23 comments found.
As you can see, I have purchased this template, but when I try to submit a ticket, I receive the error message: ‘Sorry, that purchase code is for a different Envato product.’
i have double checked the Purchase Code.
Hi,
Thank you for reaching out, and I’m sorry you’re experiencing this issue.
The error message “Sorry, that purchase code is for a different Envato product” typically occurs when the purchase code being entered does not match the specific product selected during ticket submission.
Here are a few steps to help resolve this:
✅ Please double-check the following: Theme Selection on Ticksy: Make sure you are selecting the correct theme name that exactly matches the one listed on your Envato purchase (e.g., “SEATevent – Event & Conference WordPress Theme” or “SEATevent – Event & Conference Figma template”).
Correct Purchase Code: Although you’ve double-checked the code, please ensure that:
You copied it without any spaces before or after.
The code comes from the ThemeForest download section under License certificate & purchase code (Text).
Regards, the JWSThemes team
Do you have a product where i can book a tour, compatible with dokan?
(i mean buy tickets, buy a tour/ multivendor, compatible with DOKAN)
Thanks
Hi,
SEATevent doesn’t support to buy a tour/ multivendor, compatible with DOKAN. If you need to customize SEATevent. You can buy it and customize code. Customizing code is beyond the scope of our support.
Regards, the JWSThemes team
pre-sale: does this theme have any rev slider or other option? I need to create a home slider with countdown timer, and the slider to be responsive. As well, what`s the logo maxim width allowed? i have a wider logo unlike your demo one and i just want to make sure the logo section permits the increase the wide side of it. Does this works with nginx? as well what php requirements/modules needs? Thank you!
Hi,
Yes, the theme have any rev slider. If you need to create a new slider. Please create it. We are only support fix bug and guide a feature. Creating new sliders is beyond our scope of support.
PHP version 8.0.x or higher. WordPress hosting is best or all extesnions support PHP environment. So, you can contact support hosting or sale host before buying.
Regards, the JWSThemes team
Thanks for the partial response. What about the logo width? does this is permitted within the theme`s admin panel or some css changes will be needed?
Hi,
If you have any problem regarding logo width, we will support you.
Customizable CSS via themes admin panel or some css changes will be needed.
Regards, the JWSThemes team
Hi, same with Celestova, I can get a child theme v1.2.7, but the main theme is still showing v1.2.6
I have the site currently on elementor’s maintenance mode as if i have it live, the site only display “There has been a critical error on this website.”
I have all plugins and wordpress on their latest version. But for the theme, I can only get the child theme on it latest 1.2.7 version as on your themeforest download, the parent theme still shows only on v1.2.6.
So I’ve isolate your theme for that critical error, as if I switch to wordpress default theme, the site partially works.
Can you please check if the critical error is caused by the child and parent theme not being on the same version, or is it related to the unyson plugin curl something error?
Hi
V1.2.7 updated on 30, Dec 2024. Please download and update your theme.
Regards, the JWSThemes team
Hi,
After updating to the latest version, it seems that the custom single event post type page stopped working. I have tried adding a new event item, but when i view its post view, none of the dynamic items display, it only let me view a blank page. Also on the cart page, the decrease quantity option is being cover by a break tag, dis-allowing a user to update a quantity down. Can you please check
Hi,
Because your support expired. So you can’t open the ticket. But you can contact us via form profile. Please send some screenshots links and WordPress admin.
If you have any issues, please use the contact form on the right-bottom part of our profile. We will check and assist you.
Regards, the JWSThemes team
Hi am unable to download the latest version of the theme
Hi,
On the Envato Elements home page, hover over the main menu Select My Downloads Select the item you want to download Click ‘Download’
V1.2.7 – 18, Dec 2024- Updated plugin.
- Fixed error widgets Elementor.
- Updated WooCommerce template.
- Fixed query taxonomy, speakers tags.
- Updated 1-Click import all demo data.
Regards, the JWSThemes team
when i do this i still get V1.2.6
Hi
V1.2.7 updated on 30, Dec 2024. Please download and update your theme.
Regards, the JWSThemes team
Hi, i am unable to login your ticket support system, i have opened the ticket, when i opend it from email it goes an error of ur ticket system dashboard, pls help
i want to report this issue, I created a Google API on Google Console and added WordPress to resolve this issue, but the error still appears.
