1294 comments found.
Pre-purchase questions 1) Is it possible to change the radius of the images on the blog page. 2) is it possible to alter the padding of sections and pages? Many thanks
Brilliant, thank you so much!
Hi Guys .. Pre purchase query. After trying many different Shopify Themes I am struggling to find one that will load the TeeInBlue App (Product Customiser) ... Any ideas if this works with your Theme ?
Hello, thank you for your interest in our theme. TeeinBlue is a popular application used by many of our customers. As of now, we haven’t received any feedback regarding the theme not being compatible with this application, so you can rest assured and use the theme for your desired application. Best regards!
And this option also work or sticky add to cart and also showing option at frequently bought together
Hi there, For technical questions, please create a ticket here https://support.the4.co/ then support team can assist you. Thanks!
Does the Complementary Product sections work? I can’t get it to work. Creating the metafield is coming up as an error.
Hi there, you don’t create the metafield, you set up in Search & Discovery app. Please follow this guide here https://support.the4.co/articles/complementary-products#1-configure-product-recommendation-in-the-app If you need help, please create a ticket here https://support.the4.co/ then support team can assist you. Thanks!
Hello, quick question, is there anyway to modify the labels such as SOLD OUT? Make them bigger or change color?
Hi there, yes we can change it with a small code, please create a ticket here https://support.the4.co/ then support team can assist you. Thanks!
Hi, how can I hide the product count in a collection list?
Hi there, My colleagues replied your ticket and guide you to change it. You can check and try to do it. Thank you for using our theme! Best regards
Hi, how can i use FONT AWESOME ICONS instead Line Awesome? Or there is a way to insert custom icons? Thanks
Hi there, Please open a ticket on our support system at https://support.the4.co for technical questions. Thank you!
How to change theme background with image.
Hi there, you can check this setting https://support.the4.co/articles/layout#2-site-background. If you need further assistance, please help us create a ticket here https://support.the4.co/ Thank you!
How do I remove the mobile categories tab from the mobile menu? there doesnt seem to be an option for this simple task
Hi there, you can go to Theme settings > Header > choose the option https://www.screencast.com/t/brroAhsN If you need any help, please create a ticket here https://support.the4.co/ then support team can assist you. Thanks!
Thank you, I somehow missed that!
I have a problem with my license. And, my support is about to expire in 3 days. I opened a ticket to solve my issue. But, no one is replying me. I’m totally disappointed.
My ticket number is #8830. I can’t use this theme to my new site. It says that the theme is activated in another site. But, I tested it for another site long time ago, and it was removed. So, it is not activated in another site.
Hello, We have responded to your ticket and noted that we do not work on the weekends. Thank you for your patience with us.
How come this feature is disabled automatically from our store and settings are not visible in GENERAL SETTINGS ? 2.5. Prevent copying, Snowing button, Catalog mode Enable prevent copying: If you don’t want others copy image, text from your website, click here.
Right after support is over (i.e. today) this feature is removed? I mean this feature was time based forcing buyers to contact you again?
Hi there, It seems there’s a misunderstanding here. The features are not related to the support timeframe. Even if your support period has expired, you still receive full access to features and updates. The support extension policy is in place to ensure that technical questions are fully addressed. Please respond to the ticket to receive further assistance from our technical support team. Thank you so much!
Does this theme features provide google schema for Sale Mode that shows “Sale” and a carasoul in Google Listings, Video in Listings and Review requests after purchase?
Hello there, Thank you for your question, currently we don’t support that features but we will consider to update it in the future. Please help us create a ticket here https://support.the4.co/ and let us know more details about it. Thank you!
I understand, so currently it does not support any schema or just the “sale”. I learned today that google paid ads only support the “sale” in the markup. But do you supprt the carasoul?
Hi there, Please help us create a ticket here https://support.the4.co/ and let us know more details about it with a few screenshots then we will check and let you know. Thank you!
1st Please also Tell me is possible to display 2 Drop down option in 1 Row https://ibb.co/CvHN0VJ and Also show 2 row at sticky cart Bar. currently your theme only show combine 2 option in 1 section
2nd Please also Tell me is possible to create Tiered Discounts at product page
Hi there, the theme doesn’t support that dropdown style and 2 rows at sticky add to cart. For Tiered Discounts, you need to use the 3rd app. If you need further assistance, please help us create a ticket here https://support.the4.co/ Thank you!
Volum discount app can’t install, please help
Please open the live chat from EcomRise app dashboard. The support team will help you. Thank you!
Can I get someone to respond to my question I left on support two days ago. I am only now trying to use the theme I bought and it’s saying the purchase code is already registered even though it’s not being used. I’d like to be able to use the code, or a refund please.
Hi there, Thank you for give us your patience. We don’t work on weekend. About your license code, our system accepted the request to reset license code. You can activate it your new store. Thank you so much!
pre-sale question. does this theme support shopify’s reCAPTCHA?
Hi there, Yes, our theme does support shopify’s reCAPTCHA feature. If you need further assistance, please help us create a ticket here https://support.the4.co/ Thank you!
Hi, when installing your theme we got this message “zip does not contain a valid theme: missing template “layout/theme.liquid”. Can you tell me how to fix that?
Please add support for stamped.io reviews!
Hi there, you can use this app with our theme. Please check this guideline https://support.the4.co/articles/custom-review-app You need to choose “Other app” option. Thank you!
Hello guys! Does your theme have the functionality to display different variants of a single product as separate items? Thank you!
Hello, we do not support this feature by default. If you need more information please contact us via email: the4.staff@gmail.com to discuss it further. Thank you so much!
Hi! I would like to hide prices for unlogged users! Only Logged users can see prices! plz help
Hi there, you can search for B2B applications on Shopify app. Our theme does not support this feature. Best regards
