2984 comments found.
hello, i’d like to add a custom html to a portfolio page. i want to embed something. how can i do that?
Hi,
Thanks for reaching out.
You can use Elementor or WPBakery page builder for that. Please open a ticket with your inquiry at our help center and guys from our support team will guide you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, Is it possible to use the full screen menu for mobile?
Hi,
Thanks for reaching out.
There’s an option to change the mobile menu initial resolution, so you can just decrease its values and the regular full screen menu will appear on mobile.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi. I made a website using your theme some months ago. When clicking an item of the portfolio, I remember there was an intermediate page, which contained a picture in the left and some information on the right with the button “view project”. My clients asked me to remove it. Now they asked me to put it back. I don’t remember what I did in order to remove it. Is there a setting somewhere? Thank you so much.
I mean, is it possible to enable the portfolio Lightbox just for one portfolio item?
Hi,
From your WP dashboard Navigate to Theme Settings > Portfolio > Lightbox menu and there will be an option to enable the lightbox preview:https://tppr.me/8ReqwE
If you use a portfolio shortcode/widget, you should check if the option is enables in the shortcode/widget options:
https://tppr.me/gp7035
Unfortunately, there’s no option to enable/disable the lightbox for a single project item.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello! How can I remove the hover effects for mobile devices for product cards. Due to the hover effect on mobile devices, you have to click on the product card twice to go to the product page. I would like to remove this effect (or so that clicking on the product card on mobile devices is perceived as a double click).
I need the price of the product to be displayed, as well as the add to favorites button, but the “add to cart” button did not come out.
This is a big problem for mobile devices, because site visitors simply do not understand that they need to click twice to open the product card.
Thank you.
Displaying “add to fav” button on product card by default is not necessary, but it would be nice. The main issue is a double click on product card for opening product page.
Hi,
Thanks for your patience.
We’ve already answered your ticket, please check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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i keep getting : Deprecated: Creation of dynamic property acf_plugin_ohio::$settings is deprecated in /home3/mjoimlmy/public_html/.website_0a8cba90/wp-content/plugins/ohio-extra/acf_ext/acf-fields.php on line 12
Not sure what to make of this error
Hi,
Thanks for reaching out.
Can you specify which version of ACF Pro you are running on?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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ACF Pro Version 6.2.1.1
How can I get the latest ohio theme version 3.3.8 .. My current version is a 3.3.1 and I do not have the option to update on my dashboard
https://docs.clbthemes.com/ohio/#updating
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hello, any chance you can change the Category Page layout? and also control the widgets?
Hi,
Thanks for reaching out.
Unfortunately, the WooCommerce category page is not available as a regular WordPress page, so it can’t be edited using WordPress UI. The only option is using a custom CSS/JS.
Sincerely,
the Colabrio Team
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Hi friends, please check this error:
[17-May-2024 01:51:42 UTC] PHP Deprecated: Implicit conversion from float 266.6666666666667 to int loses precision in /wp-content/themes/ohio/inc/framework/components/helper.php on line 667
Regards !
Hi,
Thanks for reaching out and notifying us.
Can you specify what PHP version you are running on?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi Folks, sure:
PHP Version: 8.2.15 Theme Version: 3.3.8 WP Version: 6.5.3
[22-May-2024 11:44:51 UTC] PHP Deprecated: Implicit conversion from float 133.33333333333334 to int loses precision in /wp-content/themes/ohio/inc/framework/components/helper.php on line 667 [22-May-2024 11:44:51 UTC] PHP Deprecated: Implicit conversion from float 266.6666666666667 to int loses precision in /wp-content/themes/ohio/inc/framework/components/helper.php on line 667
Regards !
Additionally, the template is not allowing ACF PRO updates to be detected, this had been solved at one time but the error returned.
Please check this -> https://www.loom.com/share/890c04966c24483f865a4cd288c74c52?sid=91996d04-8944-4eaf-9d30-eaf78cc4e5ef
Thanks for the details, I’ve reported to our dev team.
As for ACF, it is a bundled plugin and unless you have purchased it separately, we will provide the latest version as soon as it’s been tested with our theme.
The latest ACF version is already available on our server and you can get it by removing/installing the plugin from scratch using Appearance > Install Plugins menu.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, how can I assign a different menu on different pages?
Hi,
Unfortunately, there’s no such an option to make that. You can change its type and layout only:https://tppr.me/34i5Jp
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the Colabrio Team
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Hi,
how can I enable the ACF Pro features on multisite? The plugin ask me to activate the pro features.
Thank you
Kind regards
Hi,
Thanks for reaching out.
You can use ACF PRO on multiple sites, but only one of them will be able to act as the ‘registered’ site which will see updates.
Hope that helps.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, thank you for your response.
Unfortunately, I am unable to activate the plugin in the PRO version. I have tried every method, installing it on my WordPress and clicking Network Activate and going through each subsite, but the button to activate the PRO version does not appear on any of them.
