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Discussion on uDesign - Responsive WordPress Theme

AndonDesign

AndonDesign supports this item

Supported

4612 comments found.

jana5

jana5 Purchased

Problems with udesign upgrade to 3.4.0.

I just attempted an upgrade from version 3.3.8 to 3.4.0, and got some serious problems.

Firstly, the Cycle 2 (image with text) slider on the homepage no longer works. I know this is an old style of slider, but I chose it with page speed/performance in mind. I tested this on a test copy of my website, where there is no caching plugin, and the server cache is disabled. So it’s not a caching problem.

The other issue I had was a fatal error related to the single.php file in my child theme. I’m not sure/can’t remember why I had that file in my child theme’s folder. It produced a fatal error on all subpages with message “There has been a critical error on your website. Learn more about debugging in WordPress”. I resolved that by renaming single.php in my child theme folder.

However, I had to restore from backup to reactivate version 3.8.8, as I’m not prepared at this point in time to do without my Cycle 2 slider on the homepage.

Sorry but my support license has expired. I just thought to let you know of my difficulties in case it helps you with future upgrades.

Hi,

your issues are related most likely to the files you have in the child theme. I did do some code clean up in that last release so in that I had to rename some functions, make sure to compare the PHP functions you have in your version of single.php in the child theme with that that in the parent theme. If you’re not sure why you have that file you can remove it and see what’s been changed in your single view page. Maybe you don’t need it.

As for Cycle 2, it should work fine after this update unless you did some customizations that got wiped out, not sure. I did update all my demo site, and in a couple of still have all the Cycle sliders and they are working fine, I can show you if you’d like.

Try the update again just review carefully what files you have in the child theme overwriting the parent theme.

Regards

jana5

jana5 Purchased

Hi @AndonDesign. Thanks so much for going to the trouble of replying. It was single.php in my child theme that was causing the critical WordPress error on subpages. I also had a header.php in the child theme, and that was causing the Cycle 2 slider to fail. Thanks to your suggestion, I have been able to proceed with the upgrade and fix the problems by removing those 2 files in my child theme.

I will have to comb through them looking for any custom code that I might have entered. (A good reason to always add comments when editing code so that it’s easy to find your changes!)

Sadly, my client using this theme has been drastically affected in his business by the CoronaVirus … virtually all his business has dried up. So sad to see.

Glad you were able to sorted it, Too bad for your client, hopefully they’ll be able to come back stronger once this is over! :)

Cheers!

mharhay

mharhay Purchased

Trying to log in to support but saying we didn’t purchase, but we did, obviously, so odd. Just trying to figure out how to get logo to appear on mobile. I’ve tried putting logo in that is double dimension size i have as retina and still nothing showing.

Hi,

to be able to sign in properly in the support forum please click on the green button that says “Sign in with Envato” and follow the instructions: https://dreamthemedesign.com/u-design-support/

A quick answer to your question is you’ll find the logo for mobile under the theme’s “Responsive Layout” section under the theme’s Settings page.

Regards

I have been a themeforest.com customer for years. I bought many themes. Now I want to buy this theme. But I want to see the https://developers.google.com/speed/pagespeed/insights tests. I would appreciate if you help. especially mobile tests

Hi,

In general it would be hard to make a WordPress site get Google’s Insight test score of 100%. WordPress sites that have heavy load from plugins like sliders and page builders will not do so well but you could always spend some time optimizing if you know what you’re doing. Or get a non-premium theme that barely have any features. So it’s a compromise, you want features, well…. then your site will run a bit heavier, it’s just how it is. There are ton of third party plugins and resources to help with optimizing a WP site.

I don’t usually go by Insights bench-marking my sites as Google is changing rules way too often. There are other metrics sites as well. Here’s the score I get on one of theme’s demo homepage that I have a plugin help with optimization but there’s more room for improvement: https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fdreamthemedesign.com%2Fthemes%2Fu-design&tab=mobile

And here’s the GTMatrix report on that same page: https://gtmetrix.com/reports/dreamthemedesign.com/0BtHY5U3

and Pingdom which is common as well: https://tools.pingdom.com/#5c58ffcae5800000

Also keep in mind that I’m not even using a CDN so some points are lost there, but you could always improve further if you decide to use a CDN.

An important Google metric would be whether the site is mobile friendly and my theme passes there just fine: https://search.google.com/test/mobile-friendly?id=zA0j9KSMw4DQgWVP-eDK5w

Regards

I have taken over development of a site http://rockondivas.com/ the site has been problematic and it keeps loosing the custom font and the page setings. Please confirm what the issue could be.

Also, for future reference please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Thanks for the advice I have asked my customer to find the purchase info from the previous developer so I can register with the support site, was just desperate to resolve while she finds the info.

You’re welcome. I understand! :)

Every single time there is an update UDESIGN loses all the sidebar widgets and I have to go back and replace them. This is unprofessional and has been happening for a very long time. I do not understand why this cannot be fixed.

Hi,

sounds like you’ve not been applying the proper method to update the theme, hence the issues. The issue of misplaced widgets will only happen if you activate another theme and then go back, this is actually a bug in WordPress not the theme. I’ve reported this bug to the WP core devs a couple of years ago and it’s not been fixed yet.

