12911 comments found.
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Pre-Sales Question – When adding to cart a grouped product the main product does not reflect on the cart only the component products are shown in the cart.
https://preview.themeforest.net/item/woodmart-woocommerce-wordpress-theme/full_screen_preview/20264492?_ga=2.199706158.1268641939.1712906718-1406066964.1711616039&_gac=1.116992372.1712918010.CjwKCAjwt-OwBhBnEiwAgwzrUhQy9wgvztDmQjXwrI9wLk97wL6yzpS05txmXZ5kXnOFD6tvEPrxQRoCxVMQAvD_BwEHello,
Thank you for being interested in our theme and contacting us.
Grouped product type is a part of the WooCommerce functionality. It consists of child products, and when you click on the add to cart button, you actually add selected products only. You can read more in WooCommerce documentation https://woocommerce.com/document/managing-products/#create-grouped-product
Kind Regards
Hi.
I have a problem trying to edit product categories:
The problem is that I can’t edit any category. When I access the categories menu and enter “edit category” it remains blank.
Do you have notice about this error editing and hot to fix it?
Thanks.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
friend, WPBakery Page Builder or elementor plugin bundled? we have chosen WPBakery page builder, we are familiar with this one, but it looks like there is new version, we can not renew it. what to do ?
Hello,
We have updated the plugin to the latest version on our server. You can now update it via Dashboard -> WoodMart -> Plugins.
Kind Regards
from this route: Dashboard > WoodMart -> Plugins., there is no update click; and on Wp admin-> Plugin, also can not update, what to do?
this does not work at all
Could you please send us a screenshot of the error you get when trying to update the plugin?
On my website the “Do you have a coupon?” notice is repeated 2 times and adds an option to add a coupon before the payment methods whose button has checkout functions. The site is https://virtualkeys.store/
Hello,
Please disable any plugins that are not directly related to our website’s theme and provide us with your admin access details. We will log in to your account and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly: - WoodMart core - WooCommerce - Elementor/WPBakery Page Builder Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance.
Hi, I can not extend the support period please accept my request and make a ticket how to achieve this design with exact header sticky and top header effect https://mytickie.com/
Hello,
You can read the instructions about how to configure our header and make it sticky in our documentation here https://xtemos.com/docs-topic/how-to-enable-sticky-header-option/ If you have any further questions, please extend your support period and create a topic on our support forum https://xtemos.com/forums/forum/woodmart-premium-template/
Kind Regards
I know about that, what I requested is to have similar which I asked for.
It will not look exactly as per your example but you can use all the options described in the documentation to create a similar header. Making it exactly the same requires additional code customization which out of our theme support scope.
Hey I just installed your theme and speed insight results are extremely low, can you help me with it? It’s not level of the omptimalization which is described.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
can you apply attribution (eg. Brand) to hundreds or thousands of products by 1-2 few clicks? rather than open each and every product and manually assign the product with the brand? can we do it more efficiently? since we have ready made 2000 products from another website migrated. thanks for quick support here with message
Hello,
Product attributes management is a part of the WooCommerce plugin functionality and not our theme. As far as we know, there is no bulk action to assign product attributes in WooCommerce.
Kind Regards
Does Woodmart support theme meta box on custom post type backend page?
Hello,
Thank you for contacting us.
Could you please provide more information about this request and send us some screenshots?
Kind Regards
If I create custom post type and then new post, will post edit page get that settings meta box of your theme?
If you create a new post type it will not get any custom meta boxes from other post types on your website.
Why did the physical memory of the Woodmart website immediately return to 100% when I installed it, and then the website became very stuck? With Woodmart, the physical memory immediately returned to 8%.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello Xtemos team!
I’m rebuilding my store from scratch on a subdomain to later move to the main domain. It turns out that there is a bug regarding changing the variation image when viewed on mobile.
A variable product in which we place photos in each variation, when any variation is selected, the photo is changed in the desktop version but is not changed in the mobile version. First I deactivated all the plugins, leaving only the theme, woodmart core, woocommerce and wp bakery active and it didn’t work. After this, I changed it to a standard theme (twenty four) and the variation image works perfectly. Could you guys fix this? The problem only occurs on mobile, desktop the image changes correctly. If I can do anything on my end, please let me know!
