518 comments found.
Hi, I can’t find the figma files! Any help, please?
Hello, this guide should help: https://help.uicore.co/docs/uicore-framework/access-figma-file
I also noticed that every time I set the email to receive in the Element Pack Pro API settings, it always clears even if I save it. When I go back to check it, it is blank.
When will you release the update? I’m waiting because the form doesn’t work without it.
Hello, the update is now live.
Unfortunately, I see in the panel only version 2.0.11 dated APRIL 4, 2024. – shows the latest version. I still can’t remember the data in API settings.
Hi, just click on “Check for updates”. This will fetch the new version.
That’s how I did it is obvious. Nevertheless, it displays “Congrats! You’re using the latest version.”
I work on Child, does it matter?
Hello, the child theme shouldn’t affect the update. Try going to Theme Options – System – Refresh UiCore Data.
I imported template on uicore library but image cannot imported. Already re-install theme and plugin but the result still same. Please help !
Hello, this could be caused by a fatal error. Please enable debug, and check the errors in debug.log: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
If nothing comes up, please set up admin access at https://help.uicore.co/ and our team will assist you.
Hi, I have set up my email in Element Pack Pro to receive responses from the contact form. However when I hit the submit button, I get the error: You can not use this e-mail due to security issues.
How can I fix this?
Hi, please make sure you’re testing with a different email than the admin, or the one you set in API settings. This is to prevent an internal loop.
I have also noticed that every time I set the email to receive in the Element Pack Pro API settings, it always clears even if I save it. When I go back to check it, it is blank. And instead the contact form responses go to my admin email. Screenshot attached: https://prnt.sc/JZisW2ZLdZ82
So Is this a bug and where can I set the email that will receive responses?
Actually everytime I enter something in the API settings for example a mailchimp key and I hit save, it is saved. But when I refresh the browser, the field is blank.
Lastly, where I can change the confirmation or error messages that show up when someone hits the submit button on the contact forms
Hello, this is an issue in Element Pack Pro, which was fixed in their latest version. We will include this in the update today.
Hi – how do I remove/hide the search from the default blog page that comes with the theme please. Mine is here https://www.stevesims.com/news/ . Thank you.
Hello, go to Theme Builder and edit the existing archive template using Elementor, then remove the search widget.
Fantastic – thank you.
I am willing to buy this theme, but i am not sure if its compatible with FlyingPress Plugin, Let me know.
Hello, we haven’t tested the theme with FlyingPress yet.
Do you plan it anytime soon? Since most of marketing companies preferring flying-press as optimization plugin over wp rocket, etc.
We don’t have a clear schedule for this, but as it’s the case with all optimization plugins, it will probably require a few tweaks in the settings, depending on what other plugins and features you’re using.
Hey
It’s been a long time that I am using this theme and core elements but there is a issue that I am facing right now. I am unable to update the theme. When I am updating the same it ask me to reconnect with the domain and when i reconnect it again ask me to update the theme. There are few designs have come in the new update which are really important for me for example a new header that you have added in the theme description. I need that design as I am very near to launch my website kindly help me to fix this.
I have updated the vault theme several times yet your system unable to update and reconnect it with the domain and unable to find the desired theme components kindly help me to fix the issue as I want to launch my website but unable to do it because of it. it is really important and urgent.
Hello Nishant, please try a manual update instead: https://help.uicore.co/docs/uicore-framework/theme-update#manual-update
I would like to transfer my theme to another domain. According to the guide you shared, there should be a ‘Transfer’ Option in my uicore dashboard but I don’t see it in mine. Therefore I am unable to transfer it to another domain. How can I achieve this?
Hello, you will need to go to Theme Options – Updates – Connect, and choose Transfer in the next screen, as seen here: https://help.uicore.co/docs/uicore-framework/activate-your-theme#1-i-ve-changed-my-domain
Any idea why my mobile header won’t sticky or smart sticky? Leftysonthesquare.com
Love love this theme and your company though. This is all I’m struggling with.
