619 comments found.
I have submitted a support ticket pertaining to a white line in my header. Please kindly check for me.
Hello! Our team will get back to you asap. Please check our working hours here https://help.gt3themes.com/contact/
Thank you for the quick response, I have responded to your support agent.
hi, previously, the switch for the “back to top” button was somewhere and I can find it (
Hi there! It’s still there
Sorry, I asked the wrong question. I know it’s there, I just have to turn it off, I can’t find it anymore
I can’t find where it turns off
Yes, there is an option to enable/disable it.
Where is it, I’ve been looking for it for half a day.
TF stats shows that you haven’t purchased this item. If you did using another account, then please submit a support request and our team will assist you https://themeforest.net/item/ewebot-seo-and-marketing-agency-wordpress-theme/24776025/support
okay, thank you <3 P.S what means TF?
TF = ThemeForest.
oh 
thank you! have a good day
You too!
Hi, Getting this error. Please solve this ASAP
“Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.”
https://prnt.sc/pLEl1labPIUmHi there! Please refer to https://help.ewebotwp.com/docs/troubleshooting/missing-the-style-css/
Please make a demo of Artificial Intelligence so we can all take advantage of the popularity it has gained.
I am willing to purchase another additional license and renew support for at least 3 years of that additional license, although I only need the AI version for the current site I have with your site.
Please
Hello! Can you share your ideas via a contact form available on our TF profile page? The thing is that any of our customers can install the 3rd party AI plugin and use AI for the content generation. Most of the themes available here on TF do the same way. Thanks
I’m not talking about a 3rd party generative AI plugin, I’m talking about YOU ADDING A NEW HOME PAGE WITH A FUTURISTIC ARTIFICIAL INTELLIGENCE DESIGN. Since artificial intelligence is a fairly relevant topic these days, those who want to make a site that includes artificial intelligence services can use it. Please, it would be very helpful and it would make your theme much more attractive and relevant in the Theme Store.
Yes, we consider to create such a homepage.
Hello, I’m really impressed by the theme design. But I just noticed the Twitter social media icon is not updated it’s still showing the bird, not X.
Hi there! It will be updated. We waited for fontawesome to update its library.
Great. So does this mean if i purchase your theme and upload it to my Wordpress site, the social media icon will be automatically updated without me having to request update or do anything?
In most cases you won’t need to update any on your end.
Hi Team, Can you please clarify which exact elements are taken from outside contributors? I am talking specifically about template numer 12.
Who is the provider of the below items so that I can reference them where neded?
Please specify who is the author of:
- Pictures of people - Elements of background like floating cubes, dots, pen marks etc - Backgrounds themselves
I am not sure what I am allowed to use except for the animated icons which I found and referenced the creator.
how can I import that Mega Menu that you have in the demo files?
What is the option to use, in order to get that Mega Menu that you have? When I imported only 1 template, it came without any menu. But I don’t see the option to import only the Menu. Can you please help? I have looked over the documentation and still can’t find it
I have read the documentation, but it doesn’t say where to get that Mega Menu, or any menus for that matter. Do I have to import again the headers and the footers?
This form is for pre-sale and general questions only. Please submit a support request and our team will assist you. If your support expired, you have to renew it.
So, I have to renew the license ($46) just for telling me how to install your demos?? Do you think that this is the correct way to treat your clients?
You had 6 month of free support after you purchased the product. We have to pay our support team to provide assistance. We follow, as an author, Themeforest terms. Please refer to https://themeforest.net/page/item_support_policy
I have installed a demo, and it seems that it didn’t install everything. I’m getting an error for MailChimp form: Mailchimp for WordPress error: There is no form with ID 9431, perhaps it was deleted?
How can I install only this form? I have the rest of the forms. Should I install all the forms again? Will they duplicate if I do this?
I know. Unfortunately they are not helpful at all. Tells me to pay 50$ to renew support, just to get the answer to this simple question.
If your support expired, you have to renew it. You agreed these terms when placing the order. Thanks for understanding. As for the form, you can replace it with your own one. We use a simple one https://tppr.me/tWTp5r
Hi, I purchased that theme yesterday but found out that the template import tool is old and I can’t import templates now, what should I do?
Hi, when I import templates I get stuck for a long time in importing media files what is the reason for this?
Correction, it’s when importing demo content in one click
Hello. I updated theme to the latest version, but what with GT3 Photo & Video Gallery PRO? Where to find update for that plugin? Thank you
Hello! The plugin update will come with the next theme version release. It will be released next week.
great theme, however, I cannot currently update it: Warning: Undefined array key “package” in …........ wp-admin/includes/class-theme-upgrader.php on line 447
Hi have also a Purchase Code Error although paid for and already active for 1 year?
Hello! Thanks for contacting us. This form is for pre-sale and general questions only. Please submit a support request and our team will assist you.
So nice that You delete comments from unhappy customers, ridiculous. You haven’t answered my question, I did as You suggested. I installed the newest version of the theme and I STILL can’t use my PURCHASED THEME ELEMENTS. I get a “purchase code error”. I even deactivate and activate it again and again and NOTHING. I STILL CANT USE MY PURCHASED THEME!
All abusive or offensive comments will be deleted automatically. This form is for pre-sale and general questions only. Please submit a support request and our team will assist you.
Hello, how are you? I have already purchased the template, but my company had to change the domain, and as a result, we couldn’t migrate the site due to unauthorized activation for the new domain. We have tried logging in to https://gt3accounts.com/, but we do not have access to this platform. Can you assist me in resetting my license? Thank you very much in advance! I really love your digital products!
Could you kindly include support for the “YITH WooCommerce Request a Quote” plugin in the Ewebot theme?
Hi there! We will consider your request.
Your response is appreciated, it means a lot to me
I am eagerly awaiting your update!!
Hello! What exact issues do you have with that plugin. Our team tested the free version, it works fine. Please submit your details via a ticket system and our team will assist you.
check your theme not compatible with above 8.0 php and also on the last version wp daddy not compatible
Hello! The theme is compatible with PHP up to 8.2 as well as WPdaddy plugin. If you any issue, please submit a support request and our team will assist you
Hi there! Can you please check it now? It should work. Thanks
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Not working,
Kindly let me know the solutions
Hi GT3themes,
When can we expect a new Ewebot version?
Thanks!
Hi there! The new theme version will be available later today.
Awesome!
The theme update has been released.
Works like a charm! Thanks!
Glad to hear it. If you have a minute, please rate our product. It’s very important for our team. Thanks
Consider offering a better discount, the price is very high 
It’s a fair price for a good product. Thanks
According to the changelog on your site there hasn’t been an update for months.
Has development stopped now on this theme?
What is the latest version – 3.0.1?
Hi there! The development has not been stopped. You can see the official log here https://help.ewebotwp.com/docs/changelog/theme-changelog/ but we have intermediate updates which are not included in the global update. There will be an official update this week. Thanks