Anyhow, I’ll show you the proper way to do theme updates with single click once setup and you’ll never have that issue again. For that please follow the instructions here explaining how to install the “Envato Market” plugin: https://dreamthemedesign.com/u-design-support/discussion/32230/transition-to-doing-theme-updates-with-envato-market-plugin

Regards

Thank you. I still update all my themes the old way, manually. UDesign is the only theme that loses widget positions, so this is not just a wordpress issue. I will look at your instructions but likely will move to a different theme. I do not and will not use the Envato Market plugin on any of my websites for any theme. It is unnecessary, additional software that should never be required.

First of all let me make this clear. I did not come up with Envato Market plugin, ThemeForest did. Envato Market plugin is recommended by Envato (ThemeForest.net) company for its theme authors to use, I’m following their recommendations, it’s provided for that.

Regarding widgets being messed up upon switching themes, this is being caused by a bug in WordPress, I have prove for that, I have also raised a concern about it on Track (the platform where WP core team collaborates): https://core.trac.wordpress.org/ticket/42719#ticket and this was a while a go and I can see it’s still not been fixed.

Run the test I describe there which BTW is not with U-Design theme but WP default themes and you’ll see that this has not been fixed yet. It’s one of those things that they’ve swept under the rug.

My workaround for this issue is to simply backup and then restore widgets. For that I’ve provided a Backup/Restore page under U-Design menu where you can export/import the theme settings and widgets as well. Use that page to create a backup before you do manual update. After you manually update the theme restore the widgets in their original state by simply using the restore feature on that page.

Of course if you’re using the Envato Market plugin you will never have that issue, this is because the theme is not being switched during the update process but rather deleted and uploaded on the spot during update which doesn’t involve theme switching, hence no issues.

For future reference please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Cheers!
Andon

I love this theme – I’ve used it for a long time with no problem.

However I’ve now found a problem – my site works absolutely fine when in the vertical responsive layout, but when I turn the phone the phone 90 degrees to horizontal, the menus switch away from responsive mode and into PC format, which obviously doesn’t fit.

Clearly my support package expired long ago, and it will now cost £50 to ask for help for this, which seems way over the top.

Sorry for the gripe, it’s a great theme and I’d recommend it, barring this small issue.

Martin

Hi Martin,

I’ll see if I can help.

Try the following:

Under the Responsive Layout section, under the Responsive Menu, make sure to select Responsive Menu 2 and then check off the option under it called “Enable “Responsive Menu 2” starting at Breakpoint 1. ”.

Let me know if that is better now.

Regards

Andon,

Thank you so much, you’re a legend.

I wholeheartedly give this product 6 stars. It’s awesome in every way.

Thanks again!

M

Glad I could help.

Cheers!

Hi, I updated one of my sites to the most recent version of the theme and the shortcodes stopped working.

https://www.dwsmith.com/biographies/

Hope you can help me out.

Nevermind, figured it out

Great, yes, all you had to do is install the U-Design Core plugin which now contains the theme’s shortcodes.

Cheers!

kearley

kearley Purchased

I’m looking to use this theme, which I’ve already purchased several years ago. I need a theme that supports an HTML5 canvas animation. Will this theme do that? The last comment I see on this is a few years old…

Hi,

I don’t see why not, the theme is already built with HTML 5 markup. You’d need to check if there are any specific requirements for HTML5 canvas animation but I’m pretty sure it will be fine.

Regards

darsryan

darsryan Purchased

Hi i am like most of the layout of the home page of the business template but i am using the Ufarm for other parts of my site, can you tell me where i can get the code for https://udesigntheme.com/demos/business/ i thought you had a place where i could take sectors of code from the homepages that you had set up? Thanks

Hi, you can only import entire demos not individual pages from demos, it’s demos could differ from one another in terms of plugins and setup used. What you could do is install another test instance of WordPress either on your local computer or your live hosting and in there import any demo you want and take whatever page you want from that.

Regards

For future reference please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Does this theme come with a page builder, if so which one

Hi,

yes it does, it offers WPBakery Page Builder as well as it’s compatible with Elementor. This particular demo has been built with Elementor plugin: https://udesigntheme.com/demos/yoga-el/

Regards

I have just taken over development of a customers site, they are currently at this version 2.10.6 installed. Update to version 3.4.3.They have indicated that they have not updated as they are worried about the change effecting the site look and layout. I am finding all sort of clashes with fonts etc so need them to update but need to know what the effect could be. the site link is http://rockondivas.com/

Hi,

it’s a big jump in versions but it should be fine. Make sure to do this first on a testing/staging version of the live site so you have a reference for everything as well as not stress out if you run into any issues. After you update the theme make sure to go to the “U-Design Settings” page and save it with all the new options.

For update instructions please refer to: https://dreamthemedesign.com/u-design-support/discussion/13/how-do-i-update-the-theme

Regards

This theme don’t have a child theme?

thanks, that is ok, but this theme don’t support php 7.3?

Of course it does. All my demo sites are running on PHP 7.3

Regards

ok, thank you very much!

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