69 comments found.
I’m interested in purchasing this theme, but I’m finding that some people are complaining about the compatibility of this theme with new versions of Elementor, and I also see that the last update of the theme was on July 18, 2024.
This is why I’m hesitant to purchase this theme.
I am having major issues with this. I cant edit anything with elementor as it needs to be updated and I cant update it because I need new version of this theme. Someone please help and let me know how to get the latest version of this theme as its creating a lot of bugs on my website.
please follow this link to update the theme. And if you can’t still then please downgrade the Elementor version to 3.25.x for now. As we are on Eid vacation right now after the vacation (7th April) we will fix the issue for you. Send us an email through the Themeforest profile after the vacation we will fix your issue. Thank you
Thank you. I need this updated Asap. Its the theme that needs to be updated
Please downgrade your elementor, this problem is due to elementor occurred. Our team in vacation before open office it is not possible to release any new update.
Hi I have tried to update the theme and the uaques core plugin is missing
Hi,
you need to activate the license to install the plugin and the plugin is not included in the theme so if the plugin is missing in your site and if the theme is activated a notice will be shown in the dashboard to install the core plugin.
Best regards, SmartDataSoft Team
But I made a token and there is says the plug-in is activated which is what is confusing.
Can someone from your support theme please fix this issue for me urgently.
Hi,
Could you please open a ticket in our support system and share the site access with us? Click Here To Create Support Ticket on SmartDataSoft support system We will fix the issue with the access to your site.
Best regards, SmartDataSoft Team
It doesn’t allow me to create a ticker. it says “Support time expire please renew support”
and now I am getting a “Internal Server Error” Message on my website.
Please help.
Could you please renew support or send us an email through the themeforest profile we will check the issue for you. thank you
Why would I re-new support for this. This is a theme issue which shouldn’t have happened in the first place.
Please provide email so I can email you.
This is an urgent matter, and I’ve been trying to reach you for over two weeks now. Please take this seriously and get back to me as soon as possible.
Please send us an email in our smartdatasoft Themeforest profile. Go to the profile on the right side you will see a box to fill up a form to email us. That will do the work. Thank you
It wont allow me to because the support has expired. After I fill out the form I am unable to send. Can you provide me a different email to contact you on please.
Please go to this link https://themeforest.net/user/smartdatasoft and send us a email from this sidebar https://c2n.me/4mzf39D Thank you
Hello, I have the purchased theme and i want to inform you that your theme is not working with new elementor plugin update version 3.26.3 so please update is ASAP as my site has stopped working.
Hi, a new version of the uaques core version has been released please update the plugin to fix the issue. Thank you
I just purchased this theme. The image of the guy holding the water jug (on the main page), disappears at breakpoint 1024px. How do I disable that so he does not hide. I cannot find the code anywhere to disable that. Thank you
Hi,
Please open support ticket with your site URL and site login access. We will provide solution there.
Click Here To Create Support Ticket on SmartDataSoft support system
Thank you, SmartDataSoft Team
hi how can add multi donation to cart and cart not appear in mobile
It is woocommerce theme not donation
thanks
Hello, I have installed the template twice because I get an error code 500 and a blank page when going to the widgets section. It happens after importing the demo data. I am able to edit some of the pages, except for the footer, can you help me solve this problem?
Please increase you memory limit 256mb, and post max size 300 sec and yey. For help open ticket in our support system our technical team will help you if the issue in not solved
Hello after I installed the wpml languages in the main menu doesnt show. I only see html code. how i can fix it please?
We have installed the template and the demos. and when we see the site we see that there are no headers… even in Elementor we do not see templates for the header.
Hi,
This is generally caused by the header footer plugin or Elementor Pro misconfiguration or the theme options misconfiguration. However, we are not sure for the exact reason for the issue so open a ticket and give us the site access we will check the reason for the issue for you and solve it.
Click Here To Create Support Ticket on SmartDataSoft support system
Thank you, SmartDataSoft Team
After update I got this https://snipboard.io/3jPXcp.jpg now i cant open a support ticket until renew support (this is how you blackmails customers) ????
Hi,
This must be an unwanted issue on the theme. You don’t have to renew support for that. Please send us an email from our Themeforest profile we will check the issue and fix it for you.
Thank you, SmartDataSoft Team
done!!! send it here : https://smartdatasoft.com/contact/
I am unable to activate the theme , there is a probleme to activate the theme.
