3017 comments found.
Hello Can we use the theme both in the normal domain and in the subdomain?
Hi,
Thanks for reaching out.
The theme’s license could be activated on a single WP installation only. However, it easily can be transferred from one WP installation to another.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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How to activate RTL ON the Theme ?
Hi,
Thanks for reaching out.
There are a couple of languages written and read from right to left (RTL) direction – like Arabic, Hebrew, Farsi, Urdu and others.
Navigate to Settings => General in your WordPress dashboard and select the preferred “Site language” – don’t forget to hit the “Save Changes” button. WordPress detects whether your chosen an RTL language and your website will be displayed as RTL. That’s it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I want to buy the second license, but I hope one issue could be fixed. The product gallery is loaded very slowly on the single product page, even on the demo site. Is it possible to make it load fast?
Hi,
Thanks for reaching out.
I’ve reported this to our dev team who will check that.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Can’t see demos on your site, there is an error!
Hi,
Thanks for reaching out.
We’ve checked and found no issues. The pages loads correctly.
Can you share the link?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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This is the link where users can see preview: https://preview.themeforest.net/item/ohio-creative-wordpress-theme/full_screen_preview/25193838?_ga=2.158901882.1307469995.1712904538-921418325.1693226122&_gac=1.162631246.1709892294.CjwKCAiAi6uvBhADEiwAWiyRdngxleErAu9vcoMLVekTIVcQy0elS6Z6mR5LA5cbhKjx3Tv4UwecfhoCkzQQAvD_BwE
https://ohio.clbthemes.com/
There’s an HTTPS errore and Chrome shows unsecure connection!
https://tppr.me/pWiRyW
Hello,
While I set my settings by theme settings each time, after a while I get the defaluts theme settings (logo, colors, menu etc). The result is that I have done the process 20 times and there is no change.
Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, The Slider Revolution plugin is asking for a premium update, asking for a license number otherwise, it is not updating. How can I update this plugin manually or any other way to solve this? leaving it un-updated showing it as vulnerable and critical on my WordFence scan report, so I believe we must update it. Kindly help. thanks!
Hi,
Thanks for reaching out.
Try to remove and install the plugin from scratch under Appearance > Install Plugins menu.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there! I found your theme very interesting and cool! But I can’t see the backend so, I’m here to ask a question.
Is there any chance to change the hamburger menu icon with a custom image?
Hope you can help me 
thank you so much and have a great day!
Hi,
Thanks for reaching out.
Unfortunately, there’s no such a pre-built option. However, it’s pretty easy to do that using a child theme by overriding the hamburger snippet (we can help you with that after purchasing if needed).
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Please update ACF to the latest version.
Hi,
Please get the latest version of Ohio and there will be an option to update ACF Pro to the latest version.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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tnx
You are Welcome!
Hi, The “Set video to mute on load” feature isn’t working properly. I want this feature disabled so that viewers experience audio on playback. I have disabled it but the YouTube video remains muted once I press play which means one has to un-mute to hear audio.
Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will do our best to help you.
We’d appreciate if you could provide us with temporary WP credentials to process your request faster.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi! I am using the Demo 8 Creative Agency template and when hovering over the portfolio items on the front page, the “Show project” link text is broken for two items. It only shows “project” with the horizontal line on the right a little bit dislocated. The issue is only for two portfolio items and I don’t find a reason why this is the case. Is this a known issue?
Hi,
Can you share the link with the issue? So that we will be able to check why it’s happening.
Thanks
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks for the reply! Sure: https://targetesports.com/ (1st and 6th Items are the ones with the broken links).
Thanks,
From your WordPress dashboard navigate to Theme Settings > Custom CSS and use the code below:
.portfolio-item.card .heading {
width: 100%;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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That worked, thank you so much! Great support as always
You are Welcome!
Hello, i have a question :I have the ohio theme installed on my staging site. The site is already fully customized, but i would like try some other things form demo content. If I import the demo content now, will it erase all the design already developed? Thank you in advance.
Hi,
Thanks for reaching out.
Firstly, we strongly recommend making a backup to be able to restore the previous version when it is necessary.
After that, while importing a new demo, you have to disable global theme settings in the popup dialog window:https://tppr.me/LGaBmC
That helps you to avoid overriding your current preferences.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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thank you for you quick reply !
