220 comments found.
Hi , I purchased your theme from envato market. I have tried to change or customize the colors to my colors but i still have the gold color appearing. I have tried customizing it from the global colors options under the import demo but gold color still appearing
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.net/contact-us/#section-contact
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi Support,
I purchased this theme a few years ago, and I’m currently experiencing compatibility issues with WPBakery due to the theme not being updated. Could you please release the latest WP Bakery update and provide an updated version of the theme so my website can function properly again? I would really appreciate your help resolving this issue.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Social bottom icons didn’t display untill I have installed Font Awesome Addon. I have added 2 links: LinkedIn and Google but only one displays. It works when I use Google link in other field, but when I use it in Google field – it doesn’t show up in Footer.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
What plugin works best to translate your theme? I was always using polylang – but it crushes your header and other elements in theme, so I cant use it!!!
Hi,
When you use Polylang, you need to configure the header layout in Theme Option for each language.
Thanks
Hello,
I recently purchased your WordPress theme and installed it successfully. However, nothing happens after clicking the “Import Demos” button when I try to import the demo websites. All required plugins are activated, but I still don’t see any pre-built elements in the template section. Could you please help me resolve this issue?
Thank you!
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I sent it but still no response. Please help. The demo is not loading.
Thank you for creating a ticket, we will reply to you as soon as possible. Because the number of tickets every day is large and your ticket is in the queue.
Regards,
CaseThemes Team
Hello,
I recently purchased your WordPress theme and installed it successfully. However, nothing happens after clicking the “Import Demos” button when I try to import the demo websites. All required plugins are activated, but I still don’t see any pre-built elements in the template section. Could you please help me resolve this issue?
Thank you!
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
It has been three days and no reply in support system. Shame!
How do I get Elementor Demo data?
It keeps on saying “Your server was unable to connect to theme API server. Please check with your hosting company if the connection to https://api.casethemes.net/ is blocked in the firewall or network setup”
Please help!
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I have replied to the ticket … please help ASAP
Thanks
Hello, I see another comment about this – my website just broke when I updated the WPBakery Page Builder plugin. My support has expired, but maybe you can address this since it’s happening to more than one case?
I renewed my support, but every time I try to submit a ticket it says my support has expired even thought I just paid for another 6 months. Please help me out.
Updated the WPBakery Page Builder and homepage content disappeared except for the header. If I deactivate the plugin, the slider displays, but the rest of the page is in html.
Hi,
I don’t encounter this on the development site.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Thanks! Ticket submitted.
I will check. Thanks
Hello, I have downloaded the theme from Envato Elements. I know you don’t provide support for downloads made from there, but I would like to ask you a question. If I update the WPBakery plugin to version 8.2, my website breaks. From what I can see, the incompatibility is with the CTCore plugin. Will you be updating the theme to make it compatible with WPBakery 8.2? Thank you very much. Best regards.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com/submit/#100023231
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello, thank you for responding. I don’t have contracted support since, as I mentioned, I downloaded the theme from Envato Elements. I just wanted information about whether you will be fixing the incompatibility with WPBakery 8.2. Best regards.
The theme is still compatible with the latest PHP version, there may be more reasons on your site. So if you can create a ticket and provide the information, we will check your issue. Thanks
Hello, when I try to create a ticket, it asks for the Envato purchase code, but I don’t have it because, as I mentioned, I downloaded the theme from Envato Elements. If you provide me with an email address, I can send you access as an administrator. Best regards.
Hello again, I understand that you can’t provide support since I didn’t purchase the theme from ThemeForest but through Envato Elements, but I would like to ask you a couple of questions that I imagine won’t be difficult to answer: In the theme update you uploaded two days ago, has the compatibility with WP Bakery 8.2 been fixed? And another thing, have you uploaded this update to Envato Elements? Thank you very much.
Best Regards
I just updated the package with Envato Elements. Thanks
Hi,
I hope you’re doing well. I’m interested in purchasing the theme, but I have a few questions:
Can I select a specific header for the entire website?
Can I change the color scheme in the theme options?
If I want to redesign the header, is it possible with Elementor?
If I want to import multiple demo themes, is it possible to import them all at once, or do I have to import them one by one? If I import them one by one, will it overwrite the data from the previous demo?
I look forward to your response. Thank you!
Hi,
1. This is possible.
2. Yes
3. If you use Elementor theme package in full package, you can rebuild header. Because the theme supports 2 packages which are WPBakery and Elementor.
4. You can import the entire demo.
Thank you for your interest in the theme.
What means GDPR image, just before the features liste? do you include a plugin with the theme or what?
Hello,
When you install a theme, plugins are included.
Thanks
I have bought it installed, no GDPR plugin is visible among all other plugins? second: I have installed the demo, and Home 2 one page theme doesn’t work scroll it opens other separate pages??? support no reply?
I have replied you in the ticket, please discuss in the ticket.
Thanks
I WOULD LIKE TO BUY THE THEME BUT I NOTICEDON MOBILE ONE PAGE DOES NOT CLOSE THE MENU
Hello,
I have fixed on demo site. Please check again.
Thanks
The theme Is compatible with php 8.3. and mysql 8?
Yes, theme compatible with latest PHP and MySQL versions.
Thanks
Hi, Can you please tell me if last theme version is compatible with wordpress 6.5.2 ? Any theme update expected ? Thanks
Hello,
The latest version of the theme is compatible with WordPress version 6.5.2
Thanks
Hi. When I choose themeforest-5nNwdwFX-lasight-law-wordpress-theme\LawSight_FullPackage\Theme Install\lawsight and upload still zipped file there is an error: “Invalid Content In File.”. I use the newest 6.5 version of Wordpress with Elementor. Maybe the latter is the issue?
Hello,
Please install the theme correctly in theme management. You probably have the theme installed in plugin management.
Thanks
I think it simply does not work with elementor (or its newest version). After reinstalling wordpress without elementor, theme imports correctly. Thank you.
The theme only works with WPBakery. Please check:
https://case.d.pr/i/FU5lWq https://case.d.pr/i/eOM1jzThanks, it works – the issue was related to elementor.
Can I make it 3 languages: Arabic, English and Chinese?
Hello,
Sure, it is possible.
Thanks
how ?
You need to use WPML or Plolylang plugin.
did theme have WPML ? or i need toy buy it ?
You need to buy it, theme compatibility and support.
You can use the Polylang plugin to create a multilingual site. It’s free.
Hello, prepurchase question.
Booked Appointments plugin is discontinued and I can’t find any info on internet about the plugin. Do you have any other plugin in mind for substitution because I also need file upload on booking appointment step…
How you are going to manage this in future updates?
Thanks.
Hello,
The exact plugin is no longer available on any platform, but it is currently working fine with the final version of the plugin.
I don’t have any plans to replace it with another plugin yet, but soon.
Thanks
Hi there,
l like Lawsight – Law & Lawyer WordPress Theme, however, before purchasing the theme, I want to make sure the theme supports Tex Direction Right to Left languages (e.g Arabic and Persian (Farsi)).
Meanwhile, does the theme support mobile? since there are some issues on mobile based on the other comments.
Thanks
Hello,
The theme has RTL support.
Thanks
Hi! Before I will buy the them I want to know if I need to buy premium for rev slieder to use this theme properly? Thank you
Hello,
The plugin package is included in the theme, so you don’t need to buy any other licenses. Thanks
Hi, I have an issue, the services tabs are duplicate, check this https://hernandez-abogados-asociados.com/servicios/derecho-civil/
i solved it
Thank you!
