5406 comments found.
Hmm, hello, I’m in the process of making a small change to your project and am currently uploading a few templates. Here’s what’s happening.
https://prnt.sc/KDrymMlfatbD He’s loading these images 100 times over. Can you please change that?Hello @Mufasa-Snowflake
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our engineers will check and assist you accordingly.
Regards Andon-Design.
A message to you is just going out
Hello @Mufasa-Snowflake
Thank you for your comment.
We have already replied to your ticket through our support form. Please check our response there and reply back accordingly so we can continue assisting you.
Regards Andon-Design.
I wrote back to you again. Please take a closer look, as I’m using your project for the first time. I’ve had it for a while, yes, but I’ve never really used it much. Now I’d like to give it a proper update, and it would be great if you could fix a small error, as I would gladly open the site again soon. <3
Hello @Mufasa-Snowflake
We have replied to your ticket. Please check back on your site for our response. Let us know if you need any further assistance.
Regards Andon-Design.
Since you can’t help me with that one task, I have another request or question: Is it possible to improve the Saber menu and the Mega menu so that they’re not square, so that the edges are rounded? That would look better.
Hello @Mufasa-Snowflake
I shared your login details with my developer so he could check the issue, but the credentials are not working. I also noticed that the theme on your website appears to have been changed.
Do you still need help with this? If so, please provide the working login credentials on your ticket and collaborate with us there.
Regards Andon-Design.
Hello, sorry but your support system doesnt work.
I’m tryng to open a ticket, but the system tell me a lot of times that i have to verify my email address, but i have do this action 10 times and is always the same!!!
I have a big problem (and please fix your support board, it brings me on “Porto” Theme):
How i can insert customized texts in each service? Now i can only edit the template, but the text will be the same for ALL SERVICE!
See this screenshot: https://prnt.sc/eE7D4bsA4qnd
I need to create a template for each service, otherwise I can’t edit this section because it’s part of the general template.
Please let me know, thanks!
Hello @maloneweb,
The Single Services page layout is created using a custom template.
To edit it, go to Dashboard → UDESIGN → All Templates, then locate and edit the Single Service template/block. Inside this template, you need to add the UDESIGN Single Service widgets. These widgets will display the dynamic content that you add while editing each individual service.
For a better understanding of how to set up the custom single service layout, please refer to this documentation: https://d-themes.com/wordpress/udesign/documentation/2021/10/29/single-builder/As mentioned earlier, you need to edit the Single Service block and add the UDESIGN Single Service widgets so the content added to each service appears dynamically on the single service page.
You can see the widgets I am referring to here: https://postimg.cc/bG76CvnbRegards Andon-Design.
Hello,
Will you be adding the latest version of the Essential Grid plugin?
Hello @esertan
The “Essential Grid” plugin was previously fully integrated with the “UDesign” theme. However, it has been removed from the theme’s Recommended Plugins list due to compatibility issues.
You can review the update history and details in the changelog here: https://themeforest.net/item/udesign-responsive-wordpress-theme/253220#item-description__updates-historyRegards Andon-Design.
Thank you
Hello @esertan
You’re welcome!
If there’s anything else you need, feel free to ask anytime.
Regards Andon-Design.
Portfolio Portfolio Link Text etc… not saving on classic editor
I’m trying to save the protfolio metaboxes on classic editor not Gutenberg and it’s not saved
The problem on saving the post the $post_type is empty and after checking the code
u-design-core\framework\plugins\meta-box\class-alpha-admin-meta-boxes.php lines 80-88
I can’t find any way to check the $post_type on post
and to solve it you need to change the code from
if ( 'post-new.php' == $GLOBALS['pagenow'] ) {
$post_type = empty( $_GET['post_type'] ) ? 'post' : $_GET['post_type'];
} elseif ( 'post.php' == $GLOBALS['pagenow'] ) {
if ( isset( $_GET['action'] ) && ! empty( $_GET['post'] ) ) {
$post_type = get_post_type( (int) $_GET['post'] );
}
} else {
return $meta_boxes;
}
to
if ( 'post-new.php' == $GLOBALS['pagenow'] ) {
$post_type = empty( $_GET['post_type'] ) ? 'post' : $_GET['post_type'];
} elseif ( 'post.php' == $GLOBALS['pagenow'] ) {
if ( isset( $_GET['action'] ) && ! empty( $_GET['post'] ) ) {
$post_type = get_post_type( (int) $_GET['post'] );
} elseif ( isset( $_POST['post_type'] ) ) {
$post_type = sanitize_key( $_POST['post_type'] );
} elseif ( isset( $_POST['post_ID'] ) ) {
$post_type = get_post_type( (int) $_POST['post_ID'] );
}
} else {
return $meta_boxes;
}
Hello @maloneweb
Thank you for sharing the suggestion and the code modification.
