AndonDesign

AndonDesign supports this item

Supported

4314 comments found.

would be nice if I can dubicate pages in one of the next updates

Hi,

do you mean “duplicate”?

Regards

sorry. for sure: duplicate ;-)

I believe there are WP plugins for this sort of functionality, it is not a theme’s responsibility to provide page duplication functionality.

Regards

Which Revolution slider do I need to import to get the sample “video slider” shown on: http://dreamthemedesign.com/themes/u-design/

Hi,

Thank you for choosing the “uDesign” theme!

That would be “slider1” for the home page.

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Hi, I have buy the uDesign theme but not found demo content file. Please help me how to find or get demo content.

Hi swbsanjeev,

when you unzip the main theme file inside you’ll find a folder about the demo with a link.

Anyhow, you can find out more about it HERE.

Regards

anorup

anorup Purchased

Why is it that I can not log in and get the demo content?

Not sure, I’ll have to look into this, please email me and we’ll get to the bottom of this. You can send me an email through my Profile page.

Regards

How do you activate the pre-built themes within this theme? Like U-Build? I am going to purchase this again and need to use that one.

Hi,

you need to import demo sites, you will find full instructions here: http://dreamthemedesign.com/u-design-support/discussion/22852/import-instructions-for-u-design-demo-sites

Regards

SZero

SZero Purchased

Recently it stop displays a mobile version of website even if I choose Responsive layout in theme settings. Checking this option or not checking – doesn’t do anything. On all mobile devices its opening as normal PC version website ((( Help!!!

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out. Also make sure to provide a link to your site to speed things up.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Hi i have this Fatal error: Cannot redeclare udesign_footer_back_to_top_link() (previously declared in /home/siteweb/public_html/wp-content/themes/u-design-Child-Theme/functions.php:5) in /home/siteweb/public_html/wp-content/themes/u-design/functions.php on line 2038

Hi @xinfodesign,

looks like you used a function in your child theme that has already been declared with that name elsewhere, you need to use a unique name, please email me and I’ll tell you how to fix this. You can send me an email through my Profile page.

Regards

nice work … good luck

Thank you! :)

linhuck

linhuck Purchased

Hi, Cannot access the import demo sites info even after approving access to your app within Envato. Please advise

Hi,

please email me and I’ll help you setup. You can send me an email through my Profile page.

Regards

linhuck

linhuck Purchased

Thanks emailing now

We are unable to sign into UDesign Support.

We submitted a support comment to the forms yesterday and see we have a comment in response, but can not get logged in. We just get redirected back to the login screen from the “Authorize U-Design Support Forum to connect with your account” page.

Help?

Hi,

please email me to get to the bottom of this. You can send me an email through my Profile page.

Regards

Already there. ;)

Great, yeah I saw an email but the names are different so I wasn’t sure :)

rnrshop

rnrshop Purchased

Hi, I used your theme a few years ago and have gone back to it, its great. But i have one question, I want to REMOVE the divider lines below the menu and below header images. I spent a few hours on this one problem and I don’t really wanna pay $45 again for a theme I have already paid for just because of a small thing ? Can you just leave the .css required to remove these lines? It seems a pretty common question, or is it somewhere in the options and i’m missing it?

Hi @rnrshop,

if you’ve purchased the theme before Sept. 1st 2015 then your support is “Grandfathered” and you should be able to access and post questions like full Members in the support forum. For your convenience, the direct link to the forums is: U-Design Support.

Regards

rnrshop

rnrshop Purchased

great! thanks :) Thanks for quick reply as well:)

moongraf

moongraf Purchased

delete me

Hello, I have version 2.4.19 installed and trying to update to version 2.11.2. When I to install the Envato toolkit, it says “The plugin does not have a valid header.” and Download failed. A valid URL was not provided.

I see. Once the theme is purchased, future updates are free with that account, so unfortunately the way ThemeForest.net is setup only the owner of that account can have access to the theme that was originally purchased.
Since you’re not in touch with the person that purchased the theme originally, it’s impossible to get updates for that license. In general, it’s best for the person that owns the website to have purchased their own license of the theme, that way they will be independent of anyone maintaining their website for future updates or access to support forum since the purchase code is required to register in the support forum.

I think the Envato toolkit plugin has been deprecated by its author, so your best bet would be manual update as you have a rather old release. Once you update the theme to the latest release you will no longer need to do manual updates going forward, I added 1-click update feature.

Regards

If you have further question feel free to email me directly. You can send me an email through my Profile page.

How do I do the manual update if I can’t get the file? Do I need to purchase it again and reinstall it?

I just replied to your email.

Regards

EDIT – Nevermind, worked it out. Needed to save the Font settings.

HI, I just did an update and I’ve lost all my blog posts from my Home page. Also my logo is on my Home page twice now. Once where it should be in the header, and once over the lefthand side. Are you able to help at all please?

Hi,

Absolutely, please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Glad you sorted it out so quickly. If you have any additional questions, please don’t hesitate to ask.

Cheers!
Andon

by
by
by
by
by
by