Hello, we checked your website, and the header is sticky. Did you fix the issue?
it’s the mobile header. it won’t sticky or smart sticky. not sure what’s going on, I’ve tried everything.
All right, got it. It looks like a bug with the Slide Along animation on the mobile menu. We’ll fix this in the upcoming update.
Hello, i tried to contact you via your contact form (https://uicore.pro/contact/) but there was problem and my message could not send. I really liked your theme and I want to use it to create website for my agency. I would love to hear your recommendation for hosting providers. Do you think a good hosting provider for your theme would be “Hostinger” with their “Managed WordPress Hosting BUSINESS Plan” offer https://www.hostinger.com/wordpress-hosting
Hello, thanks for the notice about the contact form. We did some tests on our end, and it worked fine.
For hosting, we strongly recommend SiteGround: https://www.siteground.com/go/uicore
The entry level package should be enough to run the theme.
I’ve made several purchases of the Vault Theme, yet your system of updating and reconnecting the site has failed several times. I should be able to reconnect for updates – what is wrong with this?
Hello Pamela, the issue was that you were using two different accounts. We will try to merge your accounts into a single one for easier access.
I have only one account to purchase Themes here in Envato – but may have a different email with your support. Is that what you mean?
Yes, you are using two accounts https://my.uicore.co/, where you manually added the purchase codes. That’s why you only see some products on one account, and others on the other account.
Actually I am accessing UICore from the dashboards and still can’t see all of my purchases to connect the sites.
So it’s the account pwi*@gma that has all the purchases. You also created another account (pa@re*) where you manually added the codes for some of the products.
Therefore, you can use your original account, which has all the products, to register your websites.
All of my 9 sites using Vault, the motions have stopped working on the front end. Can’t be plugins because they’re all different. The latest update changed something.
Hello, this guide should help: https://help.uicore.co/docs/uicore-framework/blank-page-after-update
All plugins are up to date, all required plugins are installed. Your last update caused the issue.
Hi Pamela, please share admin access at https://help.uicore.co/, and we’ll help you debug it. Thanks
Very beautiful design，when is the next big sale?
Hello, we don’t have any scheduled promotions at the moment.
Hello, in Preloader option i have “List is Empty”. How to solve this? Thanks
Hello, please go to Theme Options – Updates – Rollback – Reinstall Current Version.
hey guys, don’t know why but i have latest version of vault and the elementor video widget is not showing up on live website , it shows the video on the editor.
Hello, please set up admin access at https://help.uicore.co/, and our team will assist you.
Hey guys since last update the animated Fluid gradient dissapear from the background of the section 
was meant to be like that in the last update? as was removed form there and i have all plugins and theme updated.
Problem solved, apparently with the update the plugins of UI elements and animation were uninstall. I install them again and all good
Hi, thanks for getting back. We also checked on our end, and it working well.
Hi, Can i have different menus for different pages ?
Hello, sure, you can use this plugin: https://wordpress.org/plugins/different-menus-in-different-pages/
after updating to the new version the popup close button is not showing! What happened?
Hello can you please tell me how to solve this?
Hello, please go to Theme Options – Updates – Rollback – Reinstall current version.
tried that method but not working for me! also cleared the theme cache. nothing seems to be worked for me
Ok, please share admin access at hello@uicore.co and we’ll help you.
sent please check
Unable to connect theme to a website and when I try to add a license key the alert says: You already added this product”
how do we use the new headers? where are they? the pills style?
Hello, first, update the theme to the latest version in Theme Options – Updates. Then, go to Theme Options – Header – Pill Style.
Hi guys. When updating Vault and UiCore Framework to the latest versions, the Fluid Gradient Background option completely disappeared. Why is that?
Hello, please set up admin access at hello@uicore.co
We tested on our end, but the fluid gradient works fine.
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