Kindly check
Hi,
This is our support center: https://jwsthemes.ticksy.com
Please register and verify purchase code (or login Envato account). How to find purchase code: https://jwsuperthemes.com/envato
If you followed and created API key: https://developers.google.com/google-ads/api/docs/get-started/oauth-cloud-projectPlease let open a ticket and send your admin login. We will check and assist you.
Regards, the JWSThemes team
pls close the old ticket so that i can create the new one, due to this i am not able to open new one, when i go to your ticket system from email provided link, your ticket system dashboard comes but now it showing error of nothing here
Hi,
You can open a ticket and add more issues. To ensure good support quality and not to ignore tickets. Each buyer will only open 1 ticket and can add many issues on that ticket. If the client needs to close the ticket, the buyer can add more comments on that ticket.
Occasionally, we will also close a ticket and request a new ticket to be opened if we find too many issues on one ticket.
Regards, the JWSThemes team
alright, i have mentioned the issue in opened ticket regarding map
Hi, I have opened a ticket, facing issue regarding demo installation, given access of WP and FTP as well. It been 2 days, and demo not able to install it. your team response is very slow. kindly resolve this asap, m waiting in the middle of my work, when demo ll be installed and when i ll be able to start my work on it, take it serious and do it on priority pls. thanks
Hi,
Please follow your ticket. We will check and assist you. Based on the ticket number in the queue, we will reply to the customer assistant.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
Is the theme compatible with Elementor Flexbox Container?
Hello, is Affiliate system included?
I mean via a referral link, or Coupon Code. in this case the money will be divided in this way: When an event is sold the money must be divided by 3.
Admin, Vendor, Affiliates
Is it possible to do this?
Thank you!
Hello, pre-sale question: i noticed that city pages exist only with dinamic URLs (fo example: ?location=new-york). Is there the possibility to have city pages with specific (static) URL (for example: /location/new-york/)?
Thank you and congratulation for the work, bye
Hi,
It’s a filter, not a page. As a result, you are unable to change the URL (for example: /location/new-york/)
Regards, the JWSThemes team
I am not able to install the Unyson plugin. Is there any issue with this plugin?
Hi,
The Unyson plugin has been closed as of October 11, 2023 and is not available for download. This closure is temporary, pending a full review. You can download and manual install here: https://drive.google.com/file/d/1lTHHCQ5NVg28OFR8SjbXwqQaAJAVFAbF/view?usp=sharing
Please open the ticket to our support center and let us assist you.
All assistance will be provided through our Support Center. Customer service is very important to us, so on weekdays we promise to react to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
does it support ticket tailor or tickera plugin?
Hi, hope you’re fine! It’s WooCommerce ready? I can sell the tickets with WooCommerce?
Hi,
Yes, It’s WooCommerce ready. You can sell the tickets with WooCommerce.
Regards, The JWSThemes Support Team
| Support Center |
Hi, I am interested into buying this theme but I have a couple of questions: 1. Is it possible to create a page with the past events only? If yes, do you use shortcodes or how do you do it? 2. The past (expired) events are visible/ indexed to search on google or other search engines? If not is it possible to configure them this way? 3. I will use it in italian, is it already translated? 4. I have noticed that on the advanced filter when I select upcoming events, it shows all past events and not future events. Is it any error that you have encountered? 5. I will not sell the tickets on the website, but want to link all the events to external websites. Is it possible?
Thank you Ali
Pre-sale question. Can events on the schedule /timetable link to single event pages or no? And are the single event pages fully customizable?
Hi,
Thank you for contacting. The events on the schedule /timetable can link to single event pages. Yes, the single event pages are fully customizable.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team
Hi, All events are saved on the “Events” page. I would like to link them to another page, what should I do? (For example : https://Website_name/CONFERENCE/name_of_the_event). It is impossible to modify the content of the “Events” page, except the header and the footer. Pleasez help me !
Hi,
Please open the ticket to our support center. We will check and assist you.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to react to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
hey bro – presale question, under the multievent pages for a single event, is it possible to have full width and insert any of the main page’s blocks? e.g. you didn’t restrict the sub-pages right?
Hi,
Thank you for contacting. yes, you can make full-width and insert any of the main page’s blocks. We will guide you after buying.
Regards, the JWSThemes support team
Hi, Great theme, Congratulations and wish you to have lot of sales. Cheers
Thanks
