53 comments found.
I purchased the system and I will send you a ticket, but it gives an invalid error for my purchase code!
Hi There.,
To assist you better, could you please confirm your purchase code? This will help us proceed with your request promptly.
You can find your purchase code by following this guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code -
In the meantime, you can send your request directly to us via email at support@wedesignthemes.com. Kindly elaborate on your query and share some screenshots related to the issue. This will help us better understand and provide a solution.
You write answers here, but why don’t you check the support section, I’m waiting for your answer there.
Hi There.,
We apologize for the inconvenience caused. We have responded to your query through the forum. Kindly take a moment to review it
Thank you!
Hello, we have purchased your theme. We have a problem importing the Demo. When we go to install the “Demo Default” this message appears: Cannot create file: /web/htdocs/www.visit-veneto.eu/home/wp-content/uploads/fw-backup/tmp/database.json.txt and it crashes.
Hi Dwdinformatica2009,
Could you please share the WordPress and FTP login credentials with us via support@wedesignthemes.com so we can check and provide you with a solution.
Thanks!
Could you please provide me with the complete documentation? I purchased the theme, but I started working on the site lately, but I can’t find any documentation on how to hide the free tag , how to resolve the issue (registered users can’t see the take course button, but unregistered users can). Please provide me with the documentation.
hello, i need help but my Purchase Code doesnt’t work on Your support page to register it. what can I do?
Hi There.,
Kindly email our support team at support@wedesignthemes.com with your purchase code and registered email address so we can assist you with a solution.
It appears there’s no way to remove the pop-up banner in the theme, or is there a way?
Hi.,
To remove the popup template, please follow the steps outlined in this video tutorial: https://recordit.co/wt4tvrVuXe
Thank you!
Does one get to off “Assignment section”, “News, Members, Instructor tab” in the course page. And the course submission looks disturbing too
Hi There.,
Thanks for contacting us and being interested in our theme!
Please consider sharing screenshots or short videos related to your query. This will enable us to gain a clearer understanding of your concern and provide you with a more effective solution.
How do I share the screenshot with you guys?
Please send your request to us directly at this email support@wedesignthemes.com
Hi, Could please send the list of Instructor features and student features. Also when student complete any course so the student will get any certificate feature?
Also is there any option for add products by instructor?
Hi There.,
Thank you for reaching out and showing interest in our theme!
Our theme allows instructors to post courses, set commissions, and assign courses to students. Students can access free courses and classes. Upon completion of a course, certificates or badges are issued to the students.
Thanks!!
I purchased Egrad education, but when I imported the theme it is empty? I needed it badly. Why is that? prebuilt pages are not visible
Hi.,
Thank you for contacting us.
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
why I cannot add the theme?
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Pre sale question: I am looking for a platform that enables multiple educational trainers to publish their training sessions along with the respective dates and times. I aim to create a platform that facilitates trainers in sharing their training schedules, enabling students to purchase courses to participate in live online classes (not from our platform) and access recorded sessions, along with the payment gateway. Does your theme do that?
Hi There.,
Thanks for contacting us and being interested in our theme !!
Unfortunately, our theme doesn’t meet the specific requirements.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Please send your request to us directly at this email support@wedesignthemes.com
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
I can use course design, but in woocommerce products?
Hi..
Thank you for contacting us.
LMS theme is fully compatible with WooCommerce
Can you please more details about your requirement, and help us have a better understanding of it by getting back with any Screenshots / Video references to our support team we will gladly assist you.
I have already created my courses on the Moodle platform, what I want to do is show with WordPress the catalog of the courses that I have in Moodle.
I saw that they have a COURSES category that has a professional format and I love it.I went to the store and saw that the design is not the same, I want my woocomerce products to have the same design as the COURSES category.STORE DESIGN :https://egrad.wpengine.com/product/aspects-of-agriculture/COURSE DESIGN: https://egrad.wpengine.com/courses/data-science/I hope you understand me, I just want a design that works with woocomerce directly, will it be possible?Hi.,
Thank you for contacting us.
We regret to inform you that it is currently not possible to change the product page design to match that of the course page.
I don’t think this theme is worth 49 dollars!
What is the process for opening a support ticket for all my issues? Is there a portal system for ticking like other providers have?
The demo content would not be imported. I received an error message: “The execution failed. Please check error.log”.
On the website, there are six demos. Unfortunately, there is only one demo to import. Can you tell me what the exact problem is?
This theme does not have tools for importing demos, which is a complete disappointment. A deprecated plugin is the only way to import demos into the theme.
What can I do to get support for all my current problems?
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Could you please let me know if you have a support portal as well?
Hi.,
Support Forums : https://themessupport.com/forums/forum/education/egrad-education-wordpress-theme/
Thank you, we look forward to help you!!..
On the support page, I can check that I can see other users’ admin credentials when they create any issues and mention their credential.
Hi.,
We get the “Invalid user name/password” error. So please send us the valid WordPress login details.
i updated the ticket , pls check now https://themessupport.com/forums/topic/demo-import-4/
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Hello, before buying: I’m working on a website to sell training courses on how to brew your own beer, make your own charcuterie, and so on. All in the form of video courses, which should become accessible when the customer pays. On the demo, I see that the person has to “log in” before being able to pay, which is catastrophic for conversion. Is there a solution that’s just add to cart, pay, then access the video content of the course?
And lastly, is your theme compatible with this project?
Thank you
Hi.,
Thank you for contacting us.
Yes, this theme is compatible with your project.
You can go ahead and purchase our theme. If you’re facing any difficulties in setting up or configuring the theme, please get back to us. We are happy to help you.
Hi.,
Sorry for the inconvenience,
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Hi!, what membership plugin is used for this theme?
Hi There.,
Thanks for reaching out! This theme doesn’t use a membership plugin. We have options for package on classes and courses.
Thank you
Hi, can your system manage virtual classroom? I would like to create an online platform that connects students with teachers of languages and other subjects from all over the world. Students can search for teachers based on the subject they want to learn, their skill level and other criteria. Once a teacher has been chosen, students can book private lessons and interact with the teacher via video call. Video calls must be managed internally by the platform.
Hi.,
Unfortunately, we must inform you that the theme does not currently support some of the features or options you have requested. However, we have acknowledged your requirements and will strive to incorporate them into future updates.
Thank you!
Can you tell me how am i suppose to remove the front page popup window?
I just bought your theme which I find very design, but… really 181MB to upload???
Hi There.,
Yes, the theme bundle includes the demo content, required plugins, and theme assets.
You can refer to the documentation for instructions on how to upload the theme to WordPress:
Via FTP: Link to FTP Installation Guide : https://docs.wedesignthemes.com/dt_articles/how-to-install-theme-ftp/
Via the WordPress Dashboard: https://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
hello team, i have purchased the license that does not include online payment, can you help to purchase the one that includes the online payment? after purchasing it, if I want install it will it remove other content that we had already put on the website that doesn’t have the online payment?
thank you
Hi Chretshaka.,
Please consider sharing screenshots or short videos related to your query. This will enable us to gain a clearer understanding of your concern and provide you with a more effective solution.
when i was purchasing the theme, i saw that when you want the option where a user will have to pay to access content from the website, the theme price goes to 1,500$. so because we were not clear if that option will be needed, I purchased the theme on the regular price that was 59$ (I believe), after a while now, we need users to access courses after they have made the payment. so my question is: how do we move from here?
thank you.
Hi.,
Please help us have a better understanding of it by getting back with any screenshots like references about your issues and along with your site credentials (WP &FTP access logins) details via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know.
Thank you!
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