8616 comments found.
Big issue since the update, when members are enrolling on a course with a paid subscription the page refreshes but doesn’t add the course to their lists of ‘enrolled courses’ so they are unable to access any course. Is there a fix for this issues?
Hello,
Thank you for reaching out!
We could enroll to the courses in our testing environments with Membership levels.
Please ensure that you have the latest version of:
MasterStudy Theme v4.8.51
MasterStudy LMS Plugin v3.3.11
MasterStudy LMS Pro Plugin v4.4.9
If the theme has not been updated to the latest version, please follow the manual below to update it:
Kind regards
WordPress had malware,I have switched hosting companies too.
Where are the courses that I created stored?
I don’t want to create the courses again, just want Masterstudy LMS Content/lessons etc to be transferred to the new WordPress install
Hello,
Thank you for reaching out!
You can export courses from the old domain through Dashboard > Tools > Export section.
You can import exported files from Dashboard > Tools > Import section in your new installation.
Kind regards
Hello Im supported and issued a ticket #Z69539 on Apr 29 and still no replies on the issue of receiving Instructors requests!
Hello,
Thank you for reaching out!
Our agents are worked on your site and detected the user role of the students was customers. To receive instructor requests, the default user role should be “Subscriber”.
Kind regards
Hi!
Bug report:
Fatal error: Uncaught Error: Argument 1 passed to MasterStudy\Lms\Repositories\CurriculumRepository::get_curriculum() must be of the type int, null given, called in wp-content/plugins/masterstudy-lms-learning-management-system/includes/Repositories/CoursePlayerRepository.php on line 21
in wp-content/plugins/masterstudy-lms-learning-management-system/includes/Repositories/CurriculumRepository.php on line 35
Call stack:
MasterStudy\L\R\CurriculumRepository::get_curriculum()
wp-content/plugins/masterstudy-lms-learning-management-system/includes/Repositories/CoursePlayerRepository.php:21
MasterStudy\L\R\CoursePlayerRepository::get_main_data()
wp-content/plugins/masterstudy-lms-learning-management-system/_core/stm-lms-templates/course-player.php:27
include()
wp-includes/template-loader.php:106
require_once()
wp-blog-header.php:19
require()
index.php:17
Hello,
Thank you for reaching out!
According to the error message, you are opening course tabs with a direct URL.
We are investigating the issue and the necessary fix will be available in future releases.
Kind regards
Loop Error, Hi,. my site has an error where there is a loop when a user tries to continue a. certain course. – It happens on my login. Is that something that I can fix? I have no ieda what to do. thanks!
Hello,
Thank you for reaching out!
We released a new version of the theme recently. Could you please update the theme and bundled plugins to the latest version?
When the notice about a database update appears, please update the database tables as well.
We hope it helps.
Kind regards
hi.. I am on the latest versions for theme and plugins. Is there a way to reset the progress for this user? (the user is actually my admin account – I need to preview the course but I cant).
Hello,
The Progress of the users can be reset from Dashboard > MS LMS > Courses > Manage Students section.
We hope it helps.
Kind regards
Hello, I have a problem, I currently have the site with Woocomerce activated, with the payment method functional, when testing processing and purchasing the course, the user completes the payment process correctly but no active course appears, they do not receive any email from the purchase confirmation platform and how to access it, can you help me, thank you
Hello,
Thank you for reaching out!
When WooCommerce checkout is enabled, all payment progress will be managed by WooCommerce directly.
Please ensure that you set up the following correctly:
- Generated functional pages of WooCommerce and selected theme in WooCommerce > Settings> Advanced section.
- After placing the order its status changed to “Compleated’. When the status of the order is completed students will enroll in the course.
Kind regards
Hi Master Study theme is got compatible with wordpress 6.5? should we upgrade it?
Hello,
Thank you for reaching out!
The theme is compatible with WordPress 6.5, so you can update it.
Kind regards
Please what can i do..
users get ‘There has been a critical error on this website. ’ everytime they ckick to view – curriculum and reviews
see link – https://www.citadelcloudmanagement.com/courses/artificial-intelligence/reviews/Hello,
Thank you for reaching out!
We could add questions to the quizzes in our testing environments.
Please ensure that you have the latest version of:
MasterStudy Theme v4.8.49
MasterStudy LMS Plugin v3.3.9
MasterStudy LMS Pro Plugin v4.4.7
If the theme has not been updated to the latest version, please follow the manual below to update it:
Also, make sure that your system settings match the theme requirements:
https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/system-requirements
If the problem persists, it may be necessary to temporarily disable third-party plugins in order to identify the root cause of the issue.
Kind regards
Hello,
We tested the case more in detail and detected the issue occurs when reviews are opened from the direct link
When the tab opens from the single course the issue will no occur.
We are working on this case and it will be fixed in upcoming updates the direct link will be replaced with placeholder.