Could you please confirm if the issue with saving the Portfolio metabox fields in the Classic Editor has been resolved after applying this change on your end?
Regards Andon-Design.
Few pre sale queries. We are excited:
1. Sidebar Pages (left to right): For example I like this sidebar page design at https://d-themes.com/wordpress/udesign/clean-home/services/product-cleaning which I might want to use for my “Single Service Pages”. But if you see the sidebar is “Left Hand Sided” can I make this exact page “Right Hand Sided” without any coding.
2. Custom Post Types Builder: I see that we can do “Template Building” so can we create new Custom Post Type Modules?
3. Elementor Widgets Templates: Suppose we use one of your elementor widgets from https://d-themes.com/wordpress/udesign/elements/, do we then have to build it from scratch? or we also get some layout pre defined so that we just need to update the text content and ready to go. Note: Not talking about Udesign Studio but the Elementor Widget Elements. Do we have to build it from scratch or we get some layouts out of the box?
4. Essential Grid Paid Plugin: A- I know we are also getting the “Essential Grid” plugin. But the settings are too deep if we have to start from scratch. Is it a free version or a premium version? B- Also I can see some top class templates already created in the essential grid website at https://www.essential-grid.com/grids. So can we use one of these templates? In other words, do we have access to their Templates? Or we have to build it from scratch?
5. Header & Footer Builder: Can we use “Elementor Widgets” to build the header and footer of Udesign?
6. Is Elementor Pro needed? Lastly do we need the Elementor Pro license to run the Udesign theme extensively?
Hello @ethicaLeadTeam
1)Thank you for reaching out. Yes, in U-Design, you can change the sidebar position without any coding. When editing your page, simply go to the Layout Options and select Right Sidebar instead of Left. Please refer to the attached image for guidance: https://ibb.co/ymBWcNnJ
2) Yes, with the Template Builder in U-Design, you can create new Custom Post Type modules and design their templates according to your needs.
3) Thank you for reaching out. It depends on the widget. In some cases, you may need to build the layout from scratch. However, when you search for a specific widget name in the Elementor editing panel, you will often see ready-made templates below that are built using that widget: https://ibb.co/XrcVBHZ5 You can import those and simply update the content. In other cases, such as the Accordion widget, it comes with default content by default — you would just need to replace the text with your own.
4) Yes, the premium version of the Essential Grid plugin is included with the UDesign theme. Its updates are provided through theme updates. However, the templates shown on the Essential Grid website are not included in the bundled plugin package. If you would like to use those specific templates, they would need to be obtained separately.
5) Yes, you can use Elementor widgets to build the Header and Footer in UDesign using the Header & Footer Builder.
6) Elementor Pro is not required to use the UDesign theme extensively. The theme works perfectly with the free version of Elementor. However, if you would like to use additional advanced features offered by Elementor Pro, you may choose to use it — the choice is entirely yours.
Regards Andon-Design.
Thank you so very much for the detailing. Lastly Two Queries. 1. Related to “Creative Grid Element”. So does that means we can create a complete new section from scratch with the “Creative Grid Element” and put our content within that. And I guess Elementor free version does not have this type of grid layouts. Please let us know on this. 2. Speed optimize wizard So Udesign has dedicated speed optimization module? So can I count it as a cache plugin? If not then will that conflict with a dedicated cache plugin like “Lightspeed Cache”? In other words, can we activate or work with both simultaneously?
Hello @ethicaLeadTeam
1) Creative Grid Element
Yes, with the Creative Grid Element in U-Design, you can create a completely new section from scratch and place your own custom content within each grid item. It gives you full flexibility to build advanced grid-based layouts exactly how you want.
And you are correct — the free version of Elementor does not include this type of creative grid layout by default. This enhanced grid functionality comes from U-Design’s extended widget system, so you get more advanced layout options without needing Elementor Pro.
2) Speed Optimize Wizard
Yes — U-Design includes a dedicated Speed Optimization module (Optimize Wizard) that helps improve performance. You can learn more about how it works here: https://d-themes.com/wordpress/udesign/documentation/category/optimize-wizard/However, this module is not a full caching plugin by itself. In fact, many users combine the theme’s built-in optimization features with a caching plugin for maximum performance.
