12796 comments found.
I would like to use the filter module YITH WooCommerce Ajax Product Filter Premium in my e-shop. Unfortunately the filters do not display successfully on mobile. In the computer view the filters are nicely present. What is wrong and does woodmart somehow block the filters created with another module in the mobile view ? screenshot: https://prnt.sc/4LEYeLo8NWos
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Dear WoodMart Support Team,
I am writing to address a critical issue regarding the speed performance of my website, which is built using the WoodMart theme. Despite numerous attempts to optimize the site’s speed, including upgrading the hosting package and configuring caching plugins like WP Rocket and Imagify, the loading time remains unacceptably slow. It takes approximately 20 seconds to load each page, severely impacting user experience and site functionality.
I have diligently followed all recommended optimization practices, including minimizing the use of plugins and ensuring proper image optimization. However, even with minimal content (only three to four sections on the main page), the speed issue persists.
Comparatively, when using alternative themes, the website’s speed is significantly improved. This discrepancy leads me to believe that there may be specific factors within the WoodMart theme affecting performance.
As this issue has persisted for five months, despite our best efforts, I urgently request your assistance in identifying and resolving the root cause of the speed problem with the WoodMart theme. Swift resolution is essential to ensure the continued functionality and success of our website.
I appreciate your immediate attention to this matter and look forward to your prompt response.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
I am unable to create a new topic because my support has expired. Without confirmation that you can fix my speed issue, I don’t want to extend the support because I have already spent a lot on speed, but nothing has changed. Please confirm after checking my issue.S before extand support i need confrimation.
Your website speed depend on a lot of different factors. You can read more information about this in our article here https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/ If you see any issues caused by our theme, our support specialists will help you asap. But overall website optimization is out of our theme support scope.
Hey there! I’ve been exploring the features of WoodMart and I’m curious about the compatibility with user profile and community plugins. Do you have any insights on how WoodMart integrates with such plugins to create a seamless user experience? Also, in your experience, what are the key elements that make a theme truly community-friendly?
On a separate note, I’ve come across a plugin called Youzify that claims to enhance the social and community aspects of WordPress websites. Have you heard of it, and if so, what are your thoughts on the role of such plugins in empowering user engagement within a WordPress theme?
Looking forward to your valuable insights!
Hello,
Thank you for being interested in our theme and contacting us.
We didn’t have a chance to test our theme with these plugins. In general, they should work without any issues. If you face any, feel free to contact us, and we will help you.
Kind Regards
Hi,
is there a recent glitch / fix / patch for coupons recently?
I have an issue using advanced coupon pro with a coupon that make a reduction directly on the shipping.
Before the reduction was applied to the shipping amount. now the reduction is made on the total.
For example if shipping was 10$ – 2$ = shipping was displayed as 8$ now it is displayed at 10$ but 2$ is removed from the total.
Overall the total is good, but this is confusing for the client that the shipping price is not reduced.
Thanks
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
I need to extend the support even if this is a bug? I’m just asking if there is a recent fix about the coupon and shipping? In your patch list some patch have no description so this is hard to figure out if we need to apply it or not… I don’t want to break it more than it is…
This functionality is unrelated to our theme so there shouldn’t be any bugs caused by WoodMart. But if it appears to be a bug, we will fix this and return your money back for the support extension.
What is the latest Elementor version compatibile with the Woodmart theme at the moment? Thanks
Hello,
Thank you for contacting us.
Our theme is compatible with the latest version of the Elementor plugin.
Kind Regards
Thank you.
You are always welcome.
Well, upon checking all the possible Elementor variations ( and the latest update 3.21.0) are not performing ok. Only the old Version 3.18.2 is working OK for me, and all others from that one are messing out my home page, and the infoshop page ( that has 7 sliders). Whenever I have sliders in new versions they are all mixed up and down with most of the images not showing). https://markogavrilovic.art/
Hello,
Please disable any plugins that are not directly related to our website’s theme and provide us with your admin access details. We will log in to your account and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly: - WoodMart core - WooCommerce - Elementor/WPBakery Page Builder Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance.
Hi,
thank you for your response. I have to come back here in a day or two, as because of that I can enter my website only through my Cpanel. In the meantime, I’ve updated My Woodmart website with the latest 7.5 version. I had to do that manually for some reason that wasn’t available via my WP dashboard. And now after that, it looks like the problem is gone. Can you check from your end?
Thanks.
Could you please clarify what exactly should we check?
Everything is working now. Thanks
，
Pre-Sales Question – When adding to cart a grouped product the main product does not reflect on the cart only the component products are shown in the cart.
https://preview.themeforest.net/item/woodmart-woocommerce-wordpress-theme/full_screen_preview/20264492?_ga=2.199706158.1268641939.1712906718-1406066964.1711616039&_gac=1.116992372.1712918010.CjwKCAjwt-OwBhBnEiwAgwzrUhQy9wgvztDmQjXwrI9wLk97wL6yzpS05txmXZ5kXnOFD6tvEPrxQRoCxVMQAvD_BwEHello,
Thank you for being interested in our theme and contacting us.
Grouped product type is a part of the WooCommerce functionality. It consists of child products, and when you click on the add to cart button, you actually add selected products only. You can read more in WooCommerce documentation https://woocommerce.com/document/managing-products/#create-grouped-product
Kind Regards
Hi.
