30 comments found.
Hi,
Greetings
I am very disappointed with you guys, my website changed no header & footer. When i log in into wordpress back end, WPDaddy Builder the correct header & footer is there but not on the live site. When i asked about the issue you say i am to pay more for what, yet i purchased and paid all 4 years ago. Kindly note everything has been okay until last week where the website display changed. NOTE we haven’t made any changes to the site as of last month yet the site was okay displaying everything as it should
Kindly advise
Hello! Your support subscription expired on September 2, 2021. According to ThemeForest’s support policy, an active support subscription is required in order to receive assistance.
We have been unable to reproduce the reported issue on our end, and no other users have reported a similar problem. Issues like this typically occur due to changes made on the site, such as theme or plugin updates not being applied, or conflicts with third-party plugins.
Diagnosing the root cause would require our development team to review your site’s configuration, which falls under active support coverage.
Thanks for understanding.
This could be a good theme but is missing a proper services page with services detail page. I encourage you to add this.
Hi there! If you have the ideas in mind, please contact us directly. Thanks
I just sent you an email about what needs improvement. Cheers.
We will check it and get back to you.
Hi, I just purchased the theme to get an update for this theme which is installed already but under a different license since the theme was purchased by a website builder that my client is not working with anymore, I just have one question since the theme is already installed should I just deactivate the old purchase code and add the new purchase code I have from this new purchase to get the latest update? Thank you
I did submit a support request last week but I haven’t gotten an answer
What is your support ticket ID?
its posible to make Portfolio working like Slider? I want to see just 6 Column ans I need button to swipe left or right to see other portfolio ?
Hi, My client has a big issue with the GT3themes. There’s no way to update the theme and I have been trying to find a way to reset the Website but no luck!!! I need help immediately your support to get back the website as it was before. Looking for your kind reply! Regards,
Hello! We provide assistant only to the end customers. TF stats shows that you never purchased this item.
Hi again, you’re right, I never purchased your theme, it was another guy who my client used to work with and he’s gone. Is there any way to update the theme or I need to purchase future update to get back the website? Regards
If you don’t have an access to the account on Theme forest, the only way to update the theme and get assistance is to purchase a new license.
Thanks for your reply! Sure I do have an access on Theme forest , I am an old member at Theme forest. I see on your profile that you offer Extend support to 12 months for 17.63 §, is there anyway to buy this option on my account. We really need to make sure the website is working as it did before. Thanks.
You can’t extend the support without having the theme license.
Hi, a question about updating the theme (e.g. from v 1.1.1 to the new v. 1.1.2). It’s only possible when service support (TF) is still active?
Hello! You can download the latest theme version in your TF account and update it manually. But to keep updating the theme via your WordPress dashboard, you need to have the support package active. Thanks
The GT3 Photo & Video Gallery PRO plugin is not working, i think there is a problem with the theme update, what can i do to do to fix this? something from this theme is not working properly and this plugin’s not showing my portfolios.
Greetings, the theme keeps asking for the latest Theme update 1.1.1, however, the last one is 1.1.0. and auto update is not working although it is enabled. Any ideas how to overcome this issue?
Greetings, We extended the support as you requested in order to get the update. Could you please send us the latest update 1.1.1. since the one offered at the themeforest is 1.1.0. Auto update still not working. Thank you
Have you submitted the support request? Our team will assist you on how to resolve the auto update issue.
Hello. How to update theme? It show new update available in wordpress but not able to updated.
Hello! Your support expired in 2022. You can download the latest version in your account here on TF and update it manually.
i’m updated manual and now have error 500. Support and update are different. Very strange if support expired I’m not able to update through wordpress
Which way have you made the update? Nothing strange, it’s a common thing here on Themeforest. It’s an extra option as well as support.