For reference, here is the list of officially compatible plugins: https://d-themes.com/wordpress/udesign/documentation/category/compatible-plugins/So you can activate and configure whichever tools work best for your site.
Regards Andon-Design.
Thank you so very much. Purchasing.
Hello @ethicaLeadTeam
Thank you very much for your purchase. We’re glad we could clarify everything for you.
If you have any questions during installation or customization, please don’t hesitate to contact us. We’ll be happy to assist you.
Regards Andon-Design.
Hello, is it possible to import more than one prebuilt demo on the same website, or if only one demo can be used per installation?
I’d like to provide multiple layout options to my client, so I want to make sure I’m following the correct approach.
Hello villovahost,
Thanks for reaching out
No, it’s not possible to import multiple prebuilt demos into the same installation at the same time — only one demo can be imported per installation.
If you want to show multiple layout options to your client, you can set up separate test installations (for example, on subdomains or local environments) and import a different demo on each one. You can check the available online demos here for reference: https://d-themes.com/wordpress/wolmart/landing/#section-demos
Regards Andon-Design.
hi i purchased your theme the site used got expires now i want to use in my new site can you please reset the code
Hello,
I did not find your purchased code in the database. Can you please share the purchase code through our support forum so I will check and reset it for you.
Regards Andon-Design.
Hello, I have a question before purchasing. Is there a header burger menu? Can we place it on the right or left? Can we create a custom header design?
Hello zuzu02,
Thank you very much for considering our theme — we truly appreciate it!
Yes, the theme includes a burger (hamburger) menu option for mobile devices. You can position it on either the left or right side of the header in mobile view, depending on your preference.
Additionally, the header is built using the Elementor plugin, which gives you full flexibility to customize and design it exactly the way you need. With Elementor, you can create a completely custom header layout — adjust positioning, styling, spacing, add elements, and tailor everything to match your brand.
Regards Andon-Design.
Thank you. Is it possible to use the burger menu not only on mobile but also on desktop view?
Hello @zuzu02,
Yes, you can use this as well.
Refer to the image: https://ibb.co/sdYs7W8S
Regards Andon-Design.
The product photos aren’t showing up. If I switch the view to LIST and then back to GRID, they appear. I don’t have any caching plugins.
What could be the problem?
Hello ARQUdisseny,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our engineers will check and assist you accordingly.
Regards Andon-Design.
How to update the theme: Should I update the theme first then the plugins or the plugins first then the theme from WordPress Updates page?
Hello BayanInv,
Follow the official documentation here: https://d-themes.com/wordpress/udesign/documentation/?post_type=&s=updateRegards Andon-Design.
All of the demo previews, including live preview from here are giving 404 Errors. Please advise what is going on.
Hello rodeospot,
We are aware of this issue and have already forwarded the report to our lead developers and theme authors. They are currently investigating it and will ensure it is resolved as soon as possible. Thank you for your patience and understanding.
Regards Andon-Design.
Thank you soo much! That was concerning, this is my favorite theme and I need to use it for a new client but I can’t see the newest updates!
It’s back! THANK YOU!!
Your support is not working, neither of my logins, the PW reset for support states it is not for the account I am logging into, when in fact it is. The support email is different from the past as well: newsmartwave@gmail.com
My mobile menu disappeared and I can’t find the issue. I need help.
Hello, @rodeospot,
I have found this email: ac@rodeospot.com linked with your support account and then verified it, I also sent the password reset email to that email, please check and follow it, After that you will be able to Login to our support system here: https://d-themes.com/udesign-support/
Regards Andon-Design.
I never received the reset to that email, to any email, my other email that I’d appreciate not having it publicly blasted, the reset didn’t work, logging in with that email you posted, sends me to critical error. Now I am multiple days without a solution as I can’t get into support, even after I sent a direct support email and no answer. The last time I needed support I had to setup a 2nd account as my email you listed was giving critical website error upon login attempt, now that doesn’t work either. This is a great theme, with minimal errors, the accessing support can be a challenge at times.
Hello rodeospot,
Sorry for the inconvenience caused. We have responded to your ticket—please review our reply and continue the conversation directly in the ticket.
Regards Andon-Design.
