1003 comments found.
I installed your theme on my site and am making adjustments. When I open the page as the homepage, the posts appear on the widgets, but when I look at the front page, they do not appear. Elementor View: - https://i.hizliresim.com/7m6c85r.png Front View: - https://i.hizliresim.com/n9xo429.png
Hi,
Thank you for reaching out!
Please submit a support ticket using the link below. Our support team will be happy to assist you:
Click here to get theme support
We look forward to assisting you!
Regards,
Unfortunately, I cannot open a request due to your ridiculous policy. Because I bought this theme years ago and did not use it. Currently, I am being asked to pay an additional fee in order to receive support due to an error caused by you. I bought dozens of themes, but this is the first time I came across politics like yours.
Hi,
Thank you for your message.
According to the screenshot you provided, it appears that the issue is not a bug. It seems that the filter you chose does not have enough posts to display. To resolve this, please check the block query settings or add more posts.
If you need our assistance and further investigation, please submit a support ticket so we have enough information to assist you better.
Regarding the support period, you have 6 months of support from the date of purchase. Once this period expires, you will need to extend it to continue receiving support. This policy applies to the entire Envato market, not just our theme. For more information, please refer to this article: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
Thank you for your understanding.
Regards,
How can i stop showing Breadcrumbs on single post above title?
Thank you for reaching out.
This is a setting, to disable post Breadcrumb, please follow this screenshot: https://prnt.sc/viiAGA1MFyB9
If you need more help or have additional questions, please submit a support ticket using the link below. Our support team will be happy to assist you:
We are eager to assist you!
Thank you
After 11.2 update, Breadcrumbs are not showing. It’s staying there when i double-click on that. But the colour has been to transparent.
Can you please check and let me know, how can I back breadcrumbs?Hi,
Welcome back to us.
To effectively assist you with your inquiry, please contact our support team here: https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Our support team will gladly assist you.
Regards,
Since this week, the single post gives an error when loaded. I did some investigations and found that Elementor Pro is the culprit. Any news on that??
Welcome back to us.
To effectively assist you with your inquiry, please contact our support team here: https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Our support team will gladly assist you.
Regards,
Hello. Pre-sale question. Can a viral media blog be created with your theme? Is there a new post button for members? biral list, quiz, poll and etc. Are there post types like?
Hi,
Thank you for your interest in our themes.
Unfortunately, at this moment, the theme doesn’t have built-in features for creating viral blog like lists, quizzes, and polls. You would need to use third-party plugins to achieve these functionalities.
Regards,
After 11.1 update featured images are not centered in some grids. I had to edit CSS as follows.
.rb-iwrap img, .parallax-thumb .rb-iwrap img, .parallax-thumb .rb-iwrap.autosize img, .entry-content .rb-iwrap img{ width: 100% !important; height: 100% !important; }
Hi,
Thank you for reaching out and your kind feedback.
We found this issue (a bug in css) and will release the fix soon in this week.
Please let us know if you have any questions.
Regards,
Hi,
We just released the new version to fix this issue and other improvements. Please update!
Regards,
Thank you for your prompt response and fix.
Thank you very much!
After 11.0 update from 10.8 “Dark Mode Only” option not working. It’s Staying Background Color to White.
Please let me know what the solution for this?
Hi, Thank you for reaching out!
This issue may be due to an updated Pixwell Core. Please ensure that you have updated Pixwell Core after updating the theme.
You should see the notification asking for update Pixwell Core when updating the theme successfully. You can also navigate to “Appearance > Install Plugins”, then check and update all default plugins.
We have also just released version 11.1 with some bug fixes. Please update!
Hello, is there any support at all? I have contacted via the form that was the only option and it has been 3 days with no reply. I’ve read the support is supposed to be great but how do I get it??? Please advice, thank you. I do like your theme but need some support for setting it.
Hi,
Thank you for reaching out and for your patience. Our support team has already replied to all your questions via email. Please check your inbox and spam folder to ensure you haven’t missed our response.
We strive to respond to all inquiries within 24 to 48 hours, depending on the volume of tickets. We appreciate your understanding and are here to assist you.