So, I uninstalled it, unpacked it from the Ohio package, and installed it again. This time I tried to activate it only on one site, but once again, there is no option to activate the PRO version. It still displays:
Activate your license to enable access to updates, support & PRO features.
And there is no button to activate it.
How can I activate the PRO version?
Thank you
Kind regards
Hi,
You are most likely asked for the activation because of the multisite WP installation. There’s no such an alert on a regular one. Please send us a personal message and provide your temporary WP credentials. So that we will be able to check that.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Having a weird header issue. My home page displays full width but other pages dont. This is true for all screen sizes. How do i fix? Links to images: https://drive.google.com/drive/folders/1Qjyh-WV_uuFg8td7ffxF0d_r2i1AIAzL?usp=sharing
Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello there. I know I haven’t renewed support, so I don’t take an answer for granted. I just noticed that my blog (fabienb.blog) is showing 17 pages in the pagination, while the first post of the blog is on page 13. So there are 4 extra pages for some reason, which of course return a 404. The only help I could find online mentions a change, ‘total’ => $dataQuery->max_num_pages, that I’m not sure is relevant for this theme and would require a change that I don’t want to make myself because it would go away at the next update. Perhaps it’s something you can help with. Thank you!
A bit of extra info… In Wordpress Settings—> Reading I had “Blog pages show at most” set to 14, instead of the default 10. I just changed that value to 12, in order to have less elements in the DOM. Of course this means my first post is now on page 15, but it got me thinking: is the pagination hardcoded on the assumption we’d stick with the default 10 items per page?
Hi,
Thanks for reaching out.
Can you check if the issue persist when the Ohio Child theme is disabled? Also try to check if the pagination works correctly with a standard WP themes (e.g. Twenty Twenty-Four).
Sincerely,
the Colabrio Team
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Hello there, thanks for getting back to me. I tried what you suggested. And with the original Ohio theme enabled it still happens. I could not try with Twenty-Twenty-Four because when trying to activate it, I somehow triggered a critical error. I might see if I can download the previous version, but so far this is the result. Thanks.
Hi,
Seems like you have some issues with your WP installation if the standard themes can’t be used. Can you share a screenshot of the error you got? If you need a previous Ohio version just let us know and we will provide you with the required one.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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With previous version, I meant a previous standard theme, like Twenty Twenty-Three. The error message is the standard critical error text on white background, “There has been a critical error on this website. Please check your site admin email inbox for instructions”, which happened with Live Preview (I tried that first). This is something that I will investigate, might be a plugin conflict.
Now, the 2 extra pages in the pagination (pages 16 and 17, while the actual content stops at 15) seem to appear in the sitemap.xml as well, which in my case is dynamically generated by Yoast SEO. So I wonder if there’s something that’s gone wrong over time there… I mean, I first created this site 6 years ago, so it’s likely that I have applied changes somewhere and there was a time when there were actually 17 pages… Since I mentioned plugin conflicts above, the issue appears with all plugins disabled as well. If it helps, I’m also behind Cloudflare (the issue is still there when paused tho).
I managed to create a redirect, so now they are 301 rather than 404, but I would still like to understand the issue so I can take the necessary action.
I will figure it out 
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello. Apologies for the late reply. I wanted to have time to go through the usual troubleshooting (disable all plugins, etc.).
First of all, even with all plugins disabled I see the pagination error with the original theme and the child I created. With Twenty-Twenty-Four, there are more items on the home page by default but it displays the correct number of pages in the pagination. Now, speaking of Twenty-Twenty-Four… I found the plugin that was causing the critical error. As soon as I enabled Ohio Extra, the theme broke and caused the error again. That’s yours too, so maybe there is something you can do there. With Ohio Extra disabled, I can test on all the standard themes and the pagination works as expected. But whether it’s enabled or disabled, the pagination issue remains with the Ohio theme (original and child).
Let me complete the troubleshooting (I have a separate issue in WooCommerce) and I will get back to you via the personal message to give you temporary login.
Thanks!
While doing my tests, I figured out the pagination issue.
options_global_blog_posts_per_page in XX_options was set to 10 even though I had a different value in posts_per_page (14 when I noticed the issue, 12 later). I changed it with PHPmyAdmin and that fixed it.
For security purposes, I had changed my default wp_ database prefix, so I don’t know if maybe options_global_blog_posts_per_page is looking for wp_ and failed to sync or if the error is somewhere else. I also hope I won’t have to do the same every time there is an update.
But right now, it seems to work fine. The problem with Ohio Extra and Twenty-Twenty-Four remains, but I’ll figure out that too (tho I don’t really need to). I suppose it’s a matter of disabling it when switching since it’s not an enhancement for the standard theme anyway. But it shouldn’t cause a critical error.
Thanks!
Hi,
Thanks for the details.
I’ve reported this to our dev team who will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I would like to remove the € value and the amount next to the cart in the header, how can I do it
Hi,
Thanks for reaching out.
