2340 comments found.
Like a bunch of other people here I have the issue that all of a sudden I cannot import templates anymore: ‘an_error_occurred’ and ‘templates_request_error’. Could you please advise?
Please kindly re-check, and if you still experience an issue, feel free to submit a ticket. We’d love to assist you.
It works again, thanks a lot!!
I am using elementor, anytime I try to import a page I receive this error ‘an_error_occurred templates_request_error’ I see that MULTIPLE PEOPLE have had this issue. Could you please provide the solution HERE IN THE COMMENTS.
Anytime I try to import ANY BLOCK OR PAGE from the HUB collection, I receive the same error: an_error_occurred templates_request_error. What is the solution?
Please kindly try again, and if you still experience – please submit a ticket and we’d love to assist you.
Hub template collection is down! I’m trying to import an header but I always get this notice: an_error_occurred templates_request_error
Please check again, and kindly submit a ticket if the issue persists.
How did you guys made the website load so fast? I am using your theme but mine does not load that fast.
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
If I extend the support will you help me to make the website faster?
Hi, How can I translate into multiple languages the title of related posts that appears at the bottom of each blog post? Thanks
To better assist you, could you kindly submit a ticket? This way, we can understand the specifics of your query or concern and provide a more accurate solution.
Hello, my ticket is unanswered, it’s taking time, I need to resolve the problem…. #34760
Hey anyone know how to create the 3D Depth Map?
To better assist you, could you kindly submit a ticket? This way, we can understand the specifics of your query or concern and provide a more accurate solution.
I got the theme a while ago so support has expired on all 3 of my purchases so I’m hoping that either you or someone who has done this before has an answer to it as it’s missing from the documentation and the settings. Thanks
Hi! Please fix that fullscreen mobile menu (when following your guide) doesn’t close when clicking on a local scroll link. Thanks! Already created a support ticket and emailed you about it.
I’ve checked our system and noticed that your ticket has already being checked by my colleagues. If you need further assistance, please reply to the ongoing ticket. Our team is here to help and ensure your experience with our product is smooth.
When clicking a link in the header menu, the page scrolls to the designated section, but the custom link that is pointing at the corresponding section is not going to be highlighted (active) in the menu afterwards. Is there any solution available for this situation?
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
Hi guys, in “exploring new horizons” life coach, africa travel & psycology have wrong links! Pls check Thanks!
Hi,
Thanks for reaching out.
Could you please submit a ticket with all the details, so that we can take a closer look at.
Sincerely,
the Hub Team
the links on the three new demos are wrong!!! There is no need for ticket its in your site you press the travel site and goes you to eshop!!
Hi there.. Is it possible to delay the [ld_highlight] Your Text [/ld_highlight] animation effect?
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
How do I edit the header of the site? There’s some items I want to remove and change but when I follow the instructions I can’t do anything besides selecting whether it’s on or off.
Mainly talking about the mobile header. It currently has a home, account cart and search in mobile but I can’t find that anywhere.
I can’t seem to find any elements or a way to customize the template (startup x). Whenever I go into elementor, it’s telling me I need to upgrade. I can’t find the elements that were included in the demo, how to do animations or anything like that. I can’t find the live editor how it looks in the demo gifs on your site with adding blocks and all that stuff. It’s telling me to upgrade for elementor.
Any tips? Unfortunately the documentation provided wasn’t to helpful 
This is what I’m referring to on your site; https://hub.liquid-themes.com/wp-content/uploads/2021/08/Hub-Elementor-Editor.mp4
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
When clicking a link in the header menu, the page scrolls to the designated section, but the custom link that is pointing at the corresponding section is not going to be highlighted (active) in the menu afterwards. Is there any solution available for this situation?
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
Will all demos be available in the collection? Because I can’t find the one that I want from the demo.
Yes, feel free to submit a ticket if you face any issues. We’ll be happy to assist 
Will all demos be available in the collection? Because I can’t find the one that I want from the demo.
Yes, demos can be found inside the collection.
What happened to blocks and pages from the HUB collection in Elementor? There is information that more templates will be available soon.
When are you planning to update the theme?
They are needed to work on pages.
Regards
Hi there,
Thanks for reaching out.
Hub Collection is working without issues, feel free to submit a ticket and we’ll take a closer look at what’s wrong there.
Sincerely,
the Hub Team
Thank you for your answer – it works properly now Regards
Is it possible to share the .psd/figma file?
Hi there,
It’s not possible as of yet.
Sincerely,
the Hub Team
Is there any chance you could update the “Liquid Accordion” to allow the option of multiple tabs to be active, similar to how the base Elementor one is? Or maybe you have a custom JS for it that we might be able to use for now?
Hi,
Thanks for reaching out.
Could you please submit a ticket with all the details, so that we can take a closer look at.
Sincerely,
the Hub Team
Is this theme compatible with php 8.1?
Sure
