3271 comments found.
hi i try click submit new ticket but it said server error and keep loading
Hello, I hope you are doing well.
The issue you mentioned must have been a temporary one. Our help center is currently fully operational and we are responding to tickets. I can also see that we are in contact with you, so we will follow up on the issue in your ticket.
Anybody from the support taking days off? My tickets have been left unattended for more than 2 days now. Please respond.
Hi there, We sincerely apologize for the delay.
All of your tickets have now been answered in our help center. Please check and if there are any other issues, we are happy to provide support for your work.
Hello, plugin Phlox Core Elements needs an update due to security resons. Please release update.
The Shortcodes and extra features for Phlox theme plugin for WordPress is vulnerable to unauthorized access due to a missing capability check in versions up to, and including, 2.15.5. This makes it possible for authenticated attackers, with subscriber-level access and above, to perform an unauthorized action.
Here is more informations: https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/auxin-elements/shortcodes-and-extra-features-for-phlox-theme-2155-missing-authorization
Hi, Thanks for sharing this we already know this and we are working on an update to fix it, for now there is no worry about it, , Update will be released in a few days
Today i updated theme on version 5.15.8 and there is no update for plugin Phlox Core Elements. There is still no update? When we get this updated plugin with fix security bug?
Replace it with the current version that you have and the problem will be resolved.
I rather wait for update from wodpress repository if it will take about few days… Thanks
Have you released an update with a fix?
Hi. Of course, you can wait for it to be published in the WordPress repository. But the official version is what is available for download from the link I sent you. You can safely download and replace the plugin from there.
I think it is going to be there in 3 days
Hello, is the plugin available in wordpress repository now? You said it will take 3 days and now its 10 days.
Hi there, I am sorry but we are trying our best to make it available there too, but they reply very slowly. meanwhile you can use it from the way we explained on our first reply. It is the same file and there should be no issue. After releasing on wp.org remove that and use the ones to be sure about it
Hello, now i can see, that update is in wordpress repository. So i did update Phlox Core Elements from 2.15.6 to 2.15.9 but it broke contact form (contact form 7). I have some screenshot. Can you send me your email adress? Or you know about this problem and should i wait for another update?
Hi, we know about the problem and it fixed already the new update will be released by Sunday
Hello, you still dont release update? Sunday was two days ago.
Hi there, It is there. If still did not update your Phlox theme and phlox element plugin, please do that.
Regards and sorry for the issue
Ok, thanks for update. Now it works.
happy to hear that 
Just a suggestion. I find it difficult to search through the template library. It is not very intuitive. It would be nice to have something like the following: https://library.keydesign.xyz/
Hello, good day. Thank you for your good suggestion.
I will definitely pass this on to our development team so that they can consider it and implement it in future updates.
I appreciate your feedback and are always looking for ways to improve our products.
hi, i try to install sample to show my client b4 purchase and i find out some issue for the free version
refer to https://demo.phlox.pro/event/ and the section the “our speaker” in demo when hover will change color, but after install in my wordpress it didnt function, i check n is no way to configuration plus the social media didnt show too
i knew my support expired but hope u can help b4 i go for next purchased
tq
Hello,
We have responded to your ticket about this issue. It would be better to continue our conversation in our help center.
Also, please keep in mind that the best option for receiving premium support is to renew your support subscription.
We will do our best to resolve your issue as quickly as possible. I hope you have a good day and we will be in touch with you.
Hi, my support has expired but the theme is now displaying some errors in the error log which need addressing: PHP Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /public_html/wp-content/themes/phlox-pro/auxin/auxin-include/classes/class-auxin-customize-setting.php on line 95
Hi, I would recommend you to renew your support to have a better support! I’ve talked to our dev team and technically in the current version of the theme, this should not happen. By the way, we have sent you an email and will be in touch there.
I want to limit the advanced product grid title word count. There is no option to do that. It’s a very important feature. How can I do it?
Hi. I’m afraid there isn’t currently a way to do that directly as you described. And we did not see request for this till now. The only option would be to edit the PHP template files, which can be quite complex and isn’t something we typically recommend.
How long does it take to provide support? Please reply to ticket 2556161509
Hi. We have responded to your ticket. Please follow up there.
Hi, I have a premium licence that I tried to use, and it says I have activated elsewhere, which is possible.
I logged into my account with you and tried to Sync and still did not work.
How do I get to see which domain name is actually using my licence?
Hi. You have registered at our help center with an email that is not the buyer’s email of your license. We have responded to your ticket and will assist you there. Please follow-up.
Hello,
I have a license and now I want to change domains, but when accessing my account with you, I don’t have the license.
When trying to add it doesn’t work either, I’m waiting for support.
It worked out
Hi the theme is creatin duplicate data cause of which the DB is getting replicated and the size keeps increasing on the server . Can you please help me with removing the issue of the size increase on server each time I update something in the site. https://www.knowninnorfolk.co.uk/
Hi. Please submit a ticket to our help center. Our support agents will get in touch as soon as possible and investigate this situation. We need to have more details about your case!
Hello, the 30% do not apply it is still $39
Hi, I am afraid but that off was available only for a limited time
Is there any plan to move away from the Elementor section and adopt the container?
Hi, thanks for mentioning this! All new Phlox demos are based on Elementor Container, and the ones that already exist using Sections. We always try to keep our products up to date with the latest changes in WordPress and we plan to convert the other demos to container slowly.
Your theme is good but you Header and footer can give headache, You edit logo and menu and when you go live u see different sh**t .This so annoying
Contact us if still have issue on our help center we provide you samples with screen shots
The support is terrible. Why doesn’t anyone answer my questions?
I have already sent you an email to start a conversation with our support agents. Please follow up there.
theme installation problems
I can’t install the themes even though I’ve set the required limits, specifically the Architect and Architecture and decor themes.. the customer is waiting for the site and we’re stuck here, I asked for support on averta but zero responses
please answer me because my client is angry!!!
Hi. We are in contact with you at our help center regarding this issue. Please follow up there. We will do our best to resolve your problem.
Hi is there a way to stop the lazy loading animation?
Hi. Can you please be more specific? Please provide more details on what you are looking for.
Hi there I am interested in purchasing this theme however I am having trouble finding information with the demos. If I wanted incorporate various sections from one section in one theme into another. How would I be able to essentially mix and match these sections? I have purchased a theme in the past and once I selected one demo theme I have been unsuccessful in selecting another to view as the second demo shown instead it shows the first demo. Thank you in advance for your guidance!
Hi. Kindly refer to our instructions on how to utilize the Export Section feature. but please note that there are some limitations for example you cannot use header, portfolio , archive pages and some things like that. You may find them here: https://docs.phlox.pro/article/232-export-section
The template has many demos but none of them are valid. I have tried to install it by trying all the options they mention, even the hosting provider has intervened and when I write to ask for help and support they do not answer.
So far, I have no solution or answer.
Hi there, Based on your ticket on our help center, I would like to confirm your issue is fixed already, Am I right? By the way you created a very nice site and very fast, I am kind of surprised. Good job, can we use it in our showcase?
Hi i recently purchased your item but plugins keep popping out errors , i tried to open a ticket but your ticketing system keeps bringing errors. kindly assist us
Hi. I can see that we are talking at our help center and your issue is resolved. Please follow up there if you need anything else.