Hi,
Is your site license activated by now? Sorry we were offline. If not please open a ticket by following the below link.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
I am unable to activate the theme , there is a probleme to activate the theme.
Open ticket in our system are technical team will help you
Hello,
I’m working on a client site where your theme is installed. Problem is that I have no idea whether the latest theme files are updated or not and what has been updated recently.
The link to your changelog doesnt work. Please send the direct link here.
Also, can you confirm if the theme supports PHP 8.1.x? Since PHP 7.4 has already reached end of life, I wish to update the PHP version for it.
Thanks
Hi
The latest version of the theme is 2.4 and it was just a regular update of the theme. And the theme is PHP version 8 compatible. Please deactivate the demo importer plugin when use PHP version 8.
Thank you, SmartDataSoft Team
Hi, I am unable to activate the theme plese help me I have already but the theme and intall the theme and activate the plugins as well so many times i have tried
Hi
We have found your ticket and let you know in the ticket system when we are done checking your site.
you, SmartDataSoft Teamthanks.
please do asap.
HI since i am not getting any response from your side, its just the theme installation issue in your theme only since i am using several themes from themeforest so there is not issue in license. My project is already delayed two days due to just theme installation.
I already imported and set your site total ready to use two days ago and mentioned it on the ticket. Did you check your site?
thanks
Hi, I am unable to activate the theme plese help me I have already but the theme and intall the theme and activate the plugins as well
Hi
Are you trying to activate the license with the email you bought the theme with. And please after 15 minutes if you fail activating the license because of the server load Envato sometimes fail to connect with our licnese server.
I just checked our log with your username and it seems everything is ok. The license should be activated now.
Thank you, SmartDataSoft Team
Please check it Here is the video: https://www.loom.com/share/4daa36adc61b47ccad7ee22f093fe5d9
Moreover, I am developing my client site at my staging domain after that I will migrate the site at my clients domain Thankyou
Hello, Did you try to activate the license using this account or from other account. Licence must need to activated using same account from where it purchase other wise the purchase product information will not found.
I se the same account x9sheikh.usama@gmail.com and the username is x9sheikh Can you do it for me. I can share the login detail with you
or can we make a zoom meeting to resolve this problem
Getting issue as well
Hi,
This is a very unknown issue as we never faced this issue before.
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
I have created the ticket 6 hours ago but didn’t get any response from any one
Hi, its the support team reaching out to you.
If you are facing any issue installing the Classy add-ons for elementor then you can ignore it. your demo will be imported even though it is a required plugin. We will let you know as soon as the issue is fixed. Till then don’t worry about the issue. 
Thank you, SmartDataSoft Team
Hello, the truth is not a good experience with you I’m trying to contact support and I can’t reach support as shown in the screenshots, and you put many days off, 3 days a week, in addition to the Eid vacation! I have a few days left in support and I have many problems
https://paste.pics/8f74a355355f7d281bc66f1bd843017f https://paste.pics/621d9dce5b9f32c2d8fc794d7cd93ddcHi
This is actually Envato API issue. you need to try login after 15-20 minutes untill you can log into our support system. And we dont always take day off that much we usually take 1 day off a week but for the Eid Ul Adha we will be on vaction from 9th to 14th july.
Thank you, SmartDataSoft Team
Now I want to translate this sentence, but I have not yet been able to reach support
https://ibb.co/wB6zMyBHi
That text is coming from the woocommerce plugin so translating the woocommerce plugin should do the work. And you can try opening the ticket the problem has been resolved. It was the envato API issue which were not working.
Thank you, SmartDataSoft Team
hello after i updated the theme in version 2.3 the flags of the wpml languages in the main menu doesnt show. I only see html code. how i can fix it please?
Send site access from our profile page
i cant because the support expired. But this is something that happened from your theme update so i think you can help me. Please give an email to send you admin access. Thank you
From this url send us access https://themeforest.net/user/smartdatasoft
What PHP time limit
Why are the pictures not showing?
Hi
We just checked your site and found out that you didn’t imported the demo data on your site. If you would open a ticket with your site access given to the ticket I will import the demo data for you.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Team
Hello, Dear all customer our licence server is changed. Please update theme and deactivate your licence and activate with new system. New system will give you full control in your hand to manage your site licence thank you
Hello,
in my server I can’t use the update function due to some server restrictions which show me this error:
PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
So I need uaques core plugin as a separate file to update it manually. How can I get updated file if my support already ended?
Please follow this link to solve that.
Thank you, SmartDataSoft Team
