12909 comments found.
Woodmart ajax is taking 5s to load, tell me what to do, i know my support has expired. But provide me a suggestion.
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Hello! The theme supports php 8.x.x, works without errors?
Hello,
Yes, our theme is fully compatible with PHP 8+.
Kind Regards
Hi, if I purchase this, can I use it on multiple woocommerce websites? Or do I need to purchase 1 license for 1 website?
And do I need to install elementor in the woocommerce, or is elementor optional? Thank you
Hello,
One regular license allows you to use our theme for a single project only. If you are going to create multiple websites with our theme, then you need to purchase one regular license per domain.
Kind Regards
Thank you, and do I need to install elementor to use your theme? Or no elementor & other plugin is needed?
Elementor or WPBakery is required if you want to import our prebuilt websites and get website similar to our demo.
May I confirm that just Elementor will do? As I don’t have Elementor Pro and I want to import your prebuilt website and get it to be very similar to your demo.
Yes, you don’t need to purchase the Pro version of the plugin.
Last question: just to confirm that this is a one-time purchase? So I don’t need to pay yearly subscription to use your theme for many years?
If this is a one time purchase, I will purchase 
No, you don’t need to pay every year to use our theme. But the support service period is limited to 6 or 12 months. You can extend it at any time in the future if you need assistance from our team.
Hello , I want to ask one thing , I bought your theme, activated it on one site , but after a year I deactivated the license on the theme and I want to use the license on another domain and another site , but when I enter the license code it says that the theme is activated on another site only I have already deactivated it 100% , what should I do to reactivate the theme again ? I’m sure the license is not activated anywhere but still it doesn’t work on the new site. , thank you for your reply
Hello,
As we can see, your purchase code is already activated. If you want to activate it again, you need to remove all the activations in your account first. You can do this on this page https://xtemos.com/my-account/ After this, you will be able to activate the theme with your purchase code without any issues. Note that you can activate it twice: one on your development website and one on the production.
Kind Regards
Hello, Doesn’t the blog page have custom features?
Hello,
Could you please clarify what custom features you mean?
Kind Regards
Hello,
I would like to add “VAT” field information of my “Checkout”. The new version of “Checkout” does not support the ability to add a field (with an additional plugin such us the “Flexible Checkout Fields”). It is disappointing not to be able to add fields for issuing invoices.
How can I use the previous version of “Checkout”?
Thank you.
Hi,
Unfortunately, there is no such option in our theme and WooCommerce by default. It may require additional code customization or an extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Hello,
Is there an option to disable the “Megamarket Checkout Layout” and then the default checkout is enabled?
Thanks
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Hello,
We just checked your website but don’t see any issues there. https://gyazo.com/357687767caead38fa1e3fc42eec1b57
Kind Regards
Hello, I have already found the cause of the problem.
Great, we are glad that you sorted it out!
hello my theme is woomart. Why wasn’t WPBakery installed? Elementor installed. I want WPBakery. How can I do it? Thanks.
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Hello,
You can’t use both image and color swatches for the same term, unfortunately.
Kind Regards
Hi, Since the most recent update, my category page layouts are all broke. even though theyre set to display 3 in a row, they’re 1 per row and the images are massive.
Hello,
Thank you for reaching out to us. We’re here to help! To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website would greatly aid us in diagnosing and resolving the issue.
We appreciate your cooperation and look forward to assisting you further.
Best regards,
Hi, it appears WP Rocket is at fault again with its enabled CSS delivery feature causing the issue.
We are glad that you sorted it out! Feel free to contact us if you have any further questions.
Maintenance Mode Not Working In v.7.5.1, Please Fix Asap!
Hello,
Thank you for reaching out to us. We’re here to help! To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website would greatly aid us in diagnosing and resolving the issue.
We appreciate your cooperation and look forward to assisting you further.
Best regards,
Dear Team, I can’t send a screenshot here, but it’s a simple issue. In the theme settings, even after enabling the “Enable maintenance mode” option, maintenance mode is not showing to visitors without logging in. I have also cleared the cache. This issue has arisen after the recent update.
We checked this on our website and this function works as expected. Could you please send us your admin access so we can test?
I imported a layout but some items were not imported. for example this item was not imported (red square):
https://imgur.com/ZztHD7H
How can I get that bar? I have all activated from woodmart settings in shop thank you
Hello,
To display this bar on the product page, make sure that you have the initial number of stock set for your products.
Kind Regards
Hello, My Woocommerce product filters like color, size etc. on the product category pages are showing on a desktop in the left sidebar. But on a mobile they are at the bottom of the page. Not in a hamburger menu above the products. Did I miss a checkbox or something? Can someone help me with this?
Never mind! Found it at Theme settings – product archive – sidebar – off canvas sidebar – mobile and tablet buttons
Hello,
We are glad that you sorted it out! Feel free to contact us if you have any further questions.
Kind Regards
ho can we insert hcaptcha shortcode in reviews section to avoid spam?
just found out that hcaptcha works out of the box: just need to activate integrations with worpdress comment form etc
Hello,
We are glad that you sorted it out! Feel free to contact us if you have any further questions.
Kind Regards
hope is an amazing thing… one day
Hi Xtemos Team, thanks for for the great theme. Can I import a single product layout from the Organic Farm demo to my pre-installed Books Demo site without importing the whole pre-build website? thanks
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Why isn’t a footer set for the product page? Note that in the latest update I added the header builder to the product page Is there an update on this?
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Please, I am asking you if there is a new update that will be included in this matter
Could you please clarify what update you mean? Your question is not quite clear.
The theme broke the site. Buggy! What happened after the update? Doesnt load the CSS or images. https://prnt.sc/KvJIrYBwnY41 https://prnt.sc/DiCHtItu-kxo https://prnt.sc/i-iywSTSBxOf
Hello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly: - WoodMart core - WooCommerce - Elementor/WPBakery Page Builder Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance.
Can I post the login access here? I also have staging site that is broken. Frustrating!
I think the issue here is your theme. I tried all the troubleshooting like disabling plugins. It is just the theme itself BUGGY. Update the theme, fix the issues.
Fix the issue now buggy theme: https://prnt.sc/szD8mSRsZj59
Sent an email with the access, kindly fix the issue asap. Thank you.
I will wait for your response in 2 hours. It is really urgent, please fix the theme asap.