Best regards,
Hello Support Team,
I just purchased the Pixwell theme and am encountering an issue with the demo content files. I meticulously followed the documentation setup instructions, but the demo-content folder seems to be missing several key files referenced in the guide.
Specifically, the files all-content.xml, only-page.xml, theme-option.txt, and widget.wie are absent. This prevents me from importing the pre-configured theme options, which would allow me to quickly replicate the look and feel of the live preview (a major selling point for me!).
To expedite my project setup, I would appreciate it if you could address this issue by:- Updating the documentation: If the documentation is doesn’t reflects the current download structure, a prompt update would be helpful.
- requesting a refund: I really like theme features but it’s really hard for me to do theme option manually myself if so i’m just considering a refund because i didn’t achieve what i was hoping for
Thank you for your prompt attention to this matter.
Sincerely,
Ayman Mostafa
Hello,
Thank you for choosing our theme and for sharing your feedback!
To import the demo, simply activate the Pixwell Importer plugin. You can find it here: https://prnt.sc/ukxinKb3Ayiu
Once activated, navigate to Appearance > Ruby Import Demo. From there, you can select which components you’d like to import. Here’s a screenshot of the importer page: https://prnt.sc/Dj4dBugxsWr-
No need to worry about manual imports; everything can be managed through this convenient panel. For more details, refer to our documentation: https://help.themeruby.com/pixwell/install-demo-content.
Regarding the fallback method, as the importer has been functioning smoothly without any issues for many years, we’ve decided to discontinue support for this method. However, if you ever need access to the files, you can locate them within the “pixwell-importer” zip file. Simply unzip the theme folder > plugins > pixwell-importer.zip, and then unzip this file again refer to the demo folder. You’ll find all the content there, including files and image showcases.
Regarding your rating, We do our best to respond promptly, though occasional delays may occur, especially during high ticket volumes or on weekends. Thank you for your patience and understanding.
If you have any further questions or need assistance, feel free to reach out!
Regards,
Thank you so much for your prompt response and detailed explanation!
Your explanation really helped. I gave the “pixwell-importer” another shot, and now I see where I went wrong—I didn’t select the right theme components. But hey, we all learn as we go, right?
Your support is great. Feeling much more confident now. If I run into more snags, I’ll give you a shout.
Cheers,
Thank you very much for your kind words and the update on the rating. We really appreciate your understanding.
Feel free to contact the support team if you encounter any concerns while using the theme.
Have a great day!
I communicate with them via email, but I don’t know, it seems they have a problem because I haven’t received a response. They are good, but they need to solve their email issue. It’s been months without a reply.
Thank you for getting in touch.
After carefully reviewing our records, it appears that our support team effectively resolved your issues during our correspondence on August 14, 2023. During that interaction, we also recommended extending your support time, given that it had expired some time ago. Regrettably, we have not received any further communication from you since then.
Should you have any additional questions or require assistance regarding your concerns, please do not hesitate to reach out to our support team via the following support URL: https://themeforest.net/item/pixwell-modern-magazine/24689900/support
We appreciate your patience and understanding.
Regards,
Hello,
My support period has ended, but I don’t want new support. There are bugs that you’ve already fixed for me during the support period, and they reappeared after your new updates. This isn’t the first time this has happened.
There are many bugs that appeared after update 11. So, these issues need to be resolved because they’re not support requests, but rather general problems due to updates and issues that you’ve already fixed but reappeared after the updates.
We recently released a new update just a few days ago. As you mentioned in your previous comment, “It’s been months without a reply,” which indicates that you might be using an outdated version of theme.
First and foremost, I kindly request you to update both the Pixwell theme and Pixwell Core plugin to the latest version. This step might resolve the issue you’ve been encountering.
If the issue persists after updating, please don’t hesitate to reach out to our support team. Providing us with necessary information will enable us to assist you more effectively.
Please be aware that extending support is a standard practice across all markets, not just within our team. This will also help us in the maintenance of our support team and provide better assistance for all customers.
Thank you for your understanding and your assistance.
Regards,
Can I create my own custom blog layout templates? Is it possible to have a search section (not in the header menu) that is similar to what Themeforest does here: https://themeforest.net/?gad_source=1 Does this theme support WooCommerce? Forums?