You are Welcome!
Hello,
I was wondering if you can provide the CSS code for removing the “Posted by” on hover over each post grid item. Thanks.
Hi,
Thanks for reaching out.
From your WordPress dashboard navigate to Theme Settings > Custom CSS and use the code below:
.meta-item .prefix {
display: none;
}
.meta-holder {
align-items: center;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks!
You are Welcome!
HI! I just saw this notification in my dashboard: Your theme (Ohio) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
will a new update be coming out soon? Thank you In Advance for your help.
Hi,
Thanks for reaching out and notifying us.
Currently, you can just ignore those warnings and we will make all the templates compatible with the latest WooCommerce version soon.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Thanks for such kind words, really appreciate that 
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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It’s my pleasure.
Hi, h5 title in .dark-scheme h5 {color: #111;} it’s not correct should be #fff
Hi,
Thanks for reaching out.
We need just a bit more details before getting that resolved. Would you mind sharing the link/screenshot with the issue?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, we solve with custom css h5 title in .dark-scheme h5 {color: #fff;}. the problem is on ohio-widget team-member banner card -img-greyscale, the H5 title don’t change color on dark-scheme
Hi,
Thanks for the clarification.
I’ve reported this to our dev team who will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hey, just a quick question but is the Custom CSS feature from the Theme settings bugged? We have setup a staging website and with a fresh install+demo imports, we noticed the Custom CSS is not being loaded. We don’t have any caching setup on the server or the website.
Hi,
Thanks for reaching out.
Custom CSS should work properly. Can you share the link to your website? We will check if the CSS loads correctly in your case.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Sorry for the late reply, but I setup a brand new test environment with a fresh install of Wordpress, the theme and some of the theme plugins. (ACF Pro, CF7, Elementor, Ohio plugins, Slider and Woocommerce)
Link: https://stg-dv.dozyer.com/
As a quick test, we tried to hide the Google Captcha logo and the burger menu holder to be 40% of the screen to accommodate longer titles. But it doesnt look like the Custom CSS is being loaded at all. Any ideas why it might be the case? (also no caching turned on the server and the website)
Hi,
Unfortunately we can’t check your website, seems like it’s down:https://tppr.me/ZXB2v1
Send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hey, sorry for the late reply. We figured it out in the end. The issue was not with the theme but a custom plugin that was messing up all the tags in the <head> of each page. Thanks again for the help and this great theme.
Hi,
Glad to hear that you were able to sort it out.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello i just bought theme but realized there’s no pure HTML files in bundle, is it possible to get pure HTML files for non Wordpress based project?
Hi,
Thanks for reaching out.
Unfortunately, we have a WordPress only.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, I wanted to know if there is a way to change the translation of a custom menu button. In my case I should have the wording “Contacts” for the English language and “Contatti” for the Italian language. Thank you in advance.
I forgot to tell you that I am using the multilingual plugin “Polylang”, I also installed “Loco Translate”
Hi,
Thanks for reaching out.
We suggest using WPML plugin to have a multilingual website. However, there might be a CSS solution to change the button text, would you mind sharing the link to your website?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello there,
I installed that theme but I am not enable to edit posts in Elementor so can you please help me below errors are showing. 1. Deprecated: Creation of dynamic property acf_plugin_ohio::$settings is deprecated in Website wp-content/plugins/ohio-extra/acf_ext/acf-fields.php on line 12 2. Deprecated: Creation of dynamic property TawkTo_Settings::$plugin_ver is deprecated in /wp-content/plugins/tawkto-live-chat/tawkto.php on line 70
Thanks, W3webworld
Hi,
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there,
I’m trying to install your Demo Importer plugin but I get an error. I downloaded the Themeforest complete theme .zip file and in there there is an “Bundled plugins” folder, but no luck. I get an “Incompatible Archive” error message.
The plugin name/version is: ohio-importer-v124
Please assist.
Hi,
Thanks for reaching out.
Ensure that you have the latest (3.3.7) version of Ohio theme. Also, try to install the demo plugin under Appearance > Install Plugins:https://tppr.me/aJFyEz
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks that worked perfectly. Completely forgot that that is the place where you can download required/previously deleted plugins again
Glad to hear that!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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