77 comments found.
Hello, I have purchased this them, but after migrating sites to new hosting the Slider revolution and WPbakery asking for new license and new activation. These add-ons shall be part of the theme.
Hi,
Our plugins are all licensed and you can use them without an activation key. The problem you encounter, please state it more clearly with pictures or specific evidence. If possible, please provide me with an admin account, I will check for you. email: contact.7uptheme@gmail.com
Demo not loading
Yes, our server is overloaded. Please wait patiently.
Hi,
I’m interested in purchasing your theme, but I noticed several users reported issues with demo activation, PHP 8 compatibility, and slow loading. Have these issues been resolved?
I also have a few questions before purchasing:
1. Demo Content – Will the imported demo content be exactly like the live preview? My client wants the same layout and style but with different products. 2. Plugin Activation – Are all necessary plugins fully activated, or do some require separate licenses? 3. Plugin Versions – Are any bundled plugins outdated, especially the paid ones? 4. Slider Plugins – Are the slider plugins included? If so, are they alternatives to Revolution Slider? 5. Support for Issues – If I face any unexpected problems, what’s the best way to get support? 6. Refund Policy – Do you offer refunds if the theme doesn’t meet my needs?
Looking forward to your response. Thanks!
Dear hasanradi93,
Our theme is fully compatible with php 8, the bugs have been updated to the new version. The installation process will be the same as the demo. The licensed plugins provided to you will not need a license when installing. Revo slider plugin, if you do not use it, you can use our elementor instead. Support issues, you can contact me directly via email: contact.7uptheme@gmail.com
Thanks
How do I remove “by: user” below the post?
Hi,
Give me the admin account to contact.7uptheme@gmail.com, I will hide it for you
It is not necessary anymore. After 10 days waiting for your response, I have been able to solve it myself. Thank you anyway
Please check email
regards
i can’t find activation area to activate my product
Hi,
Please renew support
Thanks
I want to purchase this theme.. but just getting the demo pages to load takes a long time… pass?
Hi,
Since our servers load slowly, don’t worry about the loading speed.
Thank you
I can not activate my theme with my purchased code from themeforest, I have send a mail to contact.7uptheme@gmail.com with my details and I am yet to get a response to on this.
Hi, Please check email Thanks
Am yet to receive any email
Pls still waiting for your email on my activation issue, i have send 3 emails from webthinkers with access to my wordpress site and the site is yet to be activated, the licence code is still invalid, can’t even access the theme support because of invalid purchase code
Hi,
Please wait, we activated for your Thanks
Thank you, my theme is now activated!
Kindly help to import demo content, Import without media was successful but Import media have been unsuccessful, always timing out with error 504, I have also configure the php.ini and wp-config with your recommended settings, still yet Import Media have been unsuccessful even after several attempt.
Hi,
you need to set timeout in hosting before i can help you
Thanks
Not sure what is going on with you forum site it was down for multiple days. Now it has reverted back to 6 months ago and I cant login or reregister to access the forums.
Your theme is not working with PHP 8 and this is a requirement as of tomorrow! When will there be an update as this will cause massive production losses if our site goes down!
Sent, but you still haven’t answered the question when will your theme be 8.0 compatible
Hi,
Please update the new version of the theme
Thanks
Hello, the demo pages are not working since few days. Can you please let me know when will they be back? Also, the forums page is also not working. See this: https://forum.7uptheme.net/forums/forum/skincare/
Hi,
Our server is having a problem and we are trying to fix it
Thanks
Hello support,
I cannot access to live preview page. is it all good with theme or?
Thank you.
Hi,
Please check demo again
Thanks
Pre-sale question: How does the backend work with editing the layout? I don’t see WP Bakery or Elementor listed.
Hi,
Please make sure to install the suggested WP Bakery plugin when activating the theme to be able to edit the page with WP Bakery
Thanks
Done all.. But demo content not importing. Everytime error. Its urgent
I have submitted forum post. I have to launch website on Monday. please help me get this done so I can upload my data.
Uploading of all products and content will take time also.. please check urgently
Please send link topic for me? because I didn’t check your question
I have added again As i canmot see my old post there
its done thank you… Love your service
Many thanks
Is it possible to add a hamburger menu in the header. ..just like on this website- https://www.clarins.in/
I am getting CORS error on my website, only for Chrome. I already added CORS in .htaccess. Still no luck. Please help.
Yes, I have done that also.
Are your demo made with elementor too ?
Oh! no
Thanks
how to edit pages i can’t do it
After updating PHP Version and wordpress to lates one, the shop page not working showing access denied 403. in the admin panel we can see these error.
Notice: Trying to access array offset on value of type bool in /home/quancywx/public_html/wp-content/plugins/7up-core/includes/ot-settings-api.php on line 402
Notice: Trying to access array offset on value of type bool in /home/quancywx/public_html/wp-content/plugins/7up-core/includes/ot-settings-api.php on line 403
Hey, bought theme. 1 error on activation – https://prnt.sc/1aht63k, 2 error on support page https://forum.7uptheme.net/check-purchased-code/ “Your purchase code has not yet registered an account. You can register your account by this purchase code”
Hi,
Please send us your admin account and login url. We’ll check it for you.
email: contact.7uptheme@gmail.com
Thanks
