147 comments found.
It says your theme is well documented – Where exactly, where are all the instructions on how to use the theme????
Can you please check here : https://support.themewinter.com/docs/themes/docs-category/gloreya/
We have also support desk for help : https://themewinter.ticksy.com/
Regards.
When trying to install the demo content, all we ever get is:
cURL error 28: Failed to connect to demo-themewinter.com port 443 after 10001 ms: Timeout was reached
Hi,
We have checked your ticket that opened on the theme support center. We have fixed and imported demo content. Please check the reply.
Regards
Hello! Any chance for an update of the theme? Is working with latest WooCommerce and latest WordPress? Thank you!
Sorry for late reply. We already updated Gloreya theme. Regards.
Since the last theme update (2.0.8) I can no longer see a number of options.
For example, in customizer I see the settings options as in Theme settings > General settings > ........ > Footer settings
But when I click on one of those options, I don’t see anything. So I can’t adjust anything anymore.
I’m using WP 6.7
It looks like a problem with the theme.
Regards Roy
Hi,
Sorry for the inconvenience. The issue is related to the Unyson caching. Please open a support ticket here: https://themewinter.ticksy.com/ with temporary admin login details, and we will fix it on your site as soon as possible.
Regards
I can’t. No support anymore. I dont want to renew support for a problem that is within the theme of plugins that come with the theme.
Hello,
We are still having this issue. I send you the admin login credentials 2 week ago.
Regards
Hi,
Sorry for the delay. Please open a support ticket here: https://themewinter.com/support/ with temporary admin login details. We will fix it soon. You don’t need to extend the support period to open a ticket here.
Regards
I send it. But i would like to know how its done. So in the future i can do it myself.
Hi,
The issue was caused by Unyson caching. We have fixed it in the code, and hopefully, you will not face this issue again.
Regards
Good morning, is it possible to kindly understand how to resolve the serious problem linked to the UNYSON plugin?
Hi,
Please explain which issue you have faced with Unyson plugin. You may open a support ticket here: https://themewinter.ticksy.com/ or email here: team.themewinter@gmail.com with the detailed issue.
Regards
Email sent with details
HI, can you help me with the request? just tell me please
can you tell me if i have to pay to have support please? I wrote here and by mail like you told me. Can you just tell me something about issue. Thanks
Hi Webzi,
I have sent the email 3 days ago for asking the credentials to solve the issues. Can you please check the mail again? We need to acces your site for fixing the issues. So, provide us the admin login crednetials of your site.
Regards
Thanks for solving the problem. Fanatic theme, top support.
I installed the theme again but I get an error when I try to install the Demo. I already have a ticket open.
Hi,
We have replied to your ticket. Please check and let us know the update.
Regards
Error: cURL error 56: Recv failure: Connection reset by peer
I need help, I have this error and I cannot install the demo, now open a ticket ERROR: cURL error 56: Recv failure: Connection reset by peer
Hi,
We have replied to your ticket. Please check and let us know the update.
Regards
Reinstall the theme and I can’t install the demo and it is urgent to do so.
open a ticket
Hi,
We have replied to your ticket. Please check and let us know the update.
Regards
PRE SALES QUESTION
Hello, I have a customr who want a simple layout. Like on this example: https://ruthschris.com/birmingham/fine-dining/dinner-menu That will be posible with your plugin ?
Maibe with extra cost for custom ?! Many regards.
Hi,
You may check our menu layout here: https://demo-themewinter.com/gloreya/menu/.
Also, you can use the WPCafe plugin menu layout: https://product.themewinter.com/wpcafe/menu-list/ https://product.themewinter.com/wpcafe/menu-tab/We have no support rules for any custom work. If you need any custom features, you have to hire a developer.
Regards
Many thank’s for your reply. If i have need a CSS custom or another customisation can you help me ?
Hi,
Customization is not our support rules. But, if you need any CSS custom work then we will help you regarding this.
Regards
Hi, I have one question we provide Gloreya – Food Ordering & Delivery Restaurant WordPress Theme. In this theme we give wp-cafe plugin with all pro features? ya only give free wp-cafe plugin. clear this question. also 1 question food menu with QR Code is added in this theme please clear this . I liked your theme
Hi,
Yes, we provide wpcafe free features with our theme but the food menu with QR code is the wpcafe pro feature so for this feature you have to purchase the wpcafe pro plugin separately.
Regards
Hi
Unyson plugin was removed from WordPress repository (4 months ago) due to security issues and there are not updates available at this time. Since your theme Gloreya is using Unyson framework do you have any info and solution regarding this issue?
Thank you and best regards, Primoz
Hi,
Yes, now we provide custom Unyson plugin with our theme. If any issue occurs then our team fix it soon. We are planning to move to another plugin very soon.
Regards
Great. Thank you for fast response and info.