I just replaced the files with new one in wp content -themes - Qulo
Then you did something wrong. It’s explained in the documentation how to update the theme https://livewp.site/docs/qulo-non-surgical-injectable-therapies-wordpress-theme/?section=how-to-update-theme-qulo
I did wrong. Now everything is fine. Thank you
Glad to hear it. Don’t forget to update the required plugins
Thank you
i tried to contact theme support, and sent almost 9, 10 messages that i am facing issue, they replied, clear cache, no issue etc etc.totally wasting time from last 2 days. i must say , “BAB THEME SUPPORT” i attached the video and explained that facing issue, but got replied that. “De-active other plugin n check” “we checked form our side, no such thing happen” “clear ur browser caches”
what a stupid reply i am getting from them. I complaining from last 3 days, but they just playing not going to jump into issue and solve it. I MUST SAY, VERY VERY VERY BAD SUPPORT GUYS.
https://screenrec.com/share/Y8v9hXIxPjHello! 1. Your initial request was submitted yesterday, not 3 days ago. 2. We do our best to resolve the issue which happened after WP 6.2 and latest WooCommerce updates. 3. The issue has been resolved. We share a video confirmation.
Hi, I was able to upload the theme but when I try and validate it I am not allowed to do so. I am using a managed hosted solution through crazydomains and they won’t assist with anything on the wordpress side. Is there any other way to validate it? It seems like I don’t have the same settings in my dashboard admin
Hello,
I’m trying to turn on Sticky Menu
As stated in the documentation: https://livep.site/docs/qulo-non-surgical-injectable-therapies-wordpress-theme/?section=how-to-enable-sticky-menu-quloBut it turns on, only on the computer version. Doesn’t work on mobile version. What am I doing wrong?
Hello, I successfully updated the theme. But I can’t update the plugin: GT3 Photo & Video Gallery – Pro
I am getting an error: The update archive is not available.
Do you have instructions on how to do this? Thank you!
Hello! You will be able to update it with the next theme update.
That is, now leave everything as it is? I just updated to version 03.01.2023
Please update the theme and required plugins. Gallery plugin is recommended one.
I updated the theme but the plugin. sorry to update it. Do you have an email where I can send information? So as not to litter the comments here.
If you have some questions or concerns, please submit a support request. There is a link on the item page
Hello,
I don’t need paid support. I already paid for this thread. According to which this plugin is free. “GT3 Photo & Video Gallery – Pro”
Why is this plugin not updated when the theme is updated? So I paid for a service I didn’t get.
Do you have instructions on how I can update the plugin: “GT3 Photo & Video Gallery – Pro” ??
Please read our comment above, you will be able to update the plugin with the next theme update. This plugin is pre-packaged, and you can update it with theme update. The update you had on 03.01.2023 did not include the current plugin release which was issued later.
Thanks, I’ll be waiting for the next update.
Hi,
I just purchased the theme and installed successfully. Demo also import successfully. One quick question, Can I use theme images directly to our website?
Hello! We recommend to update them with your own ones
Do you have an HTML version of this theme?
Hello! There is no HTML version
I am interested in buying your theme, but I have two questions… I do not like the circle with rose petals in a blue background. Can I remove the rose petals, or change it? Can I mix the elements I like from homepage 1 with the elements I like from homepage 2?
Hello! Yes, it can be removed or hidden. You can mix the elements and blocks
Header Builder is missing for me, as well.
Hello! Please submit a support request and our team will check it
Hello, I just purchased the theme and I’m on wordpress 5.6 and for some reason the GT3 Header Builder doesn’t show up on the theme options so I cannot modify the logo etc.. I am on Qulo 1.0.2 and I successfully imported the demo content, please help!
Hello! Have you read online documentation?
Yes I have, I have been actually following step by step all the instructions, I did what it says on point 6 (Menu & Front Page Setup) but after saving my menu when I go to theme options I cannot see the Header Builder section. Any idea of what I might be doing wrong? Thanks!
Please submit a support request and our team will check it
i already did that. Thanks
What is your support ticket ID?
it didn’t provide me a support ticket ID. It only gives me a success message like this “Thank You! You will receive a response to the email address associated with your GT3themes account.”
The support request must be sent on this page https://themeforest.net/item/qulo-nonsurgical-injectable-therapies-wordpress-theme/26286389/support
i did it. I think that the support ticket ID is 34506. (“Your request (34506) has been received and is being reviewed by our support staff.”)
Yes, that’s correct. You will get a response asap. Thanks
Hello, the theme does not work with Wordpress 5.6.
If you update, the dark window will pop out. I had to revert to the previous version of Wordpress.
Can you tell me how soon will the theme update take place?
Thanks
Hello! The most recent version works properly with 5.6