Kind regards
Hello Stylemix Team,
After the update of Masterstudy LMS plugin and checking your changelog in the new version for IcoMoon, I have noticed some icons are missing (Like the Search Magnifier & Become an Instructor Bullhorn) + WPML Language Switcher is not showing! Please help me solve this.
Also on mobile version menu icon, search magnifier, account icon and “X” to close sliding menu! I am using Light LMS template! On your demo templates the icons are missing only for mobile version! Regards
Hello,
Thank you for reaching out!
Please ensure that you update the MasterStudy Theme and MasterStudy LMS Pro plugins.
If the issue persists, please reach out to our support platform for further assistance.
Kind regards
my main concerned is when i click to blog page they are not showing any blogs and when I click to wishlist page wishlist page redirect to blog page
redirection issues
check my website
Hello,
Thank you for reaching out!
Please ensure you set the correct pages in MS LMS setting > LMS settings section: http://joxi.ru/BA0YyxoHwMyLlr
If you set the Blogs page for Wishlist, such kind of unexpected issues may occur.
Kind regards
Which file can I edit to enable me open a new tab when starting or continuing a course. I want students to be taken to a new tab to take their lessons while keeping the single (previewed) course page opened. Thanks!
Hello,
Thank you for reaching out!
The following file is responsible for the single course button to start/buy the course.
/wp-content/plugins/masterstudy-lms-learning-management-system/_core/stm-lms-templates/global/buy-button.php
We hope it helps.
Kind regards
Hello, our course is accessible to the student for 6 months. After this time, the students’ accounts will be automatically deleted. We dont want this. How can I prevent this. Thank for helf
Hello,
Thank you for reaching out!
By default, MasterStudy LMS does not remove user accounts from the system.
If you set a course expiration time (http://joxi.ru/brRx3wZCV7aga2), the course will not be accessible to the student.
If their accounts are permanently removed from WordPress, please kindly check the settings of third-party plugins.
Kind regards
Certificate builder is not working in my side. Student name printing username, I want to Student name printing First name with Last name. How to change it?
All theme and plugin latest updated!
Hello,
Thank you for reaching out!
Please ensure students set their first and last names in their account settings.
The certificate will be given according to display name settings, if student set full name.
You can check the display name of the Students from Dashboard > Users > by editing the student profile: http://joxi.ru/eAOOZwdCE91LnA
Kind regards
Hi, I have 2 questions.
1) Which builder plugin that you suggest? Elementor or WPBakery I mean which one is more flexible and better compatible.
2) Do you have feature for show the course only for user type? For example, I have student role art student and science student. I need to show the paint course only for art student.
Thanks.
Hello,
Thank you for reaching out!
Both page builders are compatible with the theme. Moreover, Elementor includes more customizable LMS widgets compared to WPBakery.
To fulfill your request, you can establish Membership levels and limit course access based on their categories.
I hope it helps!
Hi, when importing courses from Udemy, how to re-route them under a specific categories or I have to do manually one-by-one? Or, any automated alternatives?
It is messy when you have a pre-set categories, and courses imported from Udemy are placed under different or other categories. Please help. Thanks
Hello,
Thank you for reaching out!
When courses are imported from Udemy, the categories will be the same as Udemy.
The Courses should be manually edited to assign different categories.
Kind regards
How can I efficiently manage user data, including their roles, for import and export processes?
Hello,
Thank you for reaching out!
Currently, when users are exported from the course, their roles and progress are not included.
This functionality is planned for future releases.
Kind regards
Hey, how often do you respond to tickets, I raised a ticket and it takes quite some time to get a response.
Hello,
Thank you for reaching out!
Usually, our agents respond to the tickets within a working day. Please provide the ticket ID so we can check its status.
Kind regards
Z69037
this is the number: #Z69037
Our agent is working on this ticket and will show you how to use coupons with WooCommerce checkout soon.
Kind regards
Hi
The PSD files includes layers for all the elements ?
Can I customize the header and the footer with Elementor?
Thank You
Hello,
Thank you for reaching out!
The PSD files include layers for homepage elements.
The header and footer parts of the theme can be customized with the help of Elementor Header Footer Builder plugin following the manual below:
Kind regards
Hi, I want to buy this theme. Is it possible to share the certificate? or is there any option to provide any link with website where other people can visit the link of certificate and input the certificate number and can view the certificate of student?
I want to provide offline course. student will come to my institute do the course then I will provide the certificate. is it possible?
Hello,
Thank you for reaching out!
The option to share certificates is considered for future releases. Currently, the theme includes a certificate checker. When you type the number of a certificate, it can validate.
The learning system is managed by MasterStudy LMS plugin. When students complete online courses, certificates will be provided. For offline courses, certificates are not considered yet.
Kind regards
hi, i want to move my lms to a different doimain, how do i move my license?
Hello,
Thank you for reaching out!
We reset the license from your old domain. You should activate the theme on the new domain now.
Kind regards
I didnt give you the new domain. Now I installed everything on new domain, and removed from old domain. please help. Thanks.
ok, seems its working now with the new domain. thanks.
