Hello,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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I have already created a ticket to the support department. 1 day has passed and I have not received an answer, so I wrote it here.

Hello,

We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible, usually within 24 hours.

We’ve checked and we see that your ticket was updated with a response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

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Hello,

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Our Help Center is closed during weekends.

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I imported demo a couple of times as it always stuck at 98%. And then I noticed that there is a big mess. I want to restart it, so is there a way to delete all imported content? Thanks

And could you please help to import the demo? I have been waiting for 2 hours…and no luck

Hi,

When import reaches 98% it usually means that everything is imported except sliders. If you imported demo content and the sliders are missing, please note that they can be imported separately. See one-click import → Bonus tips.

If you want to reset the database and try import again, please follow instructions from this article (please note that this will clear all WP content, basically reverting your site to the point when you just installed a fresh copy of WordPress).

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Yes, this doesn’t apply for the localhost, only live installation. You can use the theme on the localhost without registering it.

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my purchase code is not working its says using some other domain but I got this new theme not used anywhere I checked

Your purchase code was registered on a domain which is no longer active. We have deregistered the purchase code for you. You should be able to register the theme now.

You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.

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Hello,

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

We also recommend checking our themes documentation here as well as many great articles that might help you on the way of developing your website.

We should also mention that pages have their own local page settings and local page options will override global theme options. You can find more in this article – The Global And Local Settings Info And Troubleshooting

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Hello,

There are no limitations in the theme regarding the media uploaded in Media Library.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.

In the meantime you can try adding icon as a SVG. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Everything is installed and fixed, check 3on.se

Does not work to send ticket, link to zendesk is 410 error.

Think I was find problem. Was related to Smush Pro and lazy loading. Was added some classes there to avoid lazy loading in header and it seems to work now.

Hi there,

Glad to hear that this has been resolved. Also you should know that our Help center is back on track after a short interruption last week, so you should be able to submit a request to our help center without any isssue.

Thanks.

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Hi t here,

Try deactivating the Borgholm Core plugin before doing the Elementor database update. Then, when the database update has been completed, reactivate the Core plugin. That way, it should work without any errors.

Try it out and keep us updated.

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It worked. Thank you very much

Hi there,

Glad we could help!

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Hi there,

Could you please provide us with your website URL so we can check this.

Thanks.

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Its been fixed, thanks. It was a server problem. Are you able to delete or hide this thread

Hi there,

We are happy to hear this is resolved and it is perhaps best the comment stays so that others can see that there is no issue with the theme.

Thank you and if you need any further assistance feel free to submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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ignore request..if possible please delete the two

Hi there,

We are glad that you managed!

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Hi there,

Thanks for writing in! The themes native import method comes with Elementor, so when you run import tool you will get Elementor content, however you can switch to WPBakery and use it instead, all the same shortcodes are included as well. Have in mind that the plugin does not come included with the theme nor do we have import method with WPBakery, so you will have to have the plugin and build your own content with it, as it is compatible with the theme.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hello,

Thank you for reaching us!

We have deregistered the purchase code for you. You should be able to register the theme now.

You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.

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Hello,

On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.

We’ve checked and we see that your ticket has been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

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bmcmusic.co

Hi there,

Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.

You should try to import the content again, by following the steps from the following article.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hello,

This can be achieved with some custom css. Please add custom css below to Appearance > Customize > Additional CSS, just set the color you need:

body::-webkit-scrollbar-thumb {
    outline: 1px solid #000000;
}

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Thank you, this fixed the colour of the scroller but not the highlight colour when hovering any text on the website.

You’re welcome, glad that we could help!

For highlight text color please try using custom css below:

::selection {
  background: #ffb7b7;
}
::-moz-selection {
  background: #ffb7b7;
}

If you were perhaps referring to something else do let us know.

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Hello,

Once you import our demo content you will get all the pages and settings which you can adjust to your needs. The theme uses Elementor page builder and with this builder you have an option to copy and paste sections from one page to another (please see screenshot).

Do let us know if you have any additional questions.

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Perfect! Thanks so much.

You’re welcome, glad that we could help!

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Hello,

Please try the suggestions from the article in this link. If you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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there is a support ticket open. And the the instructions in the article did not solve the problem. Need this solved asap.

Hi,

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

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Hi there,

This theme is build and comes with free Elementor version. After you install the theme and import the content, you will be able to customize it with Elementor.

Let us know if you have any additional questions.

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