I have a problem trying to edit product categories:
The problem is that I can’t edit any category. When I access the categories menu and enter “edit category” it remains blank.
Do you have notice about this error editing and hot to fix it?
Thanks.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
friend, WPBakery Page Builder or elementor plugin bundled? we have chosen WPBakery page builder, we are familiar with this one, but it looks like there is new version, we can not renew it. what to do ?
Hello,
We have updated the plugin to the latest version on our server. You can now update it via Dashboard -> WoodMart -> Plugins.
Kind Regards
from this route: Dashboard > WoodMart -> Plugins., there is no update click; and on Wp admin-> Plugin, also can not update, what to do?
this does not work at all
Could you please send us a screenshot of the error you get when trying to update the plugin?
On my website the “Do you have a coupon?” notice is repeated 2 times and adds an option to add a coupon before the payment methods whose button has checkout functions. The site is https://virtualkeys.store/
Hello,
Please disable any plugins that are not directly related to our website’s theme and provide us with your admin access details. We will log in to your account and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly: - WoodMart core - WooCommerce - Elementor/WPBakery Page Builder Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance.
Hi, I can not extend the support period please accept my request and make a ticket how to achieve this design with exact header sticky and top header effect https://mytickie.com/
Hello,
You can read the instructions about how to configure our header and make it sticky in our documentation here https://xtemos.com/docs-topic/how-to-enable-sticky-header-option/ If you have any further questions, please extend your support period and create a topic on our support forum https://xtemos.com/forums/forum/woodmart-premium-template/
Kind Regards
I know about that, what I requested is to have similar which I asked for.
It will not look exactly as per your example but you can use all the options described in the documentation to create a similar header. Making it exactly the same requires additional code customization which out of our theme support scope.
Hey I just installed your theme and speed insight results are extremely low, can you help me with it? It’s not level of the omptimalization which is described.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
can you apply attribution (eg. Brand) to hundreds or thousands of products by 1-2 few clicks? rather than open each and every product and manually assign the product with the brand? can we do it more efficiently? since we have ready made 2000 products from another website migrated. thanks for quick support here with message
Hello,
Product attributes management is a part of the WooCommerce plugin functionality and not our theme. As far as we know, there is no bulk action to assign product attributes in WooCommerce.
Kind Regards
Does Woodmart support theme meta box on custom post type backend page?
Hello,
Thank you for contacting us.
Could you please provide more information about this request and send us some screenshots?
Kind Regards
If I create custom post type and then new post, will post edit page get that settings meta box of your theme?
If you create a new post type it will not get any custom meta boxes from other post types on your website.
Why did the physical memory of the Woodmart website immediately return to 100% when I installed it, and then the website became very stuck? With Woodmart, the physical memory immediately returned to 8%.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello Xtemos team!
I’m rebuilding my store from scratch on a subdomain to later move to the main domain. It turns out that there is a bug regarding changing the variation image when viewed on mobile.
A variable product in which we place photos in each variation, when any variation is selected, the photo is changed in the desktop version but is not changed in the mobile version. First I deactivated all the plugins, leaving only the theme, woodmart core, woocommerce and wp bakery active and it didn’t work. After this, I changed it to a standard theme (twenty four) and the variation image works perfectly. Could you guys fix this? The problem only occurs on mobile, desktop the image changes correctly. If I can do anything on my end, please let me know!
Thank you very much!
Hello,
Please disable any plugins that are not directly related to our website’s theme and provide us with your admin access details. We will log in to your account and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly: - WoodMart core - WooCommerce - Elementor/WPBakery Page Builder
Thank you in advance.
Hi! thank you. Admin access sended.
Sorry, I just messaged you the direct url of a variable product that I had forgotten about. Thanks!
You have duplicated the product gallery on your website. Unfortunately, it is not allowed, and some functions may be broken. You can use only one product gallery.
I’m sorry, I didn’t understand what you said. How did I duplicate the gallery? Could you explain to me where the error is?
Oh, okay, I get it! Because I created a desktop version and a mobile version. To solve this, I need to create a single layout for both, but I can’t invert the columns on mobile, so I ended up creating this separate layout. I’m sorry and thanks for your help, I’ll see what’s the best way to do the layout.
Yes, it is correct. Feel free to contact us if you have any further questions.
Hello!
I’m developing an online store using the woodmart theme and I’m loving it!
I just have a small problem… I have all variable products (only in size), but the images don’t change… but what happens is that in the website’s front office, the image disappears when you choose an option!
Any help?
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
dear, is this plugin needed to be deleted? Slider Revolution? since your theme has bundled it, so no need of this plugin?
Hello,
This plugin is not required for our theme so you can uninstall it if you don’t use it.
Kind Regards
I do not think so, as I tried to deactivate it, the homepage slide will not show properly
It means that you are using this plugin for slider on your home page so you need to either replace this slider with something else or keep the plugin active.
how to replace this slider with other slider? your demo theme use that slider as well, correct?
also, where to upload the logo to show on mobile menu?
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Does this theme support Discord login? Or is there any way to do this?
Hi,
Unfortunately, there is no such option in our theme and WooCommerce by default. It may require additional code customization or an extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Hlw … I am unable to install it says Link you followed has expired Al time… How to solve??
Hello,
It looks like a server limit issue. Here is an article with possible solutions https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed-has-expired-error-in-wordpress/
Kind Regards