Presell question, when i browse the demo WP Cafe in the mobile i see a white gap on the right side. the website is not shown in full. is there a solution for this or it will be lie that. https://prnt.sc/i77rw3Bx8QZa
Hi Hamoza,
Thank you very much for identifying the issue. Please check now. We have fixed the issue.
Regards
When the update will be released or it’s just a WPcafe plugin problem that was fixed?
Hi Hamoza,
There was a padding issue. We will release our theme very soon. If you face this issue and need a solution fast then open a support ticket here: https://themewinter.ticksy.com/. Our support team will fix your issues.
Regards
Hi,
I’m using your theme for my website https://www.fameditalia.com/. I’ve encountered a issue with the visibility of the e-commerce cart on mobile devices. The cart is not visible on mobile devices, and I couldn’t find any theme options to customize the mobile menu or resolve this problem.
I’m seeking your assistance in resolving this issue as soon as possible. I would appreciate an explanation or guidance on how to make the cart visible on mobile devices.
Thank you in advance for your help.
Best regards,
Can you please open a support ticket here : https://themewinter.ticksy.com/
All of our support ticket handled by our support desk. Regards.
I’m also having the issue of the Cart icon in the navigation bar being a phone with the amazon logo on it. How do I change this icon as it’s not suitable to signify the basket/cart?
I cannot find the reference of all the elementskit icons in order to change the icon from \e903. Where can I find these icon codes? Or how do I change the icon completely as those icons are horribly thin.
AND… why doesn’t the cart icon show in the mobile menu?
Thanks
Hi,
If you use the theme default header, then you can’t change the cart icon. You have to change the cart icon from the code. Also, the cart icon is hidden for mobile devices. If you open a support ticket here: https://themewinter.ticksy.com/. Then we can give you the guidelines for solving the issues.
Regards
I have entered everything onto a ticket to be told:
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
But the theme hasn’t been updated in over 2 years, how can I continue paying for support?
Please just tell me how to remove the display block for the cart on mobile.
Hi,
We have already release our updated theme. Please check and provide your site URL then we will provide you the custom CSS code to hide the cart button for mobile devices.
Regards
Hello, is there a reason why there’s no padding at the top of the cart section on mobile? Users see the first item in their cart disappear behind the navigation bar so they can’t see the full product. Is this due to an update being needed? Thanks
HI,
Please use all the updated theme and plugins. Also, we need to check the issues from your site. Open a support ticket here: https://themewinter.ticksy.com/ with the site URL and temporary admin login details.
Regards
More than a year without update, even it’s being a month you responded ASAP to update request comment. Please I want to buy but I need confirmation those already purchased are using without any plugin or Wordpress issues and conflicts.
Hi,
Already, we have made our updated theme ready for release. Please be patient till then. We will update it ASAP.
Regards
Hello
When I add to cart, wpcafe cart cannot show the product and its qty until we refresh the page. But this theme cart updates in real time.
How to fix this critical issue ?
And one more issue, On mobile, theme cart become hidden, so customer cannot edit or update cart.
No answer ?
Your theme does not show cart on mobile, so customer cannot place order due to bug.
Why didn’t you check your bug so long like this ?
Your support make a lot of huge problem
Just make the cart shown on mobile from start to ending like desktop mode
Test and fix right away.
What are you doing ??????????????????
Hi,
We apologize for the late. Actually, we have checked the issues but it’s a strange issue that happened on your site only. So,We have forwarded the ticket to our development team. Please allow us time to check. Hope today we can give you an update.
Regards
Hello! We are near the end of 2023 and still not an update since april 2022? Wodpress, Woocommerce… Any chance? Thank you!
Hi Mos-Martin
We are working on it. We will update it very ASAP.
Regards
This is great news! Thank you!
Hi Mos-Martin,
Don’t worry about the Unyson plugin. You will get it from our server and if any issue is faced then our team will fix it ASAP. Our theme is preparing for a new release. Please allow us time. We will release it very soon.
Regards
Hi
How to add Sign In/Sign Up to Header part ?
There is no menu to add this essential login menu
Check and let me know plz
Hi,
We have used the theme default header for the theme. So, if you want to add anything you need to customize the code or you have to customize the header with the Elemetskit plugin. For further assistance, open a support ticket here: https://themewinter.ticksy.com/.
Regards
Interested in the theme but I want to know if
1. Like delivery address and payment for delivery depending on distance and how quickly the order is received.
2. Customers should be able to track the status of their orders
If there are functionalities for the above
As in real time Tracking
Will the customer be able to use google map to point to the location when placing the order?
Hi Phredds,
We have used the Woocommerce shipping zone for maintaining delivery on WPCafe. Please see the documentation: https://support.themewinter.com/docs/plugins/plugin-docs/delivery-module/general/. We have also support for the Shipday plugin. Documentation here: https://support.themewinter.com/docs/plugins/plugin-docs/integrations/food-delivery-ship-day-plugin-integration/ but its Google map location point is not tested from our end.
Regards
