this post.” Clicking the link merely gets me in a loop. Can you advise anyway to get support?

Hi SB19,

thank you for letting me know, I can certainly help you with this. I need to check your account to make sure everything is OK there, apologies for any inconvenience. Please email me so I can give you further instructions. You can send me an email through my Profile page.

Regards

Not sure why my products page look like this?

http://vintagespyders.com/product/vintage-190/

I am running your newest version of your theme and Woocommerce thats it. The product page shows a huge feature image, though I have tried to resize it still shows very big.

Also. I have tried to show the sidebar on the left and it continues to show it on the right. Please help.

Hi,

make sure to have the “U-Design WooCommerce Integration” plugin installed and activated, you should have been prompted to install it as one of the related plugins that comes with the theme. If you don’t have that plugin installed you should be able to do so from the theme’s submenu called “Related Plugins”. For further support queries please let’s move this conversation to the designated area for that which is the theme’s support forum, where I have support specialist on watch all the time. For your convenience, the direct link to the forums is: U-Design Support.

If possible, please start a new support thread so all of the team can help you out.

Regards,
Andon

Perfect! that was it. I needed to active the U-Design WooCommerce Integration” plugin. thanks!

That’s awesome! Glad it worked. :)

Cheers,
Andon

Hello,

wonderful theme!!

I need some asstance please, my friend purchased this theme for me and i have my licence code and everything.  but i need to ask some questions.  but because i did not buy it on my envato account your system blocks me.  could you please assist with the following.

How can i activate the revolution slider it is prepacked on this theme?

how can i import demo data?

regards

Hi,

For the Revolution slider please refer to the theme’s documentation, there’s a whole section in there that talks about how to install the slider. As far as the Import Demo Content you can only get it through the support forum here: http://dreamthemedesign.com/u-design-support/discussion/22852/optional-demo-content

You can either have your friend log into the forum if they have a legitimate license of the theme or have them contact me so I can verify their purchase. They can send me an email through my Profile page.

Regards

stromrad

stromrad Purchased

Hi Andon, do you plan a new, fresh Theme which is running with the full functionality of Woocommerce?

We are using uDesign since near 5 years (and it was really the BEST for a long time!) but now we have to respect the market and must integrate eCommerce functionalty.

So, we are very interested about your plans!

Best regards from Germany, Stromrad | Stuttgart – Specialists for eBikes and Pedelecs

http://www.stromrad.com

HI stromrad,

Good news for you, the U-Design theme already offers support for WooCommerce, and it has for at least 3yrs now. I’ve even setup a WooCommerce demo site with U-Design which you can see here: http://idesignmywebsite.com/u-design-shop/

You will find out more in the theme’s documentation on WooComm integration with the theme. And if you have any issues or further questions please don’t hesitate to post in the support forum. For your convenience, the direct link to the forums is: U-Design Support.

Also, feel free to email me directly if you need more info. You can send me an email through my Profile page.

Regards

I’ve been able to upload a jpg logo to our website. I tried to upload a png logo, when I do, nothing happens. Will the template accept a png file or only jpg?

Hi,

yes, it should accept both. Please re-post your question to the forum so we could help you out further with this. For your convenience, the direct link to the forums is: U-Design Support.

Regards

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