From your WordPress dashboard navigate to Theme Settings > Custom CSS and use the code below:
.cart-button-total {
display: none;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I would like to remove the € value and the amount next to the cart in the header, how can I do it
Hi,
Thanks for reaching out.
From your WordPress dashboard navigate to Theme Settings > Custom CSS and use the code below:
.cart-button-total {
display: none;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello again! Thank you for solving my previous issue!
My current questions are:
1. Is there any ways to add additional spacer to standart theme 404-page
2. How to add additional spacer to standart shop catalog pages?
3. How to add filters to shop catalog pages? I dont have any filters to any shop page for some reason. Should i create a single shop page in elementor (theme constructor) with custom elements on top – before the standart shop pages content or?
4. About highlighted text feature in Ohio Heading: how is it possible to set relative size (em / rem) for highlighter at all resolutions? Could you maybe provide an CSS code (template) for it?
5. How can i mark there are some products are in a wishlist, for example, using a small brand-colored circle at the top of the wishlist icon (heart) in the nav menu?
6. How to fix font color of category dropdown list in search widget ( https://prnt.sc/yfyhDuxTGynw ): The color of “Category” word and the category names in dropdown are white and at the same way, dropdown list background is white also so i couldnt see the categories (white text on white background) – this issue happens only for desktop browsers, in case the iphone dropdown menu has own design and it device-depending.
Thanks in advance!
PS: 1 and 2 explanation: i need an additional spacer Before standart contents
Hi,
Please contact our help center with all your support inquiries and guys from our support team will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Please contact our help center with all your support inquiries and guys from our support team will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there, I have the portfolio listing on my home page but I don’t want the links to work, I just want it to be a static portfolio listing. Is it possible to do that?
Hi,
Thanks for your patience.
We’ve already answered your ticket, please check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi guys, a couple questions pls…
1. in shop page i can add a sidebar right?
2. Can i add filters in sidebar?
3. I can combine demos from other demos and import it in my page, right?
4. Can i use it as a catalog mode?
Thanks!
Hi,
Thanks for reaching out.
You can do all those things.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks!
You are Welcome!
Hello, Colabrio Team!
To begin with, I would like to say a huge thank you to the brilliant developers of this theme – it is a work of art, functional, stylish. No words are enough to thank you.
However, lets cut to the main.
I encountered an issue with displaying content at the mini-cart (screenshot: https://prnt.sc/-LjJPYo4Otvx ) I apologize in advance (and I am ashamed btw) that this screenshot represents this language, but still.
The fields and buttons look ugly, not like at the demo example. This is definitely not a problem with variable products, since this happens even with simple products. I did not change the CSS code in this part. I just downloaded the demo with all the settings and widgets. Perhaps I deleted some ACF templates, I can’t be sure about that.
Could you please clarify, which of element controls the display of this widget – is it a widget, an ACF field, or something else? Could you guess what this might it be connected with.
PS: I dont think that any plugin influent on this issue.
Thanks in advance and let the God bless You!
Hi,
Thanks for such kind words, really appreciate that 
Most likely the Elementor mini cart is enabled, that’s why its appearance is not the same as our theme. Please open a ticket with your inquiry at our help center and we will do our best to help you.
Providing us with temporary WP credentials will be much appreciated to proceed with your request faster.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank to Andrew from Support – brilliantly and simple my issues was solved just switching off mini-cart feature in Elementor Pro settings!
Glad to hear that!
Hello. I wanted to know if the theme works with PHP 8.3 or what is the latest version it works with. Thank you in advance.
Hi,
Thanks for reaching out.
We suggest using PHP 8.0.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Not sure if anyone else is experiencing this issue but on one of our sites using the Ohio theme the product layout is not correct and on the specific archive page it is showing incorrectly as seen in the screenshot – https://imgur.com/a/U5N5cOV This was resolved in one of the tickets for the shop page but the category page has the same issue. Does not make sense to renew support just for that, otherwise the theme works great.
Hi,
Thanks for reaching out.
As you can see there are product items with different lengths of titles. That makes the product cards with unequal heights and the layout looks broken. If you share your site URL we will be able to help with a CSS hotfix.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, thank you for your quick response the site URL is – https://medehealth.co.za/ and the product page is https://medehealth.co.za/shop/ it shows correctly on the shop page and the only page it does not show correctly is the https://medehealth.co.za/product-category/respiratory-health/ page. Is there maybe a more permanent solution rather than a CSS hotfix?
As a workaround you can set the minimal height for the product titles:
.woocommerce .woo-products .woo-product-name {
min-height: 54px;
}
Also, there’s a Masonry layout option under Theme Settings > Shop > General, which can be used to optimised the grid appearance with different height values.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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That worked thank you, much appreciated.
You are Welcome!
Good morning, the theme creates problems with Elementor carousel loops by modifying the css code.
My support expired a few days ago and I cannot open a ticket. Elementor support has already verified that it depends on the Ohio theme. With another theme everything works. Can you fix it?
If you need more information and want to analyze my site, I am available.Thank you.
Hi,
Thanks for reaching out.
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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