Hi,
Thank you for your interest in the Pixwell theme.
Pixwell allows you to customize your homepage layout and is supported by WooCommerce..
If you are looking for a forum and a prominent search bar, we suggest you consider Foxiz, as it offers these features.
Best Regards,
Hi, since the update today all the blogs I posted in may does not appear on the homepage! What happend???
And also what I just posted!
Welcome back!
Firstly, please ensure you have updated Pixwell Core to version 11 after updating the theme. If not, the update notice should appear, or you can navigate to Appearance > Install Plugins.
In the new version, we’ve added a feature that prevents posts from displaying again if queried on a page. It’s called Unique Post in Theme Options > Theme Design > Unique Post. This may be causing the issue, so please check these settings and toggle them based on your needs.
If this doesn’t solve the problem, please contact support directly so we can assist you better.
Regards
Thanks! It was the unique post thing!
Thank you
Hi, I created page for homepage which has name for example – (Home page) In google and my browser I get the website title added to the page name
My website title will be : My Website name – home page, This displayed in the main root.
How can I edit that or remove the page name and display only website name?
Hi,
Thank you for choosing our theme.
When a page is assigned to the front page, the displayed title will be based on the Settings > Site Title and Tagline.
If you’re using any third-party SEO plugins, you can control the title tag in the page editor.
For the best assistance and support, please reach out to us via the support URL provided so we can assist you more effectively: https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Regards,
Good Day, I was going to renew support and use this theme. Do you plan on updating and mainntaining this theme and for how long?
Hi, Good day!
Thank you for reaching out.
Yes, we are actively working on a new version of the theme with significant improvements. It’s slated for release in the near future.
Regards,
Awesome! Thank you 
Thank you very much!
How do I update the block where it has a round image and says “Hello, My name is Jeanine”? Also, the short bio under it and social links.
Hi,
This is a widget. You can navigate to Appearance > Widgets, then locate the sidebar section to access this widget.
Hope this helps! If you still need assistance, please contact our support team at the following link: https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Regards,
Hello! I bought and installed Pixwell theme last June. Right now I’m switching my project to a new hosting and a new url. Is there a way to safely uninstall the theme and install it and activating it again on my new server / url or should I buy it again? Thank you so much!
Hello! Thank you for reaching out.
As per Envato’s policy, each theme license is designated for use on a single website. If this is a new website, you will need to purchase a new license. However, if you are simply changing the server for your website, you can use tools to safely move the theme.
Best regards
Hello Can we add an icon badge to categories For example featured, discout with % etc…
Thank you for your interest in this theme.
Currently, the category display doesn’t include an icon badge feature. If you’d like to implement this, it would require custom coding via a child theme. This way, you can tailor the display to your specific needs.
Let me know if you have any questions.
Regards,
The Best Theme We Have Been Using For The Last 3–4 Years. Clean Coding . Thank You .
Thank you so much for your wonderful feedback!
How do I hide mobile menu on desktop?
Hi there,
To hide the toggle button on desktop, you can follow these steps:
1. Navigate to Theme Options.
2. Go to Header settings.
3. Find the Main Navigation section.
4. Look for the option labeled “Left Side Toggle”
You can adjust the settings there to hide the mobile menu toggle button on desktop devices.
If you have any further questions or need additional assistance, please feel free to reach out to our support team.
Best regards,
Hi, is this theme still maintained ? Is support still working ?
Hi,
We are happy to inform you that this theme is still maintained and support is still working. We are constantly working and improving the theme
If you have any questions, feedback, or suggestions, please feel free to contact the support team anytime. We appreciate your interest and support.
Regards,
Ok thanks. We already sent a message last week but had no response so far
We did respond to your previous message on Dec 13, 2023. The quoted reply is as follows:
This is possible via custom CSS code, you can add the code below into Appearance > Customize > Additional CSS:
.h1.about-intro {
font-size: 50px;
}
50px is the value, you can edit to what you wish.
However, we have not received any additional emails from you.
If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out to our support team: https://themeforest.net/item/pixwll-modern-magazine/24689900/support
Thank you very much!