Thank you very much!
Hello,
Please disable any plugins that are not directly related to our website’s theme and provide us with your admin access details. We will log in to your account and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly: - WoodMart core - WooCommerce - Elementor/WPBakery Page Builder
Thank you in advance.
Hi! thank you. Admin access sended.
Sorry, I just messaged you the direct url of a variable product that I had forgotten about. Thanks!
You have duplicated the product gallery on your website. Unfortunately, it is not allowed, and some functions may be broken. You can use only one product gallery.
I’m sorry, I didn’t understand what you said. How did I duplicate the gallery? Could you explain to me where the error is?
Oh, okay, I get it! Because I created a desktop version and a mobile version. To solve this, I need to create a single layout for both, but I can’t invert the columns on mobile, so I ended up creating this separate layout. I’m sorry and thanks for your help, I’ll see what’s the best way to do the layout.
Yes, it is correct. Feel free to contact us if you have any further questions.
Hello!
I’m developing an online store using the woodmart theme and I’m loving it!
I just have a small problem… I have all variable products (only in size), but the images don’t change… but what happens is that in the website’s front office, the image disappears when you choose an option!
Any help?
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
dear, is this plugin needed to be deleted? Slider Revolution? since your theme has bundled it, so no need of this plugin?
Hello,
This plugin is not required for our theme so you can uninstall it if you don’t use it.
Kind Regards
I do not think so, as I tried to deactivate it, the homepage slide will not show properly
It means that you are using this plugin for slider on your home page so you need to either replace this slider with something else or keep the plugin active.
how to replace this slider with other slider? your demo theme use that slider as well, correct?
also, where to upload the logo to show on mobile menu?
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Does this theme support Discord login? Or is there any way to do this?
Hi,
Unfortunately, there is no such option in our theme and WooCommerce by default. It may require additional code customization or an extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Hlw … I am unable to install it says Link you followed has expired Al time… How to solve??
Hello,
It looks like a server limit issue. Here is an article with possible solutions https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed-has-expired-error-in-wordpress/
Kind Regards
Dear Xtemos team! I hope this message finds you well. I have a question about Popup HTML Block translation. Furthermore, I have X-block, I translated it for 2 languages and in WPML > String Translation I changed shortcode number for translated language. For example, if popup English shorcode number is 728, translated version’s is 14796. So, I put this code.
The Georgian version is not working and only the English popup loads for any languages on the site, as I checked. I checked forum too, but I can’t fund any other details. Please check my screen, as well. https://ibb.co/6YWSMSMKind regards, Ambrosi
Hello,
Thank you for contacting us.
We need to check it on your website to help you with this. Could you please create a topic on our support forum and provide us with all the information? https://xtemos.com/forums/forum/woodmart-premium-template/
Thank you in advance.
Hi, I found a problem when using “Information Box” element then the elementor builder cannot update the button it show “server error 500” when remove it then it can update. Please check on this problem
Hello,
Try to add the following PHP code snippet to the child theme functions.php file to fix this.
add_filter('woodmart_show_infobox_svg_by_tag', '__return_false');
Kind Regards
Hi, after key in the problem still same https://prnt.sc/aUVhJ6GLNPM9
the problem is from box information element
Please, send us your admin access so we can check this on your end. https://themeforest.net/user/xtemos
Ok
Hello,
It looks like the `mb_strtolower` function is disabled on your server. Contact your hosting provider for help on this matter.
Kind Regards
Is it applicable for multivendor marketplace?
Hello,
Thank you for being interested in our theme and contacting us. Yes, our theme can be used for the marketplace of multivendors.
Kind Regards
Hello. I love your theme. I was using Nested Carousel. However, I discovered a flaw. There is no setting for the number of slides per page for the laptop view in the compatibility settings. Could you release a quick patch for this?
Hello,
You are using custom breakpoints in Elementor and our carousel settings don’t support them. It works with our build in breakpoints only.
Kind Regards
Wishlist is not opening and redirecting to the blog page.
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