Another day, still shows no reply. I had to login in under the account with another email, as mentioned, since my email you posted here does not work to login to the support console, I had sent in an email when I first posted here in addition to trying to access support, to no avail. I Iogged in wth a different email, tied to my purchases but same user name, the email was assigned but never replied to. “Created Yesterday, 5:40 AM Last activity Yesterday, 5:40 AM
Assigned to Aizaz Awan Id #—-Status Open Priority ” still no reply. So you guys no longer support or what is going on? I used to be able to send email and get replies via the support email or use the console.
What is an email to write to that will reply? The support system is not working right, it has my email under my account different than what was used to setup the latest account, then it tells me to verify the email and nothing happens, I get logged back into the the support with no options to verify my email.
Thank you for replying just now and helping to resolve the issues – this is the usual type of support I am accustomed to with this author and it is appreciated. This is an excellent theme, with some minor hiccups on occasion. It is our go to theme for projects!
Hello rodeospot,
Thank you very much for your kind words. We truly appreciate you taking the time to share this feedback.
We’re glad we could help resolve the issues quickly and provide the level of support you’ve come to expect. It’s great to hear that the theme continues to be your go-to choice for projects — that means a lot to us.
If you ever run into any questions or need assistance in the future, we’re always here to help.
Thanks again for your continued trust and support!
Regards Andon-Design.
Hi, I want to use your theme on a single domain on a WordPress multisite.
Can I use your theme, e.g., site.domain.com, site1.domain.com?
I get the error “already_used.” Please check the purchase code again.
Hello, @Krzysztofkm,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our engineers will check and assist you accordingly.
Regards Andon-Design.
Hello, I purchased uDesign for my website which was closed/expired a couple years ago. I’d like to use my license on my new site. When I entered the product code I received an error message – :”already_used Please check purchase code again:” Please help. Thank you.
Hello, @IAmZelda,
I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let me know the result.
Regards Andon-Design.
Thank you, Andon. I appreciate it. I was feeling creative last night so I went ahead and purchased another license. All good. It’s such a robust and versatile theme that I’m sure I’ll find a purpose for it. Take care.
Hello, @IAmZelda,
Thank you so much for the kind words and for your support — we truly appreciate it. We’re glad to hear everything is sorted now, and it’s great to know you’re enjoying the flexibility of uDesign.
If you ever need any assistance or have questions down the road, feel free to reach out anytime.
Wishing you lots of creativity with your projects!
Regards Andon-Design.
Hi Anton, could guys take a look at ticket #65416. Thx in advance
Hello Melon-UD,
Sorry for the inconvenience caused. We have responded to your ticket—please review our reply and continue the conversation directly in the ticket.
Thank you for your cooperation.
Regards Andon-Design.
Hello, @mert_om,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our engineers will check and assist you accordingly.
Regards Andon-Design.
Please reset my purchase code. Thank you
Hello, @nvbquoc5590,
I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let me know the result.
Regards Andon-Design.
hi i have 2 copy of my website one on a test server the other on live i alway run update on the one on the test first to make sure it doesn’t mess-up my site on live after update. but when i try to update the core file on the live it gives me error “update failed already used.” what can cause that
Hello, @eltonpiko,
I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let me know the result.
Regards Andon-Design.
Please reset both of my licenses.
BTW this site times out on CF. https://udesigntheme.com/
Hello, @BlackhawkMSP,
I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let me know the result.
Regards Andon-Design.
How can we have “SiteLogo” for each language website? My website have two languages English & Arabic, and I have different headers for both the languages, but when using SiteLogo element, its takes the default URL, which is the English site, How can I make it to use the Arabic Home page when clicking the logo from the arabic pages (which uses the Arabic Header)?
Hello @BayanInv,
Can you please tell me which plugin you are using for the multi language translation?
Also, can you please contact us through our support forum with your site logins so I will check and solve the issue on your site.
Regards Andon-Design.
We are using Polylang Plugin.
Hello @BayanInv,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our engineers will check and assist you accordingly.
Regards Andon-Design.
Hello,
You have a really nice theme with many customization options but can you please consider including a post offset or a custom query builder in “Post Grid” elements in Elementor? It would be really useful especially in custom pages where you display several grids and you don’t want the same posts to be shown everywhere.
Hello cnon01,
Thank you for your suggestion.
We have noted this feature request and will forward it to our theme author. They will review it and, if they find it beneficial for the theme and its users, it will be considered for inclusion in a future update.
Thanks for taking the time to suggest this.
Regards Andon-Design.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
