AndonDesign

AndonDesign supports this item

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4436 comments found.

A new client just approached me and he would like to have his uDesign theme updated from 1.4 to the latest version because the the woocommerce shopping cart page is not structured correctly and he can no longer find the guy that built the website to begin with. 1) Do I have to purchase the uDesign theme? 2)Will the theme create errors because I am updating from such an old version? 3) Can you provide update if I purchase the new theme. Wordpress is up to date. Thanks need a response ASAP

Hi @vstrose,

1 ) if you or your client don’t have access to the original ThemeForest account that was used to purchase the theme then yes, the only way to get the latest release would be to purchase your own license, the updates are free for life after that for that account. I recommend that the client owns that account and not the developer as I’ve seen many times the developer moves on and the client is left without a license or access to one, so it’s probably best if you tell your client to purchase the theme themselves. This week the theme is reduced price so it’s perfect timing for them.

2 ) I can’t tell because I don’t know what’s been done with the theme they have, the worst would be if someone had customized the theme by modifying theme core files. If the theme has not been modified then it should go relatively smoothly.

3 ) We don’t offer this as a service but you’ll have access to the theme’s support forum, where you may post your request – the support forum contains over 20,000 support threads that we have already resolved. For your convenience, the direct link to the forums is: http://dreamthemedesign.com/u-design-support/

If possible, please start a new support thread so all of the team can help you out.

Regards, Andon

Woo commece styling issues. http://iacyf.org/shop/

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

How do I activate WPBakery Page Builder to access the function Templates?

Access WPBakery Page Builder Template Library for layout unique templates. Download chosen templates and discover new layouts template with regular updates from WPBakery team Page Builder.

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Hi How to install demo packages? Like on your demo.

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

hi there, just imported the demo , save permalinks twice and reset the htaccess and keep show me 404 for all other pages other than home, what is wrong with it thanks

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Never ever called on your support and now it has expired. So it goes. In truth support is not what I need because reporting that the entire SSL of our sites has been failing for months due to the udesign included stylesheet references in the head section for the woocommerce plugins integration having http rather than https links and this persisting even with our htaccess file forcing https, persisting even through the removal of the woocommerce plugins is something I think you should know about. On trial today will be the deactivation and file deletion of udesign theme, and reinstall of the latest version. Let’s hope I do not have to pass a Death Sentence on the entire theme.

Hi,

I can assure you that it’s not the theme, I have the theme set with SSL on many sites including the main demo: https://dreamthemedesign.com/themes/u-design/ also many of our clients have successfully converted their sites from http to https, however if you’re converting an existing site there could be a couple of things that you need to take care of to make sure all references are converted properly. If you get stuck feel free to email me and I’ll give you a hand. You can send me an email through my Profile page.

Regards

Please how do I create a slide image as the one on this site http://sealingburgmann-nig.com/ not the revolution slider, I mean the one that has 150×150 image size, am using uDesign version 2.13.0 on my site. urgent answer needed ASAP.

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Can not sign in to support forums using the Envato button.

This the error I get: Sorry, the data returned from Envato indicates that you have not purchassed the “U-Design” theme. If you think you used a different account to purchase the theme please try signing in with that account.

Hi vincentiacono,

I just responded to your email.

Regards

Hello, I have a question before I buy the theme. Is it possible to design a page similar to https://www.otto.nl?

Hi @udok75,

yes, sure you could do a similar layout.

Regards

123dcor

123dcor Purchased

I purchased this a while back and recently downloaded the latest version of the Udesign but there are no plugins or xml file to import the different templates for the different industries.

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

How do I change the blog post icon? The 120×120 pic at footer?

Hi,

I’m not sure what you’re referring to. Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Hello, can not install the demos? connection to the support impossible?

how to install the demo

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Or feel free to email me. You can send me an email through my Profile page.

Regards

install demo very complicated

it’s not if you follow the instructions and you’ll get a full replica of the demo not some mess of hundreds of posts and pages…

Anyhow, if you need assistance with it or further questions you can post to the forum or email me as I suggested above.

Regards

aleksa

aleksa Purchased

Hi, I am having an issue since the last update. When I am trying to get a color to stretch the full width of the screen in the background of a row – the option is missing. Before the update I could go to “row settings” -> background -> Background Style single color and then choose a color.

But now there is no color choosing option, the space beneath Background Color ist blank. I can also not change the color in an existing coloured row, the color pick ist missing.

Can you please look into that? Thank you!

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

AlexofH

AlexofH Purchased

Hello – on the demos I’ve viewed, the main menu drops into an accordion at mobile resolutions. Is there an option to keep the menu options visible at all times? I’ll probably only have 3 links in the menu.

We have an FAQ entry explaining how to add any text with a couple of lines of CSS. It’s super easy.

Regards

AlexofH

AlexofH Purchased

Thanks – a couple of final questions: is it possible to create a layout that has a narrow but full-width image (about 200px high on desktop displays) either below or above the main menu, without a full page image? Is it easy to remove unused JS files? That last thing isn’t a deal-breaker as I could probably do that manually if I wanted to.

Hi,

can you elaborate a little bit more on your first question, I’m not sure what you mean both “narrow” and “full-width”, can you show me an example of that? Feel free to email me. You can send me an email through my Profile page.

Regards

i have u design theme i want to know where should to go to edit mail id and phone number and u design premium wp theme which is on header of theme , help me

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

yavuzke

yavuzke Purchased

hello, i want mobile menu like https://www.duda.co/ for on my web site is that possible ?

hi @yavuzke,

unless you install some third party plugin to handle your menu you can only choose from the two available options for mobile menu that the theme offers. You can choose a mobile menu from the theme’s options page under “Responsive Layout” section. For example the menu here http://idesignmywebsite.com/u-design-shop/ is the second option.

For future reference, if you have any questions or support related queries please post to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Thank you that’s what i want.

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