12713 comments found.
Great theme, thank you 
Thank you very much for the comment
Kindly assist. HTML blocks are not accessible by editors in Elementor. It says access denied. The editor can edit HTML blocks only with wp editor. The editor also can edit posts and pages in elementor just fine. This problem only occurs with the HTML blocks. We’ve used user role plugin to give the editor full 11 HTML blocks permissions but the error persists.
Adding on- Only the admin can edit the HTMLblocks in elementor without an error.
Hello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly: – WoodMart core – WooCommerce – Elementor/WPBakery Page Builder
Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance.
Sent the admin user information yesterday.
We answered your email with the following:
“We just tried to edit a random HTML block and it works well for us. Here is a screenshot https://gyazo.com/a2bcf255ff6409446e9b1156f3f6c3c8 “
Per the bug assist request, it only works with admin and not the editor roles. You have an admin role. I don’t see any editor roles you created to test. Please try it as an editor and help to resolve. Having to give admin roles to editors does not work for us.
Try to add the following PHP code snippet to the child theme functions.php file to change this
add_filter(
'woodmart_html_block_access',
function () {
return 'edit_posts';
}
);
That worked. Thank you!
I misspoke, the “access denied” error is gone, but none of the elementor tools on the sidebar are visible to the editor, just the settings bar is visible. The waffle menu icon does not bring any of the editing tools to use.
Could you please check how it works for the posts and pages?
Resolved, thank you! It was an Elementor role feature we turned on during the troubleshooting phase.
Great, we are glad that you sorted it out!
Greetings, is there a quick fix for this bad product display on mobile?
If you go to the kind page so it’s already good.
https://divertrecords.sk/woodmart-bug.jpg https://www.divertrecords.sk/product-category/vinyl-second-handLarge images started to appear in the background
Hello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly: - WoodMart core - WooCommerce - Elementor/WPBakery Page Builder
Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance.
He understands, but it probably won’t be possible without valid support.
You can send us a message using this contact form even if the support is already expired.
Thank you, I’ve already sent the message.
Hi can you change the a Product background image for single product not just the colour? thanks
Also can you hide compare on some categories?
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
These are general questions? Not asking for a how-to? or code etc? $44.13 for you do this? You also state Well Documented, I can find the answer myself if you can provide the links to the Well Documented instructions. Also these features might not exist. Thanks
You can use the product page builder to customize anything on the product page. Also, you can use Theme Settings presets to configure some categories. Everything is covered in our documentation. If you need more assistance, you can create a topic on our support forum, and our specialists will be happy to help.
There seems to be an issue with the website or the theme, as it unfortunately does not display the mobile sticky navbar. Could you possibly give some advice? Or would you fix it? Thanks.
But it only doesn’t show it if I’m not logged in
Hello,
Please make sure that maintenance mode is not enabled in Theme Settings. Let me know if it helps.
Kind Regards
Its working thanks.
You are welcome. Feel free to contact us if you have any further questions.
Dear developers, of this theme. Why change class names with updates? This makes it really hard to update this theme. Because changes mades based on your theme in child theme are totally useless. Updates causes more time.
Hello,
Thank you for your question.
We never change anything without reason. Most likely, it was needed for some performance improvements. We always describe everything in our update articles in the blog https://xtemos.com/woodmart-7-5-update/
Kind Regards
For example on the cart page first you had: .woodmart-checkout-steps now it called .wd-checkout-steps
This particular class was changed a few years ago and you can read more information in our article here https://xtemos.com/docs-topic/update-6-0-explained/
Hi there, may I know is it able to allow to add in two additional input fields on User Registration form? or we need to get another plugin to do that?
Thanks!
Hello,
Regrettably, the option you are looking for is not available in our theme or WooCommerce’s default settings. Enabling it may necessitate additional customization of the code or the installation of an extra plugin, but we do not have instructions for either of these options. Please note that this issue falls outside of the scope of our theme’s support.
Best regards,
Ok thanks!
If you enter an attribute label for example “dₐ, rₐ, C₀ᵣ”, then Attribute hint content will not be displayed. Is there any solution to this except renaming?
$attributes_exclude ?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello there,
Sorry, it’s just a technical question about one of your demo.
1 – Why Demo Game doesn’t work properly ?
https://woodmart.xtemos.com/games/home-dark/Thank you
Best regards
Hello,
We have cleared the cache, so it should work correctly now. Please check from your end and let me know if it helps.
Kind Regards
Yes. it works now. So nice
Thank you, Best regards
Thank you
Hello. In the page settings there is an option to add a custom header and sidebar.
Is there any possibility to add custom footer and pre-footer in page settings?
My clients bring your theme, but it doesn’t have that option. This is sorely lacking.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello I have one license, if I buy another, will I get a discount?
Hello,
Thank you very much for showing interest in our theme and reaching out to us.
We would be delighted to assist you. However, in adherence to ThemeForest’s policy, we regret to inform you that we are unable to offer any personal discounts or coupon codes, even for multiple purchases.
If you have any other questions or require further assistance, please feel free to ask. We are here to help!
Best regards
I already have the theme but I need some help please. I want to show a different image on product if they selecte a specific swatch but dont want to do it as a variation.
I have two attributes, fabric and size I want the image to change if the click and fabric
But in varitaions its only done by size, so it says any colour for each size. I hope I have explained it right
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
i need to align product images with equal height without resizing the images. This option is common on every theme. I cant find it on your theme settings. Kindly guide and fix the issue. I need quick response.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Thanks for this wonderful theme. I hope the team will guide me as I know I don’t have support anymore. I want a news ticker in top bar as shown in demo theme organic farm https://woodmart.xtemos.com/organic-farm/ Please guide me how can I add news ticker in top bar as I can’t find the option in the theme settings.
Hello,
You can use our “Marquee” element to achieve the same effect with sliding text.
Kind Regards
Hi, How can I add another account tab (that I added with a plugin – SUPPORT tab) it is not appearing automatically in your theme “ACCOUNT” dropdown. Can you suggest the way? Thanks. Screenshots to show what I mean: https://ibb.co/gvfTwHw https://ibb.co/NpnNr2h
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Users use Google account to sign up. How can I display the avatar that is used by they account? Also, it would be very nice to show from which platform the person logged in, just reviews are not trustworthy. Everyone realizes that it can be spoofed
Hello,
Unfortunately, our theme does not currently offer such an option. We will consider this a feature request for future updates.
Kind Regards
I know I don’t have support anymore, but is it possible to set the button in the banner and your classic button as a popup?
Hello,
Unfortunately, it is not possible to use our popup button element inside the banner.
Kind Regards
Hello, great theme. I’m using ‘demo-minimalism’ but i want to use the search buttom of the ‘demo-default’. Thank you
Meaning i want to put a search buttom on this side https://prnt.sc/Rkvr2-J5rB77
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello,
In the product settings, the “Spawarki MMA” subcategory is selected as primary ( https://prnt.sc/nDhNzbGO9r7U ). However, the page displays breadcrumbs of the “Spawarki do 200 A” subcategory ( https://prnt.sc/0Pq8GJFGCvRz ). Category settings in WooCommerce -> https://prnt.sc/ehukBXD0fktw
Hello,
To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.
Regards
Hello,
Thank you for your answer, we installed the “Storefront” template, breadcrumbs is the same -> https://prnt.sc/NFKBljA2MIPh
It means that this issue is not created by the theme itself. This is how WooCommerce works by default.
Please can you share the link where the instructions are to optimize the website for Google Page Speed. Thanks!
Hello,
Sure, here it is https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/
Kind Regards
