209 comments found.
I am writing to request urgent technical assistance regarding the Excitor WordPress theme on our website, gokapital.com.
The specific issues are: BT elements, pricing table, testimonial carousel, blog grid, etc.
Thank you for your prompt attention to this matter.
None of the BT elements are working: pricing table, testimonial carousel, and blog grid. Could you tell me why and what I should do?
Thanks Chris
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Hi, Please contact us via email: sp.beplus@gmail.com
Every time I try to change php settings to the recommended WP the site crashes. Im currently running php 7.4 Does the theme support 8.0 and above?
Hi, Please contact us via email: sp.beplus@gmail.com
I’m sorry if this is a simple question… but where do i update the pricing table ? I have checked, pages, woocommerce and a couple of other places but am not finding what I need. My research suggests that it should be in the pages section but I cannot see the option
Hi, could you open a ticket here https://bearsthemes.ticksy.com/, our support team can check and help you soon! Thank you!
Hello, I was wondering if it is possible to add a login page button to your template. I like the look of your template but will need a login button in the top right hand corner.
Yes, It is possible. If you want, our support team can be help you as well
thanks
Hi!
We are having problems with the theme, is not loading completely, and it has empty and blank sections
Hi, Please contact us by email: sp.beplus@gmail.com Thanks.
After a recent PHP update, my website has crashed and is giving me error code ” Fatal error: Array and string offset access syntax with curly braces is no longer supported in /home4/acmanager/public_html/wp-content/themes/excitor/framework/inc/lessc.inc.php on line 751 “
I have contacted the hosting provider and they clearly instructed me to contact the theme developer to rectify the problem
I need technical assistance in reinstating my website.
Website: https://www.finacctech.com/
Hi, could you open a ticket here https://bearsthemes.ticksy.com/, our support team can check and help you soon! Thank you!
Can you send through the latest WP Bakery Plugin update please.
Hi, Please go to the link below and download the latest version of the plugin. – https://drive.google.com/drive/u/0/folders/1YzqsvD0snN32q96xlgsIyDNriaEachcF
Subject: Issues with Deprecated Functions and Syntax in Excitor Theme
Dear Excitor Support Team,
I hope this message finds you well.
I am experiencing issues with deprecated functions and syntax in the Excitor theme on my WordPress site (https://stpingenieria.pe). Specifically, I am encountering the following errors:
Deprecated: Function Redux::setHelpTab is deprecated since version Redux 4.3. Use Redux::set_help_tab instead. Deprecated: Function Redux::setHelpSidebar is deprecated since version Redux 4.3. Use Redux::set_help_sidebar instead. Deprecated: Array and string offset access syntax with curly braces is deprecated in /wp-content/themes/excitor/framework/inc/lessc.inc.php on lines 751, 1864, 2525. Could you please provide guidance on how to resolve these issues? Your assistance would be greatly appreciated.
Thank you for your support.
Best regards,
Martin Gabriel Muñoz Montes
Hi, could you open a ticket here https://bearsthemes.ticksy.com/, our support team can check and help you soon! Thank you!
Where can we get the latest WP Bakery update?
Is there an updated version of it somewhere?
Hi could you open a ticket here https://bearsthemes.ticksy.com/, our support team can check and help you soon! Thank you!
I am experiencing issues signing up for the ticketing system. It is displaying an error message stating that the purchased code is incorrect, even though I have entered the correct code. Additionally, I am encountering slow website performance. Furthermore, the template I am using does not support PHP v8, as it only displays a blank page when accessed with PHP v8. Lastly, after making changes to the logo, color, and style, the information is not being saved.
Hi, please open a ticket here https://bearsthemes.ticksy.com/. Our support team will check and resolve the issue for you. Thanks.
you support site dose not accept my purchase code
do you have support email ?
Please contact us via email: sp.beplus@gmail.com
Hi after installing theme and importing demo i am getting blank page
Hi, please open a ticket here https://bearsthemes.ticksy.com/. Our support team will check and resolve the issue for you. Thanks.
I cannot get WPBakery Blogpost Grid to open for editing with your Excitor theme can you help me with this?
Hi, please open a ticket here https://bearsthemes.ticksy.com/. Our support team will check and resolve the issue for you. Thanks.
I cannot get “Blog Grid Settings” to open in WPBakery Editor, why am I having a problem opening this Element? I need to change your blog template.
Hi, please open a ticket here https://bearsthemes.ticksy.com/. Our support team will check and resolve the issue for you. Thanks.
Hello, I want to purchase this theme, can you let me know if it supports video?
If you need any further assistance, please open a ticket here. Our support team will check and resolve the issue for you. Thanks.
My question was can I import video to this theme? It does not show any video in the demo.
Hi, This is a video tutorial on importing demo of Theme. Please refer Thanks.
- https://youtu.be/t5IEIL-BcAo
Does this theme support video?
Is there an update for WP Bakery please provide
I see references to a version 2.0 of the theme, but downloading from Envato only has version 1.2 that was last updated in early 2022.
Hi, Please contact us by email: sp.beplus@gmail.com.
Is there an update for WP Bakery please provide
Hi, Please go to the link below to download the new version of the plugin. -https://drive.google.com/drive/u/0/folders/1YzqsvD0snN32q96xlgsIyDNriaEachcF Thanks.