3288 comments found.
Just a suggestion. I find it difficult to search through the template library. It is not very intuitive. It would be nice to have something like the following: https://library.keydesign.xyz/
Hello, good day. Thank you for your good suggestion.
I will definitely pass this on to our development team so that they can consider it and implement it in future updates.
I appreciate your feedback and are always looking for ways to improve our products.
hi, i try to install sample to show my client b4 purchase and i find out some issue for the free version
refer to https://demo.phlox.pro/event/ and the section the “our speaker” in demo when hover will change color, but after install in my wordpress it didnt function, i check n is no way to configuration plus the social media didnt show too
i knew my support expired but hope u can help b4 i go for next purchased
tq
Hello,
We have responded to your ticket about this issue. It would be better to continue our conversation in our help center.
Also, please keep in mind that the best option for receiving premium support is to renew your support subscription.
We will do our best to resolve your issue as quickly as possible. I hope you have a good day and we will be in touch with you.
Hi, my support has expired but the theme is now displaying some errors in the error log which need addressing: PHP Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /public_html/wp-content/themes/phlox-pro/auxin/auxin-include/classes/class-auxin-customize-setting.php on line 95
Hi, I would recommend you to renew your support to have a better support! I’ve talked to our dev team and technically in the current version of the theme, this should not happen. By the way, we have sent you an email and will be in touch there.
I want to limit the advanced product grid title word count. There is no option to do that. It’s a very important feature. How can I do it?
Hi. I’m afraid there isn’t currently a way to do that directly as you described. And we did not see request for this till now. The only option would be to edit the PHP template files, which can be quite complex and isn’t something we typically recommend.
How long does it take to provide support? Please reply to ticket 2556161509
Hi. We have responded to your ticket. Please follow up there.
Hi, I have a premium licence that I tried to use, and it says I have activated elsewhere, which is possible.
I logged into my account with you and tried to Sync and still did not work.
How do I get to see which domain name is actually using my licence?
Hi. You have registered at our help center with an email that is not the buyer’s email of your license. We have responded to your ticket and will assist you there. Please follow-up.
Hello,
I have a license and now I want to change domains, but when accessing my account with you, I don’t have the license.
When trying to add it doesn’t work either, I’m waiting for support.
It worked out
Hi the theme is creatin duplicate data cause of which the DB is getting replicated and the size keeps increasing on the server . Can you please help me with removing the issue of the size increase on server each time I update something in the site. https://www.knowninnorfolk.co.uk/
Hi. Please submit a ticket to our help center. Our support agents will get in touch as soon as possible and investigate this situation. We need to have more details about your case!
Hello, the 30% do not apply it is still $39
Hi, I am afraid but that off was available only for a limited time
Is there any plan to move away from the Elementor section and adopt the container?
Hi, thanks for mentioning this! All new Phlox demos are based on Elementor Container, and the ones that already exist using Sections. We always try to keep our products up to date with the latest changes in WordPress and we plan to convert the other demos to container slowly.
Your theme is good but you Header and footer can give headache, You edit logo and menu and when you go live u see different sh**t .This so annoying
Contact us if still have issue on our help center we provide you samples with screen shots
The support is terrible. Why doesn’t anyone answer my questions?
I have already sent you an email to start a conversation with our support agents. Please follow up there.
theme installation problems
I can’t install the themes even though I’ve set the required limits, specifically the Architect and Architecture and decor themes.. the customer is waiting for the site and we’re stuck here, I asked for support on averta but zero responses
please answer me because my client is angry!!!
Hi. We are in contact with you at our help center regarding this issue. Please follow up there. We will do our best to resolve your problem.
Hi is there a way to stop the lazy loading animation?
Hi. Can you please be more specific? Please provide more details on what you are looking for.
Hi there I am interested in purchasing this theme however I am having trouble finding information with the demos. If I wanted incorporate various sections from one section in one theme into another. How would I be able to essentially mix and match these sections? I have purchased a theme in the past and once I selected one demo theme I have been unsuccessful in selecting another to view as the second demo shown instead it shows the first demo. Thank you in advance for your guidance!
Hi. Kindly refer to our instructions on how to utilize the Export Section feature. but please note that there are some limitations for example you cannot use header, portfolio , archive pages and some things like that. You may find them here: https://docs.phlox.pro/article/232-export-section
The template has many demos but none of them are valid. I have tried to install it by trying all the options they mention, even the hosting provider has intervened and when I write to ask for help and support they do not answer.
So far, I have no solution or answer.
Hi there, Based on your ticket on our help center, I would like to confirm your issue is fixed already, Am I right? By the way you created a very nice site and very fast, I am kind of surprised. Good job, can we use it in our showcase?
Hi i recently purchased your item but plugins keep popping out errors , i tried to open a ticket but your ticketing system keeps bringing errors. kindly assist us
Hi. I can see that we are talking at our help center and your issue is resolved. Please follow up there if you need anything else.
100% Genuine Experience.
My theme’s pro features are not working. I have activated the license as well. I tried to contact support but their website is broken and lost. There is internal server error always on their website when I click on submit a ticket, I am trying since last 2 days to reach the author but there is no one to help. They have mentioned wrong website address on their theme support button. But I found the real one from Envato but that one also giving Internal server error often while clicking on submit a ticket. I feel helpless with this. I have to start working asap since client is in hurry. This is worst experience with the dark side of Envato and theme forest post purchase support. I feel like they just want money and sell garbage. Envato is literally here to earn the commission and increase the price, they not taking any responsibility and they provide no support at all. They only redirect us to the author’s website. Even after paying for support, I am getting no support assistance neither from Envato nor from the author.
Hi. I am sorry you had to go through that experience. It seems that our help center address was temporarily not available because of quick maintenance but everything is working fine now. I have checked and the link on our support page is correct. You can always submit a ticket to our help center or visit the Phlox homepage and start a chat with our live agents. If there is anything else, please let us know.
Hello, I can’t access my licenses or submit a ticket. I’m just getting “Error message – Internal Server Error”. I tried logging out of help.averta.org and logged back in, same thing. Is your site down?
I did just purchase a new license and was able to activate it via the website dashboard. It did error at first but it then accepted it. Not sure if that helps troubleshoot or not. I have several licenses from you that I need to be able to see so I can manage them all… hopefully it’s just a glitch and a quick fix. If there is an email address I can email to help resolve this, please let me know.
Hi. I?m glad that the problem is resolved. Most probably it was a monetary server maintenance as you mentioned. Please remember that you can always submit a ticket at our help center for your questions and issues. I can see that you have a profile at our help center and we have been in contact before.
Just purchased and tried to install demo content to a clean install. Getting errors when trying to install elementor Element Pack and phlox pro features plugins. Just keep trying to install and fails. Stuck in a loop. Not very happy as I can’t even use the theme and I need to get started. Tried to submit support ticket but gives internal server error. What’s going on? If this doesn’t work then issue the refund. Don’t have time to waste chasing and waiting 2 days for support for something that should be working.
Hi. We have responded to your ticket at our help center. Please follow up there.
