253 comments found.
Unabel to deactivate license on my old staging environment. dev.esurgentit.com
Hi esurgentprivatelimited,
We can see the license is already deactivated in dev.esurgentit.com in our licensing database.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
I dont know why are you keep forcing to buy your support plan. We bought the theme so we can manage it ourself. If we need some technical help related to customziation or anything else I shall buy. But here it is not the case. Your licensing system is not working as expected so you cant force me to buy the same. This is not good business practice.
Hi esurgentprivatelimited,
We did not asked or even forced to renew your support in above message. We just said if you have any further queries then you can create a support ticket so our support team can guide you well.
Thanks,
ThemeZaa
Hello, Please help me to deactive my licence for skillverse.id domain, i delete the wordpress instalation but i not deactive the licence theme, please help me
Hi aldohardika98,
We have manually deactivated license from https://skillverse.id/, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hi, is it possible to deactivate my license for this https://teckypeppers.com domain .. ?
Hi shiyanthan,
We have manually deactivated license from https://teckypeppers.com/, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Thank you very much
hey guys my support is expired but do you have a documentation on how to remove the top bar padding on the first section in elementor? i am trying to find it but no success.
Hi Touma08,
As per this article – https://litho.themezaa.com/documentation/how-to-style-your-section-in-elementor/ you can use top space option and that should help.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hello, I have installed Litho using your Quick Start Guide as well as the Import Demo Data In One Click. I have done both. But I want to use the Litho Home Finance Template. How do I set that up? I do not see instructions on how to install a specific template.
Hi jwidgeon1,
Please check this article – https://litho.themezaa.com/documentation/setup-your-website-home-page/ to set any page as home page.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
How can we show tags on blog listing page. Currently there is only option to show categories. I want to show tags as well. This is very basic feature need to be there,
Hi cloudpris,
In the blog listing page or widget we display category only as both cannot be accommodated in blog card and may not look good in all styles as well but in the detail page you can make category and tags both visible.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
I tried to create a ticket and all I could see is that my license is being used by another user which I am not aware of
Can you delete my license from any user that is using it for me to regain my license?
Hi Cepholu,
We have deactivated license manually.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
I’m having issues with Elementor and it’s been caused by the Litho Addon Plugin
Hi TEC-IT,
We have checked our demo site, theme in local and online server and Elementor is working fine. There is no complaint like this from any other users. It may be possible there is some other conflict in your WP site.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Good morning, we are trying to add the icons to our menu (already added previously), but the blue “Lito Menu” button is no longer present in the section, as reported in the guide at this link: https://litho.themezaa. com/documentation/create-and-setup-mega-menu/. Can you verify and resolve the issue?
Hi sviluppati,
We have checked Appearance > Menus and it is showing Litho menu fine on hover. It may be possible there is some other conflict in your WP site.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
There is no way to diactivate license on the already deleted local server staging. This local server have been deleted few years back and ofcourse not in use. Still when I try to activate lincense on new staging environment it gives error “cannot activate theme license in this WordPress site as this purchase code is already used in this staging domain – http://localhost/litho/."
Hi esurgentprivatelimited,
We have manually deactivated license, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Done thx
And thank you 
ThemeZaa
Would you mind resetting both my licenses. Thank you.
Hi thermalphysics,
You can please create a support ticket and our team will help you as needed.
Thanks,
ThemeZaa
Hi,
I purchased 5 themes. but it will expired time period. i have questions. my prebuild blocks not loading. let me know how to solve this ?
https://prnt.sc/A1pYfQIdeU-4Hi shiyanthan,
If you are using older version of theme then please update theme and then update theme included plugins as per below articles.
https://litho.themezaa.com/documentation/update-litho-theme/?category=install-update https://litho.themezaa.com/documentation/update-theme-included-plugins/?category=install-updateThen you can use “Add Litho Template” option in Elementor page editing instead of “Add Template” and there you should be able to view all Litho blocks.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
I have had this theme on a test domain for over 1 year. Now we have come to move it to a real domain and it won’t let me. Even when revoking access. This seems to be a bug. Can you advise please.
Hi mattjriley,
We have manually deactivated license, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
Thanks,
ThemeZaa
The solution emailed to me worked – thanks!
And thank you
ThemeZaa
Is your theme is supportive to WordPress 6.5.3 version?
Hi mzeshancfo,
Yes Litho is supportive to WP 6.5.3
Thanks,
ThemeZaa
Hello there,
Please let me know how to apply color on sticky header ( Transparent Header ) also not mention in document. and also let me know how to increase logo size in sticky header.
Thanks,
Hello w3webworld,
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hey I am facing an issue with my site, Can you please release my license which is attached to https://gavinb19.sg-host.com/ . We would like to use the theme on another website?
Hi Growth-labs,
We have manually deactivated license as requested, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
Thanks,
ThemeZaa
Not able to create a ticket due to expired licence. Would you mind resetting both licenses? I dont currently have your themes in use. Thank you.
Your item support was expired before 1 year ago, so you can please renew the item support and then you will be able to create support ticket here: https://www.themezaa.com/support/ with your purchase code.
Hello, Can you please release my license which is attached to tcvafrica.co.za/wp/ ...We would like to use the theme on another website.
Thank you.
Hi mstar69,
We have manually deactivated license for you, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
Thanks,
ThemeZaa
I deleted my website but the theme is still tied to it. Please help me reset/release my license
Hi gentlepete,
Please provide us the website url which you want to deactivate license for.
Thanks,
ThemeZaa
I have taken over the support of a website that was built with Litho by another developer. I am not sure of the status of the support. How can I contact you in order to transfer support and updates to my account (if possible)?
Hi mkrokos,
In Envato there is no option of license / support transfer from one to another account. You can create a support ticket here – https://www.themezaa.com/support/ with your purchase code.
Thanks,
ThemeZaa
I know but on the website’s backend I can only see part of the purchase code.
Hi mkrokos,
Please refer this article to download purchase code – https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Thanks,
ThemeZaa
Hello, I am entering the purchase code in the New Ticket section but it states that this code is already in use by a different user (the previous developer)
Can you please provide us the website url, so we can check the item support status.
Thanks,
ThemeZaa
cysticfibrosis.gr
Your item support was expired before 8 months, so you can please renew the item support or purchase new license if you do not have the access to old purchase account.
Thanks,
ThemeZaa
I have purchased a new license but how do I dectivate the existing one from the theme setup page?
Hi mkrokos,
Can you please create a support ticket, so our support team can guide you on this matter.
Thanks,
ThemeZaa
